Unreliable Tech Support!
I had my like 100th disconnection this year with att uverse internet yesterday. As usual, I called the tech support to make an appointment at 4-8 pm. Today I left work early, soaked myself in the rain to get home, waiting for the technicians for 4 hours. I called them at 7:30 to see if they were still coming and the reply was yes. However, not surprisingly, at around 8:30 a lady called to tell me their technicians couldn't come. So my question is: is this how you run your business?
I had my like 100th disconnection this year with att uverse internet yesterday. As usual, I called the tech support to make an appointment at 4-8 pm. Today I left work early, soaked myself in the rain to get home, waiting for the technicians for 4 hours. I called them at 7:30 to see if they were still coming and the reply was yes. However, not surprisingly, at around 8:30 a lady called to tell me their technicians couldn't come. So my question is: is this how you run your business?
Similar Messages
-
HP8500 is unreliable! Tech Support is even worse!
UNRELIABLE! I've spent months trouble shooting error messages and trying to resolve printer problems. This model is just a bad design AND the replacement printer was even worse. I'm trying to get a SECOND replacement printer and Tech Support is just a waste of time with nothing but false promises!
Cut your losses--return the printer if you can. Don't buy any more ink or waste your valuable time trouble shooting problems. Even when the printer works, it doesn't work well or as advertised. These problems never go away they just waste your time and make you crazy.
The most horrible experience I've had with any hardware and any printer! WASTE OF TIME and MONEY! I'm constantly replacing cartridges, cleaning the print head, checking for updates for the driver, updating the firmware, and searching the HP web site for resolutions. And Tech Support is just a total waste of time!
Whenever I click on PRINT, I pray the job starts and finishes. And if it does start, then I sit by the printer babysitting the paper feed and hoping my paper doesn't get stuck, mangled or smudged.
Examples:
"Paper tray is empty" - there's paper in the tray so you have to constantly stop and reload the tray (15 times for a 15 page print job) OR you manually feed paper and the printer mangles your expensive paper.
"Missing or damaged ink cartridge" - all new ink cartridges are installed. The HP website doesn't even list this error. "Missing or damaged print head", so you clean the print head and the problem is still not resolved.
"Cartridge is empty" -- but you just installed a new cartridge (and spent $100 on new cartridges)
Automatic duplex printing doesn't print the back page correctly--the page doesn't print as previewed. The margins are off.
Scanning documents to the computer just stops working (wireless laptop or hard-wired desktop). Error message says to review the documentation. You end up scanning to a USB flash drive and then uploading your images to the hard drive.
And a lot of other bogus error messages....
And in between the error messages, the printer is re-aligning and checking status and telling you to wait while it creaks and chugs and sounds like it's going to fall apart, while you wait and pray it will print your job.
Don't try to print for a deadline, the printer will surely fail. It's faster to route or take your print job to Kinkos!8500 Officejet Pro AiO Wireless. Still under warranty, in the last week and a half I have spent over 9 hours with 7 different people in tech support. I contacted them initially because when you scanned a document to file it was huge, its output size was gigantic, and the resize output option tab was always gray and never available. Every single person I talked to continuously thanked me for my patience and had me do the same exact thing - diagnostics, remove everything HP from my computer, reinstall everything.
Problem was, from the very first uninstall and reinstall, they created a different problem. All of my scan to destinations disappeared. You would go to scan, scan to and in the destinations file NOTHING. So we uninstalled and reinstalled 7 times, with everyone I spoke with extremely difficult to understand, and having to repeat myself constantly. It was very clear they all sat in a class somewhere and were taught the same basic crap information with no real knowledge of how anything works. And constantly thanking me for my patience and repeating the same bs out of each and every mouth.
I gave one of the tech's, and I use that term loosely, remote access to my computer. He spent 2 1/2 hours uninstalling and reinstalling with complete access to my computer. Same result. He gave me a ticket # and said I would get a call back from the "next level of support". No call-back. I call them. Give them the ticket number. They tell me that request has been closed. I said I have not been given a solution. He said the tech I spoke with for 2 1/2 hours and gave full access to my system noted that I had called with a question, and that was all he said in his notes. He didn't say he had full access to my system, or that he and uninstalled and reinstalled everything HP, or that he had promised me a person with further knowledge would call me with the solution. Now I am wondering if this person is going to commit identity theft against me because he had access to my system, and nowhere in the HP mess does it state that he accessed my system. Total lack of accountability on HP's part and obviously not monitored by anyone. They put me at great personal risk by allowing this very dangerous practice.
