User cannot retrieve mail

I have a number of Windows users who are using pop to get their mail from my server.
One of the users has recently lost the ability to get their mail, they are continuously offered the password panel and then told their password is incorrect.
I have tried reconstructing their mailbox and even gone as far as removing their complete user account and setting up from scratch.
The only way they can currently get their mail is if I use the aliases and get the incoming mail for the user sent to another users account.
Any help would be appreciated

Try fully deleting the mailbox (WGM doesn't fully delete).
I'd recommend using SirAdmin (search and you'll find) or the instructions at:
http://downloads.topicdesk.com/deletemailusers.pdf
Confirm you've deleted the user (SirAdmin or cyradm) and recreate.
And after re-reading your post....
You may want to test the user/password. If you have clear-text POP logins enabled, do this from terminal
telnet mail.domain.com 110
user username
pass password
list
It should look something like this:
x:/ jj$ telnet x.mac007.com 110
Trying 10.9.8.2...
Connected to x.mac007.com.
Escape character is '^]'.
+OK x.mac007.com Cyrus POP3 v2.2.12-OS X 10.4.0 server ready <[email protected]>
user jj
+OK Name is a valid mailbox
pass mypassword
+OK Mailbox locked and ready
list
+OK scan listing follows
1 47190
2 10389
3 11416
This allows you to test a pop login. If you can see the list of messages, the POP account should be working (on the server).
Jeff

Similar Messages

  • User cannot retrieve data in app on local PC

    A certain user cannot retrieve data in one application whilst being able to send data in that application. She can access the 'Finance' application, send data in that application and retrieve data but in another application, 'ICM', she cannot retrieve data whilst being able to send data in that application. The weird thing is that she can retrieve data on another PC in the same application (same ID). This means the problem of retrieving data only exists on that specific computer.
    As the problem only exists on that PC I did the following:
    - clear local application data (via eTools in BPC for Excel)
    - make sure the BPC client on that PC works => all show OK in BPC Client Log.txt (after diagnostics)
    But still no results so...
    Any suggestions...anyone?

    Hi,
    Can you try to clear "Local application information". Its in ETools--> Client Option.
    then login using connection Wizard.
    Hope it helps
    Raman

  • Tracking Mail Flow " user cannot get mail from server"

    Please help to tracking message from mail flow on ECP.   Why user cannot get mail  ?
    Delivery Report for [email protected]
    Pending
    3/19/2014 9:36 AM exchmb01.test.in.th
    The message has been transferred from exchmb01.test.in.th to
    exchmb02.test.in.th
    3/19/2014 10:33 AM exchmb01.test.in.th
    No further information is available about this message because the logs are no longer available.

    Hi,
    I recommend you enable message tracking, using the following cmdlet:
    Set-TransportService xxx -MessageTrackingLogEnabled $true
    And then use message tracking log to check if there is any information.
    Here is a helpful article for your reference.
    Message Tracking
    http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
    Hope it helps.
    Best regards,
    Amy
    Amy Wang
    TechNet Community Support

  • One POP account cannot retrieve mail

    We have one mac out of three that cannot retrieve mail from an earthlink pop account Two macs (20" imac intel core 2 duo running 10.4.8 and 12" ibook G4 running 10.3.9) can retrieve mail for the account in question from the earthlink server without difficulty. Mail can also be retrieved via WebMail. the 17" imac intel core duo running 10.4.8 cannot retrieve mail. Mail asks for the password over and over. The settings are the same on all three Macs. Connection doctor can connect to the smtp server using the same setup without difficulty but cannot connect to the POP server. We've tried deleting and re-entering the account. We've tried the Key chain repair tool. We tried deleting the pop password from key chain. I've dragged stuff out of the preferences folder and on and on. Nothing has worked. I even tried re-installing the 10.4.8 update. I tried re-installing Mail from the startup disk and then running the update. Nothing. We're not using a firewall. We use an Airport network but, again, all the settings are the same for all three computers.
    Any suggestions.
    imac   Mac OS X (10.4.8)   17" imac intel core duo

    Go to System Preferences > Network > Show: Network Port Configurations, and make sure that the configuration used to connect to Internet appears at the top of the list.
    Also, try using a different method to connect to Internet, if possible, or connecting the computer to Internet as directly as possible, i.e. bypassing any routers that might be present, using an ethernet cable instead of wireless, etc., and see whether that makes a difference.
    The Mac OS X 10.4.7 Update introduced connection issues as a result of (according to the documentation) “Mail now supports connecting to mail servers through a SOCKS proxy”. If that’s the problem, you must go to System Preferences > Network and disable the SOCKS Proxy in the network configuration used to connect to the Internet, if it’s enabled -- I don’t think you would be able to send if that was the problem, though.

