Crystal Report Server XI R2 - Upgrade MySQL to 5.0 or 5.1?

Although SP4 for Crystal Report Server XI R2 contains mySQL v 4.1.23, there are security vulnerabilities which are only addressed in 4.1.24 and 4.1.25. These versions are not in release in binary form from mysql.com, as 4.1 is no longer supported.
To address the security vulnerabilities, an update of mySQL to 5.0 or 5,1 may be required, but a straight upgrade from 4.1 to either of these versions does not seem to work - CMS cannot connect to the new database version.
Can anyone provide some guidance on how to patch mySQL from 4.1 to 5.0 or 5.1 for Crystal Report Server XI R2, or whether there is another way of addressing the security vulnerabilities in 4.1.23?
Thanks
Paul

Answered my own question. Managed to upgrade to 5.0 following this process, but follow these instructions with care...
1. Stop all CMS services in Config Manager.
2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI. Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server). This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
3. Install the desired version of mySQL.
4. Use the MySql command line to create a new database - "create DATABASE BOE115;"
5. In the Central Config Manager, select the CMS and display its properties. Select the Dependencies tab and remove the old version of mySQL and add the new version. Click on the Config tab, then Select Datasource. Select mySQL driver, then complete the details for the newly created database. Once complete it will still produce an error, at which point you need to select the options to Re-create the Current Datasource.
6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
8. Any other customisation or preferences would need to be re-applied.
This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

Similar Messages

Crystal Reports Server 2008 v1 - Failed to load database information.

Hi,
Running,
Crystal Reports Server 2008 v1.
MySQL database
Oracle Application Server 10.1.3.5
Redhat Enterprise Linux 5
When running the a report I receive this,
Error in File <report> - <database>: Failed to load database information.
The database I am trying to running the report on is Oracle. Do I need to install some Oracle drivers (client)? Also, shouldn't the Oracle Application Server have drivers?
I have also read a few ports stating the drivers are included with the crystal reports install ... true or false?
Thanks.

Still no go ..
Installed the Oracle Client (type: runtime) and set,
LD_LIBRARY_PATH="/data/oracle/oracle1/client/11gR2/lib"
And restarted the Oracle Application Server.
Any other ideas?

What's the default mysql database name in Crystal Report Server XIR2

Hi Experts,
I am upgrading Crystal Report Server from XIR2 to XI3.1.
I need to know the default mysql database name when upgrading.
Anyone knows?

Hi,
In XI3.1, when BOE installed with default mySQL DB then the installer creates a DataSource with name "Business Objects CMS".
And the DB name will be "BOE120".
I guess in XIR2 DB name will be ''BOE115".
Also, if you launch the CMC admin page then in the settings link the DB info will be displayed.
-Noor.
Edited by: Nooreazam Sayyad Abdullas Peerzade on Dec 15, 2010 1:54 PM

Crystal Reports Server XI upgrade to Crystal Reports Server 2008

I have downloaded the Crystal Reports Server 2008 upgrade from the portal. Questions:
The "Upgrading Your Crystal Reports Server Delpoyment from XI or XI Relase 2 to Crystal Rpeorts Server 2008" (simple install) documentation mentions that the installer should recognize my installation and prompt to upgrade. Instead, the first prompt that I get is for a license key. Is this normal, or should the application be seeing my existing install?
If I do indeed need a 2008 license key, how do I obtain one? It will not accept may CRXI Server keys, and I cannot see anyplace to download the new keys.
Any help would be appreciated.
Jeff

Hi,
I think you can request for new keys:
For a new key:
Request key codes for new orders via SAP Marketplace (SMP), will receive a download letter on new purchases providing them with their SMP login credentials. Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key.
If your Key code does not work
You need create a customer message https://websmp107.sap-ag.de/message using component XX-SER-LIKEY-BOJ.
Regards,
Deepti Bajpai

Crystal Reports Server 2008 V1, RedHat Enterprise Linux, MySQL, ODBC

Iu2019m confused about connecting to an ODBC source from a report within CMC. Iu2019m a Unix guy; I donu2019t know much about Crystal reports, but Iu2019m working with a Crystal guy to get this thing working.
 
