User not receiving notification

Hello all,
A user in my company went on a study leave so are email account was disabled. She has finished her programme so she is back in the company and the email account has been re-enabled. She could get her mail from the company outlook mail but she doesn't receive a notification from Oracle workflow mailer.
Can any body in the house give me a clue or solution on how to troubleshoot the issue.
thank you.

Hi,
You can reset the user profile if the user is not available. See this thread for details.
Reset user profile
Re: Reset user profile
Regards,
Hussein

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