Verizon is a SCAM

I really hate posting this but Verizon left me no choice. We signed up with Verizon in May of this year and it ended up being the biggest mistake of our lives. The following month we had a bill of over $400 which caught us by surprise but we learned the hard way that we went over our minutes. That same month (June) we had to send back one of our phones because it was defective. In July we see this equipment charge for $650. I immediately called customer service and asked what that was about and they said its because they haven't received the phone yet but not to worry and that the amount should clear in August. August comes and the charge is still there but this time I learned about it the hard way because our phones got shut off while we were heading out on a family trip. I called and they said that they didn't receive the phone and that its now our responsibility to pay. I said 'woah! Wait a minute! We followed the proper steps, used your label and box and sent it back as requested.' They said its in transit but because they haven't received it that I have to file a claim # against Fed Ex. In the meantime i paid over $400 again to keep our phone lines open. I also called Fed ex and they said that it's out of their hands and that I should've called Verizon. I call back Verizon and they said to call the post office of where it shows it's in transit to. I called them to see if they had it and they didn't and said that whoever picked it up forgot to scan it out. I spoke with Jeff in customer service from Verizon and he said that this is ridiculous, apologized for the inconvenience and said he was going to write an investigation report and should be resolved in three days. Three days go by and our phones get shut off again!! Called Verizon back again and was informed from another rep that this happened to another customer and that Verizon needs to file a claim against Smart Label and for me to not do anything further because I did "my part". I was supposed to get a call back this past Thursday and never did. I end up getting a **bleep** email from them saying I now owe over $1,300!! I couldn't take getting our phones shut off anymore and had to immediately go to another carrier! Now I STILL have to get a hold of Verizon to clear this charge that Im not responsible for and I keep getting the run around! Verizon has horrible customer service AND management staff (if that's what you even want to call them)!! I don't care how fast their internet is they are NOT worth the hassle!!

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Similar Messages

  • How do I contact corporate about Verizon Wireless store scamming me?

    Hi all,
    On September 8th, I signed up for a MiFi 2-year contract that came along with a free Jetpack device. I specifically told the salesman to tell me about all of the charges in advance, so I wouldn't be surprised when the bill came. He told me it was $80 per month for the plan, plus $18 for tax on the device. Nothing else was mentioned.
    I then sign up on the Verizon website and download my Equipment Receipt and my 1st Bill Estimate. Boy was I shocked! They were charging me $260.66, for what I'm still not sure, because NOTHING ADDED UP. It would seem that Verizon cannot even perform simple addition. I also noticed that the receipt said the following (I'll paraphrase):
    1. I had 14 days to get out of this mess.
    2. They expect me to pay a restocking fee of $35 just for returning their "free" device.
    3. I was only entitled to a credit for the activation fee if I cancelled my service within 3 days of signing up.
    This was a red flag to me, having wasted my valuable time previously with other irresponsible credit card companies. So I went into the same Verizon Wireless store where I signed up and told them I wanted to return the device and cancel my plan on September 11th, which would entitle me, according to them, to be credited back for the activation fee; the estimated bill says this amount is $35.
    They said they would charge me the $35 restocking fee. I told them I thought that was unfair for the following reasons:
    1. The device was free;
    2. I never agreed to that when I signed up. They just printed it on the receipt after I signed up. The next thing you know, they'll tell me I owe them my next child. How can they just make stuff up after the fact?
    So I refused to pay and told them (the manager was there along with 2 other salespeople) I was returning the device. They refused to give me a return receipt, so I left the device there and walked out, filming the whole thing (just me and the device).
    In response, the manager said she was going to charge me for everything as if I never came into the store and returned the device.
    Now it's September 13th and I received a call from another salesperson at the same store (on Topanga Blvd. in Woodland Hills, CA) saying I left my equipment there and would I like to come in and pick it up or would I like it mailed to me. I explained the situation to him and he STILL INSISTED ON MAILING BACK THE DEVICE TO ME, unless I agreed to come into the store and let them process the return/cancellation the way they wanted, which would mean (according to this salesperson) that not only would they charge me the $35 restocking fee, BUT THEY WOULD ALSO CHARGE ME ANOTHER $35 AS IF I JUST RETURNED THE DEVICE TODAY.
    I asked for his supervisor and was told she's not there today. I then asked for the contact info for someone higher up in the chain of command, and was refused.
    This is such a scam! I feel sure that someone higher up would understand that they will lose me (and as many people as I can tell this to) as a potential customer over chump change, which is just silly.
    I really don't know if the problem is just this store or all of Verizon, but if I can't get this resolved in the next hour or so through this forum (hello, any Verizon reps out there?) I'll just make sure they can never take any more of my money by never considering using Verizon again, both for personal use and at work (I'm in IT and make those types of decisions at work), and convincing as many people as I can not to use them also.
    The ball's in your court, Verizon. What will you do?
    (receipts attached for your reference)
    >>Attachments removed as they contained personal information<<
    Message was edited by: Verizon Moderator

