Verizon greedy

I recently downloaded a trial app (Hangman), well it stunk so i did not purchase it. A few days later I reviewed may bill I had a $3.90 overage on it, so I called customer service, asking Verizon, what was this for. She state I downloaded a trail version of hangman. But I said I did not purchase it (I don't think the hangman app was more than about $2.00's) she than told me that because I downloaded in with media, that the download charge for the trail app was almost $4.00. I think the download of the app took less than 30 seconds, if that. Anyhow I glad Verizon scammed me because my contract is up and I was just going to upgrade with Verizon, but now I am in the market for another carrier! Its not the cost it the point. I would also have to say that the costumer service was just fine, but the Verizon's policy's not only sucks but it also stupid and all the policy makers should kick them selves in the butt for being stupid, foolish and plain greedy!
I would think Verizon would want everybody to browse and download their trial apps for free, so they can sucker people to buy there apps.

It has been in the contract as long as I can remember, many reps have come on here reinforcing that wording in the contract and countless people who have ported/canceled their service have also come on these forums complaining about their final bill NOT being pro-rated OR any refund being issued. This is for people in contract AND out of contract. Of course, you could be right and it may have been different at some point. For years, this is the way it has worked, though.
Personally, I have never ported a number out of Verizon, so I have no personal knowledge.
Are you speaking from personal experience? You ported out and are now back with Verizon???

Similar Messages

Verizon greediness

I am in the process of terminating my verizon wireless accounts. At one time we had everything in our house through Verizon. It is absolutely disgusting that Verizon was messing with employee benefits and retirement. Shame on Verizon. I do not know anyone who works for Verizon or am I related to anyone who does. Verizon's rates are outrageous - execs. make a fortune and the real people who do all the work and are the true backbone of Verizon get a "thank you" by Verizon wanting to cut benefits. UnAmerican and DISGUSTING!!! I want this forwarded to the top Verizon personnel.

im wondering why they went on strike? more money I am guessing. everyone wants more money. I do. but the money has to come from somewhere... unlike the govt, verizon can't print more money. to give employees more they would have to raise fees.The money comes from somewhere. you and I. the people that use verizon services.
I personally dont want to pay more for verizon services. I cant afford too, i've been out of work 8 months now.
verizon employees need to be happy they have a good paying job. no job is perfect 100% of the time.. but they are lucky to have one in this obama pawn shop economy.
all corporations are greedy, I agree on that one.

Why is Verizon greedy and not pro-rating service?

Called today to cancel my acct and was told I have to wait 3 more weeks until end of cycle. That's not a customer-oriented policy. Why not pro-rate it and end it when customer wants to end it? Pro-rating will increase customer satisfaction and boost customer loyalty. Verizon, don't you get it? People are getting fed up with GREEDY Corporations. Namaste.

It has been in the contract as long as I can remember, many reps have come on here reinforcing that wording in the contract and countless people who have ported/canceled their service have also come on these forums complaining about their final bill NOT being pro-rated OR any refund being issued. This is for people in contract AND out of contract. Of course, you could be right and it may have been different at some point. For years, this is the way it has worked, though.
Personally, I have never ported a number out of Verizon, so I have no personal knowledge.
Are you speaking from personal experience? You ported out and are now back with Verizon???

Good Job Verizon Way to Get Greedy

so i hadnt noticed until today that they got rid of the unlimited data.... way to sell out like at&t verizon i just upgraded in feb but as soon as my next upgrade comes we will be taking our 6 lines to sprint a less greedy carrier with better customer service enjoy being the 2nd or 3rd largest carrier verizon... remember when at&t was #1 **bleep**ty decisions like that are why they aren't anymore

