Verizon Rep!!! When do we get 4.2.2?

Hello to whichever Verizon support person happens to read this! We in the Gnex community are excited about the 4.2.2 update that is coming out! Can you please tell us when! I am pressing the Check Now button 15 times a day trying to get the OTA update! We are 4 revisions behind, and it feels like this is the last phone in the world to get the update. Please! When? Thanks!

Brian, Vz support people come in here all the time, and I would guess a fairly good percentage of the threads have a Vz support person reading them. But, just to catch the eye of a Vz support person, and try to get us all an answer, I titled it as I did. Maybe you should realize, this is Vz GNex forum on the VZW website. I would also point you to TWJ80's comment. Although the source code is Google, VZ ( and this is true for AT&T, T-Mobile, Sprint, etc. ) has to put on their " special sauce" and push it out to the phones. Unless I hack my phone ( insert a look of horror and shock here ), the software would come to our phones through a Vz push ( which can also be more quickly started if the software is availabe through the Settings -> About Phone -> System Updates -> Check Now Button ). Hope that helps!

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Renewed my Contract Based on Misinformation From Verizon Reps-Any Recourse to Get Out of Contract?

A few months ago (February or so) I renewed my contract with Verizon and got an iPhone 4S as my previous HTC phone up and died. I knew I was going to be moving to Canada for awhile and so I made sure to ask a lot of questions about their Nationwide+Canada plan and what phones would work in Canada before making any plan or phone purchases. From that point on I was fed different information from every rep I talked to in store, online via chat, and via e-mail. The online rep told me that CDMA phones wouldn't work in Canada so I had to get the iPhone 4S rather than the Galaxy Nexus, which was the phone I was originally interested in. Found out later that's not true—CDMA phones do work in Canada (at least in the part I'll be in; there are some more rural areas where they don't work). That rep also told me that my grandfathered-in unlimited data plan would work in Canada and all I had to do was pay an extra $20/month to get voice and texting coverage in Canada. So, I got the iPhone in the store and renewed my contract based on the information the rep gave me.
Came to find out later that you need a separate global data plan to get 3G coverage in Canada, which is $25 for a nearly useless 100MB. This isn't made clear at all on the Verizon website for the Nationwide+Canada plan, and I complained about this plus the misinformation I received from the in-store rep, and all Verizon had to say was, "Sorry, but thanks for being a customer." When the time came to actually go to Canada, I switched to the Nationwide+Canada plan to get voice coverage for the time I was there, which I did in a different Verizon store. The rep in that store told me when I signed up that if I used more than a certain percentage of my minutes in Canada vs. the U.S., Verizon would cancel my plan, which is also not mentioned on the website anywhere that I found. She also said that I couldn't suspend my account for the entire time I'd be in Canada because it's longer than their suspension limits, although she admitted she didn't know how long the limit was off the top of her head and I couldn't find an exact number on the Verizon website.
So, I was fed a bunch of conflicting information from multiple Verizon reps that led me to renewing my contract. Do I have any recourse to get out of it? I'm really disappointed because I've never had trouble with Verizon until now.

Apparently I'm not the only person who's been fed conflicting information from various Verizon reps when it comes to coverage in Canada: https://community.verizonwireless.com/message/237079#237079
When I initially e-mailed Verizon about this issue, I told them that if their own employees don't understand what the company offers, then how are the customers supposed to understand?
It just doesn't seem right to have to pay the ETF when I only renewed my contract because I was given incorrect information by more than one rep. If I'd been given the correct information, I wouldn't have gotten a new phone that required a new 2-year contract.

Why can't Verizon answer when the G3 will get the Lolipop update?

When I had my Nokia Icon, I had to wait months and month and months to get the official 8.1 non-buggy official update. I asked Verizon monthly when I would get this update to have the same experience all their customers with OLDER phones were having. They NEVER had an answer. I cannot explain how ****** off I was because the sales rep that sold it to me explained it would be one of the first phones to get 8.1. Now, I have left the WP environment because of the sour experience, and I see that I have a phone again that is out of date. I understand it was just released, so it's different. Why can't Verizon step up to the plate and answer? Why cant they man it up to make the transition faster? Feels like the pretty just ignore everyone and tell them to **** off since we already give them money.

