Verizon is legally robbing me!!!

This is a long story but basically I went to upgrade at a store location pretty far from my home because a friend used to work at that location an I thought they still had good customer service ( I was wrong). The salesmen sold me on the s4 which is the exact same as the s2 an s3! I hated it the second I got it. When I paid for the phone I spilt some on my account an some in cash. I got my mom an my phone on 2 upgrades supposedly, got 2 cases and 2 screen protectors! I paid 700 cash in store an 300 more on my account bill! First off how does that make sense. A upgrade for 2 phones was almost 800 dollars!!! THATS NOT AN UPGRADE VERIZON!!!! Sprint has free upgrades on there New phones... Weird huh?&lt;br&gt;So 1000bucks I'm spending on 2 phones with &amp;quot;upgrades&amp;quot; 2 phone cases an 2 screen protectors hate all of it litteraly 1 day later so I go to verizoncloser by me an try returning the cases an the phones. The manager in the conerstar location in centennial Colorado, off of Parker rd. An Arapahoe rd, had the nerve to argue with me about how the service was! I was standing in the store an my phone was on 3g yet the manger felt the need to open his mouth an say it was 4g. When I showed him my phone he said it was because I had apps open, so I showed him on the app management thing that nothing was open or running, plus I had gotten the phone litteraly a day early an didn't download any games or apps, then he says well something's wrong with the phone then.... So why am I paying for 4g an I'm not getting it?? That makes more sense! My dad has Sprint in new York an when he comes here to colorado he gets better service then I do!!! Weird huh?... So manager is argue with me an finally a young sale rep comes over to help he returns the phones an cases an I'm charged the restocking fee even though it was less then a week I had the phones! Then he sets me up with two new phones. However he doesn't tell me the fact that since I had some of the s4 billed to my account they never refunded it!!! **bleep**?! So wait I'm still paying 300 for phones I don't have, paid 70 worth of restocking fees, and am now being charged again 500 for 2 New phones.... Wait wait my nightmare is not over remember the sales guy never told me about the spilt bill issue! The 300 went unnoticed for a month before I had to go back in yet again to the store where the manager was arguing with me (Arapahoe rd and parker rd, centennial Colorado) and a second manager begins to argue with me saying I only returned one phone so the 300 was never returned because I still have 1 s4! **bleep** again?! So we argue the manager gets on the phone an argues with my mother who has a masters degree in business management! Finally the young salesmen comes up again an helps to realize he screwed me an I'm stuck with the 300 on my account bill an will still have to pay my upcoming bill pavement an the 2 phones all at 1 time. So lets do some math 300 left over from the s4 that I returned plus 500 for the new &amp;quot;upgraded&amp;quot; phones I got plus the up coming bill 210! 1010$ For 2 phones!! Now I screwed up because I didn't end my contract when I returned the s4's and had an argument with the manager (customer service doesn't mean argue with your customer I should know I work at the {edited for privacy} hotel and resort) I also screwed up because I didn't pay the whole 1010 right away when I realized I was getting screwed. So I paid a little here an a little there oh no no no... Not good! They forgot to tell me about the monthly roll over charges an the 15 dollar charges for each phone every time they shut them off for outstanding bill.... So when I chopped it down from 1010 to 730 it went up to 800+... So I chopped it down more to 563 it went up to 630.... I chopped it down again today down to 271 yet again I'm being charged a roll over fee an 2 15dollar charges to turn the phones back on.... I have wasted so much time and money on this company they are getting over 1000 dollars from me in less then 3 months. This started in october! Remember I'm only getting 2 phones no cases no screen protectors an I'm still paying over 1000. I paid retail price on my New phones and was Forced out of the old unlimited plain was on!! Verizon got **bleep** because I had an old data plan they are getting rid of even though when they first changed the unlimited I was grandfathered in the unlimited continuation that most didn't know about! So to recap I got 2 New &amp;quot;upgraded phones&amp;quot; for 1010 plus 3 sets of roll over payments plus 3 sets of 30 dollar fees to turn the phones on an 3 months worth of headache. Its not even worth it I'm sitting at home with 3g! Haha pathetic! But it's still not over!!! I can not wait till my contract is over!!!

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you.

