Unity set-up

Hi,
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My question is this. We have a client that already has existing Unity servers in High-Av setup. This unity system already caters 1000 plus users and based on these subscriptions there are instances that unity experiences insufficient hard drive and memory. Recently client opened a new site that will handle 800 new users that eventually these users will subscribe to the unity system. To address their current unity experience, would it possible to add new unity just for these new users. This new unity will integrate to the existing CUCM and email system. Is this set-up will work? What are the things that we need to consider.
Regards,
Jermaine M.

Hi Hailey,
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Thanks for the swift and informative reply.
Client has Cisco Unity 7.0 version running in MCS 7835. Some of their users are not deleting their voicemails.
What are the dependencies with this kind of setup? In the CUCM and on the clients email systems. With current setup, it is very unlikely that users on the existing sites receives messages from the new unity server in the new site. Users on each site will utilize their respective unity systems.
Up to how many unity systems can a single CUCM cluster be integrated or communicate?
Regards,
Jermaine

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Unity 4.0 - Call Forwarding and Voice Mail

Here is the situation:
We have a DN (5301) that is not associated with a Unity mailbox but is on a 7970 phone. This extension is an "on call" number that is always forwarded to a technicans phone (local 4 digit ext or cell phone).
When a person calls 5301 I want the voicemail of the final destination to answer.
For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
Is there a way to set this up?
Thanks in advance.
Jeff

Hi Jeff,
Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
Here are the Unity 5.0 release notes;
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
â¢First redirecting number
â¢Last redirecting number
Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
If this was just a one-up type of setup you can configure a Voicemail profile (in CCM) for 2000 and apply it to 5301 that will allow this type of Call Forward to 2000's mailbox. The fact that you need this for Multiple Tech's will not work. Is there any way the Techs could use a Shared Line? Then these solutions could be adapoted.
Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (2000).
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number (in this case 5301) and click the Save icon.
From this good Unity doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps
Hope this helps!
Rob

Errors in Unity 4.2(1) after OS upgrade to Windows Server 2003

I upgraded our Unity VM only server to server 2003 and reinstalled Unity 4.2(1) and restored untiy from backup. After the restore there are multiple errors in the Application log. I have engaged two different Cisco TAC people and neither of them could help me in resolving these problems. Makes me lose confidence in Cisco when I can't even get an American based engineer who knows anything about Unity! Hopefully someone here knows something.
Application Log errors below:
CiscoUnity_Notifier - Event ID 1071 and 1023,
Active Server Pages - Event ID 5,
CiscoUnity_ConvSubscriber - Event ID 187,
VBRuntime - Event ID 1,
CiscoUnity_BMsgConnector - Event ID 10005.
DBWalker returns1 error relating to orphaned entries in the GlobalSubscribers table:
*** Check for orphaned GlobalSubscriber table entries ***
1649:(error) 2 invalid rows found in the GlobalSubscriber table
These rows have no corresponding GlobalLocation table entry and are likely 'stranded' in the directory from a previous install.
The following rows were found to be invalid:
Alias=USbms_FLAPK001-T03, SubscriberObjectID={069E45E6-B471-4C7C-A4F1-07EE0248EA25}, Bad LocationObjectID={63285FC4-1DCB-4C93-9903-DFAD724D548E}
Alias=Unity_FLAPK001-T03, SubscriberObjectID={A1E42B80-AF4E-42CF-A2D0-12E2BEA862B4}, Bad LocationObjectID={63285FC4-1DCB-4C93-9903-DFAD724D548E}

I'll have to look into this a bit more but I can tell you what this essentially means. There are 3 main system accounts that Unity sets up when the application is installed (assuming you integrate with Exchange 2003). You actually specify the location for these objects during the permissions wizard and etc. The 2 accounts here are the primary system account for handling outside calls (Unity_) and the account used for failsafe operations (USbms_) - they are the 2 orphaned entries you see. It appears the location specified for these accounts may have been invalid during the reinstall or there was some other yet to be determined issue at play here that caused these accounts to be orphaned which is not good.
When you installed Win2K3 and then reinstalled Unity, did you set up Unity to the exact version and ES that your last DiRT backup was saved at? Also, did you specify the same OU's and etc when you ran the permissions wizard for where to import objects, create objects, and etc.
Can you attach a copy of the installation log and other application logs? I'll try to look further and see if I can be of more assistance.
Hailey
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Removal of device association results in unrecognizable DN