BlkGenius wrote:
budone wrote:
By the time you are able to switch without an ETF, Sprint will no longer have unlimited data
Incorrect. Sprint has not confirmed that they will be getting rid of unlimited data. Sprint has assured customers that they will retain their unlimited data for the foreseeable future.
http://www.cnet.com/8301-17918_1-20111753-85/sprint-confirms-it-will-stick-with-unlimited-data-plans/
http://www.mobileburn.com/news.jsp?Id=16762
In fact, Sprint has been shuffling and axing a lot of their customer incentive programs, such as the Premier program, early upgrade program, unlimited hotspot data and others to ensure customers will be able to keep their handset unlimited data plans even if they have to pay for the tethering beyond a certain monthly GB limit.
Until Sprint officially axes their unlimited data plan, everything is speculation.
If AT&T and Verizon were smart, they would've went the route T-Mobile went. Instead, they're greedy. Not only are they forcing tiered data limits that are realistic as more applications and devices use more data but they both have the ability to slow a users speed after they reach a certain threshold and they chose not to do so. Verizon recently has said they will begin to throttle their "unlimited" data customers who are on the 3G EVDO network.
http://support.vzw.com/information/data_disclosure.html
http://www.droid-life.com/2011/09/16/as-of-yesterday-verizon-started-throttling-its-top-5-data-hogs-doesnt-affect-4g-lte-or-tiered-data-customers/
It remains to be seen if the throttling will occur only to customers who are tethering their device or customers who are using data entirely from the handset. In either case, unlimited truly isn't unlimited and if Verizon had the capabilities to "throttle" data, they should have taken that approach before enforcing tiered data. At the end of the day, it all amounts to being greedy. Verizon's LTE network hasn't had the adoption rate they desired and thus they want to force customers into choosing LTE, which the throttling does not apply but tired data does, which ultimately means customers will use more data and be forced into higher tiers or pay overages. It's a cat and mouse game, which the typical customer may not realize until it begins to hit them in the wallet.
We understand Verizon is a business and their main objective is to make money but there is something to be said about a company that in the midst of a recession, side with the consumer (throttling vs. tiers), as it builds a relationship with the customer that when things begin to turn around the customer will be more tolerable of rate increases.
How can someone recommend Verizon based on price when one day a customer could sign up for a $29.99 unlimited data plan and the next day that option is no longer available and for $29.99 you get 2GB of data.
I don't tether my device at all and 10 days into my billing cycle i'm at 1.109GB according to the meter on my Bionic and that's despite the fact I use WiFi whenever possible. I would think i'm a light data user compared to others. To think 2GB will suffice in the days of streaming EVERYTHING is ludicrous. $50 for 5GB of data is price gouging. Is it fair for your parents or grandparents who may use 500MB of data per month to pay $30? There has to be a better way of handling data while reining in those who abuse the network. Those that abuse the network account for a tiny percentage but as the old adage goes, "the good must suffer with the bad".
I love how people who can't even use correct Englsh think they know how to manage one of the largest corporations in the US.

Verizon, this is why I am leaving.