Similar Messages

Verizon Community Terms of Service 3/24/2015

Your use of the Verizon Community (Forums, Blogs, and Idea Exchange) is governed by these Verizon Community Terms of Service, together with the Verizon Privacy Policy and Verizon Terms of Use (collectively, the "Terms"). The Terms describe the permitted and prohibited uses of Verizon Community, among other things. Your access or use of Verizon Community evidences your acceptance of the then-current version of the Terms, and any related rules and guidelines posted on Verizon branded web sites.
Verizon reserves the right to modify the Terms at any time, effective upon posting of the modified Terms on Verizon Community or, in the case of the Verizon Privacy Policy or the Verizon Terms of Use, on any other Verizon sponsored Web site. Verizon also reserves the right to apply, waive, or modify these Terms as they apply to a specific posting and user without affecting the application of these Terms to all other postings and users.
"Posting" means, but is not limited to, any text, links, images, communications, opinions, software, data, and any other content any person provides on Verizon Community, including, but not limited to message boards, chats, blogs, or otherwise. Your use of Verizon Community, or any materials or services accessible through it, after a Posting or notification regarding modifications to the Terms constitutes your acceptance of those modifications. Your violation of any of the Terms may result in the suspension or termination of your access or use of Verizon Community.
Participating in the Verizon Community
The Verizon Community is intended to provide consumers with the opportunity to exchange useful and helpful information. All participants must be above the age of eighteen. We may edit or remove any posting we consider, in our sole discretion, to violate the Terms or be inappropriate for the Verizon Community for any reason.
Appropriate Conduct
Users of the Verizon Community are responsible for exercising careful and appropriate judgment in evaluating and taking action based on other participants' postings on Verizon Community, since such postings may reflect significantly different levels of knowledge and experience by participants. Users of the Verizon Community agree that Verizon is not responsible for the accuracy of the content of the Verizon Community and will not be liable for any damages incurred as a result of their use of any such content. Participants may post hypertext links to content hosted and maintained by third parties. Verizon has no obligation to monitor these linked sites, and is not responsible for them. Accessing any such linked sites is done entirely at the user's own risk.
Posting to the Verizon Community
Users of the Verizon Community agree not to upload, post, or otherwise transmit any content (including but not limited to text, links, communications, software, images, sounds, data, or other information) that includes any of the following inappropriate content:
Any personal information belonging either to the poster or another person, such as full name, address, phone number, personal email address, chat ID numbers, router serial numbers and trouble ticket repair numbers. Also no phone/fax numbers, emails, for any business or their employees;
Spam such as advertisements for other web sites and services, chain letters, or pyramid schemes, unauthorized solicitation;
Flood, such as excessive posting or padding posts;
Profanity; material that is libelous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, abusive, offensive, threatening, hateful, or otherwise objectionable;
Discussion of illegal activities or providing links to other websites containing such information;
Discussions that veer off topic, are unrelated to resolving the issue at hand, or abuse any company or product.
Discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;
Material, the posting of which violates any party's copyright or other intellectual property rights;
Posting, publishing, uploading, reproducing, transmitting or distributing in any way any content belonging to Verizon, or derivative works with respect thereto;
Posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
Posting a link directing users to any information or content that, if posted on the Verizon Community, would constitute a violation of the Terms or of any State or Federal law;
"Bombing" the Verizon Community or individual threads with repetitive or meaningless postings, postings unrelated to the purpose of the Verizon Community, excessive cross-posting; "bumping" or making posts with no new useful content in order to move them to the top of the subject area.
Attacks, including "Flaming" another user or entity in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities; impersonating other individuals or falsely representing one's identity or qualifications; posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others; posts that breach any participant's privacy by including name, address, phone, email address, or any other identifying information.
Posts that describe how to violate Verizon policies or terms or conditions are considered unacceptable and will have the offensive language deleted.
Posts that discuss hacking and/or rooting a wireless phone from any carrier will be removed.
Posts that discuss how to circumvent Verizon’s security.
Posts that discuss any litigation or potential litigation (past, present, future or otherwise) is prohibited since the Verizon Community forum is not a legal venue.
Kudos abuse including soliciting others for kudos, or giving an excessive number of kudos to a specific user.
User may not repost any private communications they have had with Verizon agents or staff on the boards.
If a user posts a thread threatening Verizon with Legal action, that post will be removed so it can be reviewed by the appropriate teams within Verizon. The user will be sent a PM to be notified of this action and the resolution.
Small business customers may provide information about the company in a post or profile, e.g “We sell phones. Click here to learn more about our phones and our company.” However small business customers may not spam or advertise specific offers, e.g. “We sell phones. Click here and for $19.99 you can buy our phones.”
Please Note: Verizon reserves the right to remove or move any posts or any profile content either deems inappropriate.
Idea Exchange License
You grant to Verizon and its designees a worldwide, perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully-paid up and royalty free license to use (i) any ideas, expression of ideas or other materials you submit to the Verizon Community (collectively, "Materials"), and (ii) any and all intellectual property rights you have that cover or are in any way related to the Materials, whether in patent, copyright, trademark, trade secret, or any other proprietary right, in each case without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party (the “License”).
The License shall include, without limitation, the right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, and sublicense the Materials, and own all rights therein in the name of Verizon or its designees, throughout the universe in perpetuity in any and all media now or hereafter known. The License shall also include the right to, directly or indirectly (including through multiple layers of persons/entities), make, have made, use (including by Verizon customers), sell, offer for sale, import, distribute, and otherwise dispose of any product or service that includes any ideas, inventions, embodiments, or other concepts that are part of the Materials, and use any and all intellectual property rights you have related to such Materials. The License shall also permit Verizon and its designees to use the Materials (including portions thereof), rerecord or modify any audio tracks or visual images you provide, rewrite any Materials you submit, and/or incorporate other materials, either created by Verizon and its designees or any third party, with the Materials you submit. Any such works shall be owned by Verizon and shall not be subject to your approval or payment by Verizon of any compensation to you.
You agree that the Materials you submit: (i) are original to you and accurate, (ii) do not violate and will not violate the rights of any third party or any local, state, national or foreign law, including any right of publicity, right of privacy or any other proprietary right, (iii) are owned by you and are not subject to any claim of ownership by your current employer, a former employer, or any third party, (iv) do not contain the confidential information of any third party, and to the extent they contain your confidential information, immediately become non-confidential the moment you submit the Materials to the Verizon Community; and (v) are submitted by you on your personal behalf, and not on behalf of your employer or any third party. You also agree that you have filed to protect and/or preserve any protectable ideas contained in the Materials, to the extent you wish to protect and preserve them (e.g., through copyright registration, patent application filing, etc.) prior to your submission of such Material to the Verizon Community.