Today's latest person told me he was going to send me a new printer and that a supervisor would call me back to confirm this. That was 10 hours ago. Still can't scan, still have the problem HP created on my machine, still have no solution.
Myy initial problem is well documented on the internet by hundreds of other users of this same machine, and none of the sites nor HP has a solution, nor does HP seem in any danger of caring to find a solution. Stay tuned -
HP READ: YOUR PRODUCTS ARE FAULTY & YOUR TECH SUPPORT IS A JOKE!
1 Year ago I bought an HP DV6 Intel Core 2 Duo Laptop for roughly $1000. The Unit immediately started having problems! I bought the laptop from CostCo. They literally waited until the day after the 90-Day Return Policy expired to call me back after I called them days earlier! I bought my HP for Video Editing and Rendering, the Unit would heat up to 194F when doing normal tasks like web-Browsing, and would get up to 212F when trying to render video! Me and my Farther who used to work for HP for R & D have spent hours on the phone, getting the run-around from CostCo to HP, Back to Costco, and then to Costco's 3rd Party tech support who don't care and do not have any power to do anything! The Power supply is underrated for the Laptop, not being able to give the Laptop even half of the power to properly run and charge the laptop. Over 2 months the CPU was trying to compensate for the Extreme Lack of Power, and burned up most of the internal components. Because of this, the Laptop CANNOT BE REPAIRED, NOR CAN IT BE REPLACED BECAUSE THE NEWER UNITS HAVE THE SAME PROBLEMS AND ARE MORE EXSPENSIVE. This puts me in a Twilight-Zone esc Grey-Area where my 2 Year Limited Hardware Manufactures Defect warranty will not cover a refund. It's get's better, I HAVE BEEN TOLD OVER THE PHONE AND BY HP REPS I HAVE A "LEMON" WHICH I HAVE BEEN TOLD MEANS THE LAPTOP WAS DEFECTIVE BEFORE IT LEFT THE FACTORY IN CHINA. AND STILL I HAVE NOT BEEN ABLE TO GET ANY MONEY BACK FOR MY $1000 PAPER WHEIGHT THAT IS ALSO A FIRE-HAZARD! MY BATTERY IS NOT ON THE RECALL LIST, MY POWER SUPPLY HAS BEEN REPLACED TWICE AND BOTH HAVE BURNT-OUT AT HIGH TEMPS, AND I CANNOT EVEN CHARGE THE LAPTOP BECAUSE THEY WANT TO CHARGE ME FOR A 3RD POWER SUPPLY WHICH THEY HAVE TOLD ME OVER THE PHONE IS DEFECTIVE! I HAVE EXCHASTED ALL OTHER OPTIONS! MY LAST DITCH ATTEMPT IS TO GET IN CONTACT WITH Michael Finny, a Consumer Watch Dog for 7 on Your Side, ABC Channel 7 San Francisco. Hopefully he will be able to expose HP and their Products to be Faulty, Unreliable, and the Horrid Truth behind HP's business Practices!
"The California lemon law, like any other state's lemon law, protects you if you purchase a vehicle that does not work properly, even after several repair attempts. These vehicles (and other products that don't work as they should) are called lemons."
I do not know if this applies to Vehicles only. Although "other products" might be where I have legal ground. Anyone here know a good place to start in terms of filing a claim in CA?
EDIT: I do not wish to hire an Attorney. -
All Airport dropouts: CALL APPLE TECH SUPPORT NOW!!!
I am using an Airport card in my iMac to connect wirelessly to the internet. My wireless signal has been unreliable since I bought this computer in November. I've tried new router settings, upgrading firmware, even bought a new router. I have spent hours on the phone with Apple Technical Support, have taken my computer to two different Apple stores for diagnosis and repair and am on my second erase and re-install. I told my latest tech guy that this seemed like a pretty wide spread problem with all the messages on these boards, but, according to him, it's really only a tiny fraction of all of the business Apple does. I find it to be one of the most disruptive and infuriating glitches that I've experienced because there is no good fix for it and because Apple clearly doesn't care to figure out what the problem is. I was even the one that suggested to my tech guy that I send him my log to try and see where the problem lies. Why has no one ever looked at my log! Yesterday's tech guy finally agreed to replace my computer. I'm not sure I want one. My eMac still works fine. Maybe I'll just sell the new one. Anyone want a new in box 20" iMac?
