Vendor Warranty

Hi all,
There is a scenario where a company receives complaints from a customer post project execution. It is a manufacturing co. where some items are inhouse manufactured and some are supplied by vendor. On the vendor supplied items, there is a back to back warranty with both the customer as well as the vendor.
Can anyone help as to how the Vendor warranty should be treated in SAP? The problem is that the vendor supplies the item directly to the customer without the GR being done in the company itself. In such case, is it recommended to create a Service Notification in SAP for items having Vendor Warranty. In case it is a repair, it is processed by the co. engineers but in case of replacement, the vendor will supply the replaced item to the customer.
How to treat this scenario in SAP?
Thanks.

Hi,
I have a query in SAP Customer Service module.
Requirement
Line item 1 in Contract : Equipment (material)
Line item 2: Extended warranty.
Equipment portion is posted to revenue account (Revenue recognized as soon after billing)
Extended warranty portion is posted to deferred account.(Revenue should be recognized(VF44,Vf45) later when extended warranty period starts: billing plan)
Now, at the moment of sales exact installation date is not known, but warranty period should start from the actual date of installation(in future).
Ones the actual installation is performed at customer site my first year warranty period should start & extended warranty period should be revised as per revision in first year warranty (free warranty)
Main requirement is to update Warranty date in contract, equipment master as per actual installation date, so that the equipment will be covered under warranty.

Similar Messages

Vendor Warranty & Customer Warranty determination

Hi,
in my scenario I need to be able to determine eithin a transaction either a Cutomer or a Vendor warranty (the warranty linked to my iObject could have been sold by my Company or by a Third Paarty Insurer).
By the way, from standard it seems to be possible to associate to a transaction type a profile which allows the determination of only one of the typologies of warranty.
Could anyone suggest me a way to solve the problem?
Thanks in advance,
Regards,
Andrea Ricci

Hi Hrishi,
In warrenty tab in a Warrenty product (Transaction: COMMPR01) you have a field named 'Warrenty Category'. It could be either Customer warrenty or Vendor Warrenty.
Any warrenty thus can be classified as vendor or customer warrenty and those can certainly be determined in the transaction.
Best Regards,
Pratik Patel

Vendor Warranty Claiming Process

Hi Narasimhan,
Can I call you friend?
I am going to proposed vendor warranty solution to my client and I have opened the warranty related fields on equipment creation screen. But now, I am only able to enter vendor warranty dates.
I have also created a master warranty through BGM1 and entered in the equipment master screen.
Please tell me about the following
a) When I assign master warranty number in equipment master then system shows error on entering warranty start date, I can only enter warranty end date. what is the logic behind this? in this case when warranty period is started?
b) If I don't have external service master data / record in MM and I want to test service claiming process via using service short text only. what would be the steps and data should be maintained to do this?
c) Similarly in case of material (when material master data is available), if I want to claim material from my vendor what are steps to be followed and which and where data should be maintained?
d) Please explain the concept of counter here? I must tell you that I am very weak to understand the counter concept in preventive maintenance case too, so please tell me via example that could also be performed on my system.
e) What are the setting and data should be maintained in spro?
f) My requirement is to bring a warranty pop up while creating notification/order/schedule plan, If the equipment using is under warranty,
please also tell me, if there is also required some settings to show a pop up? can we show an error or warning pop up, where is it set?
Please reply for each query in the form of examples that could easily be performed by myself
Regards,

a) I think you have Mixed up the dates. Generally when you assign a Master warranty Number to a piece of equipment or FL, then You enter the " Warranty start date" field. The system will indicate a error if you enter the warranty end date. The warranty end date is calculated based on the warranty start date plus the period entered o the warranty master.
b) Nothing more is required. Just tie the item to the Warranty counter based on business needs.
c) I am not sure what you are referring to here.
D,E) Have a look at [Sap Help|http://help.sap.com/erp2005_ehp_04/helpdata/EN/a4/5cf037f1d6b302e10000009b38f889/frameset.htm] and [Here|http://help.sap.com/erp2005_ehp_04/helpdata/EN/9b/446200454711d189430000e829fbbd/frameset.htm]
F) Nothing special is required,If the The entered Equipment is under warranty a popup will automatically come up listing the same.
Regards
Narasimhan
P.S:For quicker response, Please avoid asking question to a specific user. Please also respect the [Forum Rules|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]

Ouery on Vendor Warranty- Warranty Claim Management

Hello Al,
We have CRM as our front end system and ECC as the backend system where the billing happens. We need to implement Vendor Warranty Claim Management
I have gone through the below SAP Help document however have the following queries
https://help.sap.com/saphelp_crm60/helpdata/en/46/dd88d8292512bee10000000a1553f7/content.htm
1) How can the same object(reference object) have both customer and vendor related warranties?
2) As per the SAP help document As soon as there is an agreement between the vendor and your company about the reimbursement, you use an action to automatically generate a debit memo subitem for the warranty claim item
Hence does the Warranty Claim document create a debit memo request in SAP ECC? where the vendor can be billed?
Please advice.
Kind Regards
Atul