You acknowledge and agree that the relationship between you and Verizon is not a confidential, fiduciary, or other special relationship. We shall have the right, but not the obligation, to use your name, likeness, biography and other information about you in connection with any use of the Materials you submit.
By making a submission, you acknowledge and agree that Verizon and its designees (i) are continually and independently of the Materials working on ways to improve upon and expand Verizon’s product and services offerings, and may create on their own new products or services that are similar to the Materials, (ii) obtain many submissions from others that may be similar or identical to the Materials you submit through Verizon Community or other channels and means. You hereby waive any and all claims you may have had, may currently have, and/or may have in the future related to Verizon’s review, acceptance, and/or use of the Materials, (iii) are under no obligation to review, use, or in any way process your Materials, regardless of the status indicated on the Verizon Community.
Registration Requirements
While registration is not required to read postings on the Verizon Community, users must register an account with Verizon in order to post to the Verizon Community. Verizon may refuse to grant you, and you may not use, a user name that is already being used by someone else, belongs to or impersonates another person, violates the intellectual property or other rights of any person (including but not limited to trademark rights), is offensive, or that Verizon rejects for any other reason in its sole discretion. Participants agree that all information provided in a profile is accurate, up to date, and complete, and that it will be kept updated. Verizon may terminate your account if any of the information provided is found to be inaccurate, out of date, or incomplete.
Privacy Concerns
Verizon strongly discourages users from posting personally identifiable information in the Verizon Community. Any information posted on the Verizon Community is at the user's own risk. Verizon respects and protects the privacy of our customers and those who use our Web sites, and the Verizon Privacy Policy provides details of our approach to privacy and how we collect, use and protect personal information. But information posted on the Verizon Community is not protected and can be easily obtained and used by others.
Moderators
Verizon reserves the right to manage the postings on the Verizon Community to provide an orderly presentation of this information. To effectively manage the Verizon Community, Verizon may designate employees or others to act as moderators and administrators for the Verizon Community ("Moderators"). These Moderators are the only representatives of Verizon authorized to manage the Verizon Community. Any Verizon employees who are not designated as Moderators or Employees are not authorized to represent themselves on the Verizon Community as Verizon employees. Authorized Verizon Employees are distinguished by the Rank of "Employee" and/or an official Verizon logo as an Avatar. Verizon is not responsible for content provided by any Verizon employee who is not designated as a Moderator or an Employee.
Community Monitoring
Users are asked to help Verizon keep the Verizon Community a valuable and enjoyable information resource for all participants by notifying us of any offending messages or other violations of these Terms. To advise us of such a posting, click the confidential "Report Inappropriate Content" link on the applicable post. Repeat offenders will be contacted by email and eventually banned from the Verizon Community. If violations are egregious in nature, we will contact the appropriate authorities.
Modification and discontinuance of the Verizon Community
Verizon reserves the right at any time to delete, modify, suspend, or discontinue, temporarily or permanently, the Verizon Community (or any part of the Verizon Community, including any postings) with or without notice. Users agree that Verizon will not be liable to users or third parties for any modification, suspension, or discontinuance of the Verizon Community.
Termination
A user's privilege to utilize or access the Verizon Community may be terminated by Verizon immediately and without notice if the user fails to comply with any term or condition of the Terms. Upon such termination, the user must immediately cease accessing or utilizing the Verizon Community and agree not to re-register or otherwise make use of the Verizon Community. Furthermore, the user acknowledges that Verizon reserves the right to take action -- technical, legal, or otherwise -- to block, nullify, or deny the user's ability to access the Verizon Community. The user understands that Verizon may exercise this right in its sole discretion.
Disclaimer of Warranties and Limitation of Liability
MOST OF THE CONTENT POSTED TO THE VERIZON COMMUNITY IS PROVIDED BY THIRD PARTIES NOT AFFILIATED WITH VERIZON. THIRD-PARTY CONTENT IS THE SOLE RESPONSIBILITY OF THE PERSON ORIGINATING THAT CONTENT. THE USER AGREES THAT VERIZON DOES NOT CONTROL, AND IS NOT RESPONSIBLE IN ANY WAY FOR, THIS THIRD-PARTY CONTENT. ADDITIONALLY, THE USER AGREES THAT VERIZON IS NOT LIABLE FOR, AND THE USER SHALL INDEMNIFY AND HOLD VERIZON, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, AND EMPLOYEES HARMLESS FROM ANY CLAIM, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY RELATING TO OR ARISING OUT OF CONTENT SUBMITTED, POSTED, TRANSMITTED, OR MADE AVAILABLE THROUGH VERIZON COMMUNITY, USE OF VERIZON COMMUNITY, VIOLATION OF THE TERMS OR VIOLATION OF ANY RIGHTS OF ANOTHER. THE CONTENT ON VERIZON COMMUNITY IS "AS IS" AND CARRIES NO WARRANTIES. VERIZON DOES NOT WARRANT OR GUARANTEE THE ACCURACY, RELIABILITY, COMPLETENESS, USEFULNESS, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR QUALITY OF ANY CONTENT ON VERIZON COMMUNITY, REGARDLESS OF WHO ORIGINATES THAT CONTENT. VERIZON DOES NOT WARRANT THAT VERIZON COMMUNITY IS SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, OR OTHER LIMITATIONS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOU BEAR ALL RISKS ASSOCIATED WITH USING OR RELYING ON THAT CONTENT. VERIZON IS NOT LIABLE OR RESPONSIBLE IN ANY WAY FOR ANY CONTENT POSTED ON OR LINKED FROM VERIZON COMMUNITY, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN CONTENT, OR FOR ANY LOSSES OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OR RELIANCE ON ANY CONTENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERIZON AND ITS REPRESENTATIVES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES RELATING TO LOSS OF BUSINESS, TELECOMMUNICATION FAILURES, LOSS, CORRUPTION, SECURITY OR THEFT OF DATA, LOSS OF PROFITS OR INVESTMENT, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE, EVEN IF VERIZON OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN VERIZON AND THE USER.
Miscellaneous
The Terms are a complete statement of the agreement between you and Verizon, and set forth the entire liability of Verizon and your exclusive remedy with respect to your access and use of the Verizon Community. In the event of a conflict between these the Verizon Community Terms of Service and either the Verizon Privacy Policy or the Verizon Terms of Use applicable to Verizon, these Terms of Service prevail. The agents and employees of Verizon (including Moderators) are not authorized to make modifications to the Terms, or to make any additional representations, commitments, or warranties binding on Verizon. Any waiver of the Terms by Verizon must be in a writing signed by an authorized officer of Verizon and expressly referencing the applicable provisions of the Terms. Your privilege to use or access the Verizon Community may be terminated by Verizon immediately and without notice if you fail to comply with any of the Terms. Upon such a termination, you must immediately cease accessing or using the Verizon Community. If any provision of the Terms is invalid or unenforceable under applicable law, then it is to be, to that extent, deemed omitted, and the remaining provisions will continue in full force. The Terms do not limit any rights that Verizon may have under trade secret, trademark, copyright, patent, or other laws.
*If you feel you have a solicitation that should be posted to the Verizon Community Forums, please ask for pre-authorization by contacting Verizon at: [email protected] or you can reach out directly by private message to any official moderator or admin in the community.