I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around. -
4g connection but no throughput...tech support has written me off
A friend and I both have 4g LTE devices on Verizon - mine is the Mifi and his is the Thunderbolt. We work in Baton Rouge, LA where we've been using LTE since it launched.
The problem is, about two months ago, it became incredibly unreliable - now, we're lucky to even connect to 4g. If we do, we still can't access anything most of the time and eventually get bumped to 3g. The funny part is, while we can't access LTE in or around the office, we can in the interior rooms of our hotel.
Here's the diagnostic info from my modem:
System Log> HTML Version 26.
12/07/11 08:53:42am> Current Time
12/07/11 08:53:02am> LTE Out of Dormant State
12/07/11 08:52:57am> LTE in Dormant State
12/07/11 08:52:44am> LTE Out of Dormant State
12/07/11 08:52:42am> [ARP] Record IP 192.168.1.2 E0:B9:A5:9D:78:3B
12/07/11 08:52:42am> [ARP] Client IP 192.168.1.2 E0:B9:A5:9D:78:3B
12/07/11 08:44:26am> LTE in Dormant State
12/07/11 08:40:35am> LTE Out of Dormant State
12/07/11 08:40:27am> LTE in Dormant State
12/07/11 08:39:45am> LTE Out of Dormant State
12/07/11 08:38:55am> LTE in Dormant State
12/07/11 08:37:23am> LTE Out of Dormant State
12/07/11 08:37:09am> LTE in Dormant State
12/07/11 08:36:14am> LTE Out of Dormant State
12/07/11 08:36:13am> LTE in Dormant State
12/07/11 08:35:12am> LTE Out of Dormant State
12/07/11 08:35:06am> LTE in Dormant State
12/07/11 08:34:40am> LTE Out of Dormant State
12/07/11 08:34:39am> LTE in Dormant State
12/07/11 08:34:06am> WMS IMS registered
12/07/11 08:33:49am> NWPM_EVENT_CALL_CONNECTED
12/07/11 08:33:49am> LTE Connected
12/07/11 08:33:44am> [ARP] Record IP 192.168.1.3 D8:30:62:98:CC:0F
12/07/11 08:33:44am> [ARP] Client IP 192.168.1.3 D8:30:62:98:CC:0F
12/07/11 08:33:43am> [OTA] Work flow completed. No update.
12/07/11 08:33:43am> [OTA] Network error due to no signal
12/07/11 08:33:42am> check_for_now success
12/07/11 08:33:35am> LTE Connection Failed
12/07/11 08:33:35am> First opening Index.html
12/07/11 08:33:26am> LTE Connection Failed
12/07/11 08:33:26am> [ARP] Record IP 192.168.1.2 E0:B9:A5:9D:78:3B
12/07/11 08:33:26am> [ARP] Client IP 192.168.1.2 E0:B9:A5:9D:78:3B
12/07/11 08:33:18am> SIM Ready
12/07/11 08:33:18am> NWPM_EVENT_SIM_READY
12/07/11 08:33:14am> Start AP with battery
12/07/11 08:33:14am> NWPM_EVENT_MODE_ONLINE
12/07/11 08:33:14am> NWPM_EVENT_WALL_CHG_CONNECTED
The whole time this is happening, I am trying to connect to web sites; so, strictly speaking, the access point shouldn't be dormant. Also, you'll notice a bunch of connection failed notices. My device shows full bars and my modem info shows:
MDN: 4155996443
MEID: A100001E3A559B
Channel: 283
P_REV Indicator: 6
PRL ID: 15058
Band Class Type: LTE BAND13
ERI Version: 4
Dormancy: FALSE
Signal - EVDO: Not Available
Signal - 1X: -82 dBm
Signal - LTE: -61 dBm
SINR - LTE: 21 dB
Battery Level: 4
Battery Charging: 0
Ec/Io : 21 dB
However, interestingly enough, the one thing that usually works (3g) is the only thing that isn't showing a signal.
How can I get Verizon to actually engage me and resolve this issue? I'm paying $60 a month for a service that they aren't even providing me even though I am right in the middle of their LTE service area here in Baton Rouge. Is there any loophole in the contract that would allow me to cancel based on level of service being provided?
