Verizon's caller id database is wrong - getting no help from Verizon

Our business phone line is through Comcast.    When we call a phone number from our business line, it doesn't matter if the recipient is on AT&T, T-Mobile, Sprint, Comcast, or any other carrier, the caller id shows as our business line.
-- However --
If we call a Verizon cell phone (ours included), it shows an old caller id record -- the record is of the person who previously owned the phone number three years ago.
I called Verizon on December 1st. Spent 20 minutes explaining the problem to someone who was completely unqualified to take a call nor understand my issue. I asked to speak to a supervisor - she refused. She then said she fixed my problem.   However, she didn't.   I got an email survey on her help. I gave her "1's" across the board and explained how incompetent this person was. I then got a call from a Verizon supervisor the next day that had saw my review. She said she would fix my problem and then call me back.
THE SUPERVISOR NEVER FIXED MY PROBLEM AND NEVER CALLED ME BACK!
This is absolutely horrible customer service. How do I get in contact with someone at Verizon that will update their caller id database records??? AT&T, T-Mobile, Sprint, Comcast, and all other carriers show the correct caller ID (our business name).   Verizon does not.
I've only been a Verizon customer a month and it's absolutely horrible customer service. Please help me.
Thank you.

pherson.... you're an idiot.
Perhaps you should read the original complaint. If AT&T, Sprint, T-Mobile, Qwest, and Comcast all show the correct caller ID and Verizon does not.... well, that means IT IS A VERIZON ISSUE.
I find your response very poor... you're showing the poor customer service attitude that others at Verizon have displayed.
Can I recommend that you take a course on how caller id works? And please learn how to treat Verizon customers with respect.
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

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