Looks to me (and I haven't been advised on changes) that this is a customer protection. I don't know what the previous policy was, but this guarantees that if FiOS is no longer serviced in your area, you cannot be charged an early termination fee if there remains time left on your account. It seems obvious that you wouldn't be he held responsible in such a case, but this is just putting it in writing.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Verizon wants to replace my landline

I have local phone and DSL service with Verizon. I pay around $45 (including all the taxes) per month. Generally speaking, I am happy with the service. I got a call from Verizon service that they offer free of charge service to replace my landline because they had a lot of complaints from other customers that the line is not stable. Accroding to Verizon service, it's a rotating service and is going to happen to all the households in the MD. After the replacement, my monthly bill will increase to $50+ taxes, and I have to sign up 1 year contract. If I do not agree, future landline repair will be charged to me even it's Verizon's problem. If I do not agree, future landline replacement will be my own expense. Verizon service said this service applies to the whole MD. Is this ture that Verizon is doing this? I am happy with the service now. Any suggestion?

I find some of what you are saying a little hard to believe. Generally local service is regulated, and in Maryland, that is done by the Public Service Commission (PSC), so I doubt it is quite as simple as your post suggests. Any increase in the basic service rates would have to be approved by the PSC. However at $45 a month, you are obviously getting more than basic service, and some of those services may not be regulated. If you have questions, you might want to contact the PSC. Is the 'upgrade' to the external wiring? DOes the new price include maintenance of on premises wiring? DSL is an unregulated, so Verizon can change the price, and product without any involvement of the PSC. Is Verizon trying to upgrade your DSL service? In general, Verizon is legally responsible for everything beyond the point at which the wiring connects to the NIB or connection block at your house, and I cannot imagine the PSC or the FCC allowing that to change. However unless you have inside wire maintenance from Verizon, anything that happens on your side of the NIB or connection block is your responsibility, and it's been that way for a long time.So in theory, you could be responsible for some repair charges, but ONLY the problem was in your equipment or wiring on your side of the NIB/connection block. So it isn't clear to me what Verizon is trying to sell you. Unless the price increase includes some additional services that you aren't getting today (or you have fallen off the end of a contract), I don't see how Verizon can simply increase your basic charges for regulated services. Any increase in the basic charges would have to be approved by the PSC, and I doubt you would have any option.

