Verizon unlimited plan
One of my two old 3G phones broke and I plan to buy a used 4G lite replacement. Will this action affect my unlimited data plan? I've read that using a dumb phone changes the plan and you have a limited time to replace it with a smart phone. Thanks for any information.
It shouldn't affect your plan. the 3g plan is now the 4g plan, so your 3g phone is on an unlimited 4g plan. 4g is already activated on that line, its just not being used if the phone isn't LTE capable. just activate new phone, no plan changes should incur.
**I say "should" because I cannot guarantee**
just call Verizon support and speak to a rep. they can assure you of what is going on.
I suggest asking to speak to a manager so if anything does happen, its the managers fault and they can fix it one way or another.
Similar Messages
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I called up customer service n order to shut off one of my lines as a disciplinary action towards one of my children. I'm sure its a fairly common event. As I was completing this task, the representative advised me that instead of paying the data plan at 30.00 dollars a month, I should shut off the data for the duration of this lines shut down. Well that was very nice indeed! here my company is trying to say me money. after all, I'm not using the line, why should I pay for data that I would not be using.. Okay! That's great!!! Thank you very much. You see, I had told them I was taking it down for 3 or 4 months so my child could raise their grades and prove their ability to graduate high school. At that point I would turn it back on. So great! The line is off and I'm not paying data! Only thing that is affected is the length of the contract. It would be extended the same amount of time as the phone line was of.. This is reasonable.
FAST FORWARD! My daughter graduates with HONORS!!! Yes I'm proud of her. So first things first. She did as she was told. She get her phone back! Now I go and turn on the line and find afterward that my once unlimited plan for that phone will now be charged at 2 gigs per month and Verizon has thrown out my unlimited data package on this phone line! I ask why. They state that since I choose to voluntarily shut off the data package, I forfeited my grandfathered unlimited package on this line. I also was told that since the line was shut off for more than 60 days that they would not restore my plan based on the fact that I voluntarily shut it off and canceled my data package for this line. Okay! That's great!!! Thank you very much.Sound familiar? The nice representative who was saving me money every month never told me I would loose my unlimited data package if I shut off my data after I suspended my line need less to say, ON THEIR ADVISE!!! So as far as I'm concerned, the representative was just following the call from above to do what ever they had to in order to get rid of unlimited data lines. After all, Verizon sold millions of data ready phone knowing full well that their infer-structure couldn't handle the mass influx of data being pull in by happy unlimited data customers!! So one on the most powerful communication companies on the planet has turned to lies and deceit and misleading tactics to get back any little bit of operating space in their systems, no matter what it costs their customers. After all why should Verizon have to pay for upgrades.How will they ever survive!! How you ask?!?!? Why it's simple. Put the cost back on their own customers. After all, If they want good service make them pay for it. If they don't pay enough ( myself 310.00 a month average for 3 lines!) then hell, charge them more!
I was lied to and misled by a Verizon representative. They cancelled my unlimited data package with out explaining that if i did cancel it at that time i would not get it back! this all after I questioned the fact that I was concerned about losing the package. I was assured EVERYTHING WAS OK AND IT WOULD NOT BE A PROBLEM.
I filed a complaint with customer service on 6/2/12 concerning this matter and was told that it would take up to 14 days for this to be reviewed and at that time I would be contacted by a manager involved it this type of problem. So today 6/12/12 , after waiting 11 days decided to call and see how this process was coming along. Come to find out, my dispute was denied on 6 /5/12 because I voluntarily shut off the data package and the line was off for more that 60 days. these two things were never told to me when I questioned their recommendations to save me money. Also when i filed the complaint on 6/2/12 i ask the rep if she was writing down my side of this story so they would know why i was not happy about all of this.. her answer, NO.What i had to say wasn't relevant to her peaceful afternoon now that i had called up and ruined any chance of a quiet spell I assume.
With all these considerations I formally request that Verizon restore the unlimited package to this line. THAT WOULD ONLY BE A FAIR SOLUTION SINCE I WAS RAILROADED OUT OF IT BY A DECEITFUL EMPLOYEE!
That said, I will be filing a complaint with the BBB and also posting this story wherever relevant around the world wide web.I'm an Honest person but don't cheat me out of what I have. when I'm right I know it. this is not right. please make it right.
I am saving a copy of this letter just in case there is an accident and this post is mistakenly deleted. That way I can restore it so as to warn other customers or even better, future customers to be aware that they to may run into problems with their account if they take the friendly advise of the representatives they are supposed trust with their accounts!!$310 a month for 3 lines? Wow. How the heck?
