Updated to unlimited. BT infinity

Hi can anyone help me out here, I have just upgraded from bt infinity to unlimited bt infinity, do I need a new hub? But sent me a blue bag to send something back to them but I have nothing new?? Phoned bt but the person I spoke to wasn't very helpful to say the least.

Typical BT total incompetence, no new hub is required.

Similar Messages

Upgrade to Unlimited BT Infinity 1: post-order iss...

A little earlier I accepted an emailed BT offer to upgrade from the Infinity package I have with a monthly limit, to Unlimited BT Infinity 1. Went through the online process, upgrade was confirmed online and now I have two issues.
(1)
The emailed offer clearly stated in one of the terms notes at the bottom (relevant extracts only):
... by invitation only to existing BT Infinity 1 customers signing up to the Unlimited Infinity 1 and Unlimited Weekend Calls package for 12 months. ... At the end of the minimum period of 12 months. ... You must stay on the Unlimited Infinity 1 and Unlimited Weekend Calls package for 12 months and you may not downgrade. ...
HOWEVER, the emailed order confirmation now received has this:
Your contract is for: 18 months. starting on 04 Mar 2013.
Questions:
(a) Why has the contract term I thought I was agreeing to increased from 12 months to 18 months, and who/where do I contact about it?
(b) Why does the new contract term start from 4 March and not now?
(2)
During the ordering process I had to set up a BT ID.
I'm not really sure why, as I already had one -- probably not called a BT ID at the time it was organised as I've had it for donkeys years, but it allows me to log in at BT's pages and see my billing, online usage and so on. Nevertheless and despite this, I "played ball" as there didn't seem to be an option for saying I already had one, or ignoring the step, so created this second ID with a new password, security question etc. Whether it will now replace the older one, or whether I'll now have two, I've no idea. But it said I would receive an email to activate it...
... which I did. Clicked the LINK from there and now in the middle of the activation process online, but really don't know what's going on as I'm being asked to choose a password and security question all over again. I've entered the same ones as I did during the ordering process, but don't know yet if this will be accepted or not, as I've hit a snag a bit further down -- this is what I need help with.
In the section for "Alternative ways of contacting you" there are two fields for a mobile phone number and an alternative email address (from my BT one), plus a radio button for "I don't have alternative contact details".
I don't have a mobile phone but do have an alternate email which I don't mind them having, and NEITHER of these fields was marked with a star meaning it was a required field (as most of the others were), so I filled in the email field and left the mobile one blank. But having completed the rest of the form I clicked to Continue and it won't let me! A red exclamation triangle's now come up against the mobile number box saying "Required field", presumably because I've left it blank. I tried putting in a dash, then n/a , but it won't have it ("Please enter a valid mobile number").
Aaaarrrghh! What do I do? All I can think of is to use the radio button to say I don't have any alternate contact details, but that's illogical when I do (the email addie): it could be helpful for them to have it if ever I can't access my BT mail for some reason.
So any ideas on that one too? Or again, who could I contact to get the ID activated, who could get round this mobile number requirement?
Many thanks.

Thank you, will try the Chat option tomorrow (or rather, considering the time now, later today).
On looking again at the order confirmation it's odd, because that date of 4 March for the contract is there, as copied iin my original post, but I've only just realised it's 2013, not 2014! (and actually early March last year is about when I first changed to Infinity from an ordinary broadband package).
So there is still a contract date/length question, but it's now different! Is it 18 months from last March, or 12 months from now??? Very confusing.
Lower down last night's email are two further dates, although the word "contract" isn't included:
Your new calling plan starts on: 09 Jan 2014
Your broadband starts on: 09 Jan 2014
I'll also try with all the zeros for the mobile number as you suggest (was scratching my head about how I could check it, then the penny dropped... just ring it. Duh!!)
Thanks again.

BEEN TRYING TO SWITCH FROM SKY UNLIMITED TO INFINI...

