VERIZON FIOS ON DEMAND - Trying to rent a movie and we get repeating trailers

For the first time since having verizon fios for ten years, I sat down with my family to rent a movie. I pull it up in the on demand window area and push play and get THE TRAILER. I have patiently waited for the trailer to end AND ALL IT DOES IS GO BACK TO THE DISPLAY SCREEN WITH THE MOVIE INFORMATION TILE. I have tried every button on the remote and the same crap happens over and over. DO THEY NOT WANT US TO RENT MOVIES ANYMORE???? I am so frustrated with this **bleep** that I am ready to jump ship to TWC. So many problems have begin popping up as they make unneccessary changes to the menu. NOW i have no idea what to push to get the **bleep** screen to let me PAY FIOS to watch a movie. ANY HELP WOULD BE GREATLY APPRECIATED.

Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
(94086)

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http://support.apple.com/kb/HT1933
Regards,
-Norm G.

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(98261)

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VERIZON FIOS ON DEMAND - Trying to rent a movie and we get repeating trailers

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