First post, so all of the usual apologies for not know where to look for an issue that's already addressed...
Recently a small group of employees of our company have changed their standard mode of work such that they no longer have desk phones. (in the case Cisco 7975s) I have collected all of the unused phones and they are sitting on a shelf. All except for one. On that particular device (let's call it "phone 1") I dissociated the DN and assigned Phone 1 to a new employee. I used what I think is a pretty standard process. I created the new user in AD, synced with CM and Unity, set up CUP and CUPC, then I pulled up Phone 1 in CM, dissociated the previous user, Saved, back to Configure Device, changed the Description, set the CSS & Softkey Template, associated the Owner User ID, Saved, Applied Config. then I added Line 1 and created it on the fly as I usually do, Saved and Applied Config again for good measure.
So, what's the issue? the phone I re-provisioned (Phone 1) is working just fine for the new user. However, when I navigate to the User Options page for the original user, not only can I not change the forwwarding, but the dropdown shows only a choice of the new user's DN. AND when I try and Forward All to the cell phone that also fails. The last thing is the although I have made no changes to the original user's AD profile (IP phone extension still there) when I dial that extension I get the default for any number we do not have in our AD - that's the fax number pool.
It seems to me that the answer lies somewhere in an association, but I can't find it. I do not see the option to associate the original user's DN with a user in the DN Configuration window. In the End User Configuration window for the original the telephone number shown for the original user (non-editable field) is correct. There are no Controlled Devices for the End User (is this the key?) If this is the direction I need to be looking, what would be the most economical way (in terms of license units) to set up users who no longer have desk phones nor do they use softphones of any kind.
Callmanager 8.6.2.20000-2
I'm looking forward to utilizing the forums.

when I navigate to the User Options page for the original user, not only can I not change the forwwarding, but the dropdown shows only a choice of the new user's DN. AND when I try and Forward All to the cell phone that also fails
The /ccmuser UI is very device-centric. When the DN no longer appears on at least one device associated to that end user you will essentially lose control over it. You have two options:
Configure a Device Profile (i.e. Extension Mobility) for the old user, associate the DN to that, and associate the profile to the old user's End User Configuration page. They will see this in /ccmuser and can again modify CFA.
Login to /ccmadmin, choose Call Routing > Directory Number and set the CFA configuration directly as an admin.
The new user's DN appears because the device (remember, /ccmuser is device-centric) is still associated to the old End User Configuration.
AND when I try and Forward All to the cell phone that also fails. The last thing is the although I have made no changes to the original user's AD profile (IP phone extension still there) when I dial that extension I get the default for any number we do not have in our AD - that's the fax number pool.
Under /ccmadmin Call Routing > Directory Number you will likely see an Active checkbox near the top of the page. If you want it to keep working you'll need to ensure this is checked. This only appears (and is deselected by default) when the DN is not associated to at least one device.
Please remember to rate helpful responses and identify helpful or correct answers.

Line level 1 volt?

Hi,
I will like to find out on whether any of the Sound Blaster audio product support line level 1 volt audio for both microphone input and audio output?
Thanks.
Regards,
Muss

Line-in inputs basically are designed to match line-out output levels. There is usually a volume adjustment available, though. There are actually two line-level standards, consumer line-level and professional line-level with the latter being a stronger (higher-voltage) signal. I think consumer line-level is defined at about 1 volt peak, but many devices are actually around 2 volts peak. My knowledge of CL soundcards is that they are of the 2 volt variety, and they also have a 2x recording multiplier (digital). That means that a recording volume setting of 50% is the "unity" setting which neither amplifies nor attenuates the incoming signal (there are some other factors which affect this slightly). The line-in input also has a (probably analog) attenuation adjustment which lets an input signal which is "too hot" for the digital range to be adjusted to prevent the ADC range from being exceeded.
It's not directly applicable to your question, but my webpage on SBLive/SBAudigy sample rate conversion:
http://pages.sbcglobal.net/hamakerd/sbsrc
describes calibration steps which may give you some additional insight into this (follow the "here" link under "Additional Information" ).
-Dave
[email protected]

How to set-up voice mail to email on Unity Connection 8.6

Hi all,
I need to set-up voice mail to email notification on a Unity Connection 8.6 MCS78XX server. I've read several existing threads related to the subject, but have had somewhat of a difficult time finding a posting that provided a simplified approach with either or both of the options listed below. I'm hoping and asking to receive a response (or responses) that will break it down.
The intent is to either:
A) Have new voice mail messages sent to end-user's e-mail inboxes as .wav files.
B) Have notifications be e-mailed to end-user's inboxes whenever there is a new voice mail.
Cisco Unity Single Inbox is not the preferred method at this point.
I thank you all for your input and assistance!

Manish, if I may... I read the 2nd thread and it mentions the addition of the Exchange IP address under the smart host field... and it appears that the Exchange will also need the IP address of the Unity Connection server for relay...
question: under the Unity SMTP config options --> Server --> SMTP Domain --> can/should this be changed over to the Unity's IP address in an environment where the Unity Server's name is not resolvable? The Unity Server in this case is not configured with DNS... please advise
Thank you again!