I have had tech support come multiple times and check the towers, etc. and they have written us off as a "signal indoors" issue, even though this doesn't only happen indoors. Argh!
How should I proceed?Your signal strength looks to be very good for LTE. I would not suspect that signal strength is the reason behind your issues. An antenna or booster kit would not likely improve your performance. I could be wrong but I dont believe that your device will display both LTE and 3G connections at the same time. The device will show the the primary network that it is connected to at the time. I would suspect that if you switched the MiFi back to 3G it would display the properstatistics in the diagnostics screen.
Your log posted a network error which is never a good thing. Those network errors could be contributing to the situations where your device is defaulting back to 3G. I would suspect that simple resets would be able to correct temporary problems like that. Keep checking your diagnostic logs when you have problems and look for consistencies. If you can capture repeated network connection events like you did below you should be able to make some progress with Verizon. At the very least I would suspect that they would send you a replacement MiFi.
As far as loopholes go I don't believe there are any. The contract that you signed specifically outlines the requirements to cancel your service without fees during the 14 day trial period at the very beginning. If you are outside that window then you are going to be out of luck.
My suggestion is to try a level 2 reset which will reset your SIM card. That way you will renegotiate your connection with the local towers if your MiFi is choosing incorrectly. You could also try updating your firmware to 2.23 and locking your MiFi into 4G LTE mode.
Level 2 Reset:
1. Power down the MiFi
2. Remove the back cover
3. Remove the battery
4. Remove the SIM card
5. Allow the MiFi to sit for 30 seconds
6. Reassemble the MiFi
7. Test the Connection
Use 4G LTE only:
1. Power on the MiFi
2. Connect to the MiFi
3. Navigate to http://mifi.admin
4. Sign into the MiFi
5. Click the WWAN tab
6. Click the More link at the bottom of the page
7. Change the WWAN Preferred Mode from Global to LTE Only
8. Click Apply
9. Test your connection -
Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated. -
I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
I know this seems to be an emerging issue ever since the update to iTunes 11.1.4, some iPhones or other iOS devices are not showing up in iTunes or syncing. I'm not sure if Apple really knowns of this issue, but tech support has a (mostly) sure fire way of resolcing this issue. It's only for Windows computers though.
Go to the article http://support.apple.com/kb/ts1538 and follow the Section 5 Verify Apple Mobile Device USB driver is installed. When you clik on that section, go to your version of Windows (it seems to be happening mostly across Windows 8) . And then to the section: If Apple iPod, Aple iPhone, or Apple iPad is listed.
The gist of what you need to do:
Windows 8 (since it seems to be the most affected) move your cursor to the upper ight corner of your screen) and click on the Magnifying glass. Type in devmgmt.msc and this should bring up the Device Manager. Onc eyou are in the device manager, look for the "Portable device" or "Universial Serial bus Controller" list, and you should see the "Apple iPhone/iPad/iPod" listed. Onc eyou see it, right click it, choose "Update software driver." Now, IT WILL SAY THE DRIVER IS UPDATED. I CANNOT STRESS THIS ENOUGH. Select "Browse my computer for driver software." Onc eyou choose that, select "Let me pick from a lsit of drivers on my computer." You should see the option "Have Disk." Choose that. Again, I KNOW you do not have a physical disk, but the file we need is already on your computer. After Hard Disk, choose Browse again. Follow this file path to the file we need: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.. In the Driver's folder, you should see the "usbaaple" or "usbappl64" (if you have the 64 bit for Windows). Double click on that file, and hit OK. The file should install, and once it's finished check your iTunes!!! You may want to unplug your device and plug it back it before doing all of this. I REALLY hope this works for you all as well!How can I change my file extension from m4p to something else? I have had no success being able to play or burn my purchased music. I keep getting error 2122. If I can change the format I should be able to move it to another player or at least burn it in Nero. Thanks.
Angie -
Never again!! The worst customer service!! Tech support etc..
