Verizon mistake cuased my order to be cancelled on iPhone 6 plus by verizon

My order for an iPhone 6 plus was cancelled tonight without my request, original ship date was 10/3 checked yesterday still showed 10/3 tonight at 7 pm order cancelled. Someone from Verizon that sees the message please get this corrected order number is 9370325502449001

dgraham0605,
Oh no! I want to look into this right away. I sent you a Direct Message. Can you please respond back to me in that message. I am looking forward to working with you.
KevinR_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Verizon canceled my iPhone 6 Plus order, suddenly says I'm ineligible for Early Edge

I ordered an iPhone 6 Plus on 9/19 (and also a second iPhone and new line for my wife). The expected ship date was this week. I checked on the status yesterday only to discover it was canceled. Needless to say, I was upset and called to find out why. The salesperson told me I was ineligible for Early edge. This is after two separate Verizon employees said I was eligible (one in a Verizon store a week before I ordered it and the salesperson I placed the phone order with). How is this even possible?
After a long wait as she discussed my situation with the supervisor, I was told they would honor the Early Edge but would have to reorder and it could be another month before I get my phone. They expected me to be happy about it because they were doing me some big favor. I was still angry but agreed to reorder.
After I hung up, though, I realized this is completely unacceptable. I've already waited a month and a half, there is no way I'm going to the back of the line again and waiting another month. I called back today and canceled my order. I will be paying the early cancellation fee and switching to AT&T as soon as possible. After this experience, I can no longer remain a Verizon customer.

AT&T has the program where they will pay off your fees if you join them right? Or is that Sprint?

Can I cancel my iPhone 6 plus pre order and still keep my upgrade?

We pre ordered the phone on 2 month contract upgrade, but now we want to cancel the pre order. The phone still hasn't shipped yet, it's supposed to ship out by the end of the month, so can we cancel the pre order and still keep the upgrade for a different phone?

ba1696,
Ordering a new phone and being able to purchase one at any time is certainly exciting. If you purchase a new phone and have not received it,you most certainly can cancel the order and keep your uprgade date the same. Was there any particular reason you were wanting to cancel the order for the iPhone 6? Was the order placed online or over the phone? We have all of the options available for you.
CandiceH_VZW
Follow us on Twitter @VZWSupport

Help with seeing content of my pre-order of iPhone 6 Plus 128 GB silver--so that I can print it out

I pre-ordered a silver 128 GB iPhone 6 Plus in the wee hours of the a.m.
9/12/14. The verizon pre-order website wasn't working (nor was apple's) but
eventually I spoke with a verizon rep who took my pre-order including
credit card info. I did accept the terms, etc. She said she could not
send a confirmation email but would text me a confirmation number. Message
was " VZW Order/Tracking Info: Order number: (sixteen digit number). Thank
you." But I could not track/find my order that way. Spoke with another
verizon rep yesterday who told me that was not the actual order
number--that I needed an order number and location number. He was able to
go into my account and get me those two numbers and texted them to me. He
could see my order, but I cannot. All the website gives me is the order
number and an empty field for "Tracking number." I would like to be able to
see the actual order--phone ordered, delivery/shipping date/shipping
address. Every other vender send email confirmations of what was ordered.
Why can't I get one? Please help! (Has anyone else had this experience?)

I've been playing around with this, trying to find the source of the problem. I think that the problem happens initially when an Administrator tries to create a blog for him/herself. I don't know javascript, but I can see there are separate cases for when a regular user creates a blog and an Admin creates a blog, towards the end of the file: /usr/share/collaboration/javascript/userwebloglisting.js
What would be happening by an Admin creating a blog for him/herself that improperly sets permissions so that it never appears in the blog listing?

IPhone 6 plus pre order/refund and pick up in store.

If I pre ordered a iphone 6 plus could I go to the at&t store on the 19th and pick up my phone, or can I just get a refund on my pre order and just buy an iphone 6 plus that is in stock?

You could cancel it but It will not work that way.. Cause you already use the 2 year contract deal on the preorder that you just preorder.. trust me I tried that already when the last time I did a pre-order on the iPhone 5 when they do the first preorder live.... Cause when you did your preorder there was agreement that you agree that they put on the agreement.. So if I were you I wait.. What if you cancel your and then you when on the release date and try to get one what if they're all sold out.... and you know that its crazy on the release date.. Will if you do good luck waiting in line..

