Verizon has lost my payment

I am a new customer and sent my first payment thru Bill Pay on 12/12/2012. It was not due until 12/23. A check was sent and cleared so Verizon received payment. But they are saying they can not find it and while a total of 6 Verizon representatives from Verizon's financial services section have responded to my calls, no one seems able to solve this issue for me. Two TOPS requests have been sent and still no resolution. This has gone on for over three weeks. Bill pay has sent them two faxes with all the requested information to prove that payment was made and deducted from my account. So where does a very unhappy customer go from here? I really do not want to go to the State Attorney General or the Federal Trade Commission over a problem that should be so simple to resolve!

Oh my, good luck Charisma. I am fighting Verizon right now as well. My bank changed their online billpay format and when I paid December's bills I accidently paid $199.75 intended for the cell phone to the old discontinued land line account. Verizon certainly had no problem accepting that money from the bank but is having a problem finding it. So in the meantime my Dec 17 bill is showing past due. My son bought me a new phone for Christmas but before I could have it activated, I had to pay my "past due" bill, so, out goes another $199.75 while they sit on my other $199.75. I too had the bank send, twice, documents to their fax number in their finance department, as advised by Keith. Nothing since December 26. So my bill still shows past due, even though, it's been paid twice, and I will have to continue paying or risk having my cell service cut off. Verizon products and cell towers are outstanding, their customer service...well...it isn't what I can type in public.

Similar Messages

Verizon has lost signal strength

Verizon has done something to its towers in this area (La Porte, TX). In the past I could use my phone anytime at my residence anywhere. I am using the new Ddroid Razr. Now the signal is so intermitten my phone drops calls. I recently purchased a wireless home phone as I wanted to give up at&t, however the signal was so bad I had to return it. I just want the phone to be of use and not a bragging right of ownership. Just give me a decent signal. Verizon tech support has been of no help with this issue. Help please.

I downloaded the 4.0.1 software and did the shift-click Restore button to 4.0.1.
Yesterday I was at 0-3 bars, with it mostly staying on 0-1.
Now I'm seeing 3-5 bars.

Verizon has lost touch with CUSTOMER SERVICE

I have been with Verizon for almost 18 years. They don't give a ****. I have been trying to upgrade my phone since it broke and have gotten nothing but the run around. My first experience was asking why I had to pay an upgrade fee ( $30) for a $99 phone and the chat rep explained that they wanted to keep the cost of the phone down...that makes total sense???? OK reconciled to the COST OF THE PHONE BEING $30 MORE...I will pay. Nope, had trouble with my address because my mailing zip is different from my home zip...has been for the last 18 years. OK called- problem fixed no worries. Your phone will be delivered in 2-3 days. "Why not overnight?" "You have to pay extra." "It says it is free." "That's online" "I tried to order online, you just confirmed YOUR SYSTEM's PROBLEM. I should be eligible for online." "I will have to start a trouble ticket. It could take 24 to 72 hours to resolve." "Start it."

Postpaid carriers charge an upgrade fee, and although I disagree with it due to the fact I'm agreeing to keep your service for another 24-months, it's still charged. They're saying it's offsetting the cost of activating the new device. I can assure you, it doesn't cost the company a dime to do an ESN change.
That said, representatives are at a loss sometimes, and don't have the access to make the required changes. That takes some time.

Verizon has ruined my credit and doesn't seem to care

I was excited to get approved to buy my first home today, and come to find out that Verizon has TWO ($110) stings against my credit, both for the same amount. This is apparently for the FIOS I used to have, and had to get rid of when I moved.
I never received any phone call, email, or letter from verizon or any collection agency. Also, the amount in question dates back to 2011. Here's the real kicker, I'm STILL a verizon customer. I've had a verizon phone for the past decade, and nobody bothered to call me about this. Instead they're telling me that the bill or payment must've gotten lost in the mail, so instead of contacting me they'd rather attack my credit.
Called verizon, and they said they removed it from their records, but I still have to deal with the collection agency to get it off my record. The collection agency says that I can either pay it, or prove that I paid the amount in question. Since this is from 2011, I have no records of this.
This has turned out to be a bureaucratic nightmare for something that is clearly verizon's fault. Not only am I contemplating dropping them as my phone carrier now, but surely the rest of my family will drop them too for their phones, and FIOS as my family is crushed that I am not going to get the house I found. All over 110 dollars that they couldn't bother picking up the phone and calling me about. This cost me a home, verizon. My first home. Hope you're happy. If this doesn't get resolved soon, I'm going to the BBB. Also will find out what other options I may have against verizon. This is complete ignorance, and makes me sick to my stomach. Can't believe the nightmare this has caused.