The grass is not always greener on the other side! Althought it certainly looked that way when I decided to switch provider to take advantage of the BT Sport package.
I ordered the full monty Infinity, Phone, Broadband and TV package and did so via a cashback website. Strangely the next day they created separate order for just a phone install and my cashback track "failed". (saving BT £120). Although I've waited so long now I launched an investigation using my own evidence to Quidco and it was granted again!
My Phone line was switched over pretty quickly (realised later that once your phone line has been switched to BT, to switch back to Sky and use their equipment at the exchange would cost a fee of £50! grrr). So I started to feel a little trapped. But tried to be positive.
Unfortunately nothing else happened. I called BT who initially denied there was any order for anything else. Luckily I keep screen shots/emails + original details of my order much to their embarassment. They apologised but insisted they should put order again immediately on phone. (which would have saved BT more cashback but I said no thanks I will do it online). I tried to cancel everything but here I was told I would have to pay £50 to switch phone line back. The cheek! Trapped.
I got a date 23rd of July for my switch over to Infinity, BT Vision Box arrived, engineer booked in on a 8am-1pm slot. Things were looking positive. Took day off and engineer was late but he did ring me to warn me in his defence. He seemed very competent and knowledgeable. After 5 hours though he said he had to leave and that he couldn't get it working although he thinks he cleared a fault on the line. I'm in IT and had a friend who used to be Openreach engineer. So we discussed in detail the situation.
Obviously I do not know for sure, but appears that my FTTC service was a no go because the local Cabinet had no spare ports only five broken ones (he tried about 3 of these). He said he was not sure when more would be provisioned. (I thought surely in advance they would reserve one or check this!). Imagine ordering a Tesco grocery delivery only for the driver to turn up saying unfortunately they didnt have anything for me.
But asI had been messed about for 6 weeks I thought BT will be straight back tomorrow to fix this. Engineer told me I would get a call next day. Heard nothing. I rang up 2 days later to be told the engineers were "deciding" what to do next. Never got a call back.
Unfortunately thats where I have been ever since. Only yesterday was I promised a new engineer on 14th of July after another two calls I made to India and 40 mins on phone talking to very nice but time consuming operators:
KULJEET FINGH (promised me a call back)
SWATI KUMARI - very helpful and believes she has fixed this.
I have had about 3 missed calls from scottish sounding customer service reps but they do not leave me a number to reach them. When I do call I get the India overflow or level 1 scripted service who don't know anything about the voicemails I received or my previous calls. Each calls takes ages to get through navigation then explain the situation.
So now I am thinking to myself, why oh why should I let them make me wait about another two weeks. I am struggling to find a reason to stick with BT.
Should I give up and give let Sky try and install Fibre?

Well I have an update. I decided to stay as I was so far down the road. They gave me an engineer appointment of 14 of August which was totally disgusting.
I rang up to complain and was promised a call back as they tried to expediate my request. Never happened.
Whilst on these calls I also questioned the validity of sending another engineer unless they first checked that my local cabinet hard an available fibre port. I was promised and promised that they would put the notes on the call and it would not be a wasted engineer visit.
Engineer came today. Wasted visit - no ports on the cabinet.
He was not even sure why he was sent there knowing there were no ports. Talk about the blind leading the blind.
The incompetency of this corporation is absolutely astounding even when their customers are telling them they are going to fail they lie to your face just to appease you on the phone and move you on.
So I ordered my switch from sky to BT on June 6th.. and so far all I have is a phone line.
On top of this I noticed that they have charged me a late payment fee by DD and full line rental for first month. BT were so slow at installing it all that my up front line rental apparently did not cover their initialy switch over. Despite telling me I would not be charged I have been charged.
Now as a web designer I am now tempted to create basic website and use my SEO skills to push it to top of google rankings sharing with everyone of my experience of BT.

Upgraded to Unlimited BT infinity 2 but still gett...

Hi all,
I hope someone can help as tech support is driving me round the bend. I placed two orders to upgrade to the new unlimited infinity 2 package, the second one finally confirmed to go through 3 days ago. However completing a test it says I am still getting throttled. I spoke to tech support today and as far as they are concenerned, because I am getting my download/upload speed there is nothing wrong. Where do I go from here?
Thanks for your help,
Craig

subby wrote:
Having the same problem, activation date was the 12th.. just tried to talk to BT via live chat and it was an epic fail.. very ovbiously indians who cant even spell. Not sure what to do next..
As your activation date was the 12th then the p2p throttling won't get lifted until either 18th or 19th.

Windows 7 Updates not working since Infinity insta...

Hi All,
I've had Infinity for a week and Windows updates have not worked since. My permissions are the same and i have Admistrator access.
The error code is 80070005
I have done a system restore which has removed Explorer 9 and am still having the same problem
Can anyone help me?
Thanks
Amanda

Same as the others my Win7 updates ok.
Hi,
The error code 80070005 usually means that you do not have enough permission to install updates.
First please confirm you have logged on an account with administrative privileges.
I suggest you to reset Windows update components and run Fix it.
Visit this link for information on how to reset windows update components:
http://support.microsoft.com/kb/971058
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

Can I update xbox fine with infinity on wireless?