Order for GS3 cancelled TWICE - Won't let us keep unlimited data

Preordered 2 Samsung Galaxy S3 phones on June 26 in order to keep our unlimited data plans. Unfortunately, Verizon's order processing team emailed me on July 3 saying our order was cancelled. I quickly called Verizon at (800) 483-7200 and asked "Becky" why my order was cancelled and it was because the shipping address was different from the billing address. The reason for this was because my girlfriend wouldn't be home to sign for the phones upon delivery so she wanted them shipped to my house since I would be home and would be the one setting them up so we use them that day. After being on hold for quite a long time, "Becky" finally got back to me and I told her to just ship the phones to the billing address so there wouldn't be any problems. She then put me on hold again and after about 7 min of waiting, she told me that the order has been placed and should arrive by July 12. Then I asked for a confirmation for the order but she could not provide one for me but she said she would call back when she was able to get one. Already this seemed like a bad sign.
A couple hours later, my girlfriend calls to tell me that our order has been cancelled AGAIN. I quickly call Verizon and speak to "Diego" who then transfers me to "Barbara" in telesales who places the order WITH UNLIMITED DATA but asks for a form of payment. I asked to just have it billed to the account but she said that the order exceeds the $400 limit for account billings. I don't have a credit card for this order so she calls my girlfriend whose name is on the account but my girlfriend doesn't answer since she's at work. I try to call my girlfriend with "Barbara" on the other line. She doesn't answer and my other call with "Barbara" is lost.
Back to square one.
I call *611 from my phone to speak with "Tyrone" who tells me the same thing, the order exceeds $400 for billing and they would need another form of payment. Since the original order was CANCELLED, they can't use the original credit card. I decide to take care of this matter on my girlfriends day off and ask "Tyrone" if we would be able to retain our UNLIMITED DATA plan since we had originally ordered the phones before June 28 and he said there would be no guarantee and would most likely have to fill out an "inactive pricing request" or IRP (not sure of the actual name).
I gave up after that.
Of course this is incredibly inconvenient and I'm close to just terminating our service with Verizon over this situation. We've been verizon customers for a little over 5 years and would hate to switch to another wireless provider but this is by far our worst experience with customer service. From my perspective, It seems that Verizon is doing all they can to prevent us from keeping our unlimited data plan for use with our GS3's. Also, judging by the previous topics and comments on this forum, it seems this problem with retaining unlimited data is widespread.
This is obviously not worth bringing into a small claims court but how are any of you current Verizon customers dealing with this? Is it even worth it to keep fighting this?

i wouldn't give up. they clearly show that you tried to order it prior to 6/28. i would call back again, but this time have everything in order.....your credit card, details of the first order, etc, etc. i've seen a few people here have luck with getting it straightened out. just be stern, but polite. you ordered it prior to 6/28 and they need to reinstate THAT order. and i agree that it's absurd to have an area in the order for shipping address if it can't be anything except the billing address.

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

I'm not sure that answers the question Candice.
I'm in the same situation. I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error. When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19. At every step of the process, it seemed that I was ordering a phone that would arrive on day1. At no point did it say this was an estimate. At no point did it say it might change. In a big yellow box, it said "9-19". Ordered it, then got confirmation email stating it should arrive at 9-19. Seems like all should be good, right? Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
Then I check the website, and suddenly it changed to 10-14?!?!?!? I feel like this was a bait and switch. I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
So, that leads back to the original questions. Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order. Or, cancel my pre-order and buy that phone right then and there?
JJK
PS: It seems there are many people you misled this way. For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

SALES ORDER LINE IS CANCELLED BUT DELIVERY DETAIL IS SHOING AS BACKORDERED

SALES ORDER LINE IS CANCELLED BUT still the DELIVERY DETAIL IS showing as BACKORDERED it should be in cancelled
status.The Sales order (only one ex:3904854) is cancelled , however order in shipping transactions screen indicates order is on backorder.
at that time of order cancellation the line level workflow error out due to the Workflow package is inactive .
I tried to resubmit the error out workflow using retry option from the responsibility “Workflow Administrator” the workflow is completed with forcible option but still the delivery detail is in back order status not changing it to cancel status.
Error Name :-4068 [Error Process Error: WF Error Message: ORA-04068: existing state of packages has been discarded
          ORA-04061: existing state of package body "APPS.XRX_SUPPLIES_NEW_WF_PKG" has been invalidated
          ORA-04065: not executed, altered or dropped package body "APPS.XRX_SUPPLIES_NEW_WF_PKG"
          ORA-06508: PL/SQL: could not find program unit being called: "APPS.XRX_SUPPLIES_NEW_WF_PKG" [Error Process           Error: 3114: Activity 'WFERROR/R_ERROR_RETRY' is not a process.]
Error Stack: Wf_Engine_Util.Function_Call(XRX_SUPPLIES_NEW_WF_PKG.XRX_CLOSE_LINE_DETAILS, OEOL, 55098479, 195982, RUN)
[Error Process Error:   Wf_Engine.CreateProcess(WFERROR, WF5147218, R_ERROR_RETRY) ]