        Thanks for reaching out to us via the community forum, zeroimpedance. We did have to remove the receipts that you attached since they contained your personal information.
    I will reach out to you via Direct Message in order to get more details from you.
    I'm pretty sure the 1st bill had the charges that include this month as well as a month in advance as well as the activation fee.
    I would recommend going back to the store in order to ensure the service is canceled if that is what you desire. I also recommend you getting a receipt that indicates the service was canceled. Of course, we don't want you to leave so I would prefer to help with the understanding of the bill.
    TamaraH_VZW
    Follow us on Twitter @VZWSupport

  • Paperless Verizon Store Rebate Scam

    I bought two new Samsung phones on May 27th and was told they were eligible for a $50 rebate - $100 total.  I got that at a "green" Verizon store in Issaquah, WA.  The store is paperless - meaning you don't get receipts.  I was told to look in My Verizon on line for my receipts.  I specifically asked about the rebate paperwork was told told it would show up there as well.  I kept looking and looking.  I finally called Verizon after about 3 weeks.  I was told the rebate information would be send to my email account.  I looked there - never received it. I was told that I would have to call a different phone number for rebates - customer service doesn't handle them.  I spent hours looking for the rebate information.  I finally sent an email to the rebates customer service on June 30th.  I received an email today saying that since it's past 30 days of the purchase date it's too late to receive the rebate.   I was stunned.  In the store they didn't tell me I only had 30 days to send it in.  The customer service rep on the phone who said I would get the rebate information emailed to me didn't tell me I only had 30 days.  What a scam!   Anyone else have this experience?  Any suggestions on how it can be resolved without me losing the $100?

    failure to pay rebates is something you should file a report with your States Attorney Generals Office. Usually Consumer Frauds and Protections Bureau, could be called something else.
    Let the law get you what you should have received. States attorneys have fined companies in the past for these rebate scams. Or failure to pay the rebates etc.
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  • Verizon Insurance a Scam

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    This is poor logic.  If Verizon is going to sell the insurance, and sell it as if it is their product, they are on the hook as much as Asurion.
    I have neighbors that have worked for Asurion and had that been presented at the time I signed up for the insurance a major red flag would have gone up and I would not have signed up.
    In addition, after paying for the insurance for a year, now that I need it, I come to find out there is a $180 deductible.  Given that have fixed three iPhones myself, I NEVER would have purchased the insurance knowing there was a deductible.
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    According to the call agent, I was suppose to receive something from Asurion in the mail.  Given my knowledge of the company, and experience with my neighbors, I would have noticed it.  Nothing.
    Verizon has been a pretty good company to deal with but, not mentioning the deductible when it is being sold is beyond the pale.
    <Moderator Note:  Due to the age of this discussion it is now closed.>
    Message was edited by: Verizon Moderator

  • Phishing scam

    Be aware that there is a Verizon wireless phishing scam .  Victims get an E mail purported to be from Verizon.  It is a bill. 
    If you get this very official  looking E mail, forward it to [email protected]

    KaLin  I  do not have a wireless phone.  I can not go to that forum.  One of my sub E mail accounts received a phishing scam E mail.  Perhaps, you as a forum moderator, would see that this message is conveyed to the wireless forum.  I need no help!! I do not pay any bills I have not accumulated.  I only wished to inform others.  Many of our forum members also have Wireless phones.