Whenever there is an update on xbox I have to connect an ethernet cable or it won't update, I'm not allowed an ethernet cable and it becomes incredibly annoying having it along the stairs for 20 minutes. When I have infinity will I be able to update fine on wireless?

Yes that would be fine but you should be able to update your 360 no problems wireless as you are. You sure your 360 is connected to your wireless network and not just connected to your ethernet network?. have you looked at your 360 settings to see?. Give it ago.
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A Tale of Woe --- Infinity Installation

It's now over a month since I originally ordered infinity and telephone with BT, and I have neither - both have never worked at all. There have been multiple failings on the part of BT, from two engineer visits (who failed to properly document the fault) and the technical faults team (who did not listen to me, did not record information properly and did not properly assess the fault).
I've been very patient and polite throughout the whole endeavour; however I’m now being told that I have to wait another month to have my broadband and phone line installed. This is not acceptable, and is over 2 months since I originally ordered! If BT had listened to me, or functioned in any type of efficient manner, my situation would now be resolved. I can't even find the correct place to document a complaint, so public is always best.
Timeline.
14/12/2013. Ordered Unlimited BT Infinity 2 and phone line. THIS IS A COMPLETELY NEW INSTALLATION. We had just moved into a new property, and have NOT had a broadband or telephone connection before at a previous property.
24/12/2013. Engineer arrived to install broad & phone. He failed to get anything (either phone line or broadband) working. He said that there was an issue with PCP. The line had been set up on the incorrect "green box" - one that was over a mile away, instead of the box just down the road from us. He said, it looked as though the line had been transferred from the previous owners to us, instead of being set up new. He said that he would report this back to BT, as it required an Openreach engineer to sort it out. HE DID NOT DO THIS.
27/12/2013. I called BT, and went through an automated system. This tested the line and found a fault on the line, generating an automated response for the fault on both the phone line and the broadband.
27/12/2013. I called BT again, as I was sure that I should explain what had happened with the engineer (and explain the problem with the PCP) - I was confident that the automated system would not be enough to get this problem fixed in the most efficient way. I was told that a general fault had been found in BT's network, and that it would be fixed on the 06/01/2014. Instead of listening to me about the issue with the PCP (which had been explained to me by the engineer), the CSO bluntly refused to take the issue further, stating that it was a "general problem in BT's network" that would resolve my issue once dealt with. As above, this is NOT a BT network problem, it is a problem that is specifically to do with the property and how it's been routed. I was told that if it did not resolve the problem I would be entitled to "compensation" - which I am now due. I specifically asked the CSO to make a note of this on the file.
02/01/2014. The Broadband fault was closed with absolutely zero feedback to myself or anyone looking into it.
02/01/2014. I contacted BT via chat so see why the broadband fault had been closed when it was not working. I was told that the broadband would not work with the phone line error. No explanation as to why it had been closed was forthcoming. CSO was blunt and unhelpful.
06/01/2014. The Openreach engineer arrived. Lo and behold, he told me EXACTLY the same thing as the previous engineer - the whole set up from the beginning was incorrect. We have been set up on the wrong PCP, and the line needs to be set up again from the sales end. He did a 5 minute line test and then left. I had to wait 10 days, for a 5 minute chat to tell me something that I already knew, and that, had the CSO I spoke to on the 27th listened to me, would probably be fixed by now. THE ENGINEER DID NOT REPORT THIS.
07/01/2014. Once again it was up to me to contact BT to have the matter resolved. Spoke to tech help and requested that this matter be looked into urgently. I was told that the engineers marked the fault as fixed – contrary to what the engineer himself told me yesterday. Apparently this “fault” needs to be sent back AGAIN to the engineers to get reinvestigated, and I would be contacted in 24 hours. I said that I would like to hear back within one hour (as I just keep getting fobbed off), and the CSO “Ratna” agreed that I would be contacted at the time specified today by them or their supervisor. The call-back came (2 hours late), which was then apparently too late for the CSO to contact the relevant team and hear back from them today – so they will be calling me tomorrow. BT has now agreed that there is a “cabling issue”.