Hi Atul,
Below are answers.
1) Do we need to create service confirmation? we plan to create the outgoing warranty claim document from the service order?
The standard way is to create service order ->Confirmation-> claim. I am not sure whether your requirement can be fulfilled.
2) Can you please paste screen shots with regards to maintaining customer and vendor warranties at the object level
I can't do this as my project assignment has changed and no access to that system. However, you can check at the assignment block 'Warranties' in the object over view page. Insert (add)
3) Do we need to map the vendor as the customer in SAP ECC since once the warranty claim document triggers the debit memo request the same would have to be billed
I am Not sure.
4) How does the vendor get determined automatically in the outgoing warranty claim document or the same needs to be entered manually?, as per the video below post creation of the service confirmation when the outbound warranty claim document is created the vendor appears automatically
For this to happen, you have to create Warranty check profile and assign this profile to claim document. The path is: Transactions->settings for service profile->define profile for warranty check.
Rgds
Hari

Warranty Process for managing Vendor warranty

Hi ,
We are in the process of designing Warranty parts handling solution for a Passenger Rail company .
Need inputs to design this Vendor Warranty process in SAP.
Here are major steps in Current legacy system that we need to consider for designing this end to end process in SAP
1.The Client receives Parts (with serial number) from External Vendor with Warranty.
2.The Warranty Information is maintained with validity periods, serial numbers, vendor number, expiration etc for received parts.
3.If the parts Fail during operations, Part return transaction is executed which checks in background for Valid warranty information related to serial numbers and creates Warranty Claim. Warranty Claim is communicated via fax or phone to Vendors.
4.Warranty Purchase order referencing to warranty claim with zero price is created and parts are shipped to Vendor for replacement along with warranty PO.
5.Vendor delivers parts covered under warranty & parts are received in system against warranty Purchase order no.
What would be the best possible way to address this with SAP warranty management functionalities under SAP PM/ CS modules (Master warranty/ Warranty claim processing etc)?
Any inputs or experiences on similar type Warranty process handling in SAP will be really helpful. Looking forward to get your best inputs on this.
Thanks in advance,
Krish

Dear Krish,
You can follow the following steps :
STEP 1:-
SPRO >> Materials Management >>Purchasing >>>Purchase info record >>Maintain inspection Certificate categories >>>Create certificate category u201CWu201D description warranty
select relevant check boxes as per your requirement & Save.
STEP-2
Maintain info record for material through Transaction Code ME11.
ME11>>>General data>>>Select Certificate category u201CWu201D (As you defined earlier in configuration) Enter certificate number means warranty number in our terminology Enter Valid to
If you want enter country of Ctry of origin, Ctry of origin and customer tariff number Save
Hope that your problem will solve.
Rajesh

Warranty Claim Porcess on Vendor Warranty

Hi gurus,
Does SAP have a warranty claim process on vendor related warranties?
I want to track all the work done on an equipment under warranty.
The scenario is i have an equipment that is under warranty. when i do a notification the system pop out a message saying the equipment is under warranty. what i do is i close the notification because it is under warranty. what process should i go to to record that the equipment was repaired by the vendor?
Thank you!

Hi,
Yes varanty claim process exists. Pls check this link.
[http://help.sap.com/saphelp_dbm700/helpdata/en/3d/244bd176c54cbea5d824d679195c59/frameset.htm]
Regards,
N.Nagaraju

Master warranty

Dear sir,
pls give the usage and functions of Master warranty in equipment , and counter in the creation of T code of BGM1
Thanks & Regards
SM Charles ediwn

Hello Charles,
Follow the process as :
1.Define the characteristics for the counter eg Noofhours with datatype Numeric & UOM as Hrs
2. Go to spro, Plant Maint & CS
                             Master Data in PM & CS
                               Basic settings
                                 Warranties
                                  Define warranty counters
Enter the characteristics NOOFHOURSas warranty counter & check for Default & time depandant
2.1 In the warrenties node, for vendor/Customer warranty check for all the 3 check boxes
3. Go to Tcode BGM1
Enter the descrption for master warranty eg Truck warranty
Select the appropriate warranty type ( customer warranty for CS & vendor warranty for PM)
Enter the service text eg AshokLeyland yearly warranty
Select the row for service text & click on count tab..
Enter the warrany counter value as 365 D & click on save..System will save the master warranty with some number..
Go to equipment master , in warranty tab enter the warranty number & start date..
Now whenever you create a notification/order in the system , you will get an pop up for warranty details of the equipment..
Cheers!