Verizon carrier update 13.1

I updated my phone to with the new carrier update but am still being prompted saying there is another update. Is this normal?

Based on press reeports, Verizon is legally prohibited from locking any new LTE capable phones since winning the FCC auction for the spectrum they were granted. It should not lock it.
This is unconfirmed, but is quite probably reliable.

Your link to Verizon email is NOT encrypted

Did you know that your computer link to Verizon email is NOT encrypted? However you link to verizon.net email, whether by Outlook or Outlook Express or by surfing to verizon.net or verizon.com, the connection from your PC to the Verizon server is NOT encrypted. It is NOT https (with the s on the end).
Maybe, the portion of the page where you log in with user name and password is maybe encrypted, but then when you are looking at your email, the link between your PC or device and Verizon is NOT encrypted.
Do you like that?
I don't, but my earlier complaints to Verizon on the DSL Reports web page went ignored. See a very illuminating set of posts at
Is Verizon email link UNencrypted?
So, if you happen to know anyone in Verizon's legal department, ask him or her to respond here.

Dear glnz:
Thank you for your enthusiastic participation on the Verizon Community!
I have addressed this question in the "Meet the Expert" session in the Room to Learn portion of the Verizon Community page. Please feel free to join us there.
Answer:
The login portion of verizon webmail is encrypted. We support encrypted password on POP and SMTP. We will offer POP SSL and SMTP SSL later this year (this would encrypt the entire transaction start to finish).

Worst Part of My Dad's Death Has Been Dealing with Verizon

My Dad died in November after struggling for months with brain cancer. He had been incapacitated for months before his death and had no money at the time of his death. I have been going through his mail and notifying the utility companies and other providers of my Dad's death. All immediately express condolences and, at most, request a copy of his death certificate before writing off his last bill. On the other hand, there is Verizon. I have been on the phone for approximately five hours with "customer service" about his account. I have been told multiple times that my Dad would not be receiving anything further or that I'd be getting a call back with more information. Today, my deceased Dad received a letter from a debt collector for the Verizon amount outstanding (its about $150). I told them of his passing. They said, "No problem we won't call or send anything else out...just call and let Verizon know." I did that again today and now I'm on the Verizon customer service merry go round again....been on hold for fifteen minutes as I type this message.
I'm so frustrated I just had to get this information out somewhere.
What a joke.

I would Google Verizon's Legal Department address let's see I found this web site with the address.
http://wiki.answers.com/Q/What_is_the_address_for_Verizon_Wireless_legal_department?#slide=4
Hopefully this will help you.
Good Luck

My account was accessed and unauthorized changes made by We R Wireless

I recently became a ware of a very serious issue and have been getting little assistance from Verizon. My account was password protected and had only 3 people identified as having the ability to make changes on my account. I received a notice from Verizon regarding a change made on one of my lines. Upon review it was an unauthorized change to add "Total Mobile Protection" to one of my lines for $9.00 a month. Also in this notice was a credit which I was entitled to for a $10.00 Active Promotion. I believe this credit was placed on the account so that the change might slip by unnoticed. When I looked into the change it was made by a Representative from We R Wireless in Ship Bottom NJ. I have never been to this store nor have I spoken with anyone ever at this store.
After calling the store and confirming my account was accessed and unauthorized changes made, I was told by the manager that an employee had in fact accessed my account and made those changes. I still could not understand how it was possible for the changes to have been made without my password. The activity certainly looked very suspicious and I figured it had to do with commission to the representative for adding the insurance plan. This was denied multiple times by the manager of the store as well as the District Manager. In the meantime I had received multiple emails from We R Wireless in their attempts to "Make this go away"
What came next was the most disturbing and upsetting part of this situation. I was told by the District Manager of WE R Wireless that my information they had collected years ago during a purchase of a phone and activation INCLUDING MY PASSWORD and that they had kept it in their system!!
WE R Wireless had shared my personally identifiable information and Password to my account with Sales representatives at the Ship Bottom WE R Wireless store and that was how they accessed my account!!
As you can imagine I have now been receiving multiple calls from The Director of Retail Operations, Musafa as well as the Director of Operations, Jimmy. They are attempting to sweep this under the carpet and it is inexcusable and unacceptable. The reason for this post is to WARN others who may have made purchases at anytime at a We R Wireless store that they KEEP YOUR PASSWORD and employees are given the Passwords and have made changes to accounts. I cannot believe that I am the only one that this has happened to and I am concerned this is a widespread breech and more importantly is ILLEGAL.
I will keep this Board updated with developments but can tell you so far Verizon has not been very responsive to my concerns but this is unacceptable and I am thinking of contacting the FCC as well as an Attorney. In this day and age of Identity Theft this situation must be addressed by Verizon whether or not this was one rogue employee or not our PASSWORDS and other Information should never be shared nor kept without our knowledge.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