First, background: I have installed Crystal Reports Server 2008 V1 in RedHat Enterprise Linux (5.4), and itu2019s running just fine! Iu2019m using the included Tomcat application server, but Iu2019m storing CMS and Audit data our local running copy of MySQL (5.1.42). The RHEL install is native 32-bit (the only way I could get it to work), Crystal is storing and retrieving data from MySQL, The Central Management Console is responding to port 8080 over Tomcat, Iu2019m able to log in and see stuff, and so far, life is good.
 
Now, where Iu2019m stuck: the data weu2019re trying to build reports from also resides in this local Linux / MySQL install, and connecting to it from a report within CMC is where Iu2019m lost.
 
First, I successfully installed the unixODBC and MyODBC drivers in Linux. Iu2019m able to connect to MySQL successfully using the isql utility. Here are my conf files:
 
<pre class="jive-pre"><code class="jive-code jive-java">/etc/odbc.ini
[DSN_NAME]
Driver = MySQL ODBC 5.1 Driver
DATABASE = project_web_prod
DESCRIPTION = Project Description
UID = username
PWD = password
SOCKET = /var/lib/mysql/mysql.sock
/etc/odbcinst.ini
[MySQL ODBC 5.1 Driver]
Driver = /usr/lib/libmyodbc5.so
UsageCount = 1
</code></pre>
 
Again, this all works with isql (Iu2019ve even used both a socket connection, and port 3306, in odbc.ini).
 
Now, our Crystal guy uploads a report into the CMC. I go to Folders -> <Project Folder>, right-click the report I want to test, click Database Configuration, and check the option Use custom database login information specified here. I select database driver ODBC from the dropdown, and type in the server, database, username, and password info. However, when I try to run the report, it fails to connect.
 
So, stupid question, can Crystalu2019s CMC use the system ODBC configuration options? (The ones stored in /etc). Because I saw an odbc.ini file in ~crystalinstalldir/bobje/. I edited it to match the contents of my /etc/odbc[inst].ini files, but to no avail. I saw that Crystal has itu2019s own ODBC engine, but it doesnu2019t support MyODBC driver, does it? I even tried hacking env.sh to use the system unixODBC library instead of the included one, but no luck.
 
So, in short, my question: how do I simply get reports in CMC to connect to a MySQL data source (using ODBC)?
 
Thanks so much! An answer to this question will save my day!
 

Thank you, Efstratios, for the helpful reply!
So, I followed the directions in the PDF file you attached, and everything went smoothly. However, Iu2019m still not able to connect to ODBC within CMC.
Hereu2019s what I did:
<ul style="list-style-type:disc">
<li>Copied the unixODBC libraries over to <installdir>/bobje/enterprise120/linux_x86/odbc/lib</li>
<li>Removed MySQL ODBC connector 5.1, installed MySQL ODBC connector 3.51.</li>
<li>Edited <installdir>/bobje/defaultodbc.ini, added my DSN and MySQL library info as per the instructions (I have both an odbc.ini, and defaultodbc.ini, identical files, just to be safe)</li>
<li>Tested the connection using these libraries, this odbc.ini, and isql. Worked just fine</li>
</ul>
So, my problem seems to be in getting the CMC to actually use my ODBC setup!
Any other hints / things I could try?
When I right-click a report, and go to “Database Configuration,” which connection options should I use for the report? Iu2019ve tried both “Use original database logon information from the report,” and “Use custom database logon information specified here” (using the ODBC option from the drop-down menu). Either way, if I enter in the database, username, password, and then try to run the report (“Run Now”), I get this message in the History: “Failed - Information is needed before this report can be processed.”
Is there another place I could get a more helpful error message? Or is there, perhaps, another way I could test database connectivity from within CMC? I wish there were at least a “Test Database Connection” optionu2026 :P
Thanks so much for your help!

