Unusual cartridge problem on Hp officejet 4500
Recently I replaced my black catridge because it was leaking, put the new one in, tried to print stuff, but hte image was blurry, so i tried to align the catridge, but when i press align catridge, the priter would said that the tri color catridge is having problem and refuse to do anything else. From there I cannot print anything for at least a month because whenever I turn it on it would say the tri color catridge was having problem. But a month had passed, and the printer "had forgotten" about the catridge problem. Except when I print stuff it would be blurry, but it work, even with color. When I tried to align the catridge the error message came back, and the whole cycle starts over. What is wrong with my catridge? How can I fix this.
Sorry for my bad English
The troubleshooting steps in this document may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hi freinds,
i just upgraded to mountain lion and my officejet 4500 stopped working.
i deleted it and tried to reinstall, then during the instalation procedure i get this error " Can't install the software for the HP Officejet 4500 G510n-z because it is not currently available from the Software Update server" .
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MotiGreetings Motim,
As the above user said, the best thing to do would be to restart.
Once you've done this, we'll go from there. -
Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One
I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V -
Pc to fax problem with hp officejet 4500
when using the pc to fax function in hp officejet 4500, the person receiving the fax is not clear. the text is broken with horizontal lines
Welcome to the forums maurivik
I saw your post about how when you send a fax, the received fax is showing lines through it. I would suggest trying the troubleshooting guide below for this issue to hopefully have it corrected.
Received Faxes Are Blank or Have Vertical Lines
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Enjoy your day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Problems with HP Officejet 4500 scanner
My scanner is not working. it gives me the following message on the little screen: no scanning options please read instruction manual.
Please help me with this as I need my scanner right now.
Thank you in advance,
LoubnabenkHi @loubnabenk,
I see that you are having issues scanning from the printer. I will try my best to help you out.
Here is some information on How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG).
In Step two, it shows you how to Activate the scan connection to the computer.
I have provided a document with some steps for communication issues.
An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio...
Are you trying to scan a document, photo or scanning to email?
Can you scan from the HP Software on the computer?
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP -
Wireless connection for officejet 4500
I just replaced my router and now I'm having problems reconnecting my officejet 4500.
Well on this printer you go into the front panel setup which you would hit the setup rench symbol to the right of the machine than find network and then under network setting you will see wireless setup wizard when you select that option then to put in the passphase you do it like texting you keep pushing the number until it turn into a letter or number for you so it like texting when you put in the passphase. Now the passphase was setup when you got the new router so if you don't remember it contact the router company or it may be on the router and you put in the front panel like texting. I attached a document on how to reconnect to the network. Maybe this step by step process will help you out on resolvinfg the issue your having.
Thank you for being a Valued Hp Customer
Step one: Prepare for installation
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
Administrator privileges or password (Vista)
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Exit all applications running on your computer.
Disconnect any USB or Ethernet cable that is connected to the product.
If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
Go to the Printers folder:
Windows XP: Click Start , and then click Printers and Faxes .
Right-click the icon for HP product, and click Delete to remove it.
Step two: Connect to the wireless network
The following video demonstrates how to set up a wireless connection between your product and a wireless network. The product shown in the video is the HP Officejet J4680. The outside of the product might look different, but the steps are similar for your product.
Setting up a wireless connection using the contol panel
Follow these steps to connect the product to your wireless WLAN 802.11 network.
Press the Setup button ( ) on the product control panel.
Press the Arrow buttons ( ) to highlight Wireless Menu , and then press OK .
Press the Arrow buttons ( ) to highlight Setup Wizard , and then press OK .
The Wireless Setup Wizard searches for networks, and then displays them in a list.
Press the Arrow buttons ( ) to highlight the network name (SSID) that you gathered in the previous step, and then press OK .
If prompted, enter the WPA or WEP key:
Use the alphanumeric keypad on the product control panel to enter the passphrase.
When you finish entering the passphrase, press OK .
Make sure the product successfully connects to the network before continuing to the next step.
Step three: Decide whether to install with the product CD or download the software
Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
Step four: Install the product software
To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation will fail.
Method one: Install the software with the product CD
Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
If the installer does not start automatically, follow these steps to start it:
Windows XP: Click Start , click My Computer , and then double-click the CD drive.
Follow the on-screen instructions to start the installation.
NOTE: If you previously installed the software and are changing the connection type from USB to wireless, click Add a device when the Uninstall the software or Add a device window opens.
If prompted to choose the type of installation, review the following information
The Recommended type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network type, not the USB type.
Follow the on-screen instructions to finish installing the software.
Method two: Download and install the software from the HP Web site
Follow these steps to download the software, and then install it.
Step one: Download the software
Many products have more than one driver option on the downloads page. Choices might include a Basic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
Follow these steps to download the product software and save it to your computer.
Open a new window to browse to the Select Software and Drivers page:
Right-click this link, Select Software and Drivers , and then click Open in New Window .
If prompted, type your product number. You might also need to click it in a list of similar products.