I can only tell you that the Verizon rep from the Fraud department as well as Verizon's legal department contacted me and said under no circumstances are these companies to retain Customer Passwords. As you can see look at the potential for issues as evident in this situation.
As far as the FCC and their responsibilities this is directly from the website
The Federal Communications Commission regulates interstate and international communications by radio, television, wire, satellite and cable in all 50 states, the District of Columbia and U.S. territories. An independent U.S. government agency overseen by Congress, the commission is the United States' primary authority for communications law, regulation and technological innovation. In its work facing economic opportunities and challenges associated with rapidly evolving advances in global communications
The agency investigates consumer issues such as Cramming which has occurred here if you go to the site you will see some of the recent fines for cramming levied by the FCC and it is a huge issue. A consumer does not get involved in legal fees the FCC is responsible to investigate consumer claims of fraud and regulates the industry. The Attorney General also takes this very seriously as well.
Cramming - Unauthorized Charges on Your Phone Bill
Cramming Settlement for Consumers Announced
Dec. 19, 2014: The FCC, along with the FTC and state attorneys general, announced a $90 million settlement with T-Mobile regarding unauthorized charges - commonly known as "cramming" - on phone bills.
Current and former T-Mobile wireless customers should review their bills and apply for refunds if they suspect third party charges were wrongly added to their bills at www.t-mobilerefund.com/
Sent from my iPad

Is Apple Not Going to Release an Unlocked Version of the iPhone 5 in the USA?

I am wondering if Apple is simply not going to release an unlocked version of the iPhone 5 in the USA as we are already in November and no news have been released.
If I purchase a no commitment iPhone 5 with Verizon, will it be unlocked for all the carriers in the USA and abroad? Thanks.

Apple has made no announcement one way or the other.
Kappy, I don't know where you get the idea that AT&T stores are selling unlocked phones. I've heard no such thing.
I have heard that if one purchases a no commitment AT&T iPhone 5 and plugs it in and restores it in iTunes before activating it, that it will be unlocked. I don't know that this is actually official policy on AT&T's part, but it has been documented to happen. Whether it continues or not...
I also know that Verizon is legally prohbited from selling the iPhone 5 completely locked down due to conditions imposed on them when the won a recent auction for radio spectrum.
Not to speculate on what they will do, but I for one, don't see much point in selling an unlocked version of the iPhone 5 in the U.S. There is only one GSM carrier in the U.S., AT&T. The US GSM iPhone 5 will not work on any LTE networks outside of the US, so logically, why bother?
A huge percentage of Americans never leave the country over the course of their lives... It's not like other parts of the world where one can cover multiple countries in a days drive...
Heck,many Americans never even leave the State they were born in.

Does anyone know the correct add

Does anyone know the correct address at which to serve legal documents on Verizon if you are suing them?

Google Verizon Wireless Legal Department or simply server any Verizon Wireless Corporate Store. (That is what I did) They will respond since they are an extension of Corporate. http://wiki.answers.com/Q/What_is_the_address_for_Verizon_Wireless_legal_department?#slide=8 Good Luck

NIght Time, Rain, Wet... Speed goes from 1500 to 300 (if I'm lucky).

What is the best way to deal with Verizon on this issue? Wife is tired of DSL not working when it gets dark or rains and wants it out of the house by next weekend. She wants OptOnline like we have at another location.
What is the best way to handle this? Are there any buzz-words to get what we are paying for or is it just not something that is very stable and better to go with Cable when you need broadband.
Thanks for the help,
Pete

Get FiOS. That's how I fixed it. The problem is telephone service is tariffed, that means Verizon is legally oblgiated to offer it, and it must meet certain technical standards. So if your telephone services to down the toilet after dark, or when it rains, Verizon is legally required to fix it.
DSL services are unregulated, no tariff, no legal obligation for it to work to any standard at all, or fix it other than commercial law if it is broken.
What you are in fact seeing is that you have poor copper pair connecting you between the CO and the your home. Unfortunately what is poor for DSL may be perfectly acceptable for POTS (Plain Old Telephone Service).
So Verizon has no legal obligation, and cannot be compelled to replace or even repair a copper pair as long as it provides telephone service within the tariff. Maybe you can convince Verizon to repair or replace your copper pair, but if I were betting, I'd bet very heavy against.
In rather blunt terms, you are out of luck. (I used to lose 500kbps everytime it rained, and if I could hear thunder, I could guarantee my DSL service was out). FiOs doesn't have this kind of issue. With FiOS it is pretty much an all or nothing proposition. You either get the essentially the promised data rates, or you get nothing at all.

