Unusable new iMac

I bought a new iMac 2 months ago.
Is a month that it gives me this problem:
when i power it on, every program is really really slow on opening (i'm talking about 40 seconds to open even safari or chrome), everything is slow, even when i move files from one place to another. It is not even recognizing the speakers, when i turn up the volume it just shows the full volume bar with a prohibition sign on it.
In a few words, the computer is un unusable.
I have to restart it 2-3, or sometimes 5 times to have a normal performing imac.
It's like "ok i have to use the computer, let's turn it on and restart it until it works".
This thing is not nice since i bought my first apple product spending a lot of money for the only reason that it had to be faster than windows and give me no kind of problem.
And now i never had such a big problem from every computer i had before.
My desktop is clean, i got just 3 folders on it.
I verified and repaired permissions.
I got 2tb free space in my single 3tb fusion drive hdd
There is no active process wasting cpu or ram
Technical details:
27-inch iMac
3,4 GHz Intel Core i7
32 GB 1600 MHz DDR3
NVIDIA GeForce GTX 680MX 2048 MB
OS X 10.8.2
Now i'm restarting the computer again since i wrote this post after 6 times i restarted it and it's still now working fine.
Please, help me.

If cleaning the drive with OnyX worked, that probably means that you had corruption in your caches. That can cause all kinds of strange problems.
It's important to note, though, that you should not run such utilities periodically. Caches exist for a reason, and should not be deleted when there is no reason to believe that there are any problems. See The myth of the dirty Mac.
If you find that the problem continues to come back, and needs to be repeatedly cleaned, then you need to find out what is repeatedly corrupting your caches.

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Aperture simply unusable on new iMac with Lion

I bought a new iMac having been a happy user for many years (iMac 21.5" i3 3.06GHz with 4G RAM), and thought I'd upgrade to Aperture as I want to get a little more creative with my photos.
I was astounded when I imported my iPhoto library of about 60GB that it was still "processing"after 24 hours, but I let it be and it seemed ok
I've just done my first import of about 300 photos from a holiday (they're on an 16GB card so it can't be that big...) and all seemed fine until I quit Aperture and reopened it - now it's back to "processing" and running at snail's pace. It's been at it for about an hour so far.
This renders this totally useless software - but if I click on "report a problem" on the email receipt, I'm simply taken to the support pages - and if I try to actually contact Apple they tell me my hardware is out of its free support period so there's nothing I can do!
This is absolutely outrageous - I paid £55 for software that simply doesn't work on an almost new machine - and yet apparently it's tough because my machine is more than 3 months old! Can this be right?
And am I missing something, or is Aperture supposed to take several hours to open up? It's unuseable as it is.
Secondly, where are my photos that I've uploaded into Aperture? I've deleted them off the card, so I want to at least import them into iPhoto so I can give up using this heap of junk and ask for my money back.
Thanks

I see what you are saying andyfromembsay, but most software companies have you buy support after a certain period of time. I just had an issue with Parallels that showed up after thirty days since I installed the program, to get support now I would have to buy it even though I never submitted a support issue in the first thirty days.With Apple if you buy the extended warranty you get support for three years. I didn't buy the Parallels extra support, it was quite expensive, I went to their forums and found the answer I needed.
Anyways, there is another thread in these discussions about Aperture being slow, it seemed to clear up after an update to 10.7.1. Also someone mentioned using Disk Warrior to clean up a fragmented directories. That is the one piece of software I wouldn't be without. It has saved me so many times! I ran Disk Warrior before I even upgraded to Lion, fixed a bunch of fragmentation. The upgrade has been smooth. I have not had any glitches with Aperture. I also do not have Time Machine backing up constantly. I have it back up once every 12 hours using Time Machine scheduler, that has also been reported as a problem.
I do think you have an issue, it shouldn't be updating like that, mine hasn't been doing any updating that I can see. I still have the Trial, so maybe that is different, but I used software update to update it to the 3.1. I will probably buy it, but I don't usually spend more than a few bucks on software that I haven't tried out, I have wasted too much money on programs that are not really good and the developer abandons after a year! I always download a trial before getting software if I have a choice. The Aperture trial was not in the App store, I had to Google to find it, but glad I did, I really wanted to see if it was worth spending more for it than just upgrading to the latest iPhoto (now that is a program that annoys me!) I think it is.

