Unity Connection Proactive Tracing

Hello,
I have been given a project to investigate what kind and level of tracing to enable on a Cisco Unity Connection system for troubleshooting purposes.
I'm wondering if anyone has any sort of experience in setting up tracing for CUC. The customer is mainly looking to avoid the scenario where a problem occurs and they either don't have detailed enough tracing turned on or their traces are overwritten at a rate which makes it difficult to gather the required traces in time. Things I am interested in include:
Are there detailed traces which can be enabled in CUC and left on (with proper server monitoring in place, of course)?
What level of traces can be enabled (detailed or otherwise)?
What settings would typically be used for number of traces and trace size?
How often would we typically configure the offloading of the traces to an external server?
If anyone has worked with Unity Connection tracing in the past, I would really appreciate your insight.
Thank you.

Hi Jeff,
You're not losing it my friend;
[Doc] CUC 10 Interface Reference guide Correction
CSCun24369
Description
Symptom:
In CUC 10, Database Proxy Timer has been removed. This information has to be removed from the interface reference guide,
Cheers!
Rob

Similar Messages

Two possible simple Unity Connection questions.

Hi guys,
Would an upgrade install fail on a MCS7835I3 if it has more than the minimum amount of required memory? The upgrade version requires 6 GB and I have 8 GB in this device.
Do the same license files need to be installed on the subcriber that are installed on the publisher? I have 5 license files on the PUB and only 1 on the SUB and it is the SUB that is failing.
These are the only two things that I can think of as to why my upgrade from 8.0 to 8.6 keeps failing. I even had TAC today perform the upgrade for me and it failed for them too.
Thanks,
Tracee
PS...any of you guys ever seen this?
admin:show cuc version
Active version: 8.0.3.20000-18
Inactive version: 8.6.2ES44.22900-44
admin:show version active
Active Master Version: 8.0.3.20000-2
Active Version Installed Software Options:
ciscocm.refresh_upgrade_v1.1.cop
admin:
admin:
admin:show version inactive
Executed command unsuccessfully
No Inactive side available

Dear
here is a guide which will help you
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag310.html
##When a Cisco Unity Connection cluster (high availability) is configured, two licenses are required because licenses are not replicated. The license that has the MAC address or license MAC of the publisher server must be installed on the publisher server. The license that has the MAC address or license MAC of the subscriber server must be installed on the subscriber server. For details on installing license files, see the "To Install the License Files" procedure.
#Note Either or both Connection servers in a cluster can be installed on virtual machines.
The license on each server includes the parameter that sets the maximum number of voice messaging ports for that server. The license on only one server (typically the publisher server) includes all other applicable parameters (such as the maximum number of voice messaging users and voice message recordings longer than 30 seconds), which are enabled on both servers in the Connection cluster.
kindly find also the problem:-
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug007.html#wp1104768
Thank you
please rate if this will help

Unity connection SMPP provider

we migrated from unity 7.02 to unity connection 8.62a. Our SMPP provider however is complaining however that the tcp sessions are being kept open to their sms gateway since we migrated . No issues before , each session was opened up and then closed but apparently now the session is being kept open . we have been told that we must adjust the client end (our unity connection server) to drop the session.
the client was not closing connections anymore, but creating one for each message.
Leaving aside the fact that it is not a good practice to create a separate session for each message
'the client was is closing connections anymore, but creating one for each message.
Leaving aside the fact that it is not a good practice to create a separate session for each message'
the 1st two slides show the unity setup and the 3rd shows the unity connection setup.
any advise on how to make this change or as to why theres a difference between the two clients would be appreciated.

Hello Jeff,
It would be interesting to see what CUC reports in this situation to confirm or refute the provider.
My suggestion would be to enable the following traces:
Problem Area
Traces to Set
RTMT Service to Select
Trace Log Filename
SMS notifications
Notifier (all levels except 6 and 7)
Connection Conversation Manager
diag_CuCsMgr_*.uc
Connection Notifier
diag_CuNotifier_*.uc
Also a packet capture on the CUC (pub and sub if applicable), from CLI do:
- This command starts the initiation of gathering packets:
utils network capture eth0 count 100000 size all file
Where 'filename' is a random name that you would like to provide; the 'count' is the size of the packets that will be captured.
Once this capture is running you can reproduce the issue and once you finish hold Crtl+C and that will terminate the capture session.
-The file will be saved in platform/cli/filename.cap
Where 'filename' is a random name that you provided.
To gather the packet capture go to: RTMT (Real Time Monitoring Tool)>Trace and Log central> Collect Files> Click Next> Packet Capture.
I haven't ever run into this issue before, therefore posible steps are unlikely unless there is more information on the CUC perspective with further tracing/debugging.
Sincerely,
-Vavid