Upgrading from CR 10 Embedded Edition to Crystal Reports (server) xi

We recently upgraded from CR10 Embedded edition to Crystal Reports Server Xi. In our application the users access the reports via a web page (where they enter the paratemeters) and the report is displayed using the Crystal Reports viewer. The CR server xi was recently installed and all the SDK references have been as mentioned in this document: https://boc.sdn.sap.com/node/724. But now when the reports are accessed via the web page we are encountering the error 'All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses.---- Error code:-2147217397 Error code name:enterpriseLogonFailed'
Can anyone share your thoughts or provide suggestions?
Thanks,
in advance!
SG.
Edited by: Shekhar Gorthy on Aug 4, 2008 10:58 PM
Edited by: Shekhar Gorthy on Aug 4, 2008 10:59 PM

Hello SG,
A common issue that arises when migrating from Crystal Enterprise 10 Embedded to Crystal Reports Server XI applications that use the Report Application Server (RAS) SDK.
The RAS supports two modes of operation - "Unmanaged" and "Managed" reporting.
With CE10Embedded, you'd be using Unmanaged Reporting, where you'd copy the Crystal Report rpt file to the RAS server, and reference it by path when opening it in the ReportClientDocument class instance.
With Crystal Reports Server XI, you can use either Unmanaged Reporting, or Managed Reporting. Managed means you'd publish the rpt file to be "managed" by the CR Server Central Management Server (CMS). In code, you'd log onto the CR Server, retrieve the ReportAppFactory from the CMS, retrieve the report from the InfoStore, and pass it into the ReportAppFactory to create the ReportClientDocument.
I'm assuming you're still using "Unmanaged Reporting" with Crystal Reports Server.
If so, each report request will be authenticated in the CMS using the "Guest" account, and each request will use up a Concurrent Access License (CAL).
If you're getting the exception on the first report request, then that likely means you have the complimentary copy of CR Server XI, that comes with zero CALs and five Named User Licenses.
You won't be able to use unmanaged reporting with the complimentary version. You may want to modify your code to use managed reporting.
If you're getting the exception on the sixth or subsequent request, then that likely means you've purchased CR Server XI, and the base edition comes with 5 CALs.
If you contact sales, you can inform them of the number of users you have, and how frequently they request reports, and sales can recommend a license to match your requirements.
Sincerely,
Ted Ueda

Crystal Report Server XIR2 upgrade to CRS 2008V1

Hi,
I am planning to upgrade my Crystal Report Server XI R2 to CRS 2008 V1. I was thinking of testing in separate machine as a fresh installation and migrating everything using the Import Wizard. I have one concern on this- after I test everything on that new machine, the existing Crystal Production Server machine will no longer be used right? I was wondering if my boss wants me to use the same old machine for production. If so then would I be able to migrate everything from that new test machine to the existing Production machine without affecting the old version in production. For that do I have to install a fresh copy in existing production and then migrate from test machine?

Hi,
well you will certainly affect the old version in production.
Cause when you initially migrated from Rel.2 to 2008 you cant go back. So unfortunalty you have to install 2008 on the old server.
Regards
-Seb.