I purchased the note book mini for Rogers Wireless. It has the built in rocket stick.. I signed a 3 yr contract and paid 100.00 for the mini. I pay 48.56 a month for the wireless service. My note book was maybe 3 months old. I came home for a long weekend to find the mini not working would not turn on and if it did turn on the screen was black.. After being on the phone with tech support for almost 3 hours they had me taking apart the mini doing things that i felt were not my job to do.. They then told me that they would send me a ups box to send it for repair. Oct 12 was when it was sent out. Today is now the 26th of Oct. I have been on the phone with customer 3 times since the 12.. I could not for the life of me understand their broken english I ask to be transferred to someone that knew what they were doing they could not even find any info on my case #. They would just keep transfering me to other people then I would have to say the same thing over and over. So today I spent 2.5 hrs on the phone with them again. I was wondering why the status of my mini was that I owed them 359.00 for repair. They had no idea why this was and that they would call me back,. I asked to speak to a supervisor and he told me that he is to busy to talk to me!!!! I was like are you kidding me.. HP is a JOKE. so not only did I get f@#k on the mini I am in a 3 yr contract with the thing and it dose not even WORK...
I will never ever ever buy an HP ever again.. Back to apple for meShould of taken it back to Rodgers for an exchange.
> Was your question answered? Mark it as an Accepted Solution!
> See a great post? Click on the white star and give it a Kudos! -
Worst tech support and customer service i have ever experienced in my life
almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP -
I have had my iPod touch for only 3 weeks and it keeps removing the audio files from cd's that I have ripped to my iTunes library whenever I sync it to my computer. I don't have an issue with purchased material through iTunes just music files from my cd's.
I am frustrated and here is why:
First issue I had was the day it was purchased. That was fixed with help from tech support. I had to restore it to the factory settings and it downloaded all the music just fine. However...
A week later I purchased some songs on iTunes and proceeded to sync my iPod to get the new songs on it. Well, a great purge began of the cd files for the first time. I had to again restore the iPod to factory settings, go through the whole process of setting up again, and it downloaded all my music. Another week goes by.....
I go to listen to my iPod yesterday at the gym and all the cd files are gone again. I haven't synced it in a week and I don't have it set to sync over the WiFi. But, amazingly and miraculously, the 3 songs I purchased appeared on the iPod without syncing at all. Strange, so I go online to chat with support and:
He says to restore the settings. I told him I was going to have to do it for a 3rd time in 3 weeks for the same issue? So we try doing a backup.
The backup didn't work and he got to watch on my screen the audio files listed as being on my iPod (all songs show but only purchase play mind you) go from the total to just the total of the one's purchased. I get an "oh my."
I am then told to uninstall iTunes and all related Apple software and that should fix it. If not I should contact them again.
Well, that didn't work so after work it's again having them attempt to help me "fix" my issue. This has to be a software issue with iTunes.
This is a ridiculous issue and shouldn't be so hard to fix.
Who can tell me how to fix this properly so I don't have to reset my iPod every few days or week if I buy something?Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If still problem try on a another computer to help determine if computer or iPod problem.
The take action accordingly. If iPod then get Apple to exchange it at no cost. -
Adobe's Tech Support is AWFUL!!!!!!! 5 days and no solution!!!! Please help!!!! crashing!
I this issue can be address be addressed....
I am completely disappointed, frustrated and angry!! I have spent over 9 hours on the phone with tech support - in India. This would not be a problem, but it seems these techs at the call center don't really know anything about Adobe products. And..... they speak very poor english. I even had one agent put me on hold for 45 minutes!!! It was at that time I realized what a sucker I was for waiting that long and hung up. They don't document the cases that well, because I've called at least 30 times. Each time I get asked what the problem is, after I've given them my case number. At a certain point, and as much as we designers pay for these products, I just want to speak with someone who can help and communicate well with me. Sorry for the rant, but it's ridiculous.
I recently upgraded my Creative Suite master collection to CS6 Creative Cloud Master Collection. Here are my system specs:
3.06 Ghz Core 2 Duo
6 GB RAM
OS- (currently) 10.7.4
CS6 Creative Cloud worked great with Mac OS 10.6 - no issues. However, like an idiot, I upgraded to Mac Os x 10.7.4. Immediately - all Adobe products would work until I saved a project a second time. So here's the scenario no matter what product I use:
1. Open application (photoshop, illustrator, indesign, premiere, etc...)
2. begin using application - no prob just yet.
3. Save / Save As project. saves fine.
4. Work some more - fine
5. Save Project - application crashes / spins, application not responding (gets to 83% and crashes / spins everytime). However, do a Save As - different project name, no crash!
6. Upon Saving a second time and application becoming un-responsive, I will try to Force Quit from finder. This causes my entire system to become un responsive. Only solution is to shut off the computer.