Verizon,
     I am writing because I can't seem to get an idea across to any customer service agent I speak with, but before we go down that road, let me tell you why I have to go to another carrier. I bought my first phone with Verizon nearly 2 years ago, it was the first Razr smartphone. I got it after being talked out of the HTC Rezound by a CSR. That RAZR ran out of batteries within a few hours, daily. So, one of your call centers took pity on me and upgraded me to the HD and extended my contract. I thought, wow, what a great business. I have a problem, and they take care of it. I was happy. I went through a few RAZR's, none of them really working for me. So, I decided I would buy a HTC DNA online (EBAY) and sell my RAZR to pay for that. I got my HTC in, activated it, and then went to the store and asked the CSR in the store if everything had transferred over, insurance, warranty, etc... She said that it sure had and to be sure to get an otterbox for the screen on my DNA. So, with that information I sold my RAZR thinking that I was covered. Granted, I should have read more closely the contract, but have you seen your contract? I just assumed your employee knew what they were talking about.
     Fast forward a year and few phones later. I am in the Verizon store on the iPhone 5s launch day (that was totally my mistake, wow, what a line!). My Nokia 928 had bricked itself and my wife wanted the new 5s, so I thought I would go in and handle 2 birds with one stone. After waiting 2 hours (again, my bad, I should have accounted for the launch day, but 2 hours in your store doesn't help with patience) I finally spoke with a very polite and knowledgeable CSR. He was able to deliver the bad news in a surprisingly professional manner. The bad news being that my insurance did not apply to my Nokia, or my HTC. That Verizon couldn't do anything for me, my Nokia was bricked and that was my problem not Verizon's. Also, that my phone upgrade had extended an extra 4 months. OUCH! I explained to him what his peers had told me a year before about insurance and warranty information transferring over, he politely said he was sorry, but that they were misinformed and that there was nothing he could do. Fair enough. I saw the logic, but I was still upset because I made decisions based on Verizon's word a year before. So, I asked him about the 4 month phone upgrade extension, that hadn't I signed a contract? He told me no, that it wasn't in the contract. But Verizon gave me a date, and then they changed it with out me knowing. Didn't we have a verbal contract with me? You know, like doing what you said you were going to do? Nope. They don't. So then I started thinking, why has Verizon been charging me insurance for so long if it wasn't applicable? I asked him if I could get a refund, he told me that I had to call customer support to get the refund and that yes, I should get it. So, I figured I would just get my wife's iPhone and go home and call customer support. Here starts problem #2.
     We live in New Mexico. It is a big state full of nothing and a lot of middle of nowhere's. He got the phone and started messing with it knowing it was my wife's. I wasn't paying attention, I was still reeling about waiting 2 hours for nothing, but keeping calm because it wasn't this poor guy's fault. So, after a few minutes I asked him, are you activating this line? He indicated that yes he had and that NO phone left the store unactivated. Wow, I wish had known that I said, because my wife is in the middle of nowhere and that the only reason we pay out or nose to Verizon is so that she is covered on her trips to the godforsaken reaches of New Mexico. He said, sorry, it was done and there nothing he could do to undo it. That not to worry, my wife will just get redirected to customer support. Thanks Verizon. Thank god it wasn't a surprise.
      So I called the cancellation center, not because I wanted to cancel, but because I couldn't handle doing another 1hr wait with Verizon. The associate I spoke with was very understanding of the concern I had for my wife. She switched the phones back and sent her a text telling her how to activate her 4S. I was very appreciative. I then asked her about the refund of the insurance money. She told me that I was paying for the privilege of being able to activate that insurance on my RAZR at any time. I told her that hadn't had my RAZR for a year, since Verizon had told me that everything had transferred. So I was paying for something that I could have never used. The reason I made that decision was based on what Verizon had told me. She said she could refund 2 months worth of money, but not any more. I said, we are not talking about a lot of money here. Money that Verizon should have never taken. She again apologized and said she couldn't do anything, even though she acknowledged the insurance was useless to me. I said this is crazy, I pay you guys for 4 lines a month. You guys took money that wasn't yours and you are balking over 40 bucks? I said on general principle that makes me want to cancel my service with you guys. Silence. So 40 bucks, that isn't yours in the first place, is more important to Verizon than my 4 lines? Silence. I explained that I can't cancel my account now, but I am really thinking it is best that we part ways. She explained that she understood and that my accounted was noted. Wow. Maybe I am off base here, but she didn't try to save me. She could have waved my wife's 30 upgrade fee (what a ripoff that is) which would have been the same thing. Nothing. Just good bye.
     So this morning, I called to activate my wife's new phone. Great experience. I told the CSR that she was great, but I had some issues the day before with the Verizon process and could she transfer me to someone who I could explain the problem too. After a lengthy back and forth, she explained to me that the only process was one where I could only complain about employees. I told her that employees were not the problem. The system was the problem. She told me there was no system for that and that there was a feedback option on Verizonwireless.com, which I couldn't find, so here I am writing this diatribe, because I had to vent I couldn't find anywhere else to do it.
     Lastly, here is why I am leaving. Verizon, you are greedy. I watched countless people sign up for EDGE. What a rip off. They are already paying for a subsidized phone and you charge them 30 bucks more for a subsidizing the phone? Crazy. On top of that, I saw people selling iPhones 4S's back to you for 100 dollars. They are going for up to $350 on craigslist and ebay. I know you need to make a profit, but wow. You are taking advantage's of people's ignorance. Shamelessly. Your network is the best. It is why I joined in the first place. But at this point in my life I think I can handle a few dropped calls than get caught up in this non-sense. Verizon, if you read this far, thanks.

Wow what a long post.
Your phone insurance was paid for a year but you never inquired after the verizon person told you it transferred over. You should have contacted the carrier Asurion and not verizon wireless.
The phone activation is totally understandable, however I have purchased my devices at full price and there is no $30 upgrade fees. I also put it in the bag and swap the meid/esn from My Verizon. So they must have changed something over the last two years regarding activations. Time waits for no man seems to hold true here.
You can always purchase another device from http://www.swappa.com or a few honest sites. Don't do any eBay oir Craigslist since you may get scammed.
In fouyr months your contract is up, you can get a new device at subsidy yet again, but research the devices prior to purchase.
Good Luck

The verizon company is the worst ever!!!!!!