Crystal Report Server Upgrade XI R2 SP2 to XI R2 SP5, setTableLocation fail

I upgraded Crystal Report Server Crystal Reports Server (Enterprise) XI R2 SP2 to Crystal Reports Server (Enterprise) XI R2 SP5.
Before Upgrade, Reports were generated properly, but after that, I got the following Error.
com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: The table 'AP_GL_R216' could not be found.
Error in File C:\WINDOWS\TEMP\{325E2C60-E2FE-4E1B-9291-E607283AE07A}.rpt:
The table could not be found.---- Error code:-2147482939 Error code name:failed
at com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException.throwReportSDKServerException(Unknown Source)
at com.crystaldecisions.proxy.remoteagent.r.a(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.cd.a(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.z.a(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.ak.if(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.ad.int(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.bj.for(Unknown Source)
at com.crystaldecisions.proxy.remoteagent.u.a(Unknown Source)
at com.crystaldecisions.proxy.remoteagent.u.if(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.DatabaseController.if(Unknown Source)
at com.crystaldecisions.sdk.occa.report.application.DatabaseController.setTableLocation(Unknown Source)
at com.iflex.fcr.bh.reports.FCRJReporter.setReportDB(FCRJReporter.java:945)
FCRJReporter.setReportDB Code is as follows.
Table oldTable = (Table)tables.getTable(x);
                         Table newTable = (Table)tables.getTable(x);
                         //create a new ConnectionInfo object
                         ConnectionInfo conInfo = new ConnectionInfo();
                         conInfo.setKind( ConnectionInfoKind.from_int(5) );
                         conInfo.setUserName(db_username);
                         conInfo.setPassword(decrPassword);
                         //create a Property Bag for the Connection Info attributes
                         PropertyBag pBag = new PropertyBag();
                         //          set the property bag values
                         pBag.putStringValue("QE_ServerDescription",serverName);
                         pBag.putStringValue("QE_SQLDB", "true");
                         pBag.putStringValue("QE_DatabaseType", "ODBC (RDO)");
                         pBag.putStringValue("QE_DatabaseName", "");
                         pBag.putStringValue("SSO Enabled", "false");
                         pBag.putStringValue("Database DLL", "crdb_odbc.dll");
                         //          create a property bag for the 'QE_LogonProperties' key
                         PropertyBag logonProps = new PropertyBag();
                         //          set the properties for the logonProps PropertyBag
                         logonProps.putStringValue("DSN", databaseName);
                         logonProps.putStringValue("UseDSNProperties", "false");
                         //          add the logonProps PropertyBag to pBag
                         pBag.put("QE_LogonProperties", logonProps);
                         //          set pBag into the conInfo attributes
                         conInfo.setAttributes(pBag);
                         newTable.setName(oldTable.getName());
                         newTable.setAlias(oldTable.getAlias());
                         newTable.setQualifiedName(db_username.toUpperCase()+"."+oldTable.getName());
                         newTable.setConnectionInfo(conInfo);
                         System.out.println("Start TableLocation" + newTable.getQualifiedName());
                         report.getDatabaseController().setTableLocation(oldTable, newTable);
In last line this is failing to Execute, with SP2 there has been no problem.
Thanks,
Jitendra
Edited by: JitendraS on May 26, 2010 3:10 AM
Edited by: JitendraS on May 26, 2010 3:10 AM
Edited by: JitendraS on May 26, 2010 3:15 AM

I found two documents on SAP website for Supported Platforms of both CR XI R2 SP2 and CR XI R2 SP5.
CR XI R2 SP2u2013
Link: http://www.sdn.sap.com/irj/boc/go/portal/prtroot/docs/library/uuid/00225757-ab5c-2c10-c1a8-fb9f9f0f4ac2?quicklink=index&overridelayout=true
Page 7
Supported Application Servers>> Details
Oracle Application Server 10gR3 (10.1.3)
JDK 1.5.0_xx
CR XI R2 SP5u2013
Link: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10ca2a2b-e478-2c10-53bf-9534ee116522?quicklink=index&overridelayout=true
      Page 5
Supported Application Servers
Oracle OAS 10G Rel.2 (10.1.2)
JDK 1.4.2_xx
why Supported Application Server Version downgraded in SP5?

Upgrading from Crystal Reports Server V0 to V1

We're looking into upgrading Crystal Reports Server V0 to V1. According to the upgrade guide we have to do a complete uninstall of our V0 before installing V1. It seems risky to uninstall before we have a working version of the upgrade. Wondering if anyone out there has gone through this process and if so what were your experiences? Did you have a method to test the upgrade process before uninstalling V0?
Thanks!

