HP READ: YOUR PRODUCTS ARE FAULTY & YOUR TECH SUPPORT IS A JOKE!

1 Year ago I bought an HP DV6 Intel Core 2 Duo Laptop for roughly $1000. The Unit immediately started having problems! I bought the laptop from CostCo. They literally waited until the day after the 90-Day Return Policy expired to call me back after I called them days earlier! I bought my HP for Video Editing and Rendering, the Unit would heat up to 194F when doing normal tasks like web-Browsing, and would get up to 212F when trying to render video! Me and my Farther who used to work for HP for R & D have spent hours on the phone, getting the run-around from CostCo to HP, Back to Costco, and then to Costco's 3rd Party tech support who don't care and do not have any power to do anything! The Power supply is underrated for the Laptop, not being able to give the Laptop even half of the power to properly run and charge the laptop. Over 2 months the CPU was trying to compensate for the Extreme Lack of Power, and burned up most of the internal components. Because of this, the Laptop CANNOT BE REPAIRED, NOR CAN IT BE REPLACED BECAUSE THE NEWER UNITS HAVE THE SAME PROBLEMS AND ARE MORE EXSPENSIVE. This puts me in a Twilight-Zone esc Grey-Area where my 2 Year Limited Hardware Manufactures Defect warranty will not cover a refund. It's get's better, I HAVE BEEN TOLD OVER THE PHONE AND BY HP REPS I HAVE A "LEMON" WHICH I HAVE BEEN TOLD MEANS THE LAPTOP WAS DEFECTIVE BEFORE IT LEFT THE FACTORY IN CHINA. AND STILL I HAVE NOT BEEN ABLE TO GET ANY MONEY BACK FOR MY $1000 PAPER WHEIGHT THAT IS ALSO A FIRE-HAZARD! MY BATTERY IS NOT ON THE RECALL LIST, MY POWER SUPPLY HAS BEEN REPLACED TWICE AND BOTH HAVE BURNT-OUT AT HIGH TEMPS, AND I CANNOT EVEN CHARGE THE LAPTOP BECAUSE THEY WANT TO CHARGE ME FOR A 3RD POWER SUPPLY WHICH THEY HAVE TOLD ME OVER THE PHONE IS DEFECTIVE! I HAVE EXCHASTED ALL OTHER OPTIONS! MY LAST DITCH ATTEMPT IS TO GET IN CONTACT WITH Michael Finny, a Consumer Watch Dog for 7 on Your Side, ABC Channel 7 San Francisco. Hopefully he will be able to expose HP and their Products to be Faulty, Unreliable, and the Horrid Truth behind HP's business Practices!

"The California lemon law, like any other state's lemon law, protects you if you purchase a vehicle that does not work properly, even after several repair attempts. These vehicles (and other products that don't work as they should) are called lemons."
I do not know if this applies to Vehicles only. Although "other  products" might be where I have legal ground. Anyone here know a good place to start in terms of filing a claim in CA?
EDIT: I do not wish to hire an Attorney.

Similar Messages

  • What is your tech support phone number?

    what is your tech support phone number?

    Here you go..
    http://support.microsoft.com/gp/contact_microsoft_customer_serv?&fr=1
    MICROSOFT PERMIER SUPPORT  
    1-800-936-3100 
    Cheers,
    Gulab Prasad
    Technology Consultant
    Blog:
    http://www.exchangeranger.com    Twitter:
      LinkedIn:
       Check out CodeTwo’s tools for Exchange admins
    Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

  • HT1414 I have been on the phone twice tonight with your tech support. didnot.

    I just bought my iPad this afternoon and having trouble getting through your security question regarding my birthday. Your tech support team can't seem to help in any way. They also don't call me back when they tell me that they will. Apple should be ashamed of their tech support.
    Is there anything special I need to do to return your equipment to The Target store where I bought it? It is of no use to me if it cannot be started up.
    Thank you,
    Ex customer Lynn

    Hi Ivlasschaert,
    You are not addressing Apple or Apple employees here. We are users just like you....if you have a question we can answer, please let us know. Otherwise, there is nothing we can do for you here....
    Cheers,
    GB

  • I am trying to upgrade my PC iTunes to 10.6 iget an error message that states an older version of bonjour canot be removed contact your tech support group. Can someone help?

    I am trying to upgrade my PC to iTunes to 10.6 version, and i get an error message that states the older version of Bonjour cxanot be removed contact your support group. Can anyone help.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

  • Tech Support what a joke.