I am totally at my wits end with this whole verizon sham. I was previously with another cell company that I never, ever had any problems with. However, due to family circumstances I needed to add a phone on my account for one of my children and, low and behold, verizon was the only one that approved me for a family plan without an outrageous per-phone deposit. So, happy for that, I signed my daughter and I with a verizon family shared everything plan. I got two new phones for basically free, I got the basic service on each phone, and then the shared data plan, and insurance, and we were on our way -- or so I thought!
Well, from the very first month -- actually about two-and-a-half weeks -- there has been nothing but problems and expensive problems with the so-called business. To start - one adult and one child sharing a family plan -- Verizon sends two bills looking to me to dupicates -- I pay one of them and discard the other -- so service gets interrupted. I call customer service -- oops, looks like somebody (on their end) set up the account wrong and has my phones being billed separately. Next - somehow I am being charged $5.99 (per month) for some "extra" verizon navigation service that I did not ask for, did not need, and certainly did not want for an extra fee. I call to check on this and have this fixed -- another verizon oops. After just the first month, verizon had $114 in account adjustments they had to make because of their stupid (or greedy) so-called mistakes.
However, with just our second month coming up there is already problems -- somehow two weeks into the cycle, the data plan I chose of 4GB of this supposed 4G LTE was already being exceeded -- I call up yet again to see what the hell is up and once again review all the billing problems -- oh, somehow our data plan was only set a 2GB and we were over by way less than a GB (hence my 4GB choice would have been plenty). So for a nominal fee of $10 they will bump my data plan to 4GB instead of charging me the $15 per GB overage fee. Oh, joy! It was their mistake in the first place. So the bill comes due -- I pay it, all is good. NOT! One week later this money sucking company call verizon somehow and for some reason decides to reverse and reject my payment -- blammo, phones shut off again -- I call up to ask what's up -- oops, my payment was some $50 short -- I pay that -- they turn the phones back on -- we review everything again, and customer service and I agree all things are good -- and bam, the very next day phones are off again.
My point with this is that every time they interrupt service, their fault or mine, there is an additional $15 per phone charge -- I had this charge three times in only our second month of "service" -- that is an additional $90 in fees right there. When I signed up, I was told that my monthly bill would be in the area of $190 TOTAL (for both phones), excluding the first month, of course, because we all have learned that the first month includes all kinds of bogus charges, fees, and tips! So, then, why have my bills been no less that $340 every **** month. I had spent more time on my lovely new phone with verizon customer service reps than any other person at all. Every month for three months there was discussions about the plan, the usage, the fees -- blah, blah, blah --
Well, what other fitting thing could then happen but low and behold some low-life scum steals my phone and immediately runs my data plan over 8GB somehow (i can't even fathom how). So I call verizon to tell them and file a claim on the insurance that I was paying for (the total replacement premium) only to find out that -- oops, I didn't have insurance on the phone since the first month's adjustments. So I interrupted my service (and haven't been able to get into "myVerizon" online since that day. I told my daughter she wouldn't be having her phone anymore -- when they shut it off, I am done. I have not had a phone since that point since I definitely cannot afford the $599 cost of another phone. I am on a fixed income and have been concerned about an out-of-control bill since day one. So, verizon this is my words to you:
SINCE I NO LONGER HAVE A PHONE TO TELL YOU AGAIN FORGET IT, CANCEL IT, I DO NOT WANT TO DO BUSINESS WITH YOUR CROOKED, RIP-OFF COMPANY, AND I CANNOT GET ON LINE TO TELL YOU IT THROUGH "MYVERIZON" (that title being a total joke to begin with!), IT APPEARS THAT PERHAPS THIS IS THE ONLY FORUM I MIGHT REACH SOMEBODY BY ---------- CANCEL MY ACCOUNT. QUIT CONTINUING TO BILL ME FOR THE SERVICE ON A PHONE THAT I NO LONGER HAVE AND THE OTHER SHUT OFF BY YOU. QUIT E-MAILING ME THAT MY BILL IS READY FOR VIEWING AND PAYING ON-LINE AT "MYVERIZON blah, blah, ********" BECAUSE YOU WON'T LET ME ON TO LOOK AT MY ACCOUNT BECAUSE I NO LONGER HAVE AN "active" VERIZON PHONE NUMBER (praise the Lord for that!). AND FURTHERMORE, TAKE YOUR $1,463 OR SOME RIDICULOUS CURRENT BILL AND SHOVE IT STRAIGHT UP THE TAILPIPE OF EVERY SINGLE PERSON IN CHARGE OF RUNNING YOUR LOUSY, GOOD-FOR-NOTHING, RIP OFF, SO-CALLED BUSINESS.
You should all be sued out the *** for the way you are robbing people. It is straight criminal and if the average Joe Q. Citizen pulled the same **** they would be jailed and have their freedom stripped from them. However, because you hide under some *********** fine print and claim to be a business, you steal, lie, cheat, and swindle from people every single hour of every single day and you rob people of their freedoms (from money, services, peace of mind, choices, etc.) and somehow get away with it without losing anything -- but customers, and you don't deserve them anyway. So you feel free to just keep on charging me for whatever you are going to charge me for. I will not give verizon another dime my money from my fixed income. I will not. You have lied, cheated, defrauded and just plain been a horrible business and I will tell anyone and everyone I come in contact that to stay away from verizon -- don't go to them and if you are with them, get out -- they will take everything from you and somehow make it your fault!
BOYCOTT VERIZON -- START A CLASS ACTION SUIT AGAINST THEM. LET'S STAND UP FOR THE CITIZENS AND BLOW THIS BOGUS MONEY-HUNGRY POOR EXCUSE OF A COMPANY OUT OF THE SKY AND FORCE THEM OUT OF BUSINESS -- or start doing business in a neighborly fashion.
<Post edited for clarity and profanity per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