External DVI monitor not working with new iMac 27"

I recently purchases a 27" iMac and i'm trying to get it working with a 3rd party DVI external monitor. I got the Apple mini display port (thunderbolt) to DVI adapter and connected everything via a new DVI-D cable. The iMac detects there is a monitor and even shows the display as it should.. however, the monitor has a large amount of static/snow/noise (red coloured), so much so that the monitor is unusable. There is also a considerable amount of flickering.
The monitor works fine when connected to a Mac Mini with the Mini DVI - DVI adapter, (old set up) so I know the monitor's connection is not faulty.
Also, the monitor connects fine to the iMac when using a mini display - VGA adapter. The problem really seems to be with the combonation of DVI cable and adapter.
Has anyone had any experiences with DVI monitors connected to new iMacs via the thunderbolt port?
(System: iMac 27" 2011, 3.4GHz i7, 16GB RAM, Graphics AMD Radeon HD 6970M 2GB. All system updates installed, running OSX 10.7.2)

I think that your assessment is right, the ATI must be on for DVI to work (so far I've only tested with an older T61p and the Quadro graphics are always running). Can't you set the machine so that when docked the ATI is used, but on battery the internal video is used? That would be what I would try.
T61p, T400
formerly x23, x40

New (iMac) Apple keyboard - don't hurry to replace it

I've been a fan of "clicky" keyboards since my first computer, an IBM PS/2 from a long time ago in a galaxy far away. When Matias sold the first "Tactile Pro" keyboard ( http://matias.ca/tactilepro/index.php ), I quickly purchased one for my old iMac; I still use it to this day and love it. So Matias rolled out Version 2.0 ( http://matias.ca/tactilepro2/index.php ) - in colors matching the new iMac, no less - I ordered one the same day I ordered my new iMac.
After using the included new Apple keyboard for a week, I finally received my new Tactile Pro. And I must say, I'm disappointed.
The not-so-obvious problem is the advertised USB 2.0 "hub" which isn't really a hub at all. Matias cheated: the keyboard has two USB cables, the second of which just relocates an existing port from the iMac to the keyboard. Worse, this one (one?!?) port is on the right-side of the keyboard and facing right, where it is typically blocked by mouse placement and thus unusable. What a waste of scarce USB ports.
The above would be less of a problem if the second cable were removable, which it is not, leaving its connector dangling uncleanly off the back of the computer. And that cable is one of two ways in which version 2.0 of this keyboard falls short of version 1.0. The cable is too stiff, too short, and too inconveniently placed. Out of the left side only? Not redirectable like on 1.0 or most any other keyboard? And coming out of the keyboard sideways, instead of forwards? Ugh.
But the greatest shortfall of the new Tactile Pro versus its predecessor is the quality of its keys. Matias has clearly cut some corners on the key-switches: they are much softer and thus provide less tactile feedback. Even worse, the keycaps are rather loosely attached to the switches.
I'm not asking for a refund, as this keyboard is marginally better in its tactile feedback and styling than Apple's new aluminum keyboard. However, the Apple keyboard costs $100 less, uses a more convenient cable (cable_, singular, not cables, plural), and provides 2 USB 2.0 ports, one out each side. I was also planning to replace the Tactile Pro 1.0 on my old iMac with the 2.0 - not any more.
(Alternatively, try to find the original Tactile Pro on close-out or places like eBay.)
That's my opinion & experience - YMMV.

Probably not - but that certainly does not involve iPhoto for the Mac - you need to look at Crashplan support for you options
And iCloud is not a place to store photos so that is certainly not a possibility
If you restore your masters folder out of the iPhoto library you will have all of your original photos to do with what you please
LN

Migrating old macbook to new iMac

How do I migrate only applications to a new iMac? I don't want years of old system files filling up my new machine.

Migration, using the steps in Pondini's Setup New Mac guide allow only selecting applications. However, if you fail to migrate your user account, you'll be starting from scratch, resetting all your network and user preferences. BTW, using the Setup Assistant doesn't copy ANY old system files to the new machine. As for unused apps, delete them from the old machine, using either their uninstaller apps or simply dragging them to the trash and then emptying it. IMO, you're overthinking the process.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2

Problems with my new imac 27"

Hi! i got last day, the new imac and i have some little problems
1) I have a an usb 3.0 HD connected to a 3.0 hub. the hd isnt recognized from imac. i also tried to switch ports and disconnect other peripherals but the result its always the same. i resolved using an usb 2.0 cable but its not a deal considering first itme in my life i have a usb 3.0 pc and i cant use it. the same configuration worked without any problems on my old macbook, but in that case, it was usb 2.0. which can be the problem? too much bandwith? i also use a thunderbolt ssd as my primary drive. but i dont think thunderbolt and usb share same bandwith
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3) i connected imac via lan but in that way my wifi (not airprint) printer isnt recognized, so i switched again to wi-fi. is there a way to use lan without problems?
thanks

1) not enough information to know what the problem is. Could be cable, could be hard drive enclosure, could be computer. check this article - going thru these troubleshooting steps may solve the problem if it is the computer.
2) I don't know
3) how is the printer connected to your network? Is there an unbroken line of Ethernet connections between the computer and the printer? If another computer is connected to that cable can it see the printer?