    I just spent 35 minutes on hold to get an untrained support person that proceeded to waste another 30 minutes of my time to tell me I needed a technician come to my house and them told me he could come anytime between 8:00am and 9:00PM.  I said I can't take off a day because my cable went out.  I told him I believe it is the remote.  My dog sat on it.  he insisted it was the signal and reset my box twice and nothing happened.  He supposedly scheduled me a maintenance visit but I checked on-line and do not see any repair order issued.  I consulted a friend and we figured out the problem so I was trying to cancel the repair order.  Needless to say I will cancel my service with this company because they fail to understand two little words - Customer Service.

    Called in last night and was told wait was 50 minutes. Hung up. Called this morning, no mention of waiting time, but so far its been 1 hour 7 minutes. After 40 minutes, decided to try chat. Was advised wait time 40 minutes to chat. Totally unacceptable! Probably will end up like you with someone that knows nothing but "Try resetting the box." The product is usually good,but the customer service is worse than anything I've experienced. Yet they actually sent an email this week touting they were #1 in Customer Service according to a survey. Wish they had asked me!

  • The worst Tech support of any company - EVER

    I have posted 4 responses on a ticket to call me today 1-23-14 @ 2:30pm EST
    I figure no one reads the responses since no one called me today as it is now 3:25pm EST and no one has called me on this ticket as I have requested
    I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
    If there was a way to voice my displeasure working with your tech support department I would.
    Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company only wants the initial sale then could care less about your customers after the sale!
    Case #0185050991
    Updated
    Thursday, January 23, 2014 12:33:46 PM PST
    Opened
    Tuesday, January 7, 2014 5:29:52 AM PST
    Status
    Open - Pending Adobe Response
    Product
    Creative Cloud Indiv 1.0
    Support contract
    Adobe Support Program
    Subject
    indesign cc crash issue
    Notes & responses
    Notes from Customer
    Thursday, January 23, 2014 12:33:46 PM PST
    I have posted 4 responses on this ticket to call me today 1-23-14 @ 2:30pm EST
    I figure no one reads the responses since no one called me today as it is now 3:30pm EST and no one has called me on this ticket as
    I have requested
    I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
    If there was a way to voice my displeasure working with your tech support department I would.
    Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company
    only wants the initial sale then could care less about your customers after the sale!
    3 weeks after my initial call and still no help on a resolution to my Adobe errors=pathetic
    Notes from Customer
    Thursday, January 23, 2014 5:17:37 AM PST
    Once again please learn how to read my previous responses. Your department keeps calling me at the incorrect date and time. I have r
    esponded 3 times already in this ticket to call me @ 2:30 pm Est on 1-23-14 and no one seems to be able to read as they keep asking
    me to give a call back data and time.
    Here goes for the 4th time - Please call ME @ 330 -255-2432 on 1-23-14 @ 2:30 pm EST
    I don't know how I can be clearer on the date and time. Hopefully someone will be able to understand 1-23-14 @ 2:30PM EST 330-255-24
    32
    Notes to Customer
    Wednesday, January 22, 2014 4:17:17 PM PST
    Hi  ,
    Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
    to assist and assure you with the best possible assistance regarding the case.
    We also tried calling you on 330-255-2432 but you were not available. So please get back to us or if you would like us to give you
    a call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
    You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.
    com as it’s a useful resource for self-help.
    We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
    any questions or need an update on your case.
    Thanks & Regards,
    Adobe Technical Support
    Notes from Customer
    Wednesday, January 22, 2014 4:17:17 PM PST
    As I said on 1-16-14
    Your technical support is terrible!
    Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
    Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
    Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
    cemail!
    Notes from Customer
    Friday, January 17, 2014 1:48:04 PM PST
    As I said on 1-16-14
    Your technical support is terrible!
    Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
    Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
    Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
    cemail!
    Notes to Customer
    Friday, January 17, 2014 1:40:28 PM PST
    Hi  ,
    Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
    to assist and assure you with the best possible assistance regarding the case.
    We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a
    call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
    You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
    om as it’s a useful resource for self-help.
    We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
    any questions or need an update on your case.
    Thanks & Regards,
    Adobe Technical Support
    Notes from Customer
    Thursday, January 16, 2014 9:13:29 AM PST
    Your technical support is terrible!
    I have been waiting on hold now for over 40 minutes
    Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
    I can't spend my whole day waiting on non existant support. Your company really needs to hire more techs as the wait times are unacc
    eptable!
    Notes to Customer
    Tuesday, January 14, 2014 7:51:57 AM PST
    Hi ,
    Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991. We would be happy to
    assist and assure you with the best possible assistance regarding the case.
    We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a c
    all as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
    You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
    om as it’s a useful resource for self-help.
    We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
    any questions or need an update on your case.
    Thanks & Regards,
    Adobe Technical Support
    Notes from Customer
    Tuesday, January 7, 2014 6:28:30 AM PST
    server:windows server
    desktop client: windows 7 service pack 1 64 bit machine
    9.1x64
    admin rights
    na
    active directory
    windows client
    app crashes on open
    adobe indesign cc has stopped working
    a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available
    have to crtl-alt del to task manager to stop program
    software is loaded locally on the laptop from the creative cloud
    starting rogram amkes the software crash within 20 seconds or less
    Notes to Customer
    Tuesday, January 7, 2014 5:29:52 AM PST
    Hi
    Please provide the following information so that we can do the further trouble shooting :
    -- Server OS type and version (including service packs) - Linux, Solaris, Windows etc.
    -- Desktop client OS type and version(s)
    -- InDesign or InCopy product version and language
    -- User rights level on client (User, Power User Administrator)
    -- Network protocol to Mount/Access the server volume from a client desktop computer
    -- Type of network protocol being used (SMB, Active Directory, Novell, etc.)
    -- Does the problem affect Mac & Windows clients?
    -- Problem Statement (i.e. "When I do X with Y, Z happens") including exact wording of any error messages received
    -- Steps to reproduce the problem would be very helpful, and other relevant details
    Regards
    Adobe support

