User not receiving emails regarding approval notifications

Hi,
SRM system has been upgraded to 5.0.
User is not receiving emails regarding Approval notifications. However, the user is able to view the SCs pending for his approval in his approval list.
I checked the transmission of the emails, the approval notifications are sucessfuly sent and the email of the user is correctly maintained. I tried resending the emails, and the user didnt receive emails even then.
Could be please advice what could the error.
Thanks
Hemanth

Hello Hemanth Kumar,
If approval mail:
- is correctly generated,
- you can see it in SOST transaction,
- request status in SOST is OK,
this means SAPconnect is working fine, so your problem does not come from SAP.
You have to check your STMP gateaway and your mail server.
Regards.
Laurent.

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