@CitizenDigital, the answer can probably boil down to this. There is a team of people that have to review this update when it arrives at the corporate office. Once the "paperwork" has been reviewed, the files need to be reviewed, then the update needs to be tested, then an entire rollout plan needs to be put in place. The people in charge of officially releasing the update to the public are probably waiting on the group of technical engineers to give the thumbs up by some email or morning meeting. Until they do, "Verizon" wont know when the update will be ready. All they hear from the tech boys is Hold On, We're testing. I work in a similar industry so I see how the ball rolls in situations like this.

When will I get my pre-ordered Verizon iPhone 5?

I was the FIRST person to pre-order a black 64G at BestBuy. Does this guarantee that I'll receive it on the 21st?

I doubt that there is a guarantee of any kind.
Ask Best Buy when you will get it.
No one here could know such a thing.

After 11 years with Verizon, they are trying to get away with ripping me off... Edge program...

Signed up for Edge in May, somehow VERIZON "accidentally" cancelled my Edge program for 5 months, and then sent me a letter saying they were fixing the problem. I never noticed that it had been cancelled, and have never in 11 years had a problem with Verizon. My bill when on the edge program with the incentives, is about $180 for both phones. When it was not on the Edge program due to Verizon's mistake, my bill was $185 per month for those months. So basically, it was pretty much the same price, because of the incentives we received for adding the Edge program, and we were able to get 2 new phones. After HOURS of speaking on the phone with agents trying to correct this issue when my bill hit over $300 in October, we were finally able to fix the money problem and I wasn't "overcharged". However, there has been no one in this company that has been able to help me fix the other pretty big problem with THEIR error. Since they "fixed" the problem in October, they started my Edge program over, and basically shafted me out of 5 months and payments towards the 2 phones. The only reason we agree to do the edge program was to upgrade phones every 12 months, but now because of VERIZON'S MISTAKE, we are going to have to make 17 payments to reach that halfway point. All they keep telling me is that I wasn't on Edge for those 5 months, so I wasn't paying for the phones, but what noone understands, is that if they never screwed up and canceled my edge on accident, then I would have been paying basically the same amount of money every month, except I would be 5 payments further on my plan. I don't care where they allocated my payments, this was VERIZONS mistake and they need to go back those 6 months and fix every bill to show that I was on the edge program and they need to update my account, but refuse to help me. WHO SHOULD I CONTACT FOR HELP? News companies, better business bureau?? I'm so frustrated.

This happened to me to and I feel strongly that Verizon should correct the extension of the end date on 2 phones on my account. I upgraded 3 lines on my account on the same day in April 2014 - one line has continued on the Edge program correctly, 2 lines were taken off the Edge program in error by Verizon and when Verizon discovered their error (and of course caused billing issues that were difficult to work through) and put the 2 phones back on the Edge program, those 2 phones now have a much later end date than the one line that didn't get canceled off Edge (again error by Verizon). During my last conversation with a Verizon rep while correcting the billing issue, I asked if they could correct the issue on the completion/upgrade timeline on the 2 lines Verizon messed up & was told it was a different department I would need to talk to....I am working up the time & patience to spend on a call to Verizon to see if there is anyway they will fix this as they should!

My verizon rep told me re: 2.2

Below is cut from an email I recevied from my Verizon rep. I had emailed informing her of my frusteration on the mixed messages I am receiving regarding the update.
"Hi! I am so sorry your frustrated! That is not good at all! I am so sorry! I called tech support and talked to a Supervisor and he said that they STOPPED pushing the update out because it was causing problems with the phone. Those that got it got it and if you did not get it that was on purpose. The Supervisor said that Motorola is aware of it and they are going to re-release the 2.2 version."
No ETA on this re-release

That makes sense. Well, in that case, I would rather wait for all the bugs to be worked out before getting the update. I'm not gonna worry about it anymore. I guess I will get it, when I get it. Thanks for the info.

When will I get my 32GB Black Iphone4??????? Manager told me "I Don't Know"

Been getting constant conflicting info from my local Lake Charles, LA store. Now the mobile manager has informed me that im not getting my 32GB Black iphone4 on release day and the best part of it is he told me he doesn't have a clue as to when I would get it. So I have no phone and no idea when im going to get it and all the manager wants to do is try and pass it off on Apple... Seems all they know how to do is point the finger at someone else but I remember who took my money and that's who is responsible.... I asked him if they was going to do anything for the customers that got screwed like this and again nothing..... So No Phone, No Expected Date, No Goodwill Gesture, NO RESPECT.... Its clear Best Buy only cares about getting your money and nothing else!

