UWL opening wrong tasks

Question

Hello Everyone,
I'm having some problems with universal worklist.  The first problem I have is that some users are selecting Guided Procedures tasks but the new window displays a different task from the one selected (different Ids).
The second problem I'm having is duplicate tasks in uwl.
Can this problems be related to cache or portal performance?
Thanks for your time and help
Gerardo Arrambide

Answer 1

Hi Pavan,
thnaks for your answer. First i habe a question, what is FM?
Here are more precise informationen regarding to my problem:
The item in the UWL, created by the 3rd party app, is in the UWL with status new. I open the item from the UWL with the complete button. It appears in the 3rd party app. I wrote a ItemActionHandler. By opening the item the Status changes to Inprogress, because the action MARK_AS_READ is handled.
The Action Complete is also handled, but it's never called. What i have to do in the UWL to get this Action?
public ProviderStatus performAction(UWLContext context,
                                                  Item item,
                                                  Action action,
                                                  java.util.Map properties)
                                                  throws ConnectorException {
          String actionName = action.getName();
          item.setDescription("Action: " + actionName);
          if(Action.MARK_AS_READ.equals(actionName)){
               // set Status
               item.setStatus(StatusEnum.INPROGRESS);
          else if (Action.COMPLETE.equals(actionName)) {
               //setStatus
               item.setStatus(StatusEnum.COMPLETED);
          try {
               pushChannel.updateItem(connector, context, item);
          } catch (UWLException e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
          ProviderStatus  status = new ProviderStatus(true, null, Action.PROVIDER_ACTION_HANDLER);;
          return status;
Thanks,
René