  • Verizon trying to steal my money

    I recently bought a iPhone through Verizon. It came I activated it has been almost 2 days and my service is still not connected(my plan) I have called customer service repeatedly. They keep telling me that I have not made a payment. I have proof in my confirmation email, bank statement and paper receipt. I have called everyone, I don't know what to do next. Help?

      i agree ,verizon is stealing money from their customers.......Deceptive LYING sales reps,managment,on up the CEO of the company....."COMPLETE FRAUD on VERIZON behalf"   Tried to canncel contract after having tablet and 3 phones just a few days after receiving them..told me they would note account for that day and see how they could fix problems with contract and tablet...i called them back and they told me i was not within the 14 day return period and could not cancel their deceptive fraudulant contract.........
    charging monthly bill and usage charges  for defective tablets that i didnt even have in my poccession ,instead of replacement they send it back and say couldnt find problem. .After store techs and phone techs could not fix or figure out how to fix tablet. Verizon SENDS me back the same BROKEN TABLET i sent them to fix "STILL BROKEN"...  ................Everything about Verizon is a SCAM....Also im not stopping until this issue is resolved With LYING THEIVING VERISON

  • Did someone from Verizon actually call and ask me for my PIN?  The number was an UNKNOWN

    Someone called and asked for my husband then asked me for my PIN so they could talk to me about account options?
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    probably scam. never give out your PIN.

  • Verizon Smart Rewards Daily Deal Frustration!!

    I feel ready to give up on smart rewards.  This program has been nothing much frustration and really a slap in the face to loyal customers. I gave up on auctions a long time ago.  Impossible to win.  So the only thing I've been able to use is the Daily Deal.  Most of the time is crap that I could buy cheaper on Amazon.
    However, like today, Verizon will offer up a good gift card.  I was logged into the service right at the second today's card went live.  Click add to cart.  And then the website locks up.  Finally the screen tells me that sorry we are sold out.  So basically daily deals are now like the auctions, it's a race to see who clicks the mouse the fastest?  Cmon Verizon, no other company operates that way.  Everyone who has points should be given the opportunity to purchase your daily deal instead of having to fight the mouse clicks.

    I can't get the Daily Deal at all any more at this point.  I made a video (I call it "Verizon Daily Deal Scam" haha) that I am going to upload to YouTube, which shows how the deal is available, but when you click 'Add To Cart', the page just reloads and nothing is actually added to the cart.  I had time to click 'Add' at least 10 times, go to the empty cart to show it on the video, and then go back and click some more, all while the item was still available.  The video makes it totally obvious that it would be impossible to actually get the offer, since it won't ever go into the cart, so the customer could never actually buy it.
    I also had a conversation via email about this with the Verizon Rewards Customer Service (I may be playing it a bit fast and loose with the word Service here).  They promised to send "as a courtesy" the card that was offered the day I was complaining about this issue.  They never sent the card.  I called and spoke with Customer Service for the rewards program.  They tell me someone will call me; no one ever does.
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  • Waiting for a credit to be issued for a returned device that has been returned!

    Since November 12, 2013 we have been waiting for Verizon to issue a credit on a returned phone for $450. Verizon has the tracking number it was delivered to the warehouse 9/25/13...We have called numerous times at least 7 or 8 times, I have sent 16 emails, I would estimate I have spent about 9 hours on the phone with Verizon, clearly you can see my phone records and I hope you look at them. We get the same story..I am going to submit a ticket to the warehouse and you will see a credit in 72 hours...It hasn't happened yet. My husband Spoke to Debbie that assured him that she was issuing the credit while they were speaking and made an agreement that when he saw the credit issued he would pay our bill...never got the credit as promised she lied to get him off the phone. This morning my phones were shut off...spend another 1:30 of my life on the phone trying to get this straightened out...I just don't get it? How can this many employee's not know what to do or how to credit a billing issue, I've called the gal at the warehouse investigation and left her messages and no returned calls. Ive emailed this one gal over and over no response. Every employee says oh yeah we did receive the equipment the warehouse blah blah blah....at this point we have been lied to repeatedly and I have lost total trust for Verizon. As a past AT&T customer of 12 yrs I thought I would receive better service and this is terrible! 4 phones that all had electrical issues and now this...In 72 hours if I don't see a credit I will be filing a report with the FCC...I just don't have any other options at this point. I cant seem to get the attention of the person can fix this.  