I agree they should have contacted you, but in the future, make sure you request a free copy of your credit report from annualcreditreport.com and check it each year to make sure there are no questionable items. Then they can be rectified ASAP so there are no surprises later on when someone else checks your credit :)

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't use. This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages. I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time. Lots of charges.....But I'm am getting no help. Not even an offer of a payment plan to help me out. I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!! Does anybody have any suggestions on how to deal with them? We are not wealthy....or I would just pay this and walk away......

There is a big misconception in what customers believe a cell carrier is obligated to do.
You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
Good Luck

I have been lied to and Verizon has wasted over 18 hours of my time hanging up on me and placing me on hold with no solution

On the morning of a charity event that I was running for 350 inner school children my phone asked if I wanted to do an update. I clicked yes and life as I know it has changed. The whole charity event was messed up because I had everyone’s assignment in the phone and the lollipop update made it hard to navigate. One of many things that is wrong is everything I do, I get a pop up asking me if I want to use One Touch Wizard. No matter how many times I click always use one touch, I have to go through 2 extra steps for every move I want to make on the phone. I called Verizon and they stated that they are sending everyone new phones because this update was so bad. However, they cannot send me one because on day 3 after I bought the phone I dropped it and it has a tiny crack in the screen. This crack has never effected the phone and my problems are simply because of this update. In approximately 18 hours of tech support, I have been but on hold for 15 to 45 minutes at a time with no one coming back until I ultimately just gave up and hung up. Often I was promised a call back and it never happened once. Again, I had to call back and start all over. I would call back and have to start the support process all over again. Because of all of my time and the data I had to use for updates and such a Verizon rep gave me 1 gig of data per month for 12 months. I called another time and they said the rep was not authorized to do this because I was on a loyalty plan. So this means that when a Verizon rep tells a customer something you cannot believe it because they can take it back. The only reason I am on this plan is because I paid for several months while I had a non working phone. Verizon sent me 18 straight defective phones. They were deemed defective by the manufacturer. Verizon has no respect for all the time I wasted and I almost lost my job because of it. I now have a phone that is effecting my job and my life and Verizon wants me to pay for a new one. I feel that I am being strong armed and this is a principle thing for me. I decided to post here before I file reports with the BBB, Attorney General and the FCC. I look forward to Verizon’s reply. Thanks!
Michael
Personal Information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Im wondering why my post hasn't been answered yet. I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him. I can understand why my phone couldn't be replaced because of the small crack. I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems) but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update. I dont think it is fair to have to pay that as well. In addition, because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm. Verizon has cut this off. Im very dissatisfied and I have been a customer of Verizon for 13 years. Im hoping for a response this time.

Even I cant believe this is happening again! i'm once again asking for help with my account. Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means

Even I cant believe this is happening again! i'm once again asking for help with my account. Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means ending my contract, i just want the hell over. I went into my bill tonight and the mess was still there I paid $110. that's what I owe

I guess I spoke too soon! I really can't believe this nightmare is not over yet! My account is still wrong. The credit that I was due totaled $63.00 I am looking at a message on my phone saying that $21.01 was credited which makes my balance $219.72. I received a text the following day that says, I processed your credit of $30.00 and your new balance $216.73 how is that possible? None of the late fees were credited and the amount due for my monthly charges are wrong. Before any changes were made to my data plan back in Nov. My monthly charges were $140.00, I needed my hot spot back and i was told that the hot spot will increase my bill $10 for each phone that totals $20. The customer rep that change my data plan at that time also gave me a credit of $20 to compensate for the increase until I had time to talk with customer service about the mix-up with my Hot spot. I originally had the hot spot, but the rep that change my plan almost a year prior told me nothing was changing except I was getting more for less money. I explained to that rep that I need my hot spot 4 times a year...and I don't want my plan to have any changes. To verify what I'm telling u check my account and see that I called from Albany New York wanting to know where my hot spot was and I was told I didn't have the hot spot on my account since the last data change! I lost money once again due to the verizon rep's. so my current data plan the rep promised would increase $20 which makes my monthly charges that were $140 prior to the change $160 after the hot spot was returned to my account. Then I was given a $12 credit per month for 12 months because of so many mistakes made to my account so with that $12 credit my monthly charges should $148 + surcharges + taxes and that's not what I see. I do know this much right now my account is in such a shambles I can hardly see the light at the end if there is an end! I need real help!
>> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

Verizon Not Receiving My Payment

Pay my bill online + on time, get conformation # + "Thank you for your payment" e-mail. It is deducted from my credit card but does not register in my account. This has been going on for several months. I've called several times, spent hours on the phone with rep's, Verizon has my phone # wrong in my e-mail conformation page & still no
resolution. Please help. Just got off the phone with a rep for about the 6th time. He said it will be resolved. As the rep's have said in the past. PLEASE HELP!