Best Practices for Setting up MailBox Quotas in Unity Connection.

Hi all,
I've just completed migrating from Unity 4.0.5 to Unity Connection 8.0.2c and all seems to be working well at the moment. I am looking into setting up quotas for subscriber mailboxes and I would like to find out what are the rules of thumb when assigning disc space to user mailboxes ? and How much disc space does it take for a one minute message ?
Thanks in advance for any inputs/suggestions !!!
D.

D. Tran,
Here are some things to consider:
–Mailbox Quotas
•Specifies a mailbox size in MB for Warning, Send, and Send/Receive Quotas on mailboxes
•Can be applied system-wide and customized on a per-user basis (maximum mailbox size is 2GB)
•Default Warning Quota = 12 MB (25 min of recording with G711)
•Default Send Quota = 13 MB (27 min of recording with G711)
•Default Send/Receive Quota = 14 MB (29 min of recording with G711)
When you use G711, the space requirements for a message are:
•480Kb/min when using G.711
–Message Aging Policy
•If enabled, it applies system-wide but can be disabled on a per-user basis.
•If disabled, no message aging policies are applied and cannot be enabled on a per-user basis.
Should you need to be more aggressive in your Message Aging Policy, you can optionally choose to move saved messages to the Deleted Items folder within a specified timeframe. This is disabled by default.
I typically recommend giving users access to the deleted items (it allows them to access deleted messages for a period of time after they delete them). This is set in the Class of Service here:
–Class of Service > Message Options > Uncheck “Delete Messages Without Saving to Deleted Items Folder”
Hope this helps.
Hailey
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How we do set resolutions in javascript to develope a game in unity 3d

how we do set resolutions in javascript to develope a game in unity 3d

If you're not talking about JS in PDF files, this is the wrong forum for
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Setting up Directory Handlers under Cisco Unity Connection

Good Day All,
I am in the process of setting up directory handlers for Cisco Unity connection.
When I dial the extension for the directory handler ; I hear the default Cisco Unity connection greeting instead of being prompted for the search.
Can anyone shed any light on why this is happening?
Any help is greatly appreciated.
Thanks very much
Regards
Amanda

Hi javalenc,
Of course , that was right. I worked it out in the end.
I was trying to copy the configuration from an older version of CUC and basically added an un-needed call forwarding rule under the Directory Handler. As soon as I removed it; the directory worked normally.
The other thing I learned last weekend was that the order of the routing rules is important.
My directory had the first priority and it was causing people who wanted to leave a voicemail for other users to get the prompts for the directory.
Thanks so much for the help though.
Regards,
Amanda Lalli-Cafini

How can I set up Unity mailbox to deliver messages to email mailbox?

Unity Newbie! Where do I configure a voice mailbox to deliver messages to user's email mailbox?

Andrea,
The previous post simply alludes to the fact that Unity doesn't have a built-in mailstore - instead it relies on Exchange (or in some cases, Domino). Unity can be set up in a Voicemail Only configuration or Unified Messaging configuration. If you have Unity, AD, and Exchange installed all on one box then this is usually indicative of voicemail only. In other words, your Unity server is also a domain controller and Exchange server in a standalone domain used just for itself. When you create subscribers, an associated AD and Exchange account are created but within the domain associated with Unity (not the domain users log into so the users are only aware of the phone login credentials). In Unified Messaging, your Unity would be a MEMBER of an existing AD domain and would integrate with a corporate Exchange server or cluster. In this configuration, the account associated with a subscriber is the account they use everyday - in other words, their voicemail resides in their Exchange inbox that they connect to via Outlook.
My guess is that you have voicemail only configuration today but are looking to do 1 of 3 things:
1) Unified Messaging - voicemail is actually integrated with your corporate Exchange and all voicemails natively reside in the inbox
2) Mail Relay - voicemail messages are relayed from the existing Unity to an email address configured for a user
3) Integrated Messaging - user can configure an IMAP folder in their email client and have access to voicemail from within a separate mailbox in the client
Which sounds like your requirement? If you have more questions, just ask.
Hailey
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Setting up Unity Connection to email/call cell for new vmail msg

Hello,
I have been trying to setup Unity connection so that it will send an email to Exchange or a message toa cellphone alerting a user that they have a new vmail. I went in under my user account to test (under Edit\Notifcation Devices) and added my email address and my cell but I never get an alert.Where am I going wrong? Any help is appreciated.
We are using Unity Connection 1.2(1).
John