    Well this is one of Verizon's pet scams. Its normally we have not received the device back, the item was damaged, there is water damage, you sent back an empty box.
    You have one good clear option. Small claims court, you will need a copy of the tracking report, a copy or receipt for sending it back to verizon, you will need a written summary of when you called verizon, the names of the people you spoke with, and telephone numbers and email addresses of the contact people you interacted with.
    You will need to pay a small filing fee to the court but include the cost in your filing. Give the court the address of your billing and or a local verizon corporate store location address in your location.
    You must also send a certified return receipt requested letter to the billing address in which you dispute the $450 they claim you owe. In the letter tell verizon you will pay only the amounts not in dispute, and that they cannot dunn you or turn off your service while its being hashed out. This is a Federal Law as well as a state law in many jurisdictions.
    Take them to court. Also add in any expense of time off from work by the hour in your claim. Do not arbitrate under any circumstances.
    Also file a complaint with the Better Business Bureau http://www.BBB.org  and the Federal Communications Commission http://www.FCC.gov
    Good Luck

  • Premium Messaging Charge

    I realized I have been charged 9.99 for the last 3 months.  Verizon Customer Service said they could not help me other than to block the messaging from now on.  The said the charges camer from NewsUCanUse but they had no phone number and no way to contact them for a refund.  I went to NewsUCanUse website and there is no phone number.  Luckily the number was attachted to a text on my phone:888-833-0755.  I had to tell the rep how I got the number before I could proceed.  She said to sign up that I would have had to enter my phone number into a website and then went in my phone and put in a password.  I did not do this ever.  Thankfully they gave me a full refund immediately.

    CharmingPhlsphr wrote:
    wolfgang510 wrote:
    I realized I have been charged 9.99 for the last 3 months.  Verizon Customer Service said they could not help me other than to block the messaging from now on.  The said the charges camer from NewsUCanUse but they had no phone number and no way to contact them for a refund.  I went to NewsUCanUse website and there is no phone number.  Luckily the number was attachted to a text on my phone:888-833-0755.  I had to tell the rep how I got the number before I could proceed.  She said to sign up that I would have had to enter my phone number into a website and then went in my phone and put in a password.  I did not do this ever.  Thankfully they gave me a full refund immediately.
    The problem is that over the course of days, weeks, or months, the ability to discern the specifics of what did or did not happen become weakened. You could have been signing up for a valid website or using apps on Facebook and did not uncheck a little box that explains that it authorizes third parties to contact you (I see this little box everywhere). There have also been reports that some Droid apps downloaded from the Google Marketplace have been setting up Premium SMS services. With all of these possibilities, it is nearly impossible to discern what exactly was performed to cause the service to appear in the first place. If I can make a solid recommendation, block the service.
    Read your monthly bill detail carefully each month that is how we picked up Premium Messaging charges on two phones @ $ 19.98 each, scheduled to bill monthly. Four separate 5 digit numbers ranging from dating services to ring tone downloads, none of which where legitimate on our part. Because I took the initiative and waded into Verizon's automated voice customer services I was able to have them reverse all premium messaging charges off my bill. Unsubcribing to the individual text messages worked but I recommend going online @ Verizon.com and blocking all further "Premium Messaging" text messages on your cell phone.
    Verizon is complacent in this scam, even though my charges where readily reversed by Verizon, I feel they continue to have culpability in this matter. Verizon facilitates the scam by allowing usage charges to appear on their monthly billing, counting on most people pressed for time to pay their bill without looking at the usage line items.

  • Loyalty plan costing over $200 a month... ridiculous !