Ajith,
Thanks 4 ur response, but when I ge there, all i could see is web page with the following
SAP BusinessObjects packages and products
>Address Directories
>SBOP EDGE INTEG. FOR SAP SOL.
>SBOP INTGR. FOR SAP
Unable to find the Business Objects Product Version you require?
As part of the migration from the legacy ESD site, every effort has been made to ensure all legacy products have been transferred from the ESD site to the SAP Support Portal.
There are exceptions where some products are now only available in physical format. These products are outlined below:
Crystal Reports Visual Advantage 2008
Crystal Enterprise 10
Crystal Enterprise 8.5
Crystal Enterprise 9
Crystal Reports 10
Crystal Reports 8.5
Crystal Reports 9
Crystal Reports Server XI
SECAM 6.5
WAREHOUSE
If you require any of the above, you can request a copy of the media using the message component XX-SER-SWFL-SHIP.
If you identify other products that you feel should be visible in your SMP account, but are not, you can also raise a message using component XX-SER-SAPSMP-SWC.
BusinessObjects Temporary License Keys
Find all the necessary information on how to receive temporary license keys on the Licence Keys page of the SAP Service Marketplace.
On the License Keys page you will also find all the requirements that need to be fulfilled for obtaining a license key.
The temporary license keys will be valid for four weeks.
What do I do from here? Do i have to raise a message ?
Thanks

Crystal Reports Server XI R2 - RAS service will not start

We had a copy of Crystal Reports Server XI R2 running on a Windows 2003 SBS Server and the database running on SQL Server 2000 on the same box. We were forced to upgrade this server Windows 2003 SBS Server 2003 R2 with SQL Server 2005. The upgrade worked fine however after the upgrade we could no longer open reports in infoview.
We soon realised that the RAS(Report Application Server) service was stopped however we could not start it.
We tried doing a full uninstall(deleting the directory and registry info) and reinstall several times on the same server pointing to the existing database and trying to create a new database in both MYSql and SQL Server but again the same problem. While our licensing agreement means we can only install it on one server we tried on another and again we had the same issue.
We see several errors in the event viewer of the server, these are:
-Unable to create the Corba OSCA factory and register it on the eBus (Source:BusinessObjects_crystalras)
-Failed to register with the CMS 'Server Name'. Please make sure the CMS is up and running. Attempting an automatic retry. (Source: We see this error show on a fair few of the service after stopping and firing up services, but they seem to disappear)
-An error occurred while creating a Page Server subprocess.(Source: BusinessObjects_pageserver)
If I try firing the crystalras executable just for interest sakes I get a "No valid license found for this product" error.
We thought it may have been a license issue caused by the upgrade but have been told that the license key still appears to be valid.
Any help is appreciated.

Hey did anyone ever answer your question, I have exactly the same problem 4 years later, sigh

How to install SharePoint MOSS 2007 PIK for Crystal Report Server XI R2?

My configuration is :
Moss 2007 without any Crystal Report or BO component. on one box with Windows 2003 server
Cyrstal Report Server XI R2 on another box
I have downloaded the kit installation: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/webcontent/uuid/503988db-58c5-2b10-f79d-cb96700417f9 [original link is broken]
I used this one as they said:
BusinessObjects XI Release 2 SharePoint 2007 Portal Integration Kit
Download BusinessObjects XI Release 2 SharePoint 2007 Portal Integration Kit - ZIP 5MB
I do not have BO Enterprise.
Thanks,

Answered my own question. Managed to upgrade to 5.0 following this process, but follow these instructions with care...
1. Stop all CMS services in Config Manager.
2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI. Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server). This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
3. Install the desired version of mySQL.
4. Use the MySql command line to create a new database - "create DATABASE BOE115;"
5. In the Central Config Manager, select the CMS and display its properties. Select the Dependencies tab and remove the old version of mySQL and add the new version. Click on the Config tab, then Select Datasource. Select mySQL driver, then complete the details for the newly created database. Once complete it will still produce an error, at which point you need to select the options to Re-create the Current Datasource.
6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
8. Any other customisation or preferences would need to be re-applied.
This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

Crystal Report Server XI R2 SP2 for Linux??