08/01/2014. Had a call from BT at 1pm today – unfortunately this was during my lunch break and I missed it. No message was left to inform of what it was regarding, or what the call-back number was.
08/01/2014. Spent half an hour in a queue waiting to speak to a chat agent only to be told (when I reached number 1 on the queue), that the session had been cancelled as there we “no agents available”
08/01/2014. Went through the chat queue again however Ratna had apparently gone home for the day, so I spoke to Sanjog instead. I was then told that the engineers need more time to check the fault and that I would get a call back tomorrow. Sanjog then proceeded to reject the “cleared” mark on the fault (again?), and tell me that the engineering team close at 5 so he would be unable to contact them now.
10/01/2014. Didn’t get a call back yesterday, so spoke to chat again today. I was told that the line was connected to the wrong distribution point (as I told the BT on the 27th December), and that the technical faults team would be unable to deal with it. I was then told that I would need to speak to customer options, and that they would need to place a new order for the line. The CSO on chat, then called me to transfer me to customer options. After about half an hour on hold, I spoke to the same CSO, and was told that customer options would actually be unable to deal with it, and that she would need to send an email to the engineers and that they would be contacting me directly today.
10/01/2014. Spoke to the sales team this afternoon who went through the process of setting up a new order. I was told that I would need to wait until the 27th January for the engineers to come out to install the new line. Half way through setting up the order I was put on hold and the line cut out after about 10 minutes.
10/01/2014. I expected an immediate call back to complete the order however this did not occur. Instead, it was left up to me to call back and spend an hour on the phone trying to find someone to complete the order. I eventually found the same operator who completed the order for me. I was then told that I would need to wait until 25th February 2014 for the new line to be installed. I said this was not good enough (and she agreed) as it was nearly a month since placing the original order, so she sent an “email” to her manager, who would call me back to arrange a much closer date for the installation.
14/01/2014. I never received a phone call from BT, so it was once again up to me to call and explain the same thing again, to try and have someone bring the installation date forward. I spoke to order management who (once again agreed) that the time I had been waiting was beyond ridiculous. So had to “email” an escalation claim to OpenReach in order to try to get that date pushed forward, which she did.
16/01/2014. I actually got a call back from BT! However, it was simply a rejection message “All engineering resource in your area has been allocated to work on repairs to the network as a result of the recent bad weather across the uk”. So they were unable to bring the date of the appointment forward. I find this hard to believe that BT cannot spare one engineer for < 1 hour to install a new line for me, given the huge amount of time it’s taken to get to this point.
Summary of Failings:
I was told what the issues were by two separate engineers. A new line had to be installed to the nearest PCP by placing a new order with sales. Neither properly documented this with the faults team or followed up on what needed doing. It was left up to me to try and explain.
The faults team categorically dismissed everything I said, and did their own thing. By following that processes, it took over 2 weeks for the original fault with the line to be discovered. If either the engineers had properly documented the faults, or the faults team had listened to me at the very beginning of the process, the new line would have been set up, and I would now have broadband.
On multiple occasions I did not receive call-backs that were promised and it was left up to me to contact BT. This was a failure on all fronts, technical support, engineers and sales were all supposed to call me at some point, including management, supervisors and CSO’s. This is a failure from bottom to top.
All correspondence between different teams appears to have been completed via email. I asked on multiple occasions to have the matter resolved there and then, and was always told that it would take 24 to 48 hours to complete. This is ridiculous that apparently the teams have no direct line of communication. It would have taken a 5 minute conversation with the correct person to sort out the entire mess.
What Now?
So, who do I contact to complain about this? I've had enough of the useless chat & telephone CSO's, and I'm not going to wait 14 days for a response from a letter. Does BT not have a complaints email address?

