Verizon's tech support does nothing to help

Yesterday our Internet constantly dropped. I initially used livechat to find out what's going on. The tech closed the chat after wasting 20 mins of my time, and I had called after that. I got some guy who was very nice and "seemed" helpful by transferring me to a dept that was closed... Then it hung up on my. I got back in chat and the tech said both times I contacted I was promised a call back if communication was lost. Neither did as promised. Either did this tech after the chat closed yet again and they wasted 20 mins each time looking up my account and verifying my information. Another chat tech again, I asked if it had anything to do with the tower hit by that 18wheeler and they claim nope there are no connection issues, but I am having issues still. The tech ran some line test? And again lost chat. By the 4th tech I was sick and tired of not receiving help nor call backs. Internet was back up by midnight and all they could do was send an email thanking me for contacting them. What happened to hey we kept losing contact are you still having an issues? Was it resolved? Do you still need us? Nothing. I am HIGHLY dissapointed in their service. I've worked server tech and we NEVER TREATED out customers that way.

Hey HollieMC, we're really sorry for the internet issues you've been having. Are you talking about Verizon Wireless coverage, or residential internet service. I ask because you reference a tower being hit by an 18 wheeler. We're sorry that our online chat support wasn't able to fill your needs, outside of that chat,and the phone, you can reach us on Facebook, and Twitter also. We have tools here also, http://bit.ly/pk2e08. Let us know if you're having issues with your residential services, we can help.
~Ian
Ian_VZ
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help?

I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help? (I tried deleting itunes and re-installing it but apparently itunes was still on my computer so it asked me if I wanted to just check and see if there were any issues or missing software, so I did that but i still had the same problem.)

Hi jbserious,
Welcome to the Support Communities!
It doesn't sound like the iTunes software and its components installed completely. The article below will walk you through some troubleshooting steps. Is this your first time using iTunes, or do you have an iTunes library from another computer that you want to move to this one?
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Adding music and other content to iTunes
http://support.apple.com/kb/HT1473
Cheers,
- Judy

Online tech support says they cant help me?????

Hello I would like to ask if customer tech support from HP cant help me with my questions because they say they dont support ssd problems tho Big Dave recommended me to get one..... I asked in different thread about installing a SSD to my system. Big Dave recommended the Samsung Evo.
I purchased it. Did a OS migrate using the software it came with. But before doing anything I backed My Hdd to a external hdd. I purchased the Samsung evo 1tb. Got it installed its software works awesome"migration" and "magician". Reformated my old OEM 3tb hdd . setup my ssd to the sata 3 port and moved my hdd to sata 1 and my dvd is still at sata 2. After all done never seen such speed in starting apps or booting. EXCEPT FOR ONE thing.. When i finished with everything and everything looked all is well. BUT EVERY TIME i restarted it i got this:
the recovery mode. This was repeated a few hundred times. From researching i found that there was some way to change the boot menu and bios. So i called HP Tech Support the help me. ????
They didnt have a clue??? After a few hundred reboots only to see this: They HP tech support did there remote connection to my pc and did there check this and check that only after 90 minutes online with them to tell me there sorry they dont support ssd installation problems to contact samsung. REALLY???
So with no help from HP i troubleshooted my self and after hours of trial and error found that I could change the boot menu and bios to make it work. Meaning I could restart or shut down and start without it booting to the recovery mode.
I will post the pics to show my orginal setup in the boot menu and bios and after i changed it. FYI. it reconized both drives. The os migration went without a problem. Everything that was on my OEM HDD was on my SDD, The problem was it would not boot from the ssd unless I always pressed f6 and told it to boot from it. other wise i got the screen above.
Here is my system setup before: as you can see it sees the ssd. It also sees both drives. : and and here is what i changed it to:
and i moved the legacy boot sources with the sata 3 above the sata 1. because I have the SSD hooked into the sata 3 port on the mother board and the oem hdd i moved to the sata 1 port with the dvd still plugged into the sata 2 port.
NOW IT BOOTS UP IN 32 SECONDS from restart and 61 SECONDS from complete shut down.
My Question is two fold to this forum. Will this settup hurt my system in anyway that I am not aware of??????
Will it still boot from disks or thumb if needed??
And if everything is Honky Dorey and A OK with this setup . Then why couldnt I get the help from HP on the phone to resolve this rediculously simple change to my system setup and bios to get this to boot correctly????
Thanks for your help
Tony...

Hi Tony,
Did you download the latest Samsung migration software before your started the migration?
You should be able to use the Windows Boot Manager to boot by default off the SSD if your "cloning" procedure worked correctly. However, you don't want to have the original HD connected since it will also have an EFI partition on it and then you might end up with multiple Windows Boot Managers which would be confusing.
You should use Disk Management to determine that you have in fact cleaned off all of the partitions from the original HD.
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HP Photosmart Premium C309G, HP Photosmart 6520
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Try using the offline installers.
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First you can try to force reboot your phone. To do this:
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I have iTunes 11.0.1 and no matter what I do I cannot get it to open any extra windows. Double clicking does Nothing. Help Pleez.

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I certainly agree. You can comment to Apple on the matter via their feedback page, if you wish:
http://www.apple.com/feedback/itunesapp.html
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I downloaded the i07. My id had changed a year ago and I forgot my password and my answer to the security question was not accepted. Tech support say nothing that can be done. I can no longer access my iphone. Any suggestions

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Back
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Tech Support Does Not Want To Help

OK, Does anyone know if Technical Support reads these threads or is anyone who reads these in Tech Support?
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I am an average user, not a computer expert. I can not get this software to install on my own. So Tech Support, if you are out there, HELP ME!!!
Days trying to install: 12   -   Hours I will never get back: 56
Sorry, but Thanks for listening.

Bob,
I am running:
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See my whole story in the "Also can't install CS4...Help!" forum thread.
I have also since reinstalled Adobe Reader 8.1.2 (I'm in school and I
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I have also installed PC Tools AntiVirus software (choosing not to
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I know I bought the whole Wed Design Suite, but what I need at the moment
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I hate to keep complaining about Adobe, but they are like a Black Box with
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Long story as short as I can make it:
I have a Photosmart C4280
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I got on with tech support, two hours in a chat box, and nothing worked. Same error messages.
I got on the phone with a not-so-nice tech person who was zero help as well but did offer me the SAME printer, an "upgrade" for a lousy price.
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Help!
Lisa

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Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

What is my next step if Apple Tech support does not solve a problem?

Apple Tech support and engineers have not been able to solve an iCal / iCloud issue.
What do I have to do next to be able to use native apple Calendar app with my iCloud calendar?
Ron
<Email Edited by Host>

Perhaps tell us what the problem is, and maybe someone here can help?
Make sure to include all relevant info (OS versions, what the problem is, what you have tried to resolve it).

Verizon DSL Tech Support and Slow Upload speed

We have been having considerable issues for 16 months with Verizon DSL and numerous chat sessions/calls to Verizon tech support. They verified that the upload speed was 768Kbps. Every site showed 360 - 370 Kbps.
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========
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Verizon's tech support does nothing to help

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