So Far I have done the following-
1. reinstalled all applications
2. Manually removed all applications and associated files - caches, prefs, etc. / re-installed. Doesn't work
3. Created another user and tried applications with same results.
4. Tried the Root User
5. Reinstalled yet again.
6. Checked for bad fonts. no avail.
Cany anyone please help! I'm missing deadlines as it's been a five day issue!!!!!I thank you all for taking the time to respond. Your help and input is greatly appreciated.
David_B — to answer your questions.
-The problem has happened with all items in the suite, but mainly with illustrator, photoshop and indesign
-I was previously using CS4 before my upgrade. But again, CS6 was working fine with OS 10.6.8
-Project freezes are occuring with both old projects and new ones.
-Earlier version, CS4 has since been uninstalled as tech support had me manually uninstall all softwares.
- The computer is on a simple network. We tend to work from a file server, however, the issue also occurs when saving to desktop or primary drive.
-When I save second time, and software freezes, I am saving to same location, trying to over-write the file.
Manish-Sharma—
I've tried both. Saving the files to desktop, my user document folder, and our file server.
It also appears, that the article you linked is something I have not tried. I will give this a try today. Thanks!
Gavante—
Thanks for trying to help calm me down.
Please don't misunderstand. You are correct, the people I've spoken to have all been very nice. They're just doing their jobs.
However, I have asked several times to recieve elevated help. The last phone call I was on yesterday, prior to writing this lasted an hour +. I spoke to 5 different individuals, all who continued to pass me on to someone of equal support level. By this time I was very frustrated. The last individual made a concerted effort to let me speak to the senior level support. He assured me I would definitely recieve a call back in 10 to 15 minutes from a senior level support agent.
That was yesterday at 2pm. I have yet to receive a call.
It's also not an issue of me being able to understand the agents accents. Quite the opposite.... It is they who have trouble understanding me, making swift communication very difficult. Which, as you can imagine, to a consumer trying to get an issue resolved is frustrating. -
I am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?
i am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?
Adobe Reader opens PDF files, nothing else.
-
Verizon tech support for FIOS - how to get around the attitude.
Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
A: Well, if I only had one computer, why would I need a router?
Linux does not need any special support, and in fact runs quite beautifully on FiOS and the router without any setup at all. It recognizes the router and self-adjusts with DHCP auto. Actually it's much faster and less flawed than Windows.
Linux doesn't have any recognized or known virus. At all. FUD is generated at various times during calls to FiOS support when I make the mistake of mentioning linux. They act like it's going to break their network.
I'm an Admin from MSFT, and MSFT uses linux. Extensively. They just don't like to talk about it. "Seven" = NT 7.0. NT is MSFT's version of UNIX, which they licensed fom Novell.
So, even microsoft contains unix code. Tada. Lets' drop the operating system arguments for now though.
I have three Dell servers, six Dell and HP desktops, and two laptops. All but two of them run linux full time, and only one is dual boot. Both laptops run linux exclusively and so do three of the desktops and ALL my servers. I've never in 12 years had a linux virus, and I never will. No, I don't even run a firewall, and there is no linux antivirus software accepted by the linux distributions, because it's useless. Not needed.
All of these machines, XP, Vista, Ubuntu, Slackware, and Red Hat Server run on four brainless hubs, or switches. A switch is not capable of DHCP or DNS routing. They are passive devices which are not capable of blocking a router. They only stop working when they die. You can have switches [hubs] in ANY conceivable chain or configuration, and they still work the same, as they all take commands from whatever routers you have.
The only router in my home is the verizon router. I have no need of others, but I've run dual and even triple routers before without a single problem. You set the extra routers to 192.168.2.1 instead of 1.1. Third router? 192.168.3.1. And so on. Painless.
None of these devices have yet failed or ever blocked internet access, yet half the time when I call verizon FiOS, the tech people tell me to connect directly to the router with my laptop. I've always just TOLD them that I did, but I never ever did that. It's not necessary. If you can't connect to 192.168.1.1, the router is dead. checking hubs is an astoundingly simple task that only takes a second... you just go to any other computer on that hub, or plug in my laptop, and see if you can get through. I've had one hub fail in the last 8 years, and that didn't fool me for more than a minute. I replaced it and was back in biz without tech support help.
ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
Here's the deal: Buy your own equipment, and get warranties. Unless the external box, ONT I believe they call it, has died, you're not likely to get a lot of support anyway - since verizon will not talk about anything other than their router and the ONT. Save time and just be aware of your own eqiupment. I'm on my sixth day of having no FiOS since Verizon sent me a new also bad router and now I'm awaiting another replacement by the UPS people. Speed is not a hot button issue with verizon service apparently, but they are better than comcast.
Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
I want to see verizon get with the program and start to support linux. After all, it's fifteen times cheaper to maintain, and three times less expensive to develop for. Verizon would never have to deal with spyware and viruses from its users ever again. One day I hope verizon will wake up.
In the meantime, it would be nice if the tech support at FiOS wouldn't misinform clients and customers about linux, macs, and having several computers in the home. There's nothing at all wrong with that. I just bought a netbook from you folks and I'm using that now to get online.All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
C'est la vie.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having." -
So, without going into great details that cannot reasonably be explained, the scenario goes a little like this:
When editing a PDF, and with nothing else open on the computer, Adobe Acrobat Pro XI tends to "hang up" and become unresponsive. The only plausible solution is to force command and restart Acrobat in hopes it will open correctly the next time. Sometimes this works, other times - nope .. Does not resolve the problem. So - can anyone recommend a solution? I have contacted help and they had to to delete a Adobe Preference file, and this seemed to work while I still had them on live chat. Once offline, it happened again.
Here is the really weird thing, I thought that I fixed the issue (as I am doing this for my boss on his Macbook Pro) and was able to quickly edit a PDF .. but when I handed the computer over to him - literally in only 2 minutes - he proceeded to edit the same document and was not able to. He got the never ending rotating circle of death
So - that is problem #1
Problem #2 is with the inability my boss has to use CC offline. I have personally reconnected to our CC account and verified all settings, and when I perform my tests at the office, everything seems fine and all programs work as should. However, he is now on business travel and says the "Trial Expired" keeps popping up. What is going on? This is literally frustrating him and me with what little knowledge I can assist with resolving the trial expired issue. How many days can you be offline with CC? Tech support says up to 99 days .. Clearly 4 days is ridiculous and I am not able to duplicate the scenario when I have his computer but what would it work for me and not him?
I just need to resolve this whole Adobe Acrobat issue as to finally get it resolved and fixed once and for all.
BTW, called in outside computer help from a local company - and the computer guy was working to get it fixed, but it seems even with live chat or phone support - it has now been escalated to Tech Support 2 .. This make any sense or logic? I believe he has uninstalled and reinstalled Acrobat and now it is only creating more issues. I think he tried to install a trial version and activate the subscription but it failed.
Any HELP? We are desperate and I'll even pay via PayPal to get a resolution to this problem if any recommendation leads to a solid solution. Guaranteed !!Actually I also noticed that usual heat with wifi and game play.. However this was extreme heat. I wasn't able to hold it for long time and had to drop it.
So can that bulge can be ignored and should I start using it back again. Though that bulge appeared after that heating issue.
Beside the hardware, safety would be my bigger concern. Perhaps because I have heard few incidents with mobile phones where battery generated heat and caused some defect in bodies and continued use resulted in a blast in battery causing physical harm.
So if its advised to try it by charging 100% and monitoring backup time or any other advise.
Maybe you are looking for
-
My iphone 4 has mild water damage. As a result, it will not sync with it's former XP computer with the cable. I deleted the phone's data in the troubleshooting process. I want to get it back by syncing over wifi, but I did not set up this capability
-
Auto-update of figure/images in Pages
Dear all, I'm just wondering whether Pages has a feature allowing it to auto-update images you import into it, i.e., if I insert an image in pages and then decide I need to edit it some-more in Photoshop, can you make it update by itself in Pages? I
-
Hi, This is my source code of uploading excel into sap and displaying the list.Please give the code for displaying the excel data in editable alv. <<The code came from [here|https://wiki.sdn.sap.com/wiki/display/Snippets/ABAP-UploaddatafromExceltoSa
-
hi! I need to print a string in a table , and i am using <c:ForEach> and <c:out> tags to retrieve the data from a session scoped collection. the problem is that i need the data to be printed with new line characters to separate paragraphs, but if i p
-
Multiple database in the same ADF application
In my application I have to access a legacy database, in addition to the main database. How do I handle multiple database connections. Do I need to manage the JDBC connection to the legacy database myself. Pranab