New iMac keeps freezing / crashing

My new iMac, which was absolutely fine for several months after I bought it last Autumn, is getting to the point of being almost unusable.
It freezes / crashes (annoying spinning beachball) doing the most simple of tasks (e.g saving files, in Entourage trying to view emails, in Firefox whilst browsing etc) and it won't even force quit. Most of the time I have to switch the machine off at the back and reboot.
I have downloaded all updates including the most recent April firmware update which I had hoped would improve stability. It was an big improvement for about a day or two before it went back to the same problems.
The model in question is a new style 2.8 GHz Intel Core 2 Duo iMac with 2 GB memory and 500GB Hard drive, running OS Leopard 10.5.2.
I have a Belkin powered USB hub attached which runs an M-Audio Oxygen 8 Midi keyboard and an M-Audio Trigger Finger. I have a Novation Nio 2/4 Audio interface connected to the iMac directly via USB. I also have a Novation Nova connected to the audio interface and a DJ Mixer as well.
Can anyone help?
cheers
tammo

The symptoms you describe are consistent with a failing hard drive. If you bought it a few months ago it's still under warranty, so you should contact AppleCare or take it to your nearest Apple Store for repair.

Looking to downgrade my new iMac to mountain lion HELP

Can't seem to find the right help. I run Mountain Lion on my laptop and I love it. I recently bought a new iMac and was very excited at my new work station at home only to discover Mavericks is unusable.
I'd like to go back to Mountain Lion. Yes, the iMac came with Mavericks loaded, but this OS is fail. I need to be able to work, and work fast with out having to be my own IT support as well. I need my tools too, track pad, safari, etc.
How can I downgrade? Is it going to cost me? Heck, is it possible? Support has been unhelpful. If I can't downgrade I am going to take this shiny paper weight and exchange it for a PC and save money. Why pay a premium when the one feature that demanded the premium is unusable? I am NOT a happy apple customer. After 25 years I am about to walk away for good.

You may not be able to "downgrade" the OS on a machine that shipped with Mavericks installed.
The normal method would be to erase the drive and then install 10.8.5. You'll need to buy a redemption code at the Apple Store to use at the App Store.

Problem moving Mail from old to new iMac

I followed instructions about moving Mail--with all mail folders and old emails intact--from my old PowerPC iMac to my new Intel 3.20 MHz iMac. I copied the folder "Mail" inside my user library and the "plist" file from Preferences onto my thumb drive from the old computer, then uploaded these files onto the new one. I was able to easily replace the "plist" file with the onscreen prompt (Do you want to replace?), but the Mail folder went into the Library folder as a duplicate only. So, I tried to delete the original and unused Mail folder, but everytime I sent to the trash and empty the trash, it magically reappears, so that my old emails don't show up when I open the Mail program. I know the files are there--but how do I make my new iMac recognize them and how do I delete the empty Mail folder that was on the new computer originally to avoid confusion? Thanks for any advice you can give.

You may need to rename the copy to be simply Mail. This is best done having first removed any Mail folder on the new Mac, but this should work as well.
Ernie

I have just bought a brand new iMac 27" with Snow Leopard but the MS office 2011 is running too slowly to even use...help!

I have litterally just bought my iMac with 2.7GHz Intel Core i5 and 8GB 1333 MHz DDR3 so why is Word barely functioning?! I have more than enough free memory but Word is operating so slowly it takes a full minute for the cursor to stop spinning after selecting a section of the page to start typing in....it is utterly unusable in this state and I am very angry that this should even be an issue with a brand new iMac!
I would really appreciate any help or advice you have to offer.

Will not use up a license.
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQ on removing software.

Hi I have just purchased a new iMac and I am trying to move my iTunes files into iTunes on the iMac. I have got as far as pasting the music folder from my pc onto the desktop of my iMac. How do I now put this folder into my iTunes?