Mohan
You need a simple script to get the status corrected. Log an SR or search metalink for the script. I am sure there is one out there (if you search with the orphan reservations). This script supported, but not exactly targeted at your problem But it will solve it. You can log an SR and confirm.
Thanks
Nagamohan

I ordered an iphone 6 plus 64 gig space gray on 9/19/14. I still have not gotten any information on the ship date. Please help verizon!!!

I ordered an iphone 6 plus 64 gig space gray on 9/19/14. I still have not gotten any information on the ship date. Please help verizon!!!

urdea123,
You called and help has arrived. Congrats on the new phone. The iPhone 6 Plus 64GB space gray device is shipping on 11/7. You can always check your order here http://vz.to/1qKj0Rx
RobinD_VZW
Follow us on twitter @VZWSupport

"Retrobill Order cannot be cancel" == Standand Function?

Dears,
Is there any document describe about that retrobill order cannot be cancel ?
And this is Oracle standard function?
Thanks

Hi,
You need to discard/cancel or delete the PI sheet from CO60....check the below screen shot...once you delete the PI sheet you can teco the order...
Thanks
Kumar

Pick list date must be between order date and cancellation date

Hi all
A client gets this error:
Pick list date must be between order date and cancellation date Message[173-89]
The date is between that range.
What else could be the reason for it.
Thanks

Hi
Since the message you received is very user friendly - date must be between....
I guess you have two situation
1.Either operation is incorrect
- Create a similar scenario in your test environment
-Are you receiving same error
-Test with only one item so far
-Check what is the result
2 . You probably need to upgrade your patch level
It might be coming from Application error
Hope this helpls
Bishal

Billing doc creation date in order changing when cancelled

Hi All,
In Order, if 'Future Cancelled date' is given, Billing document creation date is being changed automatically to cancellation date (if cancellation date is less than billing date). Is there any way to restrict this?
Thanks,
Regards,
Rajesh.

Hi Leo,
When any invoice is cancelled it will automatically pick the original invoice date.
If you want other date on which the cancelled invoice has to be created can give the date in the billing date field, so that it wil creat cancelled invoice on date you entered when cancelling
T.code VF11.
kindly reward points if usefull.
Regards
RVK

Order has been canceled because we were unable to verify your information.

I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!

Good morning rachel87,
It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
Sincerely,

Sales order - difference between Cancel and Close?

Hi All,
In Sales Order, is there any differences between Cancelling order and Closing order?
Thanks
Ric

Hi Ric...........
Difference between Cancel and close means if you raised Sales Order and your terms and condition is not accepted by your customer in such situation you have to cancel your order.
if you raised Sales Order and you did not agree with the payment terms sent by your customer in such situation you have to cancel your order.
if you raised Sales Order and put a date on which sale order should be canceled automatically if its not proceeded further from your customer in such situation you have to cancel your order.
But order cancellation must be before raising and type of target document.
Order close means if you have already raised target document against SO and now before completing order you have to stop the transactions or as per the validity of the Sales Contract then in such case you have to close the document......
Hope this is sufficient to know the difference between those....
Regards,
Rahul

Orders kept being cancelled and never got any email notification

It's been the third order that has been cancelled recently! I placed an order on 6th but it was cancelled. I changed something and placed another order on 10th but it was still cancelled. Today I just found the last order I placed yesterday was again cancelled! The most rediculous thing is that I didn't get any email notification about these cancellations. Every time I waited for several days to login my account only to find out it was cancelled. Please give me a reason for that.
By the way, I never successfully check my accout information or checkout using my computer. When I want to checkout it always says that my session expired even if I just logged in and already tried for a dozen times. I've changed explorers, cleared cookies, but nothing worked. I can only use my ipad to order or check order status. Is it my computer's problem?
order numbers: {removed per forum guidelines}

Hello hanxiao7,
From personal experience, ordering online should an easy process, so it's regrettable your orders are reportedly canceling without a reason as to why. While we unfortunately have to occasionally cancel orders on our end for various purposes, we should be notifying you of this, and I apologize if this wasn't the case.
After reviewing the online order numbers you provided, I've sent you a private message with my findings as to what happened. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Verizon mistake cuased my order to be cancelled on iPhone 6 plus by verizon

Similar Messages

Maybe you are looking for