  • PC Users cannot send mail to Mac

    I have had a group of PC users who get error messages when replying to my emails, some cannot even send anything to me anymore. Seems to happen in different version of Outlook. It never even gets to their server, just hangs up or stops when the try to send. Error messages include "cannot send this item" among others.

    mwfanelli wrote:
    TIFF is used all the time on PCs. It's the standard uncompressed format for images.
    So are properly formatted e-mail messages that conform to the MIME standard. That doesn't help anyone when sending e-mail to PC users.
    I regularly send TIFFs (I hate compression artifacts) back and forth to PC users with no problems. The mail programs have no way to know what the file actually is.
    In this instance, not using TIFFs seems to have fixed the problem for the original poster. I didn't want to leave this thread unresolved when this is a potential problem that other people could encounter.
    I do use Thunderbird instead of Apple Mail. I'm betting your problems are related to something in Apple Mail totally unrelated to image formats.
    I'm bettin' not

  • I cannot retrieve Mail from my B/U Hard Drive

    We purchased a Kindle Fire HDX and I added my e-mail account.
    I added over 200 old e-mails that are on my computer (Internet) ATT Yahoo account.
    I removed some of them and I checked originally to make sure that they did not erase from my ATT Internet provider, my iPhone does not erase them when I remove them, the iPhone will remove my Mac e-mails.
    I then went and removed the rest of them and unfortunately this morning all the e-mails were gone.
    I called Kindle and they stated that indeed that any e-mail I open and trash will be removed from the Internet provider.
    Now here is the problem:
    I back up all my stuff including Mail:
    I went into my HD and when Mail opened it only showed what is currently in mail.
    Am I doing something wrong?
    Should be opening something other then the Mail App?
    There is a separate icon for Mail that appears in the dock for the B/U HD.
    Any solution or does the B/U not have any effect on Mail ?
    Are there any other Apps like this if true?
    Thanks
    Greg

    Start from your home folder, the path to the Mail account folders is this: Library/Mail/V2. Since the user Library is hidden in the Finder, you may find the instructions below helpful.
    Download and run the free application TinkerTool (not "TinkerTool System"), select the Finder tab, and check the box labeled Show hidden and system files. Then click Relaunch Finder.

  • End user cannot e-mail to most people... 550 error.

    I have an end user that reported to me that she hasn't been able to e-mail to some of her contacts for almost a year now. When I questioned what she was doing and see here is what I got.
    She uses WebAccess to manage e-mail. When she tries to send e-mail to contacts both inside and outside the district the other end user never gets said e-mail. She states she doesn't get an error or anything. When I have her demonstrate the process I notice that she gets a lot of "Save as Draft" when she presses the send button. I am still trying to figure out how to resolve that issue. She stated this started happening on her home (Personal) desktop but is now happening on her work laptop as well. She stated she was able to send e-mail using her phone.
    When I e-mailed her the first time I received an error from the MTA stating "550 A proper RFC822/2822 address must be given." I ran a GWCHeck reindex/fix against this account and it reported errors as well as fixed them. I was able to get her to e-mail to me using her laptop after that but she is still stating her home desktop isn't working. I can't find much regarding this specific error as stated. I did send her a response asking her to delete all contacts in Frequent Contacts and try to e-mail me again to see if she has issues with that. I am still waiting on a response for this.
    Anyone have an idea on how to resolve this?
    Thanks
    Richard

    In article <[email protected]>, Rhuhman wrote:
    > I have an end user that reported to me that she hasn't been able to
    > e-mail to some of her contacts for almost a year now.
    >
    Clearing the frequent contact list and the GWCheck are good starts.
    Do subsequent GWChecks for this user come clean now? Sometimes the
    errors it says it clears needs some additional prodding to fully clear.
    Do you run regular GWChecks for the whole PostOffice? I usually aim for
    Structure Fix daily, and Contents Fix weekly. Checking those logs for
    this user may assist. http://www.konecnyad.ca/andyk/gwlogs.htm
    It would also be worth following a particular message with the user. Is
    the address actually accurate, what does the Properties of the sent
    item show, what messages does GWIA give about the message?
    If needed, there is message tracking that can be turned on to track the
    message through POA to MTA to MTA to GWIA.
    Andy Konecny
    Knowledge Partner (voluntary SysOp)
    KonecnyConsulting.ca in Toronto
    Andy's Profile: http://forums.novell.com/member.php?userid=75037

  • Cannot retrieve mail from a ovi account

    Ok so I used to have a ovi mail account which I used to use to access Facebook. Now I have a really important mail which Facebook has sent me regarding the download link to the data of my account. how do I retreive that please. Thank you

    Are you also accessing an email account and SMTP server in Mail that is provided by your ISP used for connecting to the internet?
    If so, can you send mail with this account and SMTP server?
    If the answer is yes to both questions, select/use your ISP's SMTP server to send mail with your .Mac account which is invisible to all recipients.
    Most, if not all ISPs now block the use of SMTP servers outside of their network on Port 25. Some ISPs allow the use of an authenticated SMTP server only (such as the .Mac SMTP server) that is outside of their network on Port 25 but some block its use regardless.
    Changing the Port for the SMTP server that is outside of the ISP's network from 25 to 587 usually resolves it but sometimes not depending on the ISP's restriction.
    Have you contacted your ISP regarding their restrictions and/or requirements when using an SMTP server that is outside of their network or not provided by them?
    Using your ISP's SMTP server to send mail with your .Mac account should work and it may be required regardless.

