Unknown error (-9808)

When I try to download a tune from the itunes store a message comes up saying that unknown error (-9808). My university doesn't allow all programmes to work on the network but my flatmates have no problems with the itunes store on their computer.

thanks, this is what i got:
DNS Servers:
Active Connection: On Campus CampusNet
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: Yes
HTTP Proxy: wwwcache.stir.ac.uk:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).

Similar Messages

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    I can't login caused of an unknown error (-9808) since a few weeks. I know my Apple ID and the right password...
    I also can't create a new account, but the connenction to the internet is there and I can also use the itunes store with all functionalities exept the log in...
    All the other desciptions of this error (-9808) and sugestions don't work. I've also got the latest version of itunes.

    I've seen this before but I'm a bit unsure of these kind of things. Is it really trustworthy? But thanks anyway for the answer, I'll probably try it anyway.

  • Unknown error -9808 occurs when trying to purchase a song

    when i click on buy song, a thing pops up for me to enter my password, then it says accessing music store, and then it says an unknown error occured -9808. hope to here from you soon!

    According to this article some of the 9800 series errors have to do with the date setting on the computer. Here is the related article from the apple support website.
    This article says for mac, but I would check this on windows to.
    http://docs.info.apple.com/article.html?artnum=93046
    If this does not resolve the issue, here is a ling to a general FAQ about download probles from the apple website and an email support form for contacting itunes store customer service.
    http://www.apple.com/support/itunes/store/download/

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    I am having the same issue. I have checked the suggestions of proxy and turned off my Norton Firewall and still have the same problem. Can somebody please help?
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Dell Inc. Latitude D610
    iTunes 8.0.2.20
    QuickTime 7.5.5
    FairPlay 1.1.11
    CD Driver 2.0.7.5
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.1.2.7
    Bonjour 1.0.5.11 (118.5)
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    Video Display Information
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    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
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    Adapter Name: {063567B6-8056-4744-A025-3C11EB8F0C65}
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    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Mon Feb 16 15:16:00 2009
    Lease Expires: Tue Feb 17 07:16:51 2009
    DNS Servers: 192.168.1.1
    192.168.1.1
    Adapter Name: {E56FCA09-A4C9-4B9F-B4D6-1E71383AF246}
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    Connection attempt to iTunes Store was successful.
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    An unknown error occurred (-9808).
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  • Tried to restore my ipone 3g and am now getting an unknown error -9808 when it trys to reload all my info and the phone won't re sync?

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  • I got an unknown error (-9808) when I try to activate my iPod touch 4G?

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  • ITunes cannot connect to the iTunes store unknown error (-9808)

    Whenever I try to make a purchase on iTunes the above message comes up. Does anyone have any idea what it means and how I can fix it? Any help would be great, thanks

    The top 3 fixes to itunes error 9808 seem to be
    1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
    2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
    3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
    Norton is the main culprit for iTS not working after an itunes upgrade, so try #2 first.

  • What is unknown error (-9808)?

    When i sign in it says: 'an unkonwn error has occurred (-9808). There was an error in the iTunes store. Please try again later.'
    so i cant sign in, what can i do?

    Hello dan.naylon,
    I would start with this article.
    http://support.apple.com/kb/TS2753
    B-rock

  • Error -9808, cannot download from iTunes store! Please help!

    Everytime I try to login to buy something from the iTunes store, I get a message saying to try again later because an unknown error (-9808) has occured. But I try later and it's always the same!
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    Please help! I just wanna buy some music!

    so you've tried connecting to a wifi signal/network?

  • An unknown error occurred (-9808)

    Please help me solve this problem. Every time I try to use the ITunes program to download anything I receive the following message: An unknown error occurred (-9808). When I run the diagnostic program I get the message that Network interfaces verified. ITunes connection verified. And secure link to iTunes failed. What shall I do? When I look at the diagnostic report it states that: Current user is not an administrator. However, I am logged in as the administrator. Also, Windows Firewall is on. iTunes is enabled in Windows Firewall. If iTunes is enabled in Windows Firewall, shouldn’t the problem be solved? I tried restarting the computer, but this doesn’t seem to solve the problem. I will keep trying, but it is very frustrating that I cannot download any of the iTunes/ iPod applications.
    The entire report is:
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    eMachines eMachines E627
    iTunes 9.0.3.15
    QuickTime 7.6.5
    FairPlay 1.6.16
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver not found.
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number D1A92BD779D6B910
    Current user is not an administrator.
    The current local date and time is 2010-02-16 08:47:06.
    iTunes is not running in safe mode.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 3200 Graphics
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService 9.0.3.15 is currently running.
    iTunesHelper 9.0.3.15 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {971A443C-6CA8-4533-BBE2-FAA0FBFC72DF}
    Description: Atheros AR5B95 Wireless Network Adapter
    IP Address: 192.168.1.104
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Tue Feb 16 08:36:50 2010
    Lease Expires: Wed Feb 17 08:36:50 2010
    DNS Servers: 209.44.180.53
    209.44.180.53
    209.44.180.58
    Adapter Name: {7EA15B26-1C81-4787-8908-863F775EAAAF}
    Description: Atheros AR8132 PCI-E Fast Ethernet Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Wed Dec 31 18:00:00 1969
    Lease Expires: Wed Dec 31 18:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was unsuccessful.
    An unknown error occurred (-9808).
    Secure connection attempt to iPhone activation server unsuccessful.
    An unknown error occurred (-9808).
    Last successful store access was 2010-02-16 08:44:30.
    I am an avid PC user, but have been considering purchasing several of Apple’s products, including the iPad. This experience is not helping me continue my desire to purchase these products. I hope you can provide technical assistance. Thank You for your attention.

    Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
    iTunes for Windows: iTunes Store Connection Troubleshooting
    iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
    Tunes for Windows could not establish a secure connection to the iTunes Store
    iTunes for Windows: Possible iTunes Store Errors
    for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
    Hope this helps.

  • Whenever I try to sync my ipad or connect to the itunes store on my computer I keep getting this :  "We could not complete your Itunes Store request. An unknown error occurred (-9808). There was an error in the itunes store. please try again later"

    this also happens when i try to logon to the apple store on my itunes on the computer.

    In the course of your troubleshooting to date, have you worked through the following document?
    iTunes Store: "An unknown error occured (-9808)"

  • Unknown Error Message (-9808) Help!!!!!!

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    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    HP Pavilion 061 RB050AV-ABA s7600y
    iTunes 7.5.0.20
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
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    Video Display Information:
    ATI RADEON XPRESS 200M Series
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    Adapter Name: {CC741EC0-430E-40D6-B749-BF54EAB6609C}
    Description: USB Wireless 802.11 b/g Adaptor - Packet Scheduler Miniport
    IP Address: 192.168.1.104
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Mon Jan 07 12:33:37 2008
    Lease Expires: Tue Jan 08 12:33:37 2008
    DNS Servers: 167.206.254.1
    167.206.254.1
    167.206.254.2
    Adapter Name: {0313532A-55E5-47AF-B016-296FEB5EBDB0}
    Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Tue Jan 08 12:33:37 2008
    Lease Expires: Tue Jan 08 12:33:37 2008
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was unsuccessful.
    An unknown error occurred (-9808).
    Secure connection attempt to iPhone activation server unsuccessful.
    An unknown error occurred (-9808).
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    Uninstalled Norton 2008 and reinstalled Norton 2007

  • HT3204 This is wgat my coputer said after running diagnostics on it: Connection attempt to firmware update server was unsuccessful.An unknown error occurred (-9808).No FireWire (IEEE 1394) Host Controller found.

    When I run the diagnostic on my computer this is what it says: Connetion attempt to firmware update server eas unsuccessful. An unknown error occured (-9808). No fireWire (IEEE 1394) Host Controller found. What should I do so that I am able to update and restore my ipod?

    In the course of your troubleshooting to date, have you worked through the following document?
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  • I am not able to update newer version on my iphone. Getting error An unknown error occurred (-9808)., I am not able to update newer version on my iphone. Getting error An unknown error occurred (-9808).

    I am not able to update newer version on my iphone. Getting error An unknown error occurred (-9808). PLease provide solution for this. I have tried connection setting all in existing discussions. Still facing issues with update iOS.

    Hi there,
    I would recommend taking a look at the troubleshooting found in the article below.
    iTunes Store: "An unknown error occurred (-9808)"
    http://support.apple.com/kb/ts2753
    -Griff W.

  • Unknown Error Message in Itunes. (-9808)

    Hi all,
    Currently I have itunes installed on a external/portable Hard Drive.
    It has been working relatively ok. However, just a moment ago I tried to do an update (latest version on iTunes) and the error message came up. Then I tried to
    download an App from the Itunes Store and the same message poped up.
    Message:
    *We could complete your iTunes Store request. An unknown error occured (-9808)*
    There was an error in the iTunes store. Please try again later.
    I have gone to *Help > Check for Update.* and the update box appears asking if I would like to update iTunes. However, when I accept it does nothing, and does not update iTunes.
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    Your help would be greatly appreciated!

    I have posted the results below. However, these are the results from one computer I use. I am normally switching between two computers; My computer at work and my computer at home.
    *Diagnostics Results - Work Computer*
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Hewlett-Packard HP Compaq dx2250 Microtower
    iTunes 8.1.1.10
    QuickTime 7.6
    FairPlay 1.3.6
    iPod Updater Library 8.1d19
    CD Driver 2.1.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.4.1.7
    Apple Mobile Device Driver 1.40.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number E3D8DB7B70691949
    Current user is an administrator.
    The current local date and time is 2009-06-18 16:23:38.
    iTunes is not running in safe mode.
    Video Display Information
    ATI Radeon Xpress 1150
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {8EA57530-38F9-45AE-BE01-C41DA77D844B}
    Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
    IP Address: 192.156.2.102
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.156.2.1
    DHCP Enabled: Yes
    DHCP Server: 192.156.2.7
    Lease Obtained: Thu Jun 18 08:16:27 2009
    Lease Expires: Fri Jun 26 08:16:27 2009
    DNS Servers: 192.156.2.7
    192.156.2.7
    192.156.2.6
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: Yes
    HTTP Proxy: proxy.imagetec.com.au:80
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2009-06-18 16:15:53.
    ** CD/DVD Drive Tests **
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.1.0.1),
    D: TSSTcorp CDW/DVD TS-H492C, Rev CB07
    Drive is empty.
    ** iPod/iPhone Connectivity Tests **
    iPodService 8.1.1.10 is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 2.12.36.0 is currently running.
    Universal Serial Bus Controllers:
    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Device Not Currently Connected:
    iPhone 3G running firmware version 2.2.1
    Serial Number: 88846W2QY7H
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.

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