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Verizon's "Network Optimization" on 3G Unlimited Plans
I'm sure that this has probably been discussed here before, maybe numerous times since I don't frequent these boards, but since it is something that is now impacting me and since I've noticed others posting threads here and other forums about sporadically slow speeds with Verizon 3G during certain times of the day without any mention of this being the cause I thought I would share my experience with it first hand.
I just found out about it yesterday when I called Verizon to complain about the performance I've been having off and on the last few weeks during peak times of the day (Download speeds in the 100-200Kbps range) for my 3G service and what I soon found out from the rep was that in December there was a "feature" added to my account called Network Optimization which basically is a means to throttle users who have 3G Unlimited plans and use the internet in areas which they deem as being congested. Any time you go over 2GB in a past billing cycle even though your on an Unlimited plan your up for it to be added to your account.
And in a way I could understand them needing to crack down on really high users which I myself no doubt fall into on certain months since I have a Business Unlimited plan and I'm on the computer for hours every day using it with constantly refreshing websites, checking e-mails, and then downloading Windows and Mac updates and at times large files that I need. So it's nothing for me to hit 10-20GB in a month's time, especially around the holidays.
But the biggest problem that I have with it is the fact they're free to add it to your account every time you go over 2GB in a month and reside in what they consider a congested area. Because someone that is on an Unlimited plan, and especially a Business Unlimited plan, should at least be given a cap of 10-12GB before they add on this "Network Optimization" feature to throttle your speeds because they are offering 10-12GB packages to Smartphone users without adding any Network Optimization to their accounts if they reside in a congested area and those types of users are in far greater number than those of us using laptop connect plans.
But it all boils down to Verizon wanting to force the grandfathered Unlimited users into giving up their plans and signing new 2 year agreements on a more expensive tiered plan than it has anything to do with improving the network in congested areas. If they wanted to improve the network in congested areas they would be cracking down on the Smartphone users who are using mega amounts of data to constantly stream Youtube and Netflix all day but they don't. Or better yet how about spending money to upgrade the 3G towers that are congested instead of throttling your users and continually taking on more new users? Yeah like Verizon is actually going to do something like that right.
Anyways I'm a little ****** off at Verizon at the moment since this is the only internet option I have available to me out here in my rural area and I have to have it for my home business so I can't just drop them yet as much as I would like to until they absolutely force me to.
Is anyone else here facing these same troubles at the moment with your supposedly Unlimited plans and care to share your experience so far?
If you want to read more about Verizon's Network Optimization feature and who they're targeting you can do so here:
http://support.verizonwireless.com/information/data_disclosure.htmlTidbits wrote:
Twohothardware wrote:
You missed the point of what I just said. I didn't imply that there isn't a clause there for them to be able to legally enforce bandwidth caps on the unlimited plans if they wanted to, what I said is that there is nothing fair about having a "Network Optimization" throttle added to your account each month you go past 2GB when there is no Network throttling being done to the largest percentage of users who are on Smartphones.
If Verizon is capable of offering 10-12GB packages to Smartphone users with NO throttling then why are 3G Unlimited laptop connect users including those with Business accounts that require the most bandwidth being hit at only 2GB? Why isn't the excessive usage cap at something more "fair" like 10-12GB? And why are you even needing to throttle the laptop connect users who only make up a small percentage of your customer base in terms of bandwidth used compared to the iPhone and Nexus users?
Huge difference in price paid. Simply put the people who are paying more money are paying for their bandwidth. Bandwidth isn't free for Verizon. All carriers when they offered their unlimited plans they were overselling their network then realized they can't handle the capacity when devices started to get more sophisticated too quickly.
For the people that come on here and say there is no difference in computer data and phone data... YES there is a difference. I have personally tested it out multiple times and on a laptop I can use 5times the amount of data in the same 1 hour period than I do on my cell phone going to the same sites. The difference is background data, and the speed(jumping between sites, tabs, and bookmarks) you can surf the web is different between the two which people ALWAYS overlook.
$60 vs $80 is not that huge of difference in price paid, what is a huge difference is 2GB and 10GB. And yes you can use far more data on a computer or laptop than a smartphone, even though laptop connect users only make up a fraction of Verizon's customer base compared to Smartphone users, but that is exactly why it is ridiculous that you try and cap Unlimited 3G desktop/laptop users at 2GB but then offer 10-12GB tiered plans to Smartphone users who aren't the ones that need it. And that is something that obviously you and Verizon are both overlooking.
Let me ask you this, do you personally have a DSL or Cable connection at home outside of your Verizon 3G/4G service? What about at work? -
Is Verizon's old unlimited plan really TRULY unlimited?
My friend just got a 4G LTE Smartphone (Galaxy Nexus) and was able to keep his previous unlimited plan. He wants to know if its truly unlimited. His parents are on AT&T have their unlimited plans are throttled after becoming the 5% of the heaviest data users. He wants to download a couple HD 1080p movies online which are quite large. So basically lets say he used 50GB in two days, could Verizon cancel his service or throttle him if he's on 4G? I know they do with 3G but how about 4G?