Unity connection 8.5 location requesting non existing dependent during replication

Hi,
We have 2 cluster of Unity connection 8.5 both in HA (4 servers total). One cluster in city A et the other cluster in city B. Last week, replication between both clusters broke after the creation of a user on cluster A that had duplicated entries/conflicts in cluster B. We deleted the user from cluster A to bring the replication back, but the user never got deleted from cluster B. We went ahead and manually pushed the DB from A to B, problem solved, the user disappeared from Cluster B.
Here is where it gets interesting, since that event, Cluster B requests every 40 minutes or so that Cluster A provides information on a dependant object. A delay is present in the response from Cluster A, and a CUReplicator error shows up in RTMT with an PKID object number. That dependant object was traced back to be the EndUser PKID of the problematic user mentioned above. As you may guess, that user is nonexistent, we erased it. I queried the enduser table in the hope of finding a loose end, nothing on all clusters. I queried in the distribution list tables on Cluster B, thinking that the user may have been a member of a Cluster B distribution list,,,no luck.
So anybody has any idea how I can track a non existing dependence and stop Cluster B from asking for it?
05431af1-1cd9-4017-910c-6a082c888606 = PKID of our now deleted user, we made the corolation with the replication log bellow.
14:32:17.513 |9058,MessageProcessor,,CuReplicator,13,Received PUSH Replication: Location=mtlunc01 (push) USN(s)=4321 User=Etude10 Etudiant10, Objectid=05431af1-1cd9-4017-910c-6a082c888606 Time Stamp=1320461040925
Notice now how the user=null instead of Etude10 after we deleted the Etude10 user from cluster B with a push from Cluster A.
15:29:46.587 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,CuReplicator,13,Dispatching: Replication: (pull) USN(s)=0 User=null, Objectid=05431af1-1cd9-4017-910c-6a082c888606
cluster B requests this every 40 minutes.
5:29:46.623 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,CuReplicator,13,Sending changes for USN(s): 0, to mtlunc01 via message file CuReplicator_0_3249499062672782075.txt
15:29:46.623 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,CuReplicator,13,Sent PULL for object 1:05431af1-1cd9-4017-910c-6a082c888606 to location mtlunc01
15:29:46.624 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,-1,-1,Delay receiving dependent object05431af1-1cd9-4017-910c-6a082c888606 from location mtlunc01. Requests sent = 244. This situation may indicate network connectivity problems.
Could not track it down using those two queries on both clusters, the object is nowhere to be found.
run cuc dbquery unitydirdb SELECT Alias from vw_User WHERE ObjectId = '05431af1-1cd9-4017-910c-6a082c888606'
run cuc dbquery unitydirdb select * from vw_distributionlistmember WHERE ObjectId = '05431af1-1cd9-4017-910c-6a082c888606'
thanks,