I have just purchased a new iMac and this is all new to me as it is so different from my PC. I am trying to transfer my iTunes from my PC onto the iMac, I have got as far as pasting the itunes music folder onto the desktop but I cant seem to transfer that into iTunes on my iMac. Can anyone help me out with this?

See iTunes: How to move your music to a new computer
BTW this list os for discussing the list itself. You'll get better response to questiosn you post if you post them to the correct list. I'll ask to have this moved to the iTunes list.
regards

I am trying to move my wife's iPhoto '08 library to my new iMac for iPhoto '11.

I am trying to move my wife's iPhoto (2007) library on a Macbook to my new iMac for iPhoto '11. First, when I opened iPhoto on the iMac it asked me to create a library, which I did. Then I imported her photos via a wireless network to my "new" library. However, when it finally finished importing, it had imported 3 copies of each photo from her library. I deleted the "new" library and started over.
Second, I opened iPhoto on the iMac and chose to use "other library." I chose my wife's shared iPhoto library and it began transferring the photos to the new iMac (or so I thought). This worked beautifully as it only brought over single photos and not 3 copies like discussed above. After editing the new library and adding some photos from an old PC, I shut down iPhoto. A few hours later I tried to open iPhoto on the iMac and it gave me the opening screen again with choices to create a new library or use a different library. As it turns out, my wife's Macbook and been disconneted from our wireless network. I was able to figure out that that unless my wife's Macbook is connected to the network then I cannot access the iPhoto library on my iMac. I was under the impression that I had copied her library to my computer and that the photo files were now on the hard drive of the iMac. So when her computer is offline I can no longer access the imported library. I want her library to stay on the iMac as we plan to sell her Macbook. As you now know, we cannot access her iPhoto library on the Macbook since she is running an older version of iPhoto.
So, what I would like to do is to completely transfer the photos from her Macbook to my new iMac and be able to access them on the iMac regardless of whether she is on the network or not because we plan to sell her Macbook to a friend. Thank you for any help you can provide.

To move an iPhoto Library to a new machine:
Link the two Macs together: there are several ways to do this: Wireless Network,Firewire Target Disk Mode, Ethernet, or even just copy the Library to an external HD and then on to the new machine...
But however you do choose to link the two machines...
Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine.
Then hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Choose Library'
and select the Library that you moved. That's it.
This moves photos, events, albums, books, keywords, slideshows and everything else.
Your first option didn't work because you imported one Library to another. Every version and thumbnail is imported like a distinct photo, you lose all your Albums, Keywords etc., the link between Original and Previews is destroyed, the non-destructive editing feature is ruined and so on. In summary: it's mess.
Your second option didn't work because you simply referenced her library on the old machine.
Regards
TD

How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat.

How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated.

How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated.

1st Generation iPod (5GB) not working with new iMac

Hi,
i have the Problem, that my 1st generation iPod is not detected by my new imac (20'' 2,4 Ghz). When i plug in the firewire cable, nothing happens. DiscUtility sees no disc at all.
But when i plug in the iPod "behind" another Firewire disc (acting as a fw-hub), the iPod ist detected within a second, and everything works fine.
I just wanted to know if someone else is having this Problem, or if someone else has a working iPod 1.Gen on the new iMac.
Thanks
Joerg

Hi JvdL,
I am one with a 1st gen iPod (Windows, 10GB).
But I have no problems with it and I also don't have a last gen. iMac.
However, in the iPod Forum http://discussions.apple.com/category.jspa?categoryID=151 and in the iTunes Forum http://discussions.apple.com/category.jspa?categoryID=149&start=0#threads there are quite some threads with similar problems.
Sorry
Stefan

Re-imaged brand new iMac and no longer boots

Hiya,
I did this in the past and naively did it again! We use a fairly up to date image that we restore machines with, however on this occasion a new iMac came in and I re-imaged it. Sad to say, the machine boots up with a slightly turned no entry sign. I seen this in the past and think it has something to do with the image not recognising the new chipset...
However, I tride the Recovery technique to download and install a fresh copy onto the mac-hd. It seems to work with no error issues and gets as far as rebooting but then the no entry sign appears again!
Does anyone have any ideas as I doubt we will get a new iMac in any time soon to take an image of it?
Thanks

New machines usually come with a computer-specific build, rendering installing images made with earlier versions unworkable. However, since wiping and restoring via the recovery mode failed, contact Apple's Express Lane and let them sort things out.
P.S. Zap the PRAM and Reset the SMC, then try recovery again.

Unusable new iMac

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