    Hello,
    I have been a loyal customer of Verizon Wireless for YEARS.
    With that said, I purchased a smartphone in December of 2009 and have had it since.
    Earlier this year, my bill was starting to be over $200 and I called Verizon asking why it costed so much.
    They told me they could help out by putting me on a customer loyalty plan which they told me would substantially decrease the ammount I am paying.
    Since the switch to the so-called "customer loyalty plan", I have constantly gone over my minutes and texts and my bill this month is $280. I cannot afford to be paying hundreds of dollars for a phone when I could easily goto another provider and pay less than $100 for all of the same features.
    Furthermore, I noticed new charges and a letter detailing these new charges.
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    I called customer service and requested to cancel my contract due to this clause in the agreement, but noone at Verizon on the customer service line, including at least 3-4 reps and 2 supervisors all have refused to acknowledge or accept this clause in the service agreement.
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    Verizon is a scam, a fraud, and a rip-off. I will tell everyone I know for the rest of my entire life to never shop or do business with Verizon. You should all be ashamed of yourselves.

    What charge are you claiming was placed on your bill without your authorization?  You just said that you authorized the change to the loyalty plan during your call...
    How many minutes, texts and MBs of data do you use each month?  It sounds like you need to be on a plan with a higher allowance, but maybe you don't need to go all the way up to unlimited (which is probably where you were before, at over $200/month).
    Do you have other features on the account you could remove?  Like a subscription to VZ Navigator or another app, ringtone/media purchases, insurance/extended warranty coverage for your phone?  Those small add-ins can add up to a big difference in your bill.

  • Prorated Charges are UNACCEPTABLE!!!!

    I had a smart phone plan with 450 minutes and 4 GB of data with unlimited texting for a while.  Last month I downgraded to a standard phone plan with 450 minutes, no texting and 75 MB of data.  I only used a total of about 320 minutes last month but because of the way you criminals at Verizon do your billing to take advantage of your own customers, I now have almost 90 minutes charged to me as overage charges.  This is ridiculous!!!!!! I never changed the amount of minutes I was using and because of the way Verizon split it charges and "prorated" the first half of the month they only allotted me 230ish minutes and since the bulk of the 320 was in the in the first few weeks I now owe due to overage charges.  I refuse to pay these ridiculous overage charges!!!!!  I never changed my amount of minutes and never used over 450 minutes.  This is downright ridiculous and Verizon is just scamming their poor customers out of even more money.  I am through with this garbage from you guys at Verizon.

    Sounds like no one backdated the plan change to either the beginning or end of the billing cycle.