JBasco20 wrote:
Been getting constant conflicting info from my local Lake Charles, LA store. Now the mobile manager has informed me that im not getting my 32GB Black iphone4 on release day and the best part of it is he told me he doesn't have a clue as to when I would get it. So I have no phone and no idea when im going to get it and all the manager wants to do is try and pass it off on Apple... Seems all they know how to do is point the finger at someone else but I remember who took my money and that's who is responsible.... I asked him if they was going to do anything for the customers that got screwed like this and again nothing..... So No Phone, No Expected Date, No Goodwill Gesture, NO RESPECT.... Its clear Best Buy only cares about getting your money and nothing else!
I don't work for Best Buy but I do work retail and we ARE at the mercy of the manufacturer. If they didn't get any in, they likely have no idea when they will be getting them or they would have told you. They aren't telling you something because they want to get under your skin, it's because they just don't know. They shouldn't have to "do anything" for the people who get "screwed" as you put it as it's not their fault and it's a pre-order. My BB was nice enough to offer me a loaner phone until my 32gb comes in so I'm not without a phone (transferring numbers from Verizon) which I think is phenomenal. Best Buy would sell you the product if they had enough of them, trust me they aren't going to turn away sales.

Has anyone else noticed that the Verizon reps in here are just not very helpful?

Maybe its me, but I notice that the worse responses to someone in need come from those with Verizon customer service. Its like they are not really paying attention to the question, responses, or problem and just type a pat scripted response with this annoying fake empathy.
I'll start.
Advice #1:
I think every Verizon Rep in this community forum should get a cell phone. An Android smartphone...on the Verizon network....one that just recently got the Kit Kat update. I WANT THEM TO FEEL OUR PAIN!!!!
(From many of the VZW CS responses, its like there are clueless to what is going on. Like they don't have any experience with the cell phones problems we describe.)
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Does it really matter if Verizon reps read posts?

Just read a few posts about Verizon reps not reading the posts on this board. Though that may be true, who cares if they do or don't?
If you are an unhappy Verizon customer and you voice your opinions, others will see it. Do you not think that is powerful? Every single one of these people viewing these posts will someday in the future be faced with the decision of staying with Verizon or selecting another carrier. This site is in fact very powerful with or without the eyes of Verizon upon it. The customers are the ones that make or break a company. My experience with Verizon has been a nightmare. We are very responsible, kind people and have been treated unfairly. The customer service with Verizon has been unacceptable. We have not been customers we have been victims to their incompetence and ability to solve problems and then harassed because we won't pay the bills that are not correct. Other people need to know this. Obviously by the contents of this site, we are not alone. This is not good news for Verizon. I would NEVER recommend them to anyone. As I said, whether they see it or not, that has to matter. In my opinion they are shooting themselves in the foot with this site.

Our experience with Verizon is legitimate. Before I logged on to this site I was thinking it had to be an exception to their customer service. I thought for some unfortunate reason we had fallen victim to some bad luck with Verizon but I soon discovered different. I certainly wasn't happy to learn that anyone else had experienced what we have been going through but it opened my eyes to the truth about the way this company treats their customers when problems do occur, as they will with any cell phone company. I saw a few complaints that were unwarranted but most of what I've read associated to customer service have been parallel to what we have experienced therefore confirmed in my mind that Verizon does not care about their customers time or frustration when trying to solve a problem related to their company.

HT201299 Verizon signal is strong but get error message "Ipad is not connected to the Internet"   Wireless works but my Verizon account does not

Verizon signal is strong but get error message "Ipad is not connected to the Internet"   When I try to use Safari.
Wireless works but my Verizon account does not

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

When will i get my emails!! Driving me crazy !!

I can send emails but im receiveing nothing... and no update from apple to reassure me that things will be sorted soon. Please can you let us know when it will be sorted?