Click your operating system.
The Select Software and Drivers page opens.
Click the driver that you want to download. If you need help deciding, see the information in the previous table.
Click Download only . This option allows you to install the software at any time after the download completes.
Click Save , and then browse to the location on your computer where you want to save the file.
Click Save . The software downloads to your computer.
Tip: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
Follow these steps to install the downloaded software.
When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
Follow the on-screen instructions to start the installation.
NOTE: If you previously installed the software and are changing the connection type from USB to wireless, click Add a device when the Uninstall the software or Add a device window opens.
If you downloaded a Full Feature driver, the installer might prompt you to select the type of installation you want. (Skip this step if you downloaded a basic driver.)
The following information might help you decide which installation type to use.
The Recommended type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network type, not the USB type.
Follow the on-screen instructions to finish installing the software.
Additional Information
You can print a page of product information from the control panel of your All-in-One. The page includes information about the product IP address, MAC address, and network status. Follow these steps to print the information:
Press the Setup button ( ) on the product control panel.
Press the Arrow buttons ( ) to select Print Report , and then press OK .
Press the Arrow buttons ( ) to select Network Config , and then press OK . The Network Configuration Page pr -
HP Officejet 4500 keeps saying tricolor problem with cartridge
problem with my HP officejet 4500 heeps saying refer to device documentation to troubleshoot print color cartrige tricolor. pleas help.
@longfingers,
Welcome to the Community!
I saw your message about the error message you are receiving that states there is an issue with the tri-color cartridge. I want to suggest that you try the document below to hopefully get through the error. If you try all of the steps and the error continues, then your best bet would be contacting us directly to see about a replacement or trade in printer.
HP Officejet 4500 (G510) Series and 4500 (K710) Series All-in-One Printers - 'Incorrect Print Cartri...
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you wish to say thanks for the reply, click the thumbs up icon below
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
Officejet 4500 Wireless repeatedly asks me to realign cartridges in Win7
My Officejet 4500 Wireless All-in-One functions quite well, so far, except for one detail:
If I turn the printer on AFTER starting up Windows 7, the printer always asks me to align the cartridges, and most of the time, whenever I try, I get an alignment failure message.
If I turn the printer on BEFORE I activate Win7, or restart Win7 while the printer is still on,, I get the check mark telling me that the printer is ready. The only thing that migyht screw that up is if I turn the printer off while I'm still in Win7, then turn it back on. Then it asks me to realign the cartridges again.
I get the same problem in Windows XP, but not as frequently. Usually, when I turn the printer on AFTER starting up WinXP, I get the 'Align cartridges' message at first, but once in a while it corrects itself and it changes to a check mark and the printer is ready.
Is there a fix for the problem with the alignment test in Win7 (or XP, for that matter), or should I reinstall the software for my printer?HI,
As you are in the US I suggest you call your local support first.
800-HP invent
or
800-474-6836
As the product is new it still should be in warrenty, and if they not able to solve to your liking (which will be unlikely) you can always go back to the store.
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HP Officejet 4500 Ethernet / Wifi Driver Problem (blank fields) with Office 2013
Hi,
I have an Officejet 4500 (Ethernet) and I have exactly the same problem as lots and lots of HP Printer owners!
Everytime I try to print on Office 2013 + Win 8 64-bit, the Printer window comes with strange "Asiatic" symbols, and not the original language (Portuguese or English, I tried both). (Note: my father has exactly the same printer I have and he already had some problems also on Win 7 + Office 2010, then I deleted all HP drivers, installed again and it solved the problem)
I already tried the menus you people talk about but in my model I do not have such options. I already installed everything again and again...and always the same problem! With another printer from another company I have no problems with the drivers on Office, so it must be from HP Drivers that do not get along with Office 2013!!! Please update them as soon as possible...Hello DaveZiffer,
Welcome to the HP Forums.
I see that you are having an issue since the installation of the Office program.
Here is a link that will take you to the 4 updates that are available for your printer.
After doing the updates, if you are still having issues, please feel free to write me back and I will be happy to research this issue further.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP -
HP OfficeJet 4500 and MAC OSX 10.6.8 installation problem
I've recently bought a HP OfficeJet 4500 and I'm having problems with the Macintosh installation.
I'm on Intel Mac OS X 10.6.8 and I connected the printer to my iMac by using the USB cable.
The CD included with the printer is not readable, so I had to download the driver (OJ4500vG510a-f_Mac.dmg) from the HP website.
When I run the installer, the application is not able to recognize the device so no model is displayed in the list; then, I choose to continue the installation without specifying the model but when I have to do the configuration the installer is not able to find the correct device and so the setup procedure fails.
What I want is to use the printer wireless, so I think I should perform the configuration procedure and to specify that I want to use the Wi-Fi connection but I never reach this step because installer fails before.
I have to say that I successfully installed this printer on Windows XP and Windows 7 by downloading the drivers from the HP website and installing them without problems, but I'm not able to do the same thing with my Mac.