    Hi,
    I apologize for the unpleasant experiences with our Tech Support.
    It seems you have InDesign related issue so I am moving your posting to InDesign form from PDF Pack forum.
    Thank you.
    Hisami

  • Tech Support Hell, a very Creative Tech Support H

    Didn't think it would happen to me.
    Had to reinstall everything on my PC -- twice. After getting everything
    loaded on, I went out to the Creative website for my Creative
    Soudblaster Audigy sound card, and tried to use their software
    autoupdate the drivers. The online autoupdate reported that their
    download server was unavailable. So I thought, fine, I'll try again the
    next night. Same thing next night, server unavailable. So I waited
    until the next night, and same thing again. So I emailed Creative
    Support that their autoupdate download server was reporting as
    unavailable. And I asked them if they were still supporting the
    autoupdate feature for their older products.
    They sent me back an email telling me to remove the soundcard drivers
    and reinstall them again to see if this fixes the problem.
    I replied that reinstalling drivers on my PC to fix a problem with their
    website is like draining the gas from my car and then putting it back to
    fix a problem with their car. And I also pointed out to them, that by
    this time, their manual download servers for North America were no
    longer available, and that I had to go to their Ireland download servers
    to manually download and update the drivers from my Soundblaster card.
    They sent me a reply asking me to detail the steps I went through.
    Which I did, clearly pointing out that I went to their United States
    servers, which you can only get to through the site "us.creative.com"
    Later that day I got a reply in Spanish.
    So I emailed them back asking why they are sending me emails in Spanish?
    Today I got two replies -- one telling me that my email had gotten
    misrouted, which was why it was replied to in Spanish (the person who
    received it couldn't tell that it was written only in English? Was
    that why they responded only in Spanish?).
    The other told me that my problem was that I hadn't gone to
    "http://us.creative.com" site, and that was the cause of my problems,
    even though I had pointed out that I had gone to Creative's United
    States site, and detailed the steps that got me there.
    So I emailed them back, repeating the steps I took and pointing out to
    them that this does indeed take a person to "http://us.creative.com",
    and I asked them what part of my previous email they had not read.
    I am wondering what "Creative" response I will get this time.
    I also have copies of all the emails in case anyone wants any proof.
    S Pearson
    P.S. Just as I was ready to post this, I got a response to the last email I sent above. And it is, you guessed it, completely in Spanish. Sigh.
    I wonder if Creative is capable of being embarassed by this, because to call this kind of stuff Customer Support is like calling a jock strap and tennis shoes formal evening wear.