  • Bogus Damaged Device Fee

    I need someone to help me with this situation. I don't care if I need to climb the ladder at Verizon, or if someone can just lend a hand in getting this bogus charge off of my account. Below is an email I have drafted, hoping to send it to someone in Verizon Wireless, but have been unable to find anyone to get it to. I will be mailing a letter, calling, and doing one of those live chats if I have to. I'm not letting another big company walk all over the common person again. The email below explains my situation, and provides background on my issue with this Motorola Droid 4 since original purchase.
    Hello,
    I have a few things to say. The first is going to be the most obvious, and that is the fact that in direct contradiction of the text contained within your email, there were and are no pictures included in your email showing damage to the phone I had returned. The next thing I will say, is that the only damage you would have found on that phone would be the minor aesthetic damage on a couple of the corners, which had nothing to do with the claims I provided to your phone representatives. The problems I had with the phone were, if my memory serves me well, as follows:
    1) It would, at times, not charge fully. This had nothing to do with me. I would put it on charge before bed, as I did just about every night, and there would be nights where it was still at 70% or so after a full night of charging. I would also like to stifle your cries to blame the charger by advising you that it was not the charger, because my wife and I swapped chargers to test that theory, and it did the same with hers, which has never given her problems.
    2) The power button on the top would very often not work unless I put down significant pressure on it. This is contrary to not only what the phone had originally done when "like new", but also to my current "like new" phone from you and my friends' and family's phones. Although just a minor inconvenience, it still belongs on the list of complaints.
    3) Quite often the phone would do this thing where something random would happen when I was in the middle of texting someone. This included, but is probably not limited to: volume change, pulling up a random number on the dialer, open another app, etc. Not only was this incredibly annoying, but also caused me to call a number or two that I did not want to.
    4) The speaker on the back of the phone was completely blown out. Much like someone playing their music too loud in a car, the speaker on the back of that phone completely blew out on me. This caused me to never be able to use speaker phone to talk to someone, since their voice would sound like the garbled noises of the people on the other end of a phone call in an old cartoon. It also affected my use of GPS and Navigation apps for my delivery job, as the lady's voice was unintelligible.
    5) Several of my apps ran like trying to play Doom 3 on a 90's computer. I'd open them, and it would be slow and laggy, making the app or game completely useless.
    6) Although again minor, a few of the buttons on the keyboard were unresponsive at times.
    I'm sure I'm missing something, as I cannot remember absolutely every problem I've had with this phone. This fee that you are apparently trying to charge me is completely uncalled for. Let me tell you the experience I've had with that Chinese made pile of garbage that Motorola is trying to pass off as a cell phone. First, I got the phone in July of 2011, I believe. I was working in construction at the time. I had the R2D2 Droid before that, and had to replace it when I dropped it and the screen was completely useless. Although I had very little money, and apparently had my "upgrade bonus" taken away by some bogus charge that went along with an upgrade at the store, I got a new phone. By the way, I think it's pretty cheap and bad business to give your paying customers an upgrade opportunity and then take it away when they go to get a new phone because of some fee at the store. What a scam that is. Anyway, I chose the Motorola Droid 4 because it had the slide out keyboard, which I wanted because I still was not into the whole touch keypad thing. I had to pay more than $200 out of my pocket for this phone, if my memory serves me right. At that moment, I had to dip into funds that were not only not mine, but were also supposed to be for something special in the future. But, I needed a phone ASAP, so I spent everything I had to get this phone. Within a month of owning it, the whole thing stopped working. I brought it back to the store, they initiated a replacement, and I soon got my "like new" replacement in the mail. Now, the fact that I had just spent a ton of money on a NEW phone, and within a month had to have it replaced with a "LIKE NEW" one really angered me. However, I let it go. I figured the "like new" would be just fine. That was up until the day it went black, as if I had shut it off (only I didn't), and then it never came back on. Nothing I, nor your people at the store, could do to it would bring it back. It was the second time one of these things had just stopped working on me. Once again, we went through the motions of getting a "Like New" replacement sent to me. Once again, I held my tongue about how much I felt ripped off by again having something that was "Like New" when I paid for something that was NEW. My third and final Droid 4 lasted up until the call that has now led to this email.
    Now then, what I am trying to say is that this $299 fee you are nailing me with is  >>removed<<. Pardon my language, but it is. Not only can I not afford to pay you people $300 of my hard earned money right before Thanksgiving, my daughter's very first birthday, and Christmas, but I shouldn't be paying you or China another cent of my money for this garbage phone. I know exactly what "damage" may have been on that phone, and I know for a fact that none of that aesthetic scrape damage would cause the problems I had with that third replacement. I think it was Benjamin Franklin that once said, "The definition of insanity is doing the same thing over and over and expecting different results." Well here's your proof: I had multiple issues with these phones. From the time I got the thing, I've had problems, and have been paying for it ever since.
    I am asking that this email be given to the highest person possible in your organization. I will be calling tomorrow, 11/7/13 as well and requesting to get as high in the chain as I can. Until I speak to someone about this, and see these pictures I was supposed to get, I will not be giving you people any more of my money. I am cancelling my currently scheduled payment to you as soon as I can. Verizon is the only wireless company I have ever had, and I had planned on keeping it that way. However, if we cannot resolve this issue, I will be discontinuing my business with you, and will make sure to make as much noise as possible with everyone I can reach physically and electronically. A ****** off customer can make a huge problem for a company if they have the determination to go as far is as needed. And trust me, I've done this before with companies, I will do it again.
    I am also going to copy this email, and send it to other people within your company if I can find them. I am far beyond my limit of companies walking all over me.
    Regards,
    >> Personal information removed and post edited to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