Hi gregandsharon,
Sorry you are having difficulty with your payments. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

Verizon just lost a long-time customer

On September 19 I walked into a corporate Verizon store on East Washington Avenue in Madison, WI to check out the iPhone 6 and iPhone 6 Plus. Because of the early upgrade offer both of my lines were then eligible for the upgrade. I've been a customer for 9 years. When one of the reps brought up the Edge program I asked him, and then his white-shirt companion, about pricing. I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear. They punched numbers on their calculators and the numbers came out to what I expected for upgrade pricing. Two days ago I get my bill notification. I take a look and there it is; full price charged for the phones.
I called Customer Service, and while the young lady on the phone was sympathetic and did try to correct things (she did her job the best she could), it came down to I have to go into the store and argue with the manager, Dustin, to fight to get the pricing adjusted and get back on my old plan. What possible reason would I have to pay full price for two phones, and move to a more expensive plan? I've had plenty of data in my old plan, and a 2-year contract has never bothered me. Apparently, according to the CS rep on the phone, this is not the first time a store has said one thing and charged differently.
What's going on, Verizon? Can you not control your corporate stores? A long-time customer has to go in and argue with the manager? Argue? This has all the makings of a shady used car dealer. And in the end, if I could manage to get things worked out, what do you have for your long-time customer for the trouble? Verizon needs to empower their first-line call center folks to offer something for the misery that their lack of corporate control seems to unleash on customers. Not a $10 gift card either. Something of this magnitude should have a whopper of an apology offer.
Anyone thinking of going to Edge, don't. In fact, after this whole deal today I'm going to take my business to T-Mobile. I just can't believe Verizon has no control over their stores. I can't believe they have no ability to correct this kind of issue without sending me into a store to essentially wrestle with a manager who, apparently, is an a-hole. Head to T-Mobile people. My old plan with Verizon will cost me $40.00 a month less with T-Mobile. So again, if I wanted to pay full price for a phone, why wouldn't I just go to a better carrier who has superior coverage in my area? Well, that's what I'm going to do.
So long, Verizon. Maybe you'll learn after state consumer laws crawl up your rear for the actions of the stores you cannot control.

veldigar wrote:
... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear.
Then the employees, and you, don't understand EDGE. It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation to stay with Verizon once the phone is paid for, which you can do at any time. So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

I feel that Verizon has conducted and treated a long time customer just to make a few dollars. I added a hotspot feature on my Iphone and its called a plan change. I wanted 1 gig and ended up with 4 gigs. If 1 gig was not available I was not informed. Plu

I feel that Verizon has conducted and treated a long time customer in a predatory manner just to make a few dollars. I added a hotspot feature on my Iphone and its called a plan change. I wanted 1 gig and ended up with 4 gigs. If 1 gig was not available I was not informed. Plus the charge for the convertion to a new plan. I called today and I cancelled the plan so I 'm being charged another fee for the plan change. I have really enjoyed working with Verizon but I will have to start looking for another provider.

veldigar wrote:
... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear.
Then the employees, and you, don't understand EDGE. It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation to stay with Verizon once the phone is paid for, which you can do at any time. So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

Adobe cloud has lost connection with the server

Adobe cloud has lost connection with the server, can't get adobe cloud to work so I can re-install photoshop to fix a corrupted DLL file.