Hi,
We have 2 cluster of Unity connection 8.5 both in HA (4 servers total). One cluster in city A et the other cluster in city B. Last week, replication between both clusters broke after the creation of a user on cluster A that had duplicated entries/conflicts in cluster B. We deleted the user from cluster A to bring the replication back, but the user never got deleted from cluster B. We went ahead and manually pushed the DB from A to B, problem solved, the user disappeared from Cluster B.
Here is where it gets interesting, since that event, Cluster B requests every 40 minutes or so that Cluster A provides information on a dependant object. A delay is present in the response from Cluster A, and a CUReplicator error shows up in RTMT with an PKID object number. That dependant object was traced back to be the EndUser PKID of the problematic user mentioned above. As you may guess, that user is nonexistent, we erased it. I queried the enduser table in the hope of finding a loose end, nothing on all clusters. I queried in the distribution list tables on Cluster B, thinking that the user may have been a member of a Cluster B distribution list,,,no luck.
So anybody has any idea how I can track a non existing dependence and stop Cluster B from asking for it?
05431af1-1cd9-4017-910c-6a082c888606 = PKID of our now deleted user, we made the corolation with the replication log bellow.
14:32:17.513 |9058,MessageProcessor,,CuReplicator,13,Received PUSH Replication: Location=mtlunc01 (push) USN(s)=4321 User=Etude10 Etudiant10, Objectid=05431af1-1cd9-4017-910c-6a082c888606 Time Stamp=1320461040925
Notice now how the user=null instead of Etude10 after we deleted the Etude10 user from cluster B with a push from Cluster A.
15:29:46.587 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,CuReplicator,13,Dispatching: Replication: (pull) USN(s)=0 User=null, Objectid=05431af1-1cd9-4017-910c-6a082c888606
cluster B requests this every 40 minutes.
5:29:46.623 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,CuReplicator,13,Sending changes for USN(s): 0, to mtlunc01 via message file CuReplicator_0_3249499062672782075.txt
15:29:46.623 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,CuReplicator,13,Sent PULL for object 1:05431af1-1cd9-4017-910c-6a082c888606 to location mtlunc01
15:29:46.624 |9052,com.cisco.unity.networking.DependencyTimeout@1cc0a7f(satisfied=false, dependent count=60),,-1,-1,Delay receiving dependent object05431af1-1cd9-4017-910c-6a082c888606 from location mtlunc01. Requests sent = 244. This situation may indicate network connectivity problems.
Could not track it down using those two queries on both clusters, the object is nowhere to be found.
run cuc dbquery unitydirdb SELECT Alias from vw_User WHERE ObjectId = '05431af1-1cd9-4017-910c-6a082c888606'
run cuc dbquery unitydirdb select * from vw_distributionlistmember WHERE ObjectId = '05431af1-1cd9-4017-910c-6a082c888606'
thanks,

Unity Connection 9.x & UCCX 7.x do not answer SIP Calls

Hi,
We have SIP Trunks between our CUCM v7.1.3 and IPC Unigy system. All test calls to and from CUCM 7.1.3 and IPC Unigy working fine but have found when dialling from IPC Unigy to either Unity Connection 9.x or UCCX 7.x, the call rings without being answered. Believe it is something to do with the out-of-band signalling either not being present, or being present when it shouldn't.
Having difficulty tracing calls in log files.
Dialling from Unigy to either Unity Connection or UCCX via public telephone network call is answered ok.
Any help gratefully received.
Thanks
James

Just wondering if you found a solution. I have a similar setup and I have not attempted it yet.

Unity Connection 7 with overlapping extension

Hello everybody,
I'm deploying a CUCM 7.1.3 + Unity Connecion 7.1.3 to a customer, and I have a doubt when using overlapping extension. As it's a large environment, he has overlapping extension number in his multiple sites. For example, both SiteA and SiteB have the extension range 8XXX. In CUCM I have configured some translations patterns, so that an user from SiteA should dial 118XXX in order to reach SiteB, and an user in SiteB should dial 218XXX in order to reach site A. And each site has its own line partition to extension numbers. And everything works fine...
But these users are all in the same Unity Connection Server. So I would have users from SiteA and SiteB with the same extension in Unity Connection, and I can't do that. What I know can do is to configure some partitions from SiteA and SiteB in CUC, and put each subscriber in one partition, right?
But when a user wants to reach the voice mail to get his messages, how Unity Connection knows from which location is he?
Please, anyone could advise me how can I proceed with this configuration?
Thank you!!!

Hello,
I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
For example... the extension 6000 from SiteA has the VM Profile VM_SiteA, which has the voicemail box mask 11XXXX. And this user in Connection has the alternate extension 116000. And the extension 6000 from SiteB has the VM Profile VM_SiteB, which has the voicemail box mask 21XXXX, and this user has this number as alternate extension as well (216000)... It works fine like this.
But actually I haven't tested the MWI... If I have a translation pattern in CUCM that translates 11XXXX to XXXX (in partition from SiteA), and another 21XXXX to XXXX (in partition from SiteB), and configure the MWI extension in Connection to be 11XXXX and 21XXXX, will it work? Have anyone already tested this?
Thank you very much!!!
Bruno

Unity Connection integration with Outlook problem.