    Well, my original intention had been just to let them know they had a server that was not responding (and actually had been unresponsi've for two days by the time I emailed them), and to just ask a question.
    My question did get answered, and someone finally responded that they had been doing some server maintenance that weekend, and there had been some problems with a few of the download servers that made them unavailable for awhile.
    The email address I used is different from what is in my profile. If you really need the email address I used for this, I can give it to you, I just prefer not to put that one in a public forum. I get enough spam in it the way it is.
    I realize your tech support people are probably swamped. It would be nice if they would read a little bit farther into the emails before replying, though, and all of this could have been avoided.
    And after having done some system administration work in my career, I know from experience that no matter how much monitering software you have on servers, there will still be times when an end-user will be notifying you about a problem with your servers way before any software or hardware will.
    SPearson

  • Can any one believe this tech support trying to delete legacy adobe apps!!!!!!

    Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
    ADOBE CUSTOMER: I need to know that NONE of my legacy adobe apps will be affected. CS5 suite and CS6 products will NOT be affected is that right??????????????
    info: Your chat transcript will be sent to dixxx.net at the end of your chat.
    Vipin: It will be affected.
    ADOBE CUSTOMER: WHOA! you are saying that my CS% and CS 6 apps will be hurt and not run correctly is that right?
    Vipin: We need to remove all the Adobe apps installed on your computer.
    Vipin: Is that okay.
    Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
    ADOBE CUSTOMER: There is no way I give permission to delete CS5 creative suite, CS6 video production suite or hurt them in any way what so ever. I have THOUSANDS of dollars of plugins and other workfow products that depend on them. Sorry but my only recourse is to
    ADOBE CUSTOMER: see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over xxxx on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.
    Then customer service has the gall to ....
    ME:
    1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015.
    2) Second I need my subscription extended at the SAME price for ONE year WHEN I START A NEW SUBSCRIPTION upon new releases of the photography CC bundle. The current one does NOT install correctly on a purpose built computer to handle Video and 3D processing. I will not tolerate you deleting legacy products that go back to CS3 and newer that I depend on to pay my bills. The forums are full of folks with the same install problems for CC 2014. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone
    PS CS6 products for core work and another copy of the CC PS for 3D work at another location with a different persons subscription for my clients jobs.
    3) You need to get PS CC installed on my new production box on its “D” drive before I will agree to anything except the above. Lightroom CC 2014 installed just fine. There is no excuse for a product like PS to fail on extraction prior to install!
    Britt from adobe:
    If you do decide to cancel, we can refund your subscription.
    If you stay with the service, we can provide 2 free months as an apology for the technical difficulties. We cannot provide a free year.
    Please let me know which you would like to do.
    Thanks,
    Britt
    Kee Jee You want me to stay with a service that provides no product? And has not provided me with a usable product since October of 2014? And now the word is out that you are raising subscription prices after the first year? Who do you think you are? You HURT peoples ability to earn a living! You cost us hours and days and months trying trying to fix your problems so we can move forward with your products? Who in the hell do you think you are? Tell you what, dont cancel a thing. A media blitz and maybe a subpoena to San Jose is the right move to protect peoples rights. Your company needs to learn a lesson in how to treat legacy customers. It seems no one has taught you that "if you take care of the customer, they will take care of adobe." Britt, care to guess how many dollars I have given adobe in almost 30 years?

    Britt, I'm still waiting for my refund!
    1) I am STILL waiting for a full refund.
    2) Second I need my subscription extended at the SAME price for ONE year WHEN I START A NEW SUBSCRIPTION upon new releases of the photography CC bundle. The current one does NOT install correctly on a purpose built computer to handle Video and 3D processing with PS. I will not tolerate adobe and your text support wanting to delete legacy products that go back to CS3 and newer that I depend on to pay my bills.
    You and your tech support was worthless in suggesting they wanted to CLEAN my ENTIRE box of ALL ADOBE products. The LEGACY Apps WORK, they are PAID FOR, and thousands of dollars of After Effects, Premiere, and medical scientific plugins for Photoshop would be invalid and not useful without the legacy installed products. I sure as hell am NOT upgrading to CC for my production bundles after the way you have treated me and many of my clients now. Instead we are pursuing alternative solutions that are not adobe.
    The forums are full of folks with the same install problems for CC 2014. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location with a different persons subscription for my clients jobs.
    3)  There is no excuse for a product like PS to fail on extraction prior to install!
    4)  Your software has a poor history in the security department and I am now dealing with the second zero-day affecting my Flash, exploiting Internet Explorer and Firefox on
    my Windows 7. You all deny that you have a problem. I am waiting for you to notify me soon on what needs updating and I need to know when you plan to push out a fix. Only then will
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    Charles Fonetnot

  • Why doesn't Verizon do something about their tech support?????