lalala65 wrote:
However, with just our second month coming up there is already problems -- somehow two weeks into the cycle, the data plan I chose of 4GB of this supposed 4G LTE was already being exceeded -- I call up yet again to see what the hell is up and once again review all the billing problems -- oh, somehow our data plan was only set a 2GB and we were over by way less than a GB (hence my 4GB choice would have been plenty). So for a nominal fee of $10 they will bump my data plan to 4GB instead of charging me the $15 per GB overage fee. Oh, joy! It was their mistake in the first place. So the bill comes due -- I pay it, all is good. NOT! One week later this money sucking company call verizon somehow and for some reason decides to reverse and reject my payment -- blammo, phones shut off again -- I call up to ask what's up -- oops, my payment was some $50 short -- I pay that -- they turn the phones back on -- we review everything again, and customer service and I agree all things are good -- and bam, the very next day phones are off again.
Just from this paragraph, it puts your whole story in question. You make it sound as if Verizon is charging you something EXTRA to fix one of their mistakes. The 4GB plan IS $10 more expensive than the 2GB plan. The $10 "nominal fee" is just the price difference between the 2 plans. This is not just some charge to fix a Verizon mistake. If you want the larger plan, you must pay the larger fee.
You are either not explaining your situation correctly, you are leaving out some "other" information which would fully explain the situation OR you are purposely trying to make Verizon look bad for something they are not actually doing. You say Verizon "decides to reverse and reject" your payment, but then go on to say you shorted your payment. You then go on to say you then paid the part your shorted. So did you just pay the part you shorted, or did you then pay the ENTIRE amount? If you then only paid the part you shorted, I guess Verizon DID NOT "decide to reverse and reject" your payment. They accepted your previous payment and shut off your phones because you did not make the full payment. This is YOUR mistake, NOT VERIZON'S mistake. Even if you did pay the full amount again at that point including the part you had originally shorted from the 1st payment, it is still YOUR mistake.
I find it hard to believe you did not have these kinds of problems with your other provider since they were forcing a CURRENT customer to pay an "outrageous per-phone deposit" in order to add 1 line to your account. It appears as if Verizon should have done the same.
Of course, you do have the option of paying or not paying your current bill. However, it is YOUR responsibility to do so and it will only get larger if you do not contact Verizon CS by calling them(or going into a Verizon store) and cancelling your service EVEN if you do not have an active phone on one of your lines and your service is cut off for failure to pay. When you cancel your service, you will ALSO have 2 ETF's added to your already large bill.
Good luck with your situation, it appears as if you will need it.

My services keep getting changed each time I "Upgrade" and my plans keep costing me more at Verizon Maybe I should switch companies...

Please forward this to corporate... I pay for 5 phones a month, currently at 250 + a month, putting it into perspective... a car payment. I've been a customer since 2000 both with my exhusband and after my divorce, I've paid for them. I was on the upgrade every 2, then that went away, my unlimited data has gone away on one phone and now when i upgrade my phone i will lose it too, just seems your plans have been nickle and diming me. I have no problem paying my fare share but it seems that I as a customer continue to be neglected and not rewarded for staying with your company. Other companies are offering free smart phones with 2 years and unlimited text, talk data per phone for anywhere 35 to 50 a month. I'd be willing to do the 250 a month for my 5 lines, to have the talk text data and would be willing to add a 6th line but when I go to do it with verizon, my bill is 312 plus tax without the 6th line, thats 67 a month per phone and data split at 4gb. Why am i not upgraded with services or rewarded for being a longtime customer??? Should i go to another company and pay them the 250 a month for more services or 300 for the 6th phone that i am paying now for less services and less equipment???? Verizon does have the best coverage, but seems they are getting greedy and lacks a daisy. Two of my contracts are up since the summer, and i was about to upgrade, but after the sticker shock, the other 3 of my contracts are up next month and last 2-in 3-and 5 months... guess what...T-mobil, Att and Us Cellular have great service where i live now, and have very appealing contracts...at that time, we have valentines day, my daughter will be 16, i have mothers day and my son is graduating highschool.... i'm sure there will be some deals then too...

