Upgraded a usage plan online and charged $$

Question

I upgraded my usage plan online from 450 to 900 minutes and clicked the button to do it now.  The bill was just sent and I was charged  for all the minutes used in my 450 plan as regular minutes!!!  The total minutes for the month are under 900 minutes so I am not over the plan I upgraded to. I am waiting the 24-48 hours for a customer service supervisor's supervisor to call me back, as the supervisor could not tell me what I was to have CLEARLY read online as I was making the change to know exactly what I was going to be charged!  I just went back tonight to see again what I could have missed and I don't get it!  If I would have called on the phone, there is never a problem.  Every time you wait on hold, they tell you to go to verizonwireless.com, so you do and this is what they do to you!
Here is what the supervisor kept saying:  I cannot give you the information on the disclosure...but the information is there of what will be on the next bill.  So they showed me the actual bill - No.  What did they show me?  What did the disclosure say?  I cannot give you the information on the disclosure.... but the information... now you know why I asked for the supervisor's supervisor!
I just want the upgrade to 900 minutes and not to be charged a different rate for the minutes in the 450 plan.  It is more money to Verizon.  Why push customers to the online site, charge them outrageous amounts and then cause these problems? I have owned a cell phone since 1983 when they were bricks with a cord and cost $3000!  I think I know how to read conditions, but according to customer service....NOT!
Any help will be appreciated!  Thanks.

Answer 1

I will try to explain it.
Your 3 options are to:
1) backdate it which means the plan change will start at the beginning of your CURRENT billing cycle. This means that ALL usage within this billing cycle will fall under the 900 minute plan.
2) current date which means that all of the usage within this billing cycle but before this date will fall under the 450(pro-rated) minute plan and all usage within this billing cycle from this point on will fall under the 900(pro-rated) minute plan. For example, lets say that you make the change at the half-way point of your billing cycle and select current date for the plan change to take effect. For the 1st half of your current billing cycle, you will have a minute allowance of 225 minutes (450 * 1/2) and for the 2nd half of your billing cycle, you will have a minute allowance of 450 minutes (900 * 1/2). Anything over these amounts during EITHER half of the month will result in an overage charge.
3) next billing cycle, which means the plan change will take effect at the beginning of your next billing cycle and be in effect for the entire month. Your current billing cycle will be entirely under the old plan allowance.
Once the bill is generated with the change, it is doubtful that Verizon will make any changes to what you have already been billed. If you are still within the same billing cycle in which you made the change, though, Verizon should still be able to backdate the change to the beginning of your current billing cycle. If you do not think you will go over the pro-rated allowances for the different parts of your billing cycle, it shouldn't matter, and you can leave things as they are.