HT1270 does installing aftermarket RAM into new macbook pro non-retina void apple warranty

does installing aftermarket RAM into new macbook pro non-retina void apple warranty

Only for the RAM which should be covered by the manufacturers/vendors warranty. Now if you damage the MBP while installing the RAM then you may find yourself voiding the MBP warranty. But ir does take a lot to do that.
Ciao.

Warranty Popup

Hi All
Trying to execute warranty counter process in IDES. Here the system reflecting the warranty pops up every time whenever creating
notification.
After expiry still getting the same popup. Not using any user exit.
Below process I trying to achieve this, pl suggest what exactly I am missing
Create Characteristic Hour_1
Create Equipment then create M point on it with same characteristic.
In M Point considering annual estimate & over flow reading ‘0’
Create M Doc against same M Point with initial value ‘0’
Def. characteristic in warranty counter.
Execute BGM1
Warranty type: Vendor Enter Text (Service required after 10 H) then select line then hit count.
. Assign warranty counter: hour_1 & warranty counter value = 10 H
Assign the same counter to equipment master (Vendor warranty) along with start date.
In check status it showing me green tick mark.
So now when I create M Doc with reading 12 H (warranty expire). again getting popup during notification creation.
Pl let me know If I am missing some thing here.
Thanks
SAP PM

Hi,
I have checked the scenario,if you are trying in ides system,after creating warranty counter give start date as one previous to system date and post some value in measuring document above your warranty counter.Then you will not get any warranty pop up.
You would have entered the system date as the start of warranty and tried to create measuring document on same day.Then system will check the start of the warranty date and counter value.
In that case system will consider as the warranty still exists basing on the start of the warranty date.
Better to check for your testing give start of the warranty one day before of the system date.
Regards,
Nikhil

How to check warranty in PM

Hi All,
Any standard t-code is there to check the warranty details in PM.
Thanks,
Karthick.

Hi,
You may use IE05 and change the layout to get Vendor Warranty start & end data and Master warranty data.
We can see all the available data in the list form with equipment.
James Prabaharan

Warranty mgmt solution-questionnaire

Hi, gurus,
my clients want to implement warranty solution. for that i need quesionnaire for gathering information of existing process, please send me list of questions, so i can make AS IS analysis based on my client's answer.
My id is [email protected]
reward will be given
regards
pinal

Dear Deve,
I am very sorry to inform you that, don't show your gimmick in your questions saying that rewad will be given. We are sharing our knowledge for the benefits of the SAP Community.
With regard to Warranty Management Q&Adb.....you will get it from SAP Marketplace.
SAP Warrant Management - Solution Brief:
SAP Warranty management plays a crucial role in any industry since it allows automatic, quick processing of warranty claims, leading to improved customer
satisfaction and potentially untapped vendor warranty recovery.
SAPs best-of-breed Warranty Claims functionality combines a new, flexible document structure with the power of proven SAP technologies. This enables a
highly customizable and versatile Warranty Claims engine. The Implementation of SAP Warranty Claims is considered to be a natural progression in building a
well-rounded SAP system.
High Degree of Re-Use: Much functionality is re-used from other SAP
applications, e.g. pricing, output determination, IDOCs, account determination, CO-PA, code catalogs, etc.
Easy to extend: The Warranty Claims application has an openframework with a plethora of User Exits, BADIs & BAPIs, available for project teams to add custom
functionality without modifications.
Web Interface: Integrated with the new SAP Web Application Server, a Web
claim process can easily be extended to customers, vendors, dealers, service centers, as well as to claim administrators, directly over the Internet.
Quality Defect Reporting: Standard reports and integration with Business
Warehouse (BW) reporting greatly enhance visibility of quality defects and various trend analyses.
Claim validation Avai lable via easy-to-use graphical rules and validations editor.
Line item validation Complex body of rules can be expressed.
Pricing calculation and adjustment Integrated with standard SD pricing, references standard price catalogues, or sets up warranty-specific pricing.
Automatic or manual approval Approve/disapprove, partially approve items/header in claims
Web interface Part of Netweaver, the Web Application Server integrates web processing with warranty claims applications. Web enabling the complete claim life cycle. Following is a selection of out-of-the-box Web functionality:
- Claim entry, claim validation, line item validation
- Catalog select ion
- Calculate claim pricing
- Claim status and final adjudication review
Interfaces to multiple channels, e.g. via XML Any interface can be linked into SAP Warranty. Out-of-thebox EDI via IDOCs, Microsoft .net applications can be
integrated into BAPI RFCs. Thus, XML communication via EDI, Email, or HTTPS can be set up.
Security Application provides the security necessary to restrict informat ion available to user roles and profiles.
Maintain claim history Flexible new document structure allows the maintenance of several versions and several claim copies grouped under one claim.
Service Bulletins Support for recalls or service bulletins with serial number effectiveness and SB specific pricing.
Quality capturing Flexible code catalogs on item level allow statistical reporting and analysis. Ability to create a Quality Notification linked to the claim.
Vendor recovery Recover warranty costs from vendors or other reimbursers. Can be part/serial number specific.
Integrated to Sales and Distribution Module: Service and Maintenance Create sales orders and spares shipments free of charge, integrate with service
notifications and orders. Integration with service management.
Claim Splits Capability of splitting charges across multiple vendors/reimbursers.
Reporting Online on-demand reporting capability, allowing business users to perform detailed analyses, reporting by product models, groups, codes, and cost,
e.g. parts leading to highest claim payments.
Integrated to revenue and cost controlling reporting
environment (CO-PA).
Integrated to Business Warehouse with standard
info cubes and reports.
Hope this information will be useful.
Regards,
Muralidhara