Thanks. Look like I found my answer.
Does Network Optimization apply to customers using 4G services?
No. We reserve the right to include 4G LTE users later, but right now this only applies to the top 5% of users with unlimited data plans using 3G devices. If you have a 4G LTE device you will not be affected at this time. -
My husband and I stopped today at a Verizon store in Fort Myers, just to check out of curiosity the deals they were offering regarding the new Iphones (we have Iphones 4s) currently we still have our unlimited data plan; everything sounded interesting at first, phone features are nice, lady rep was nice, until the real question pops up; what will be the plan change since they don't offer unlimited anymore? (if we get new phones we can't keep our plan)
Their response: Ohh well if you want to keep paying the same per month then you unlimited will be downgraded to a 2GB data plan..... WHATTTTTT!!!! never mind our current usage is 6GB on a 4 phones family unlimited plan..... on top of that she added, well due to your usage you may need to get the 10GB data plan = $100 + phone line per phone + taxes ..... which will add between $ 40 to 60 to my bill and this is not counting any extra ghost charge fees they love to add on the bills every now and then with bogus excuses.... sorry Verizon!!! we have been loyal customers for years and this is what we get??? on top of that we tried to get a hold of someone at customer service over the phone and they put you in hold for over 40 minutes.... extremely frustrating and disappointing.... Do Verizon knows the concept of CUSTOMER LOYALTY? ....amchas76 wrote:
Well Mr. Helper, what can I tell you, it seems you have the numbers all figured out but reality is that currently with taxes included on our unlimited plan we are paying less than 200, so there are my additional 60, I still don't see the advantage of dropping my plan.
On top of that while navigating thru this site and others, investigating options, there are a good number of unhappy customers on this and other issues and sooner than later Verizon will face legal consequences to their contract irregularities, and even though we are aware of Verizon intentions of dropping everybody from the unlimited plan, that is not what we signed for initially and to do it without a customer consent well, to me simply implies a breach of contract.
The main problem we found is that its not reasonable for a customer on an unlimited plan with an average data usage between 5 and 10 GB to be expected to happily say yes and sign a contract to downgrade you to a 2 GB plan, and try to lure you into it with false or better saying incomplete information and that's a fact since every rep at different Verizon stores give you a different explanation of the plan or the "benefits" you get with it., what they don't explain is that you may be subject to additional ghost charges and on risk of getting your data usage inflated in order to push you into higher plans/fees (I read far enough complains about this issue on THIS forum).
So perhaps if, as you say they are leaving customer without any options, I would have no choice but to sign a 10 GB plan and suck in my higher bill, but Verizon is not giving me any confidence or assurance that I won't get any surprise charges on my bill and I say this knowing for sure that there is NO WAY POSSIBLE we can use the 10 GB a month, that is concerning.
How are you paying $200 with 4 lines?
700 Minutes nationwide
Line 1 $60
Line 2 $10
Line 3 $10
Line 4 $10
Unlimited text $30
4 unlimited data plans $120.
TOTAL $240.
Unless you're getting some work related discount.
In order for Verizon to be in breach of contract there has to be a contract. If your contract is up them there is no contract. Also this from your customer agreement that you AGREED to.
CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service.
Thirdly no one is forcing you to sign a contract. Verizon gives you the option to keep your unlimited if you pay full price for the phone. Verizon doesn't have to even have to offer that. Eventually everyone is going to have to be on a More Everything plan and there isn't a unlimited data option on that for obvious reasons.
There aren't any ghost charges and my data has been correct every month. Hmmmmmm. Maybe I'm just special. I guess I'm on some "do not overcharge" list.
If you really need unlimited data there is T-Mobile or Sprint. -
Do they still offer the 6gb Verizon Max Plan for exsisting unlimited customers?
I'm thinking about upgrading and was wondering if Verizon still offers the 6gb Verizon Max Plan? I'm currently grandfathered on the unlimited data plan.
I had to upgrade from my unlimited plan to get a new phone on August 21, 2014. Yes, they still were offering the Max plan. I got 6GB of data for $30 per month, BUT I lost my ability to turn on my 'mobile hotspot' as needed and I also lost my 20% discount on my data plan when I changed. I think there is a higher Max plan with 8GB of data and then you might be able to add the hotspot to it, but I never got a definitive answer while 'chatting' on my PC with a Rep. I plan on actually calling Verizon sometime to see what the deal really is. I only need the hotspot while traveling on vacation a few times a year. They mentioned switching back and forth from the 6 GB to the 8 GB of data plan, but I wasn't convinced by the rep I was chatting with. that would work for me because the 8GB would be prorated and I might go over the limit and actually have to pay even more.