Post Author: plambrechtsen
CA Forum: Upgrading and Licensing
HelloTrying to get Crystal Report Server XI R2 on Linux working, I have downloaded the latest eval version that I could find aka "crsxir2linuxdisc1.tar.gz" and "crsxir2linuxdisc2.tar.gz" and plugged in the XI R2 Eval Code.In theory I should be able to use my Crystal XI license code to license R2... but the Server does not accept the XI license code.Is it just me or is Crystal Server Patching REALLY confusing or what.... There doesn't seem to be a clear place to download anything later than the XI R2 shipping code for Crystal Server either for Windows or for Linux. The latest version of Developer is easy to find.... what about Crystal Server?

Answered my own question. Managed to upgrade to 5.0 following this process, but follow these instructions with care...
1. Stop all CMS services in Config Manager.
2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI. Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server). This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
3. Install the desired version of mySQL.
4. Use the MySql command line to create a new database - "create DATABASE BOE115;"
5. In the Central Config Manager, select the CMS and display its properties. Select the Dependencies tab and remove the old version of mySQL and add the new version. Click on the Config tab, then Select Datasource. Select mySQL driver, then complete the details for the newly created database. Once complete it will still produce an error, at which point you need to select the options to Re-create the Current Datasource.
6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
8. Any other customisation or preferences would need to be re-applied.
This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

Report fails to generate on Crystal Reports Server

Post Author: cmilkosk
CA Forum: General
Hello all!
I have a case open with BO on generating a report from a Crystal Reports Server (CRS). The report works fine when running in Crystal Reports on my PC, but after I send it to the Crystal Reports Server, it fails with a message like:"Failed to open the connection.
C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Data\procSched\metrixdb.reportjobserver\~tmp9bc512965895e0.rpt"This error appears to be telling you that it is trying to connect to
the CRS's reportjobserver process and having a problem, but the service is up according to the Central Config Manager. I tried starting and stopping it, but it didn't make a difference. This happens for different reports sent to the server. One common thing that I've noticed is that the reports that connect to the CRS's local SQL Server 2005 database are the ones that are failing. So, my CRS resides on the same host as the SQL Server 2005 database (which also houses the CRS SQL DB). Interestingly, reports scheduled that connect to a remote SQL Server 2000 database work fine. It could be the simplest report that I am running off of the CRS/SQL Server 2005 host, and it still fails every time. Tech support so far hasn't been much of a help. They suggested that I upgrade my Crystal Reports software on my PC to R2, but that didn't fix the problem.Has anyone had any trouble like this before? If so, have you found out what the cause was?I'm beginning to wonder if it is related to SQL Server 2005 or potentially just that it is connecting to a local database.Note - my CRS's software version appears to be 11.5.3.438. I'm not sure if I am running CRS R1 or R2 (how can you tell?).Anyone have any ideas?Thanks,Chris

Post Author: cmilkosk
CA Forum: General
Anyone have any ideas? Tech Support doesn't seem to be helping much. Chris

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Crystal Report Server Backup and Recovery problem

I have a problem on the backup Crystal Report Server
My Environment:
- Windows Server 2003
- Crystal Report Server XI R2
- MySQL Database for Central Management Server System Tables(Default setting in the Crystal Report Server installation)
- Tomcat (Default seting in the Crystal Report Server installation)
I stop the Central Management Server before backup.
I run the following command to backup Central Management Server System Table:
mysqldump --user=root --password=pass1234 boe115 > C:\CMSBackup.sql
It is ok to generate CMSBackup.sql file.
After backup, I re-install the Crystal Report Server and run the following command to restore Central Management Server System Table:
mysqldump --user=root --password=pass1234 boe115 < C"\CMSBackup.sql
After finish the restore process, I cannot found my setting on the Central Management Server System.
Any backup step i missed ?

Hi Stefan,
Thank you for your reply.
I had set Users Rights, Folders setting, Group setting, and Windows Authentication information in the Crystal Report Server
Also I had upload reports to Crystal Report Server, but i cannot found above information after I restore the MySQL CMS database.
Any step i missed ?
About the Output File Respository, Can i copy and paste the Input and Output File Repository ?

Crystal Report Server XI R2 - Upgrade MySQL to 5.0 or 5.1?

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