Can you help me, please?
What I have to do to get my printer work with my mac?Hi,
I got the impression you are using the wrong software for your printer.
In order to get aligned, there are 3 sub models of the 4500 series:
HP Officejet 4500 Desktop (G510a) - Provide USB connectivity only. - The driver posted above intended for this model.
HP Officejet 4500 (G510g) - provide USB and Wired ethernet network connection
HP Officejet 4500 Wireless (G510n) - Provide USB and Wireless network connection,
As you mentioned the printer connected to the network, therefore I doubt if the correct driver has been used.
Above you may find a direct download link for both of the models
Simply click the model which identical to the one listed on the front of the printer,
Regards,
Shlomi
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Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message
Have/will soon "had" instant ink cartridge service. Printer did not recognize that the black ink was out so I didnt get a black ink cartridge. Couldnt wait for the mail service, so purchased all new HP cartridges and installed.
"Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it. The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
Did all above SEVERAL times. Called HP back..."40 minutes wait time" .. wth...
Anything else? Does HP have to reset my machine to "recognize" regular cartridges???
Thoughts, suggestions? (Besides don't buy HP again....I will not....I should know better by now!)
Thanks all.
Slow burning in California.....Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
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HP Officejet 4500 = Printing problem
Hello,
I have an HP Officejet 4500. When I run a printing test, it prints out fine so it does not appear to be an ink problem or connection issue. But when I try to print out a document from my computer, the paper feeds through but does not print.
Any ideas?Hi Perplexed99,
Welcome to the HP Support Forums. I gather that when sending a print job to your Officejet 4500 printer that the printer only prints blank pages.
I’ve included the Troubleshooting Print Quality document. I know you said the test page seemed to print fine but please follow the steps in this document. If that doesn’t assist you, please also Try the HP Print and Scan Doctor for Windows. You can find the download for the Print And Scan Doctor at hp.com/go/tools.
Regards,
Happytohelp01
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I work on behalf of HP -
OfficeJet 4500 and Problem with Launching Windows Explorer (XP OS)
I installed HP OfficeJet 4500 wireless printer with XP operating system on my desktop PC in Wireless mode. Printing works fine from desktop and wireless laptops. However, when I try to access Windows Explorer on my desktop PC, using the desktop shortcut or executable file name in the "Run" menu, the screen flashes, goes blank (blue screen) then refreshes the desktop but will not launch Windows Explorer. This also occurs when I go to My Computer or Network Places and select "My Documents" or click on the root of the C: drive. The only way I can access my files is to use the actual program they were created in (i.e., Word, Excel, Adobe, etc.) I used System Restore and restored my computer to a date prior to installing the printer and this solved the problem. When I reinstalled the HP OfficeJet printer, the problem recurred, so it is definitely associated with installing the printer. Anyone have a fix for this? Thanks for your help.
Hi,
I haven't seen that issue specifically. I would download and run the HP Printer Diagnostic Utility. There might be some file conflicts during the installation that are not resolved that this utility might fix. I have a C309a AiO that had some other issue that the Diagnostic utility fixed.
Print Diagnostic Utility
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I am employed by HP -
Since most recent OS update, my iMac intel won't open my HP Officejet 4500 scanner. I have un-installed and re-installed the 10.8.3 update and the dame with HP drivers. I get the essage (HP scanner won't open because of a problem". The printer works, but not the scanner. Suggestions???
It's possible that you need new drivers from HP, in order to be compatible with OS X 10.8.3. Looking at HP website, they haven't released new drivers since last November. You might need to wait for new drivers or contact HP to push for an update.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=3919448#N218 -
Officejet 4500 G510g-m | Windows 7 Driver Installation Problems
Hello!
I've just purchased a new Acer Aspire One 722 laptop running on Windows 7 64-bit for work and I'm having some problems getting it to play nice with the all-in-one at work. The model is an Officejet 4500 G510g-m and though I still have the CD, it seems to be of little help. Whenever I run any of the HP diagnostic tools, they attempt to download the full software suite (I assume, since it's the same 373MB package) and extract it, only to go back to step one of discovering the device and starting the download all over again.
I have tried running the Solution Center installer directly from the disk, at which point I get the 2732 error. I've uninstalled and reinstalled Flash to attempt to circumvent that error to no success. I have downloaded both the basic and the full driver suite from the HP site and attempted installation multiple times, using the scrubber in between to ensure a clean slate. I've copied the files from the CD to my computer and tried to install more directly, with exactly the same results, yet the printer continues to show up as problematic under the "Printers and Devices" window, troubleshooting which just returns me to the endless cycle of downloading a driver that seems to not want to install.
At this point, I haven't the faintest clue what's causing the problem, so I'd greatly appreciate any insights!
Thanks for your time in advance.Hey Kyramor,
If you visit this link you can find the print and scan driver without the full feature software:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=3919449&
This installation via this method.
Hope this helps!
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