  • Exchange 2010 SP3 UR9 OWA users cannot open mail items

    We recently had users reporting unable to open items in OWA.  Issue is confirmed across all CAS servers.
    Issue started while on Exchange 2010 SP3 UR8v2, we upgraded to Exchange Server 2010 SP3 UR9 during troubleshooting.
    3 AD Site DAG, multi-role servers
    So far we have done the following to troubleshoot:
    * Check security propagation for account permissions.
    * Check security on all virtual directories.
    * Check permissions on web.config
    * Re-run PrepareAD
    * Uninstall and reinstall CAS role
    Please review the errors below and let me know if you have any words of wisdom on this issue.  Thanks!
    Errors:
    Request
    Url: https://domain.com:443/owa/forms/premium/SubPageEventHandler.aspx?ae=Item&a=Preview&t=IPM.Conversation&id=CID.K5jy5dmxQru9sRoituQBvQ%3d%3d.LgAAAAD5wKVzMPRWToarE%2bpbowlJAQAqvhe3P6jjT4tregHxbY2pANbZjrf2AAAB.1DEA1tmOt%2fIAAAAAiIUWAAAAAAA%3d&calist=&canary=BV_LDf9RIkOwB1AREM0QuJ6gLZ_9QNIIWwpFOZKWH-iRvFnaQLhvOrQQBEkvAoafNX8eyWt3pOI.&SP=1&pfmk=M46%3a1427993956363&subpage=ReadConversation.ascx
    User: user
    EX Address: /o=company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user
    SMTP Address: [email protected]
    OWA version: 14.3.235.1
    Mailbox server: server.domain.com
    Exception
    Exception type: System.UriFormatException
    Exception message: Invalid URI: The format of the URI could not be determined.
    Call stack
    System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
    Microsoft.Exchange.Security.RightsManagement.DrmClientUtils.GetServiceLocation(SafeRightsManagementSessionHandle sessionHandle, ServiceType serviceType, ServiceLocation serviceLocation, String issuanceLicense)
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.GetOnPremiseRmsServerUri()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.GetRmsServerActiveCryptoMode()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.DrmEnvironment.InitializeEnvironment()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.Initialize()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.InitializeIfNeeded()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.get_IRMConfig()
    Microsoft.Exchange.Clients.Owa.Core.UserContext.get_IsIrmEnabled()
    Microsoft.Exchange.Clients.Owa.Premium.ConversationUtilities.LoadConversation(UserContext userContext, OwaStoreObjectId owaConversationId, PropertyDefinition[] requestedProperties)
    Microsoft.Exchange.Clients.Owa.Premium.ReadConversation.OnLoad(EventArgs e)
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    Request
    Url: https://domain.com:443/owa/forms/premium/SubPageContainer.aspx?ae=Item&a=Open&t=IPM.Note&id=RgAAAAD5wKVzMPRWToarE%2bpbowlJBwAqvhe3P6jjT4tregHxbY2pANbZjrf4AACsvITjR9r%2fQaXcC90BhfOwAI8oXwgBAAAJ&pspid=_1427993955843_521407833&subpage=ReadMessage.ascx
    User: user
    EX Address: /o=company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user
    SMTP Address: [email protected]
    OWA version: 14.3.235.1
    Mailbox server: server.domain.com
    Exception
    Exception type: System.UriFormatException
    Exception message: Invalid URI: The format of the URI could not be determined.
    Call stack
    System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
    Microsoft.Exchange.Security.RightsManagement.DrmClientUtils.GetServiceLocation(SafeRightsManagementSessionHandle sessionHandle, ServiceType serviceType, ServiceLocation serviceLocation, String issuanceLicense)
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.GetOnPremiseRmsServerUri()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.GetRmsServerActiveCryptoMode()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.DrmEnvironment.InitializeEnvironment()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.Initialize()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.InitializeIfNeeded()
    Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.get_IRMConfig()
    Microsoft.Exchange.Clients.Owa.Core.UserContext.get_IsIrmEnabled()
    Microsoft.Exchange.Clients.Owa.Premium.ReadMessage.AddIrmMessageToInfobar()
    Microsoft.Exchange.Clients.Owa.Premium.ReadMessage.AddMessagesToInfobar()
    Microsoft.Exchange.Clients.Owa.Premium.ReadMessage.OnLoad(EventArgs e)
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Control.LoadRecursive()
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    Hi Noel,
    Base on my search, it may be due to IRM feature been enabled for OWA.
    I recommend you use the following command to check if the value of IRMEnabled parameter is true:
    Get-OWAVirtualDirectory – Identity “servername\owa (default web site)” |FL name,IRMEnabled
    If the value is true, you can use "Set-OWAVirtualDirectory" cmdlt to change it to false, and check if any helps.
    Best regards,
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Niko Cheng
    TechNet Community Support