*Adding new items/removing orphans*
Try iTunes Folder Watch or iTunes Library Updater. Folder Watch is much faster on the adding files front, can be set to run in the background and includes a useful exclusion feature, however it’s slow at removing orphans. iTLU is better for this although doing it manually after looking at a list of proposed removals generated by Folder Watch is probably faster still. iTLU can also be set to update iTunes when you've used 3rd party tools to change tag info.
You may need to amend the list of file types these programs look for. My list includes:
.mp3 .mp4 .m4a .m4b .m4p .m4v .mov .wav .aif .mid .ipa .ipg .ite .itlp .m4r .pdf
Note the last 6 types may not be recognised as already being in the library so should either be omitted from the search or you can add (at least for Folder Watch) individual exclusions for files you know are already in your library.
tt2

My iMac running mountain lio SO 10.4 has lost connection with my Kodak ESP5200 printer. Both are connected to my ISP router OK

My Imac conputer has lost connection with my printer.
The Computer is running Mountain Lion OSX10.4
The printer is a ESP5200
Both are commected to the router.
Any ideas ??

Follow the steps @ > Troubleshooting printer issues in OS X

Nokia Ovi Suite has lost connection with your devi...

5 months has passed and many hours on the phone to Nokia. The phone has been completely reset /reboot by Nokia time and time again and still the phone gets this message when trying to update software..."Nokia Ovi Suite has lost connection with your device"....We were optimistic that the software upgrade would solve the other problems we are having with all the Nokia phones at work. They are all E52's

Having the same issue currently with an E72 software version is 054.005.266.02 and Ovi Suite 3.1.1.80
Actually I had connection lost all the time with all previous versions of Ovi Suite too... it has never been reliable.
Using original Nokia USB cable, connected securely. Tried different PCs, different USB ports, same issue.
Just now I'm trying software update and it looses connection during the backup process all the time... very disappointing. Screenshot attached if anybody is interested.
Attachments:
nokia_conn_lost.jpg ‏40 KB

E5: Ovi Suite has lost connection with your device...

I am trying to update the software on my E5 using OVI suite but I keep getting an error during the install phase (after backup). The following error and instructions are displayed in the OVI suite window but makes no difference when I follow these instructions (just end up back with the same error).
"Nokia Ovi Suite has lost connection with your device. Follow these steps to help reconnect your device:
1. Remove USB cable from your device.
2. Restart the device (turn off and on again).
3. Re-insert the USB cable.
4. Click 'Ok' below to continue updating."
Current E5 software version is 042.007.
I am trying to update to E5 software v. 043.115
Any ideas?

Yep having the same issue. Just got a replacement handset due to the random restarting issue, soon after setting up the new handset I get a message on phone saying software update is available. Both OVI suite and Nokia software updater say version 43.115 is available (about 200mb in size), I currently have the same version as you 42.007. It claims to do a lot of improvements to the handset. The update downloads fine but when it comes to installing I keep getting the same issue. Phone simply will not restart automatically and the update restarts then fails at the same point over and over. Had the same problem with my previous handset.
I spoke with my network provider to see if it was an issue with the handset needing firmware specific to them but they said no it is an issue with the firmware itself and has been happening to everyone since its release!!! They said I should not download it until Nokia has resolved the issues with it. But how do I know when that will happen as I cannot find anything put out by Nokia stating there is an issue or anywhere on web forums saying there is actually a problem.

Disk Utitlity has "Lost Connection" with Disk Management tool"

[ Edited by Apple Discussions Moderator; please start a new topic about your technical issue. ]
Running OSX10.3.8
I installed:
"iTunes" (6.0.2)
"iPod Updater 2005-11-17" ((null))
"iChat Update" (2.1)
Went to repair disk permissions
I get this error:
Disk Utitlity has "Lost Connection" with Disk Management tool" Please quit Disk Utility.
then it says quitting Disk Utility may render the disk useless. Stopping the scan just gives a "stopped by User" red text message in the DU screen.
Had to Quit. No other way out.
Now it will not repair "or" verify Disk permissions at all.
What to do?
Powermac G4 1.25ghz, OS9/OSX Mac OS X (10.3.8)

Getting the same results booting off of the install CD. I even ran fsck -y after a soft boot(command S). Note I also installed the iPod updater and iChat update.
I'm getting a crash log that has to do with DiskManagement
Path: /System/Library/PrivateFrameworks/DiskManagement.framework/Resources/DiskManage mentTool
I tossed the pref file for Disk utility and tried to locate a pref for the Disk Management but nada...
Is there a prefs file that needs to be tossed?
Anyone do a recent Onyx Maintainence cleaning?
Is there a way to do an iTunes Uninstal and reinstall a previous version?
Powermac G4 1.25ghz, OS9/OSX Mac OS X (10.3.8)
Powermac G4 1.25ghz, OS9/OSX Mac OS X (10.3.8)

Verizon has lost my payment

Similar Messages

Maybe you are looking for