John,
In the Notify Me Of Voice Messages list, make sure that you have chosen Every Voice Message.
Brandon

Setting up PLAR with Cisco Unity Connection Call Handler

This is a lab setup and Im doing it to learn. No customer involvement.
Setup
Analog phones - FXS Port - 2951 Router - FXS port - FXO Port - 2951 Router - CUCM 9 - UC 9
|------------PSTN Emulator-------------| |-----MGCP GW----------|
I have a CTI Route Point configured as DN 7000 and it has the default VM profile. The CTI RP is set to FWD All to VM.
The FXO port is set to PLAR to 7000.
When I dial from the PSTN analog phones through the FXO port, I hear the first ring, the FXO port answers, then I hear what sounds like the recorded message beginning to play. Immediately after, I hear the recorded message "You cannot be transferred to this number. Check the number and try again."
I dont do anything and within a second or two, I hear the recorded message for the system call handler start.
I did some more testing. I added an E1 trunk between the PSTN and the MGCP gateway. In the CUCM, I created another CTI Route Point with a DN that I could dial from my PSTN cloud. I also set that CTI Route point up to Call FWD all to VM.
When I dial using the E1 trunk, the call hits the system call handler as expected and I hear my recorded greeting (as expected).
However, calling through the FXS-FXO tie line consistently gets me the error message recording followed by my recorded greeting.
Im currently using loopstart on the tie line, though I have also tried ground start with no difference.
Any ideas?
Jeff

If I understand correctly, you want outside calls to go directly to the call handler but internal calls to ring whatever phone this extension is on.
If I am understanding correctly, then this will probably resolve it. For the purposes of the explanation I will assume that extension 1000 is the number in question:
Create a new partition, we'll just call it ToVM or something like that
Create a new CTI route point with extension 1000 and put it in the ToVM partition, forward all calls for this CTI route point to voicemail
If you don't have one already, create a calling search space for the voice gateway. Call it Gateway-CSS. This should have the same partitions that the gateway can normally call, but it should also have the ToVM partition and that partition should be HIGHER in the list than the partition that has the normal extension 1000 on it.
Apply Gateway-CSS to the gateway
Configure the normal extension 1000 (not in the ToVM partition) the way that you want it to work.
Now when external callers dial 1000 they will go to the call handler because that partition is higher in the CSS and the CTI Route point should be hit first. Internal callers will ring the phone (or whatever it is) because they only have access to the regular internal partition (and not ToVM) that 1000 is in.
This is all assuming that I understand you correctly!

Setting up Greeting in Cisco Unity

I need to setup as follow:
When a caller call to DN(Extension) if it is busy or no answer the call should forward to greeting like "Sorry line is busy" for Busy and "Sorry I'm not here" for no answer. After that a call should forward/transfer to Hunt Pilot that DN(Extension) is belong to.
Is it possible to setting like this ?
Thanks

macgotti wrote:
Hey I just bought the wrt160n v3 to set up in my dorm. The set up went very smoothly and thought everythig was working. My SSSID was being broadcasted w perfect signal but when I tried to connect to it it would not let me. My Ethernet is connected from the cable jack in the wall into the back of the router. My college uses the company/program Reznet and something made my cisco called nac for internet connections. Just wondering what I need to do. Other kids on my floor have routers but could not fox my problem. I use a laptop as my primary computer. Any help would **bleep** nice! Thanks
(Mod note: Edited for guideline compliance.)
1) something made my cisco called nac.
Sure thats not NAT?
2) When you connect directley to the LAN port provided by the doom, check your IP address.
ipconfig /all
3) If this address happens to be somthing like 192.168.1.x then the DEFAULT subnet on Linksys routers is the same subnet. So, your WAN out on the Linksys is trying to nat your private addresses 192.168.1.x to public 192.168.1.x.
4) Presumeing your connection out, the jack in the wall, is on DHCP, your router should be picking up everything from the campus (Doom) DHCP server, however, check the default gatway/DNS servers when dirctley connected to the doorm network, then check the same on the router when it is connectd to the dorm network.
Need more information. Report back with the IPCONFIG with a computer directley connected to the dorm network.

Unity Connections can user set message relay

We're running a BE6K with CUCM, CUC, and CPCP 10.5.
Our Unity Connection isn't exchange integrated. But some end users prefer to have their voicemails forwarded to email. I can do that via the Message Actions options in Unity Connections.
However, is it possible for an end user to administer that themselves? If so, which interface would they use?
Thanks

I dont think that is possible but you could play around with Notification in PCA and see if that will help you.

I cannot select Unitied States or move cursor to continue during initial set up

I am unable to get past the "Welcome" screen ... what can I do?

Yes, please read this Knowledge Base article on that issue:
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