    Verizon Tech Support is definitely outsourced to call centers outside the country.  They are quick to offer an apology to your problem, but they make it very apparent that it is your problem.  If you do not do exactly as they instruct you to do, they will happily close out your ticket, and your problem still remains unsolved.  I have been through the ringer with them on more than one occassion about the same exact issues.  Each time that I call, I have to go through the same song and dance, eventhough it is the exact same issue that I have contacted them about before, and the issue is clearly on their end and not on my system.  On one occassion, I sat and argued with a gentlemen in Mexico that my issue wasn't fixed.  They said it was fixed.  I said it wasn't, and I would loose my DSL connection while I was on the phone with him.  Another instance, they disconnected my DSL because I have dry loop service and my home line did not have a dial tone, so the techs came out and disconnected everything.  Tech support was a joke then as well.  I was on the phone for several hours trying to convince them that it was an issue on thier end and not mine.They claimed that I had to be home for the repairman to come out, but I did not have to be home for them to come out and disconnect it in the first place.   Because I would not go through all their trouble shooting steps, they would close my ticket out and my problem would remain my problem until I would call them again.   It took an act of God for them to come out and get things reconnected again.  I actually feel physically ill now when I have an issue with my DSL because I know what it will entail just to get the trouble ticket set up.  I have had the operators claim that we have a bad connection (after being on the phone with them for over an hour).  They claim that they will need to call you back, but then they never do.  When I call back and check on the status, guess what, my trouble ticket had been closed out.   This past instance, I called and complained about a slow connection.  The same exact issue that I contacted them about over a month ago.  After going through the song and dance again, they claimed that someone would call me back in 24 hours, and no one has.  I have complained to the FCC and the State Corporation Commission on more than one occassion, but it seems as if it just business as usual for Verizon.  {please keep it relevant} I think that is the only way that they will get the message that what they are doing just isn't going to cut it anymore, and they need to make some changes.  I have cut my home phone line with them because of their lack of service.  If I had an alternative to DSL available to me in my neighborhood, I would gladly take it so I could finally severe all ties to that company.  There has to be something better than business as usual.

    {please keep it relevant}  I contacted tech. support on Sunday about my slow internet connection.  I was pulling 52 kbits/s on a 3M service.  This is the second time that I have had this issue.  The last time I contacted tech support about this issue was about  a month ago.  I went through the same song and dance without any resolution.  Somehow the next day, my connection was corrected and I was getting my 3M service again.
    This lasted for a month.  I called Sunday, 10/11/09 about a slow connection again, Same issue, only able to get 52 kbits/s.  Yet, I had to set through the same old song and dance with Verizon tech support.  We did things like clear my internet explorer cache and cookies and run a speed test, when I already told the foreign gentlemen on the other end of the line what my connection speed was.  How is that going to help improve my connection speed?????  At the end of it all, I was told that I would be contacted by a senior tech support specialist from Verizon within 24 hours.  Sure as the sun shines, it is now Tuesday, 10/13/09 and I have yet to hear anything from the senior Verizon tech. support..   The kicker is that I am not at all surprised by this.  This is now the norm for Verizon.  Yet, I still pay my bill.  I am still under my contract.
    I am going to make a prediction.  Next month about this exact same time, I will be contacting Verizon with the exact same complaint, a slow interner connection, and I will have to go through the same old song and dance and have to do things like re-boot my modem and clear my internet explorer cache and cookies and run a speed test, eventhough I have told the foriegn guy from tech support that I have already done all this.  Then, they will promise that someone from the senior tech support from Verizon will give me a call back within 24 hours and I will not hear from anyone. 
    {please keep it relevant}
    {edited for privacy}

  • Has anyone else recently dealt inept Adobe Tech Support?

    This an email I sent to this woman's supervisor:
    I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
    Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
    That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close. 
    I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
    I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
    It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
    I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
    What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
    I understand how computers work.
    Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
    Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be. 
    Feel free to pass this along to anyone that might be able to help tech support be better.

    Hi oddstick,
    We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
    Let us know.
    Thanks,
    Madison

  • Inept Adobe Tech Support wasted an entire day of my life

    This an email I sent to this woman's supervisor:
    I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
    Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
    That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close. 
    I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
    I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
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    P1: 702089
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    P3: 
    P4: 
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    oliverMili wrote:
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