Need help with prepay iPad

I'm currently trying to put service on my iPad. And it's getting quite frustrating... I'm told that it's put on the 'don't pay table' (or whatever they call the table that renders a device useless to them) and I can't get anyone to talk to me about it. Tried customer service and they referred me to fraud department, fraud department pretty much told me to forget it because it's a pre pay account, so he then transferred me to customer service and they told me I need to talk to the fraud dept!! The last customer service lady told me to contact somebody thru the contact us tab on Verizon's website, I was hoping to find an email address but couldn't come up with one, so here I am... Hoping to get some sort of help...
The only reason I can come up with for being on this 'table' is due to the fact my credit card info was stolen last summer and the $20 or $30 VZW charge initially got flagged with being fraudulent. Which was later corrected by me once I realized it was legitimate.
Thanks for any replies even though from what I'm hearing its impossible to get off this 'list'
<< Edited to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

I am not familiar with that "Table" term. I can see a stop via using that credit or bank card but not the device its self.
Did you try another credit/debit card? That may take care of the issue.
I am not sure of the pay as you go tablet plans, I understand you need to just use a bank card. Then you pay as you go.
If the card is rejected, yes there can be no service. But another payment device should work.
Verizon cannot legally stop your device from functioning. It is not their property.
I would even with the expense get an attorney and sue them for a huge amount of money. This will get you better results than a run around.
Never heard of such a program that disables you from using your own tablet. Simply crazy.
Good Luck

DROID Charge Bluetooth Sync With Acura TSX (Handsfreelink) issues

I have an Acura TSX 2011 w/Tech Package. I have a lot of trouble with pairing this Samsung Charge with the TSX. I had samsung Omnia Previously and there were no issues with pairing that phone with this car. However, Samsung or Verizon must fix this issue completely for Samsung Droid Charge, or I have to pursue legal channels to obtain compensation. There is no way I am letting verizon or Samsung off the hook.
If I can't use Bluetooth (one of the most basic functions now on any Smartphone) I have to either hold my phone in my hand while driving or use speakerphone (also have to hold that while driving). In Connecticut, it is illegal to drive while on the phone at the same time. If Verizon cannot get this issue fixed, then I have to report this to the Attorney General and seek legal remediation because verizon is legally obligated to provide phone that supports handsfree in Connecticut and that includes Bluetooth.
Hopefully someone at verizon is reading this.
Good Day!

Ok I do not have a 2010 TSX tech but I tried it in a 2011 TSX tech and guess what! it worked on that one also. I would like to reflect back to when I was all over this forum complaining about my Bluetooth issues. I have a Pioneer navigation system in my car that has bluetooth calling and audio capabilities. When I was swapped out from the Thunderbolt to the Charge I was very disappointed to find that my new Charge would not work on my Pioneer and my Thunderbolt was perfect. I excepted it because I hated the Thunderbolt so much at the time because I just wanted a phone with a good data connection and no rebooting. So after sadly entering my car for weeks on end without being able to use my bluetooth audio I just decided to try it again. This time magically it work and has ever since. The VZW peeps were glad to hear this because it would be one last thing I was jumping down their backs about but I was sadly disappointed that they didn't take an interest as to why weeks later I have a connection. This seems to be the case also with these TSXs because I drove a few and again was angry that they didn't work but today as I go out and try to give you a gleam of hope I find that ( aside from some slightly poor audio quality ) the dang thing is working. So I guess it's up to the Samsung Bluetooth gods to decide if they are going to grant you your Bluetooth wishes. Wish I was more help but it looks like you're either going to have to deal with it, get a different device, or pray for a cure.
ChristinaB_VZW From what I gather from all this is maybe when you send this info to product investigations tell them to try a new device and not one that has been used. Just a thought but even a used one should have the popping crackeling noise coming through. So I guess there are two issues. Thanks G

DSL Availability

So it's been a while since I've been trying to get DSL. With my situation, the power lines where I live are apparently outdated. All Verizon needs to do is update them. I live in a pretty well populated area, but I can't understand why they can't just do it. I know plenty of people who live in mountainous areas and even they get DSL. Idk what to do but its getting really annoying. Im just wondering if anyone else is having issues like this.

Old copper is rarely a problem in and of itself (I had DSL service over a copper pair that is probably 70+ years old. I don't have a NIB, I have a porcelain terminal block) . Distance from the Central Office is the issue. Unfortunately DSL service is not tariffed, which is a polite way of saying that DSL is not a service that Verizon is legally required to offer, and in fact as long as the copper pair supports toll quality voice service (and in some cases ISDN), that is the extent of Verizon's legal obligation.
Verizon has made it clear from their actions over the past several years that they really don't want to put money into copper unless they have too. (I have to admit I was surprised by the ADSL2+ announcement).
What you have to hope for is Verizon can get a franchise agreement, and there is sufficient demand to support FiOS service, because there is where Verizon has been putting the money for the past several years.

Do Verizon customers have any legal recourse in response to the false advertising of iPhone ship dates, as well as de-prioritizing existing customers in the fulfillment order?