Why is so hard to complain to BT?
I just went round in circles with a chat representative who categorically refused to put me on to their manager. It states in BT's complaints procedure that:
"We aim to resolve your problem to your complete satisfaction as quickly as possible. If we can't resolve your problem immediately we will agree a course of action with you."
I've now been waiting 3 days to be contacted via the forums mods. I would hope that this has been processed as an "expedite" case, due to the fact that it's been over a month since the original order was made. This is neither quick, nor satisfactory.
I just want to speak to a manger who has the ability to do something. I'm absolutely fed up of being fobbed off by CSO's. Take a quick look at the chat transcript below if you fancy a lesson in how not to deal with a customer who would like to complain. . .
*Transcript Removed.
The "complaints specialist" CSO above did absolutely nothing to resolve my complaint and then closed the chat session!
This is seriously bad practice ^^ BT's complaints team are not even following their own complaints guidelines.
I really hope that this is an isolated case. If all cases are dealt with such disdain then BT will be suffering a Class Action Lawsuit against them in the near future. I've now wasted such a huge amount of time trying to get this issue sorted satisfactorily and not one single person in BT cares.

How can i upgrade my BT Infinity so i no longer ge...

Evening all,
I'm currently on (As its shown on my Bill) BT Infinity Option 2, which when i signed up for it in Oct 2012 was the 'unlimited' package and at the minute ive noticed i'm being Throttled from 4pm every day, now anyway i thought unlimited meant unlimited i.e. not being limited on what i download when and where.
Anyway.. i've found out through the powers that be, apparently a new service called BT Infinity 2 which is also unlimited, but on this service you don't get throttled. (Is this true so far??)
So i click on the upgrade my BT internet Tab, select the upgrade to BT Infinity 2 option, choose my account and it starts the search.
it comes back with, sorry the package you've selected isnt an option, please choose from the following options below Option 1 which is BT infinity 1 + Calls or option 2 which is Unlimited BT Infinity 2 + Calls....
Now first question, Why does it say the package isnt available then list the package below??
Anyway So i click on Unlimited BT infinity + Calls (Option 2) and it goes through as if i we're a new customer, and not just upgrading,?? Is this Normal,
All i want is Unlimited Infinity with no throttling!!!
Thanks in Advance
Gaz

Afternoon all,
Well that wen't well, i phoned 150, got put through to Sales, a Scottish man called Craig, I told him i was on Unlimited Infinity and i want to upgrade to Totally Unlimited.. He basically said to me im on Unlimited and that you don't get throttling with unlimited.... so he told me to ring 08001114567 Which when i tried to do this it comes up with a nice voice message saying theres a major technical fault please call back later.
Now, If BT are having big problems and they are fixing it, i don't mind waiting and ringing tomorrow, but how is it the 'sales' guy said to me they dont throttle when they do!!, basically lied to me on the phone....
Is there anyone at BT who knows how i can 'upgrade' to get this throttling removed??
Thanks in Advance
Gaz

BT Infinity modem problem with Kelly Communication...

Hi all,
I am using Unlimited BT Infinity 1 (just for one month). I just received a call from a mobile phone regarding my broadband modem. He said he is from Kelly and there is something wrong with my broadband equipment. He is going to send an engineer to my home to change something (like taking the modem back?).
I searched on the forum and found a post about "Infinity Modem Swap & Kelly Communications" but that's about 1 year ago. In this post (http://bt.custhelp.com/app/answers/detail/a_id/37051/) it said:
"We've been working with Kelly Communications to replace the Openreach modems for some BT Infinity customers. We've now finished this work."
anyone else gets the call? not sure if it is a genuine contacts because they didnt even veryfy any account detail (but he said he knows my address).
Cheers
Chris

It could be that they have used an old modem and are going to swap it.
You could try calling BT to see if the know anything about it.
If they do come to your house make sure you verify their details and check ID card and stay with them when they change the modem over. If at all in doubt don't let them in.
If they telephone again and ask to check your computer do not let them. They have no need to do that.

Bt infinity FTTC date changed 4 times what now?

Hi all my original date for my denton burn exchange cabinet 12 infinity was June 2013, then sept 2013 then December 2013 now says march 2014 I mean what is going on here is it ever going to be done?
Anyone had similar situation and if so how many changes before you actually got it?
Adsl checker says march 2014 and bt infinity website says btw December 2013 and March 2014.
I have sent an email to gea or whatever they are called so I will wait for there answer but in meantime your responses on how it went for you would be really handy to know before I get excited about March 2014 now

DoubleHate wrote:
Hi Jay,
My line is on the same exchange and cabinet, they installed the new roadside cabinet on Redewater Road a few weeks back. Openreach generally will install approx 8 roadside cabinets before making the available to ISPs give infinity to customers. I've counted 4 installed cabinets so far, and knowing how BT work (or in this case not work) you'll probably get it by the end of Jan.
The things that p*sses me off the most is that they moved the June 2013 deadline because Newcastle council won a government grant for BDUK, and BT decided to move the date because it wanted some of that money. (Greedy f*ckers).
Denton Burn is the last exchange in Newcastle to be updated to 21CN and infinity, BT are a disgrace. I'm waiting for the Three network to bring 4G in our areas (we'll have excellent reception) and the first thing I will do is cancel my phone line and broadband connection.
It's nearly 2014 and BT started rolling this out in Jan 2010.
If you just want faster Internet for downloading then the Three One plan will be great, but if you do a lot of online gaming then stick to infinity and pay through the nose to BT.
Rage over....
All the best.
Perhaps your rage is misdirected.
BDUK funding would be for your exchange to be upgraded rather than be missed out in the commercial roll-out. Openreach would not have moved the date "because it wanted some of that money" as the funding was for the exchange to be upgraded.
There are of course many other reasons why a deployment could be delayed none of which would be the fault of Openreach.