    That was a long letter. however this is what you do. Send a dispute letter certified return receipt requested to the address on you invoice and pay only the portion not in dispute. File a small claims court case for that $300 plus the cost for the filing, and the postage costs for that initial certified letter. but file the court case don't just threaten them.
    This non returned or damaged in transit back to verizon is a scam, google it and cry or laugh.
    Even if they provided photos verizon cannot prove the damage was done by you. Again show the court your "factual" issues not emotional issues. Verizon will contact you before court to work it out. Settle for nothing less than the amount removed from your invoice, and the filing fees and postage costs credited to your account. If not go to court. That simple.
    http://www.bbb.org and file a online complaint.
    Good Luck

  • Charged for Directory Assistance

     For the last two months we have been charged for directory assistance ($1.50 each month-one a month). We don't use directory assistance as we can easily find any phone numbers we need by using the internet. Is anyone else having this problem? These two charges were taken off as a courtesy when we complained but won't any longer be taken off. We were told we must be accidently dialing O (Operator), 411, or 555-1212. How could anyone accidently call those numbers?
    Holly 

    I received an charge for $2.49 for directory assistance. Only my Dad and I live in this house and neither of us called any form of directory assistance. I was told that as a courtesy Verizon would take it off this time but not if it happened again. Better not happen again or we are switching back to Time Warner. The automated obstacle course I had to go through was brutal. When I finally got to speak with a person instead of a machine, I was put on a lengthy hold while the agent had to get my credit of $2.49 approved. I think Verizon sticks these charges in from time to time just to squeeze every nickel they can from the customer. I've also had problems with the salesmen(women) in the Wireless stores making promises about bills not increasing that were completely false. When you call, you get this run around saying that the first month is prorated. By the time you get the real bill, it it too late to do anything about it. I'm very unhappy with Verizon both Fios and Wireless billing policies. By the time I realized my wireless bill had gone up $45 a month when I switched to 4G, it was too late to get my unlimited data package back. Shame on Verizon. Sham, scam slam. 
    I'm not the only one with these complaints. I have other friends who are equally dissapointed by Verizon. 

  • Dear Verizonwireless:

    I have been a customer for near 15 years, since I was a teenager, and have come to trust in your service. That is until recently.
    After a friend told me what they are paying for their family plan, (much less than I am) I decided to take a closer look at my bill and discovered that one of the lines, mine, was not on the family plan, but rather on a separate plan of it's own. This was not how I asked for it to be set up.
    Talking to a live chat representative, who as very helpful, I was able to get the line taken off of it's own plan and added to the family plan as I intended, and I am being credited back part of the last 3 moths difference, but this has been going on for 15 months.
    I estimate that this mix up has cost me around $750 and I am only being credited $60 in monthly installments of no more than $25. Congratulations Verizon you really scammed me there. I used to think Verizon wasn't the type of company to do this type of thing, but it seems I was wrong. As a result I will be taking a serious look at your competition. Perhaps I can get better treatment by going to a new provider.

    LastSacred wrote:
    I am set up to auto pay, and as this amount is what has been charged since I first added the family plan, I assumed the amount was correct. This assumption was my mistake which I am taking responsibility for. As a result of my mistake I am out a lot of money.
    A) So what if you are set up on auto pay? It doesn't mean you don't look at the bill. Personally I would never do auto pay with anyone. That way I know it gets paid on time and the correct amount. I'm not sure why you assume the bill is correct without looking at it. It might be wise to look at your other bills you pay with auto-pay.
    Now my mother sure we set her up with auto-pay on most of her bills. Why because she's 67 and forgets sometimes. But the bills still get looked at.
    B) You are taking responsibility? Because it seems you're mad Verizon is not giving you 100% of that charge back. Verizon will only give back 3 months no matter how long a billing error has been going on. The billing computer doesn't know there is billing error. Especially if you keep paying that bill. Logic would dictate a billing error would be noticed right away and someone would report it.

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