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Just returned my iphone 4s to Verizon. Back to the iphone 4 I kept, thankfully. With the return however, went $35.00 of unwatched TV episodes and can't access, they are not in que

After downloading 2 days ago $35.00 of TV episodes on the iPhone 4s because it had the memory, my computer does not. I was also taking advantage of a friend's high speed internnet f that I don't have at home, I ended 2 weeks of agony by returning the 4s to Verizon and switching back to the iphone 4. Today was the drop dead day to return the 4s and revert my contract. Unfortunately, I cannot get the TV episodes I did not get a chance to watch. I could not back them up on iTunes because I am out of space on my computer but originally was going to keep them on my Apple devices until that issue is resolved. I could watch them on the computer via the phone in the meanwhile. Got 1 episode out of 12 viewed. 5g iCloud was not enough backup space plus my internet at home would have taken years to do it. I thought no problem, whole idea with IOS 5 was ability to access your purchases wherever and whatever apple devices you have on hand, works for the apps. Wrong, went to download 1 episode and I was charged again. Now I have to hassle with Apple support with that and the 12 other TV episodes. I have loved my ipods all the way to the click wheel, the video, the iTouch, and the iphone 4, all of which I still have but the iphone 4s issues and the IOS 5 update, really soured me! Apple is just TOO controlling, greedy and taking away the fun!!!

I guess but that was what I was on earlier but it wasn't of much help.
I need to chat with an apple person but don't know how if I don't have a phone accessible.
Is there a way to connect thru a laptop or something?

Verizon OUTRAGEOUS with forced data plans

I've used Palm products since the pilot. I've had a centro for 2 yrs with verizon...now I want to upgrade to Palm Pre 2, but verizon is forcing me to buy a $30/month data plan that I don't want and will never use. I love my palm devices for reasons other than internet access. If Verizon doesn't change this policy, I'll have to abandon palm and go with another carrier. Isn't Palm losing sales becaue of verizon's greed? They should put pressure on Verizon to abandon this outrageous, greedy tactic to abuse their customers.
Post relates to: Centro (Verizon)

Contact the FCC immediately and file an informal complaint. As a communication company, Verizon should never by permitted by the federal government to deny internet access by its VZAccess Manager firewall and unreasonable charges. You can find the FCC information online very easily. Fill out the PDF and submit it. The more of us who do that, the more responsive the federal agency will be to force Verizon to reverse its predatory scheme.

Issues with Verizon customer service

Question 1: Just wondering--If a verizon representative promised you the early termination fee (ETF) would be waived and you have it in writing aren't they obligated to waive the fee?
Story: I have had verizon service for seven years. In early June my Android broke and I connected an old flip phone until I could get a new one. I was told by the service associate that I would not lose my Verizon unlimited package as long as I upgraded my device within 14 business days of having the flip phone on my account. I upgraded on day 12 which was June 21, 2012 (Before the Unlimited plans were taken away by the greedy company). I found out when my bill came in that they took away my unlimited and put me on a data plan but were still charging me the same. I fought with them every month after being told over and over that I was given my unlimited back. This went on until November of which they started submitting requests which continued to come back denied. After six months of fighting I just wanted to get rid of Verizon. Furious at their breach of contract I requested to terminate my service. I was told by the rep (I requested that promise in writing and have two e-mails to prove it) that the early termination fee would be waived because the reason I was canceling after seven years was due to Verizon's error. Well, my service was terminated on January 5, 2013 and I received an e-mail that my final bill was available. I was expecting a refund but low and behold they still are trying to charge me the ETF. They are trying to charge me $316.65. I just got off the phone with them and they are saying that the associate who promised that the ETF would be waived was not authorized to do so. Honestly, I don't care if she was not authorized to do it, it was promised (yes, just like my unlimited was). It should be taken off the final bill and I should receive a refund for overpayment of the last bill. I still don't understand how they claim I was even under contract because I didn't sign a contract for anything other than my unlimited plan.
Question 2: Can I hire an attorney to fix this mess if they continue to refuse the waiver?
Either way, I'm not going to pay it and if it goes to collections I will continue to fight it. None of this was my error, it was theirs. I'm so fed up!

Just for reference, here are the e-mails from the verizon wireless rep (minus her full name and my e-mail for privacy reasons):
First e-mail:
From: "K" <@VerizonWireless.com>
To: " <j>
Sent: Friday, November 30, 2012 6:07 PM
Subject: Contact me
If the IPR gets denied again I will waive the ETF personally.
Then my response to the first e-mail a short time after:
From: ME []
Sent: Monday, December 10, 2012 9:45 AM
To: Verizon--name and e-mail not provided for privacy purposes
Subject: Re: Contact me
Hi K,
I just wanted to check the status of my Verizon account. They should be reinstating my unlimited everything. I've been going through this since June. Please call me and let me know what is going on. Thank you!
Regards,
Verizon's Second e-mail:
From: "K" <@VerizonWireless.com>
To: 'ME' <>
Sent: Thursday, December 13, 2012 12:56 PM
Subject: RE: Contact me
Hi J!
I just wanted you to know that I just applied the credit for the Early Termination Fee for you as promised. I tried to re-submit it back to the department and they denied the request for me. I just wanted you to know that the account’s ETF is waived for you of 290.00.
I apologize about the inconvenience of the situation and I hope you have a wonderful holiday season!
END OF MESSAGE
Since posting this I have filed a complaint with the Better Business Bureau. I've also found that since the representative is an agent of the company tasked to handle discrepancies like mine and her information which I have in writing is that if Verizon chooses not to honor this (in addition to their breach of my Unlimited contract) it is a complete violation of the Uniform Commercial Code.