JBasco20 wrote:
Been getting constant conflicting info from my local Lake Charles, LA store. Now the mobile manager has informed me that im not getting my 32GB Black iphone4 on release day and the best part of it is he told me he doesn't have a clue as to when I would get it. So I have no phone and no idea when im going to get it and all the manager wants to do is try and pass it off on Apple... Seems all they know how to do is point the finger at someone else but I remember who took my money and that's who is responsible.... I asked him if they was going to do anything for the customers that got screwed like this and again nothing..... So No Phone, No Expected Date, No Goodwill Gesture, NO RESPECT.... Its clear Best Buy only cares about getting your money and nothing else!
I don't work for Best Buy but I do work retail and we ARE at the mercy of the manufacturer. If they didn't get any in, they likely have no idea when they will be getting them or they would have told you. They aren't telling you something because they want to get under your skin, it's because they just don't know. They shouldn't have to "do anything" for the people who get "screwed" as you put it as it's not their fault and it's a pre-order. My BB was nice enough to offer me a loaner phone until my 32gb comes in so I'm not without a phone (transferring numbers from Verizon) which I think is phenomenal. Best Buy would sell you the product if they had enough of them, trust me they aren't going to turn away sales.

When do I get credit for the month of service I had to purchase with my phone upgrade?

I have been a Verizon wireless customer for years. I upgraded my phone last month on 10/18 on the Verizon website. During checkout for my new phone, the cost for my plan for one month was added to the checkout total. I paid it assuming I would see a credit for this on my next month's bill, but I received my next month's bill with a billing date of 10/28/2013 and it was the normal monthly bill I always get. When I look at my bill online, it is also the normal monthly bill with no credits. When do I get credit back for the month I paid for during the phone purchase?

serenityn0w, congratulations on your recent upgrade to a new device. When ordering a new device online and charging it to your account; the cost of your calling plan is not included in this purchase. You are billed for the price of the device, accessories, and one time $30.00 upgrade fee.
Once you activate your device, you are moved to the plan that you selected online during your order transaction. Plan changes during your billing cycle, will create partial and prorated charges on your next bill.
Proration is an adjustment that is made to your bill when you make a change to your account in the middle of your billing cycle. When proration occurs, this is what you're going to see on your bill:
• A credit for the portion of your monthly access charge that was billed in advance on the previous number from today's date through the end of the current bill cycle.
• A charge for the portion of the monthly access for the new number from today's date through the end of the current bill cycle.
• A charge for the monthly access for the new number for the next month.
• The monthly allowances associated with your plan may also be prorated, and overage charges may occur.
I hope that this information is helpful to you.
LasinaH_VZW
Follow us on Twitter @VZWSupport

Verizon rep help me please!?

Hey i have an outstanding bill with verzion and its pretty large after i was laid off work and couldnt make the payments so now im stuck with thousand dollar bill but i now have a stable job and was curious if i could make payments on it and get our phones back on can i have a verizon rep help me out here???

Have you tried contacting Financial Services?
Financial Services
866-266-1445
Mon - Fri: 8 am - 8 pm ET
Sat: 8 am - 6 pm ET
Sun: closed

When will sprint get the iPhone?, When will sprint get the iPhone?

When will sprint get the iPhone?

prairie village wrote:
Hopefully Sprint will get smart and provide the IPhone to its customers. Sprint is the only major phone company left since T-Mobile was absorbed by Verizon.
Ummmmm, what planet are you living on?
T-Mobile is an independent company. AT&T has made an offer to acquire them, but that is still under regulatory review.
Sprint cannot simply provide the iPhone to their customers, they would have to make a deal with Apple to sell the CDMA version.

My ITunes got corrupted and I kept getting a message when updating iTunes64msi missing so I uninstalled all files and I thought I removed all registry values but when reinstalling I get an older version is installed and cannot be removed. I need a soluti

My ITunes got corrupted and I kept getting a message when updating iTunes64msi missing so I uninstalled all files and I thought I removed all registry values but when reinstalling I get an older version is installed and cannot be removed. I need a solution.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I am experiencing some major problems with my MacBook Pro. I have had some issues with it turning on/off at random times, but today, when starting, I get the grey start-up screen and a recovery bar. After filling in approx 1/4 of the way, the machine dies

I am experiencing some major problems with my MacBook Pro. I have had some issues with it turning on/off at random times, but today, when starting, I get the grey start-up screen and a recovery bar. After filling in approx 1/4 of the way, the machine dies. After starting it in recovery mode, it will not allow me to download OS X Mavericks- it says the disk is locked. Any ideas? I do not have a back-up and do not want to erase everything before I have explored my options. Help?

try forcing internet recover, hold 3 keys - command, option, r - you should see a spinning globe
most people will tell you to do both pram and smc resets (google) and if you still have issues, either clean install (easy) or troubleshoot (hard)

Verizon Rep!!! When do we get 4.2.2?

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