Hello,
We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.
The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!
How can i perform that?
Thanks

Hi Ahmed,
What you are wanting is not available with CUC 7.x "Accept and Relay"
In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330
You will want to look into CUC 8.5;
New Features for Cisco Unity Connection Version 8.5
• Unified messaging with Microsoft Exchange 2010:
• Voice messages are synchronized with the Exchange inbox.
• MWI and message status are synchronized.
• Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
• You can enable unified messaging for specific users or all users.
From this doc;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html
Cheers!
Rob

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Voice Mail Ports Rejected in CUCM - Unity Connection

Hi to all,
I have a CUCM v9.1 cluster (1 Pub and 2 Subs) with two device pools (DP_Site_A and DP_Site_B), each DP has a call manager group that has the Subscriber for each site as the Primary CUCM Server in order of registration: DP_Site_A -> CMGroup_A ( 1° Sub_A and 2° Sub_B) ,
DP_Site_B -> CMGroup_B ( 1° Sub_B and 2° Sub_A).
The issue that I have is that when I configure the voice ports in the CUCM with either DP_Site_A or DP_Site_B I always get those ports as "Rejected" in the registration status BUT if i leave the DP for the voice ports as default they get registered and actually work fine with voice mails.
My Unity Connection is v9.1 too.
Any ideas about what can be causing this behavior??
Thanks in advance for your help.

Hi Alfonso,
Can you check these settings in CUC for the "Secondary" CUCM (Sub) server config
to make sure the Subs are listed as part of the SCCP registration;
Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.
a. Under Cisco Unified Communications Manager Servers, click Add.
b. Enter the following settings for the secondary Cisco Unified CM server and click Save.
# Table 6-16     Settings for the Cisco Unified Communications Manager Servers
# Field
# Setting
# Order
# Enter the order of priority for the Cisco Unified CM server. The lowest number is the primary Cisco Unified CM server, the higher numbers are the secondary servers.
# IP Address or Host Name
# Enter the IP address (or host name) of the secondary Cisco Unified CM server.
# Port
# Enter the TCP port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# TLS Port
# Enter the TLS port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# Server Type
# Click Cisco Unified Communications Manager.
http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html
Cheers!
Rob
"Talk about a dream
Try to make it real"
- Springsteen

Unity Connection Voice Mail Only- NO MWI template

I am deploying a site with 8,000 mailboxes. 4,000 of those users are voice mail only without a telephone and will NOT require MWI.
I can manually remove the MWI setting from each mailbox, but I am looking at either a BATCH CSV setting or a TEMPLATE that I can turn OFF mwi when creating the users.
Any ideas?
TIA

Hi there,
This setting change is available via Bulk Edit
Bulk Edit> Messages> Disable MWI functionality for this user
Bulk Edit changed in 8.x from where it was accessed in 7.x.
Here's a clip that speaks to how this is run now. You first search and select all
the users you want to change and then choose Bulk Edit;
To Edit User Account Information in Bulk Edit Mode (some editing from original > this example
is for Caller Input settings but you'll see the point)
Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.
If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit.
Step 2 On the Edit Caller Input page, change settings as applicable.
Note The Status message at the top of the Edit Caller Input page tells you how many user accounts are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server.
Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
Step 4 Select Submit.
Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. As you make changes on each page, select Submit before going on to the next page to make additional changes.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545
Try a couple of test users first to come up with the exact plan.
If you prefer you can also use Bulk Edit via .csv
As a test here I tried the Bulk Edit and chose;
User with Voicemail > Users referenced in this CSV file > Next
This then allowed me to browse to an existing "basic" .csv that I had
used to create a test user recently when playing with BAT. In this .csv
I had one user named Bob Uncle with DN/ext 5126. So when I used this method
the Bulk Edit tool (smart puppy ) selected only Bob Uncle for my edit choices
and I was able to change the Disable MWI functionality for this user
Again, please try manipulating some test users to perfect
your methodology.
I have attached the test .csv I used
Cheers!
Rob
Attachments: buncletest Mailboxes.csv.zip (255 bytes)
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection Voice Mail ports