9/19 guaranteed ship date, seems like a clear cut case of "bait and switch" on top of the customer service failure.
State and federal laws are in place to protect consumers from false or misleading advertising. These laws make deceptive claims illegal. No business may make false, misleading, or deceptive claims about a product regarding its:
Price
Quality
Purpose
Consumers who are victims of false or misleading advertising should contact an experienced lawyer to find out about his or her rights and actions that can be taken.
False advertising is any published claim that is deceptive or untruthful. Misleading advertising is any published claim that gives a consumer an incorrect understanding of the product they are interested in purchasing or using. The false and misleading advertising by companies of any product may result in the consumer suffering a financial loss, or another form of damage to the consumer.
The financial losses or damages acquired by a consumer due to the false or misleading advertising may not be significant. However, this is not a cost that any consumer should have to endure. Consumers who have suffered from financial losses or other damages may participate in a class action lawsuit to recover compensation for any losses incurred.
The Types of False and Misleading Advertising Tactics
There are several types of false and misleading advertising tactics used by companies to lure in unsuspecting consumers. Some of these tactics include:
Bait & Switch Advertising
High-Pressure Sales Tactics
Deceptive Form Contracts
Artificially Inflating Prices
Failure to Disclose
Bait & switch advertising is the advertising of a product that the business does not provide or does not intend to sell. Businesses usually lure consumers into stores by promising to sell or provide an item or service at a certain cost. Once the consumer is in the store, the business tries to sell the consumer a more costly item or service.
High-pressure sales tactics are used to get consumers to purchase a service or product that he or she does not want or does not intend to purchase.
Deceptive form contracts have ambiguous promises or fine print in their contracts that are usually overlooked or misunderstood.
Artificially inflating prices is used by businesses to give the illusion that a great deal on a product or service is available.
Failure to disclose is a term used for when a business does not inform consumers when an item or service is currently unavailable, or when an offer has expired.
Consumers may be awarded a variety of remedies against any business that engages in false or misleading advertising. These remedies may include:
Monetary damages
Injunctions ordering the businesses to stop running the advertisements
Injunctions ordering the businesses to stop engaging in deceptive practices
Injunctions ordering the businesses to include disclosure statements in their advertising

Good luck in proving that they purposely deceived you, me, and anyone else still waiting. I'm would guess that they were told by Apple to expect a certain amount devices, and when that amount fell short...well guess what happens...backorders and furious consumers. Was I upset that I had trouble pre-ordering...yes. Was I a bit bothered when my ship date moved...you betcha! Will my world come to an end if I don't have my new iPhone today...nope, not at all. I'm not saying you shouldn't be bothered but it's not like it's a limited edition device and they're only producing so many. Everyone who wants one will eventually have the opportunity to get it...some of us will just have to wait a little longer. I'm in no way telling you not to be upset, after all, you're entitled to your own opinion and feelings...I just know that my energy could be better used on something more productive than being angry at Verizon. After all, I know they're not sitting on a boat load of phones just pointing at laughing at the fact that I have to wait. When they have it, they'll ship it. I'll get mine and I'm sure if you hang in there, you'll get yours too. Have a great evening and smile...life's much to short to spend any moment being upset over something as simple as a delayed phone.

How do i start legal action against verizon for screwing with my bill for about 8 weeks now?

on november 7 i ordered a new iphone and was charged 349 for it to my bill
NOVEMBER 12: NOTIFIED THAT FEDEX WOULD NOT DELIVER BECAUSE THE IPHONE WAS NOT IN BOX
NOVEMBER 14: verizon received the empty box and it was signed by D. Watkins
during this time, i was informed that i would be crdited my money back and they would change the contract date back to original date so i could go to a store and get a new phone with new contract price. the date was corrected back to original , but i had to pay for a new phone while still being out the $350 for the undelivered phone. i have been promised by about 5-6 verizon staff that they would either call me back or fix the issue. they ALL CAN SEE THAT I AM DUE THE $350 AND IN FACT IT IS IN THE NOTES THAT I AM DUE THIS. I WENT SO FAR AS TO RECORD THE VERIZON AGENT WHO PROMISED THAT I WOULD BE TAKEN CARE OF AND THE CREDIT WOULD HIT MY ACCOUNT .HIS NAME IS CHRIS AND HIS BADGE # 130096 IS RECORDED IN A PATHETIC CONVERSATION FOR 5 MINUTES OF HIM PROMISING ME THIS WOULD BE FIXED...THAT WAS DECEMBER 8 2014.nothing has happened. i went into a verizon corporate store today to go directly to a manager in ann arbor on washtenaw. she informed me that she did not have the authority to fix anything above $200, so she called an agent JUST LIKE ME!!!!!, and i proceeded to wait online for 40 minutes for a gal to fix my issue and when she got back on, she said she was forwarding the issue to her manager and hse would get back in 45 minutes....THAT WAS 5 HOURS AGO AND NOTHING. i have decided to go to the plymouth, michigan district small claims court because i refuse to pay my bill first and then hope for the credit back....i have spent aobut 12 hours waiting on the phone for last 1-2 months, like an idiot, thinking that someone would really help.. noone is reliable and this has been an unbelievable instance of horrible service..I HAVE EVERYTHING DOCUMENTED...i hope to truly bring this to light also with the press..i am livid wih how verizon has yanked me around for this issue..THE NOTES IN VERIZONS RECORDS SHOW I AM DUE A CREDIT..ITS REALLY UNBELEAVABLE

Sounds like the warehouse has not scanned that the "empty" box has been returned. Verizon is not going to issue a credit until it is verified that the shipped package has been scanned and received by them. It does sound annoying but just think about it from their perspective. Plus sending out an empty box is abnormal and would take some looking into don't you think? Even though the process is long and drawn out and even annoying on your end it makes sense that they wouldn't just apply the credit without proper investigation.

Verizon is legally robbing me!!!

Similar Messages

Maybe you are looking for