Infinity

We relocated to Cornwall in December and had unlimited BT Infinity connected, recently our download speed has been variable, normally between 30-37, occassionally 18 but today 0.6. I accept this could be a rogue reading. I have been using btspeedtester/beta. Are these the speeds you would normally expect. Is there a better speed tester?
The reason we are checking the speed is we both use a vpn to pick up work emails and files from a server. mine has been fine and i can get a connection at will. my wife however is having real difficulties, she can connect to the vpn and access outlook and the server, howevver it often locks up her whole computer, outlook stops etc. She has spoken to her IT and they are blaming the connection. I spoke to BT and they have checked the line speed and its OK and there is no line fault.
Anyone got any ideas??? We dont know whether to further discussions with BT or her IT. The whole time my laptop is fine.

the speed is even more variable today. totally p*ssed off and bt have had a talking too. BT India started to say no issue so they had to be shut up, I told them my download speeds were 0.6 to 37 meg. I soon got transferred to a Level2, engineer due now on Friday am. BT then phoned to say they were checking the line. they never called back so don't know the answer. All I know is I am paying for superfast broadband and its nearly as slow as dial up. I am using my broadband speed checker out of interest - nothing greater than 11meg. the bbc speed checker shows 5.9meg

SW updater seems to work when using EDGE but not w...

i used to check for updates via wifi and SW updater .i always got refreshing failed.but when i tried via EDGE it worked partially .it showed the update "ovi unlimited maps" and sucessfully downloaded it but failed to install it ..any ideas?

Try going to wlan settings and select start web browsing, then select menu and go to sw app and check for updates you should then be able to download and install apps.
Good Luck
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you can also help others by marking 'accept as solution'

Movies disappeared since update

All my downloaded movies have disappeared since 4.4.4 update and i get a message saying that the movies can't be found

Okay, so this worked!
I used APK Extractor:
https://play.google.com/store/apps/details?id=com.ext.ui&rdid=com.ext.ui&rdot=1&feature=md
to make an apk from the updated Video Unlimited App on my Z3 Phone. Here is a link to the APK that I saved in my Drive:
https://drive.google.com/folder/d/0B1jX90_2v9gyMjRSVVVBTlRhbUk/edit
I can see my content now! Hope this works for everybody!

Thinking of upgrading from ADSL to infinity - cele...

I'm thinking of upgrading from ADSL to Infinity to get fibre TV. At the moment I have:
* Unlimited ADSL 17Mb + Evening/Weekend Calls for approx £11.50/month
The website upgrade for existing customers is £33 for Entertainment Plus + Unlimited BT Infinity 1 + Weekend Calls.
However for new customers, it states a 'CELEBRATION DEAL ENDS 18TH JUNE', in which this is reduced to £22.50.
Is there any way that existing customers can get these deals, or are we just stuck with the expensive route?

there is no way you can get the deals available to new customers - many have tried without success.
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Introducing Totally Unlimited Broadband from BT

Hi all
From today we’re making a few changes to our broadband portfolio – find out more about our new packages here
The biggest change is that some of our Broadband and Infinity packages will now include totally unlimited usage. This means that we are relaxing our traffic management policy and removing P2P restrictions meaning users won’t be slowed down at peak. There will still be services with usage limits for customers who want a lower cost service because they are light Internet users.
The above will apply to those who order packages including totally unlimited BT Total Broadband or totally unlimited BT Infinity from 1st Feb, or existing customers who re-contract to a totally unlimited package. We’ll not be moving over existing unlimited BT Total Broadband or Infinity customers to the new totally unlimited packages but you can request it yourself. It takes 5 days to change over and you’d be re-contracting at the same time.
All existing customers will get access to BT Cloud storage, either 2Gb or 50Gb depending on your package, even if you’re an existing Digital Vault customer. We’ll be closing Digital Vault over the summer so we recommend you switch all your files over to BT Cloud as soon as you can. All BT customers can also get BT Smart Talk free of charge. Smart Talk is an app that allows you to make calls from your mobile at landline rates over WiFi saving money on your mobile bills.
Cheers
Nigel
BTCare Community Mod
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Hi kendo38,
Welcome to the Forum and thanks for posting. I can help with this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Updated to unlimited. BT infinity

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