Hi experts
I hava simple question.
I have a UCS M3BE server with 2 CPU, as per the link http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp810181 with 2 No's of CPU it supports only 100 ports per Virtual Machine and for the cluster it supports 200 ports.so in the CUCM Voice Mail Port Wizard i shld put figures 200 or 100??,
i think i shld put voice mail ports 100 on CUCM with name CiscoUM1-VI with 100 ports when selecting ports on CUC-publisher
then again creating voice mail ports 100 on CUCM with name CiscoUM2-VI with 100 ports when selecting ports on CUC-subscriber
Thanks

Hi Jack,
Can you try installing the cop file from the following link
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2013/04/17/unity-connection-911-unable-to-create-more-than-8-ports
Although this bug fix is for installations with one CPU you can give it a try.
HTH
Manish

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

Jabber for Windows and Unity Connection Voice mail out of sync

Hello all,
Now that Jabber is pretty much part of every install you begin to notice some trends. One trend that I have noticed happening across several of customers is complaints about Jabber and the Voicemail server getting out of sync. It’s never really been a wide spread issue but it has be noticed by several of my customers enough so that I’m reaching out to see if others are experiencing the same problem. Here are the symptoms, a person sitting at their desk they have a physical phone, and a windows PC running Jabber 4 Windows. They miss a call and the MWI lamp gets lit on the phone but not on Jabber. When you click on HELP / Show Connection status, you see all green checks, and Voicemail shows connected from Jabbers standpoint. When you exit the application and come back in, then it sync’s back up just fine. I have never seen it happen myself, but to be honest I’m never at my desk enough to even notice if my phone lamp is lit.
Anyway has anyone had similar issues? If so is there a fix?

Symptom:
User logged in Jabber and do not log-off/sign-out for more than 24 hours and then jabber does not receive new voicemails from Unity Connection. User will be able to receive voicemails from other interfaces like Outlook, TUI but voicemails will not show up in Jabber.
Conditions:
User does not sign out from jabber for more than 24 hours since last log on.
Workaround:
Sign out from jabber at-least once a day and sign-in back so that subscription will not expire in Unity Connection database.
Voicemail does not sync if Jabber left logged in for more than 24 hours
CSCuo46274
Can be fixed, depends on releases, TAC offered me a fix in version 10.5(1)ES29

Unity Connection 8.6 not able to forward from extension (dial out)

Dear all,
I'm having a problem at a customer where i'm not able to forward calls externally from the Unity (that's a wish too).
Basically here is the request for which I'm having an issue:
- I'm making a menu with a number XXX (CTI Port) with a System Call Handler
- Under that menu i've 3 choices which points to 3 internal numbers (YY1, YY2, YY3) (CTI Ports).
- All the CTI Ports are forwarded to international numbers which are the final destination
So the flow is the following:
NOT Working
- XXX --> Choice 1 --> YY1 --> Forwaded all to 000countrycode
Working
- XXX --> Choice 1 --> YY1 --> Forwarded all to 444 (internal number)
The strange thing is that I tested everything when I was on site by calling internally XXX from an internal number and it was able to forward all my call to the international number ...
If anyone have a clue about what I can do, I'll appreciate a lot ...
Thanks in advance
C.

Hi Taranjit,
The rules are not made to enable unity to dial out, my goal was to permit only internal calls, but in this specific case, the internal number, is a CTI Port forwarded all to the external international number...
I tried the Unity connection system handler from a internal phone and it was working perfectly, but not if the call is coming from outside apparently.
Kind regards
Christophe

Unity Connection 8.6.2 Forward vm to another email address

Hey team!
I have employees that I want the ability to forward voicemails to an outside email address such as [email protected]
I do this currently for the users that I have NOT migrated from Unity to Unity connection. The way i do it for Unity users is i create a dummy AD account that is the users 10 digit phone number. On that dummy AD account I click on the exchange general tab then click delivery options. I then set the forwarding address to something else such as [email protected]
I want to get away from creating these dummy AD accounts.
In Unity Connection is there a setting that will allow me to create a user in connection but set a relay of that voicemail to another email domain?
I have about 150 users that I would like to make this work for.
Any insight is greatly appreaciated.
Del

I think I have found what I am looking for.
http://www.netcraftsmen.net/component/content/article/70-unified-communications/695-voicemail-only-voicemail-relay-and-integrated-messaging-options-with-unity-connection.html

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