Upgrade cucm,cuc,im&presence from 8.6 to 10.5

hi guys
i need assistance to understand the precise steps with the upgrade here.
i read a lot about the ova changes,nic changes and more,but i m not sure about many steps here .
is there anyone who upgrade successfully that can things sorted?
tk
shoham

If they are already on the VMs then it is much easier:
1. Get the refresh Cop file installed on all the servers (publisher first and then the remaining servers)
2. Once you have done the Refresh upgrade, then very carefully read the exact version number, as you can do a direct upgrade to version 10.5 from 8.6, however you must be able to match the exact release number which CSCO allows to do a direct upgrade to 10.5, else you may encounter "this upgrade is not allowed" and then you will have to upgrade to 9.x and then 10.0 and then 10.5,  Hence it will save a lot of time,
3. Once the upgrade has been completed, on the CCM Pub, enable the PLM for the license management.
Just so that you know, once it is 10.x, the licensing system becomes a lot more different than 8.x, hence I will recommend that you keep all the PAKs handy BEFORE you attempt the upgrade.
Once it has been upgraded, using the PLM you can generate a lic request and get the Lic directly to the servers or you can generate a lic Request file and get the Lic from TAC's help.
4. In 10.x the system wants every user phone to be assigned with an "Owner ID" , so I will highly recommend that you take care of that aspect (by BAT) during the upgrade or right after it, else it will back to haunt you.
All the best!

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