Verizon lost my phone/order

So I bought 2 HTC Incredibles on June 2nd in store and was told my phones would be shipped on the 22nd. I am getting antsy waiting for my phones and decided to call and get a tracking number to see when my phones would be here. I talked to both the main customer service center as well as an employee at the location where I purchased the phones. Both places were unable to find any information about my phones. The main service center could not pull up any of my information in their system. I gave the employee at the location I bought the phones the order number off of the receipt that I received when I purchased the phones. They were unable to find any kind of tracking number and was lost as to why they could not find the information.
Anyone have any suggestion on what to do.
[Please keep it clean - Thanks!]

MONEY
That is the first thing that comes to my mind. Why give for free what you can charge for?
Besides you were phone less. What better time to charge for the replacement?
Hey it happens.
Good Luck

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I've been a long time customer for many, many years. I don't always take advantage of specials, deals and upgrades, but when I do, I always sign the new 2 Year Contract. I have two lines with Verizon and would love to continue my service but have had some trouble lately that I wished could have been dealt with better.
In July of 2010, I was finally able to upgrade to a new phone and was SO excited with my new EnV Touch!!! Within a month though, the front screen on the new phone kept blanking out and I had many issues. I finally took it to the nearest store, 45 minutes away and they promptly replaced it with a new one with little question.
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Scorpioamg wrote:
.... I've never lost a phone before and I opted to NOT get the insurance after finding out that not only do you pay the monthly fee for however long until you lose or damage the phone, but there is also a $90 deductible!!! By the time you pay all of that, you may as well just buy a new phone!!!....Audrey
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As budone pointed out, most (if not ALL) insurance works this way...you pay a monthly, or quarterly premium, and then a deductible if you make a claim. Phone insurance is the same - your monthly premium of $5.99 or $7.99 (depending on the device) and then a deductible. It is OPTIONAL (unlike auto or homeowners). Like you , we elected NOT to carry the insurance because "By the time you pay all of that, you may as well just buy a new phone!!!"
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</rant>

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monkeybuttqueen,
Thank you so much for reaching out to us today. I hope you are enjoying the new device! I do apologize that you didn't get the proper info sent to you to send back your old device. You can always print a label online from My Verizon. You can do that at www.verizonwireless.com/printlabel Pleaes keep us posted if you have any questions or concerns.
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Follow us on Twitter @VZWSupport

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Read and Accept the Terms and Conditions.
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Thanks for being part of Verizon Wireless.

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