  • Cannot retrieve mail on my iPad

    Mail won't update on iPad but does on my iPhone

    Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
    Then reset: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

  • Can't retrieve Mail on ipad2

    Hey
    i have an ipad2 (ios7), and I'm using yahoomail on that normal Mail app. It has worked perfectly since I bought it.
    Suddenly it can't seem to retrieve mail. I hadnt changed password. It says it cannot retrieve Mail, and that it couldnt connect to the server.
    Now, Ive tried to delete the account and make it again iN the Mail settings. Ive tried numerous times restarting the device, also with the home+power button. ive basically Ive tried everything Ive found on the net, but nothing has worked. Funnily enough, sent mails download just fine, so theres some kind of connection.
    Does anyone have any idea how I can fix this?

    Hi Kaarekork,
    If you are having an issue with receiving mail on your iPad, I would suggest that you troubleshoot using the steps in this article - 
    iOS: Troubleshooting Mail
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Can send Exchange email but cannot retrieve email iOS 7.1.2

    Hi,
    I'm using iPhone 5, running on iOS 7.1.2.
    After I configured Exchange email server settings on the phone, there was an alert that said "Cannot Get Mail. The connection to the server failed". The server settings are standard for all our company employees; my userID and password were correct. I could not retrieve any email, contacts or calendar items. However, I was ABLE to SEND outgoing emails including attachments.
    I tried the following:
    1. Reset the phone by selecting 'Erase all data and settings' and re-configured. Same issue.
    2. Restored the phone by connecting the phone to computer using iTunes and re-configured. Same issue.
    3. Got my service provider to reset my SIM subscriber settings at their backend server and I tried 'Reset Network Settings' on my phone and then re-configured. Same issue.
    4. Borrowed my colleague's iPhone 5s and configured my userID and password, ISSUE SOLVED.
    5. Borrowed another colleague's iPhone 5 and configured my userID and password, ISSUE SOLVED.
    6. Tried configuring my userID and password on my iPhone 5, same issue as before: cannot retrieve mail but can send mail.
    From the above steps, I believe we can rule out telco setting issue, exchange email server setting issue and my email profile setting issue. Clearly, my phone is the problem.
    Any suggestions for solutions will be greatly appreciated.
    Thanks!

    I feel so stupid. I realized that my Outlook mail box was full and was not allowing me to send emails until I had deleted messages from my account.
    It's working fine now!

  • We purchased a new iPad2 and registered it using a 'new' iCloud email/ID. We are unable to send email from the iPad and iPhone. The error is: Cannot send mail. The user name or password for iCloud is incorrect.

    We purchased a new iPad2 and registered it using a 'new' iCloud email/ID. We are unable to send email from the iPad and iPhone. The error is:>> Cannot send mail. The user name or password for iCloud is incorrect.

    About ~20 hours later, this ended up solving itself. We can send email using the '.icloud' email from both the iPad and iPhone.  Advise would be 'wait' before you start seeking alteranatives like yahoo, hotmail, etc.  This definitely is a convenient way to keep all your 'cloud' information in a centralized place, including the common email...

  • TS3276 Cannot send mail from my iPad...."user name and or password is incorrect"......mail can be sent from my iPhone

    Why do I get the message   "Cannot send mail, the user name and or password for my email outgoing server is incorrect"?  I use the same account, etc. on my iPhone and haven't any trouble sending mail.

    If your email requires a password for the SMTP server you can set it up in the settings in the General mail setup. Some i.e Gmail require a password for SMTP.
    Otherwise you will probably get better answers in the iPad forum.
    https://discussions.apple.com/community/ipad/using_ipad

  • Gmail on iphone was working fine until yesterday when it prompted me with the message cannot get mail user name or password for gmail is incorrect, i have tried deleting the account and re-created a new account, same problem, can anyone help?

    gmail on iphone was working fine until yesterday when it prompted me with the message "cannot get mail user name or password for gmail is incorrect", i have tried deleting the account and re-created a new account, same problem, can anyone help?

    paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday.  Thanks a million, take care. Robert.

Maybe you are looking for