Warranty management pm module

Dear Experts,
Is there any process to create a free cost of PO against vendor warranty?
In which way can be address the vendor warranty scenario through PM Modu;le.
Kindly, advice me in step wise. so that, i can implement the same.
Thanks in Advance.
Regards,
Prabhakaran M

[Warranty Claim Processing|http://help.sap.com/saphelp_47x200/helpdata/EN/b0/df293581dc1f79e10000009b38f889/frameset.htm]
Transactions
Customizing
OWTY - Customizing for Warranty Processing
*Master Data*
Material Master Record
MM01, MM02, MM03 - Create, change and display material master record
Business Partner
XK01, XK02, XK03 - Create, change and display supplier (creditor) centrally
XD01, XD02, XD03 - Create, change and display customer (debtor) centrally
Warranty Objects
IE01, IE02, IE03 - Create, change and display equipment
IL01, IL02, IL03 - Create, change and display functional location
IB51, IB52, IB53 - Create, change and display installed base
IQ01, IQ02, IQ03 - Create, change and display serial number
Warranty Conditions
CT04 - Create, change and display warranty counter/characteristics
BGM1, BGM2, BGM3 - Create, change and display master warranty
IK01, IK02, IK03 - Create, change and display measuring point
IK11, IK12, IK13 - Create, change and display measurement document
FB05 - Post outgoing payments
VA41, VA42, VA43 - Create, change and display contracts for service object
WE20 - Create, change and display partner profiles
Warranty Claim Processing
WTY - Create, change and display warranty claim
WTYOQ - Process worklist
WTYSE - Find warranty claims
WTYAUT - Create, change and display authorization
WTYRCL - Create, change and display recall
WTYRP - Change status of parts to be returned
WTYCL - Create credit memo list
WTY_ARCHIV - Display archived warranty claims
Master Data
WYP1, WYP2, WYP3 - Create, change and display condition records for pricing
WYN1, WYN2, WYN3 - Create, change and display message records
WTY_VSR_ACTIVE - Activate validations and substitutions
WTYRCL - Create, change and display recall
Regards,
Maheswaran.

Warranty Popup in Notification

Dear Gurus,
My Requirement is, while creating service notification i need a popup with warranty details.
Please suggest me the required settings with transaction codes.
Thanks in advance.

Do the configuration as shown below.
In Below image, for vendor warranty, tick has been made for notification & order.
In below screen shot, mention the start date & end date for Vendor warranty, so you get pop up.

Warranty configuration

Dear Experts,
please can you provide me with proper way of maintaining vendor/ warranty (I) category with counter, the warranty must be related to serial number, for instance, warranty of laptop SN88887238 covered for 2 years, also user/sales person should be able to view the remaining warranty in order to sell it before other laptops that its warranty still has more validity, should i maintain class type 039 (warranty) in MARA in SPRO> Cross application components> Classification systems> Classes> MAintain Object types and class types. then add 039 in material master classification view, or should i maintain master warranty for materials, also can i maintain warranty in PO me21n, need more clarification about this, response are highly appreciated.

Hi,
Please refer this link which will help you. Thanking you.
http://www.sap-img.com/plant/spro-configurations-transaction-codes.htm

Equipment warranty

Hi PM experets ,
Iam creating assets as Equipment(in Pm Module).i maintained Vendor warranty for equipments.
but i wnat to get notifications if the wannarty expires .
how can i get it. any configuartion required.

There are two ways that I can think of:
1. Create a single call maintenance plan for just the warranty. It's actually tied to the equipment, but has when the warranty expires as its call date.
2. Write a program that selects the warranties about to expire and generate notices from the program.
I'd use option 1 because it doesn't require any coding. A task list can be established for what needs to happen upon expiration. It can also be multiple counter based too (e.g. mileage and/or time). If it is a non-renewable warranty (e.g. 50,000 miles), this would be a single cycle plan. The problem is making sure that the maintenance plan matches the warranty's coverage.
Regards,
Brian Basch

Vendor Warranty

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