Disapointed in Verizon

I’ve had the Droid X for over 20 months, love it, love the unlimited data plan. I was looking forward to when I could upgrade to 4G. Now that I'm looking to make that change to 4G I’m told that I will lose the unlimited plans, I’m told that the Droid Bionic is not available – no longer make it ( as of the 27th of June they still advertize it while you are on hold - ?????), and I’m told if I don’t make a change today I lose the unlimited plan for good. Loved the sales pitch for shared data plan, who are you kidding Verizon with a smile tells me that this is what everyone wants. This is what Verizon wants. Verizon got greedy. I think we all should go back to our basic cell phones, drop the data and use the computer. The phone companies have created a way to make more money off our addictions. We are being scammed by the Mobil companies using technology – we are a stupid race.
4G, faster data = more availability to the web = more GB used = more money for Verizon

markvicki wrote:
We are being scammed by the Mobil companies
It's not just Mobil, it's Exxon, BP and many others.

Dear Verizon: $2.00 "Convenience" Fee - Give Me a Break!

Dear Verizon,
I would like to first thank you for all your services over the last 8 or so years. You have been nothing but a reliable service and in times of complete dissatisfaction your customer service has been nothing but extremely helpful.
I have stumbled across several articles bringing to my attention your $2.00 "convenience" fee. Verizon believes this will reduce their fees for chasing customers who don't pay on time. As a die-hard customer and strong supporter of Verizon for the last 8 years, I have always paid my bill online via credit card. Because of the lack of responsibility held by a minority of your customers Verizon feels the need to punish their entire customer base. Sure you say there are "free" alternatives to pay like in-store payments and snail mail, but then where is my "convenience" discount to use these payment options?
I'm filled with much sadness to watch a company that I've stood by for so long to make such a poor decision. When Verizon first screwed it's customers by removing the $100 cash advance for the "New Every 2" and only giving $50, I still stood by you. When the whole phone community went from "dumb phones" to "smart phones" and everyone forced their customers to pay more money for data plans, I still decided to stay with Verizon. When Verizon decided to remove unlimited data and charge a higher fee for their data rates than their competitors guess who still stood by your side? This guy. And when Verizon failed to bundle data packages into family plans again who stayed with Verizon? Me. With this latest move I can't even begin to justify this undeniably greedy money grab labeled as a "convenience" fee to pay my bill. As soon as the last 2-year contract expires in my family plan I will be jumping ship and taking every last soul I can possibly convince to leave Verizon. Do the CEOs of Verizon not follow current events? Take a look at Bank of Americas attempt for "convenience" fees. Wake up Verizon, the whole world is watching.
Sincerely,
Andrew Welsh

Weth handeled one aspect of your question, I'll address the "refurbished" section.
When your phone (software or hardware) "breaks", you have 2 choices to get your phone replaced. Speak with the manufacturer or the cellular provider. The difference is that the provider can send you out a phone and give you time to send in the old one so you dont have to be without your phone for too long. Yes, you will get a "refurbished" phone of the same make and model IF the provider has any of them in stock. There is no alternate or substitute available. (This is part of the agreement that your cellular provider has with the MANUFACTURE)
If you go through the manufacture for a warranty issue, and they replace the device, you sill still get a refurbished device of the same make and model. (you have to send your phone in first)
Remember, Verizon, AT&T, SPRINT, T-Mobile are all CELLULAR CARRIERS and do not make the phones or the operating systems that are in the phones.

Verizon cheats customers

I see where the company gets us. Att has rollover so you won't have to up your plan. Verizon is greedy. I can't see why they can't let us buy back the leftover minutes and add those to the following month. Oh, thats right then they would lose money when people go over the paid amout of minutes. Look at what they charge for the minutes you go over. I have 3 phones with 1400 min. that are shared. 466mins. per person and those minutes go fast. They scam you in every way possible. Verizon is to worried about penny pinching then they are having the best plans for the customer. Rollover is the best thing that has ever came out. They can even switch out phones without calling anyone. If att can do it verizon can do it also. I can't wait til my contract is up!

mfreedog wrote:
overall Att is doing better than verizon. Verizon needs to step up their game. Most decent new phones come out other carriers get them first. They got Apple and now they got windows. Don't get me wrong the droid is great. Us customers need to force Verizons hand. Lets be the best and not 2nd best. Verizon could be cheaper and have better phones. Like I said they cheat us in the long run. We pay for the plans and they can't come up with a way for us to keep our unused minutes? We pay for the minutes so why can't we keep them? I would pay a dollar or two extra in order to keep the unused minutes.This way if we pay for them no other carrier can say we are like them or stealing there idea.
Verizon doesn't care what you want. They have the "network" and 90 million people buy their marketting **bleep** about being the best, or have very limited other options. If AT&T has the perfect plan for you, switch to them. Between having most of your friends on AT&T (to take the best advantage of in-network calling) and the roll-over minutes, it sounds like it would be a good move.
Verizon is never going to "step it up" because they can get away with doing less and charging more for a variety of reasons. You can either stay or go, but if you are going to complain, Verizon would prefer that you go.

Take your GODSMACK verizon you had it coming !

Total arrogance CAN be countered with total rejection, as confirmed by the events of the last 24 hours. Yeah, I'm talking about the much anticipated share data plan. Sure, people had asked for a share plan, but who would have thought that Lucifer would double down in one fell swoop and slap us like we just insulted their mother. Yeah verizon, I'm talking about YOU. Rome fell in part because of the arrogance of it's 'leaders' and its overextended, overreach. One thing Wall street has taught us all, YOU ONLY GET TO CHARGE WHAT THE MARKET WILL BEAR. Well, looks like this one broke the camels back. One vz exec was quoted as saying that the company was pleased with the reaction of the proposed plan. Who exactly are they trying to kid ? What parallel universe does this guy (get paid to) live in ? LVOL (laugh very out loud) Not only did the feces hit the fan, but someone at verizon actually carried it (in a data bucket). Well, that's one bucket with a (gaping) hole in it. You will get exactly what you deserve verizon, a public REBUKE. Just be thankful we don't allow public stoning. If there was anything approaching corporate embarassement, this should have triggered it, but no one here is expecting that. What this proves to us is that REJECTION is a strong tool (remember High School ? ) Take that you greedy slug.

Same boat here. Extra $$ for the same or only 1GB for two iPhones to keep the same premium roughly.
New plan does not add up in favor of 99% of the cases I'd bet. We have no need for unlimited voice minutes let alone unlimited texting, when I send less than 1 text message per year!
Unfortunately we're kinda locked into Verizon because they have the best coverage in our area.
We're locked in for another year and half, so no rush decisions to make as long as the iPhone 4 and 4s hold up, we will be fine (not charged extra). The grandfathered unlim data & 2GB are way cheaper than the new plan for the same cost excluding fees & taxes that would only allow us one measly GB of shared data for 2 iPhones.

I support the Verizon CWA union 100%

If you support the 45,000 union Communication Workers of America instead of the corporate leadership please add your voice to this post.
Last year Verizon made over 10 billion in profits and now they have a list of 100 demands to the Union in order to make them give more while the greedy Verizon corporate leadership take more for themselves and give up nothing.
I am a customer and have no connection with any union, but I am sick and tired of filthy rich corporate heads forcing workers of this country to make all the sacrifices while they become even more corrupt.
Thanks and Please add yourself to this list.

JP12 wrote:
Don't tell me, you need to do your homework before replying.
If you had done any homework at all before your intial burst of posts on this subject, you'd realize that the issue of unions and workforce compensation are FAR TOO COMPLICATED to be boiled down into a simple "ZOMG, unions are great for everyone!"
No, unions are not great for everyone, if they were, there would be no controversy. They aren't even great for all workers. It's a little more involved than that.
A good portion of the problem in this country is that people want (dare I say need) to boil down incredibly complex issues into some type of 10 word sound bite that captures their absolute support or hatred for one side or the other. That isn't how the world works, and when the people in charge start behaving the same way, we get our current situation.
Your statement that " It is a fact since 1970 that wages have gone down for non-union workers since unions and union memberships have gone down as well." is an excellent example. What you are proving there (if we assume that we agree with the sources you used to reach these facts), is correlation, not causation. I know there's a lot more going on in terms of middle class wages than just union membership.
I don't disagree that we, as a nation, have a problem. I just don't believe it can be solved by some kind of one-fits-all bandaid of boycotting any company that has some type of business relationship with another company that has been "mean" to a union. (which, by the way, is probably most mid- to large size corporations in the world)
Verizon Wireless, the workers whose salary I pay with my wireless subscription fees, are not unionized, and I don't think they ever have been. I also think they're pretty fairly compensated for the work they do, and that if they feel like they aren't, there are quite a few other companies they could go work for. I also like my wireless service.
If no one can change your mind, what are you doing on a discussion board? Discussion changes minds and builds knowledge, and you are open to neither.

Verizon greedy

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