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I added hotspot feature, Verizon ended Unlimited plan
Verizon told me today subsequently to my seeing this happened by only getting a data alert after using PC for 1 hours it alerted me with my first usage alert at 90% for this billing period.
I call today subsequently and Supervisor told me the Verizon Wireless quietly changed their policy a couple of months ago that if you add the hotspot feature you lose unlimited data, but I was not advised.
I had, in the past, never had a problem turning features on or off and was not alerted to any change.
(I think that this plan change without my knowledge, request nor consent was intentional but I should not be accused on conspiracy theory right?)
Does anyone have a suggestion on if it is worth time or effort to appeal this action on Verizon's part or is it really the new policy that hotspot-feature addition quietly wipes unlimited plan customers away?First, have you checked to see if you still have unlimited data?
I believe the hotspot has always been available for phones with unlimited data, however the data available to the hotspot was from a different pool which started at $30 for 2 GB of data. You were not allowed unlimited data via the hotspot.
With this in mind, you very well COULD still have unlimited data AND receive a text warning that you had used 90% of your data allowance for this billing period. -
Today I went to the Verizon store to upgrade my girlfriends phone which is on my account b/c I wanted to use the edge plan to buy the iPhone 5c. I had read in several different places that I could upgrade using edge and not loose my unlimited data, turns out I was misinformed, which the guy at the store told me after he had my information pulled up using my cell number. I told the guy I was not willing to give up my unlimited plan AND pay full price for the phone, I thanked him for his time and we left. When we left the store I called the Verizon number that is given on the website and told them I was interested in the edge plan for the 5c and asked for more information, ( I thought the guy at the store was wrong and I was checking). The woman I talked.......long story short, I talked to 8 people including 2 managers and none of them could tell me why I did not qualify for the edge financing (even if switching the plan), SO I was hoping someone on here might could help. I have been a customer since Verizon bought out Alltel, I have automatic payments set up with no late payments for as long as I can remember, and was eligible for an upgrade on 01/03/2013. Any experience or advice in this area would be appreciated.
Thank You!rjg030585 wrote:
I told the guy I was not willing to give up my unlimited plan AND pay full price for the phone, I thanked him for his time and we left.
Here is my advice, at least. Not sure if anyone will agree, but it is my take on the problem.
With the Edge program, there is a "possibility" that someone will pay full price for a phone. This is not always the case, though. IF you do not complete ALL of the 24 months of payments, then you WILL NOT have paid full price for the phone, but simply a portion of the full price. THAT is why it does not make the plan "eligible" to keep your unlimited data. With the Edge plan, technically you only have to pay 50% of the full price before you can trade it in for another phone on the Edge plan. The way the plan is designed, the majority of people WILL NOT ever pay full price for the phone, but only a portion of the full price before they exchange their phone for a new device. That is what Verizon is hoping for, at least.
As Ann154 has pointed out, you can use the Device Payment Plan and keep your unlimited data. At no time during your contract can you trade THAT phone in to get another phone. You would have to continue making the payments on THAT phone along with any other phone you upgraded to. THAT is the difference between the 2 plans. You WILL end up paying full price for the phone on the Device Payment Plan, where you can STOP making payments on a phone with the Edge Plan if you turn it in for another device.
Good luck. -
VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!
I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat? -
Unlimited Plan throttled and punishment for overage
Yes, I have read the fine print, previous entries, and understand that even with my grandfathered "Unlimited" broadband plan, Verizon will throttle back my speed when I go over 5gb.
Here is what angers me. Being a loyal VZW customer for over 9 years, with 5 phone lines and a broadband package, I am getting punished for my overage. Last month I went over my 5gb on the 13th. My billing cycle date is the 22nd, which is when usage is reset. Common sense would dictate that the speed gets reset too. No, VZW stated that my speed is throttled back for 4 weeks from the date of going over. So I have to wait until November 10th to have my speed back up which is over half way through my billing cycle. I emailed the NW regional President and her assistant replied, that they do not do anything about it. It's the way it is.
Does anyone know any ideas to be able to track usage in real time? Does usage change depending on what internet browser used? Is there a minimum speed to be considered broadband?
I am even more frustrated since I found this out after upgrading to MIFI. If I happen to go over my "unlimited" 5gb plan again, I might get punished even longer and never get back up to speed.
P.S. Do they throttle the data plans for smartphones too?
Thanks,funkyd71 wrote:
Yes, I have read the fine print, previous entries, and understand that even with my grandfathered "Unlimited" broadband plan, Verizon will throttle back my speed when I go over 5gb.
Here is what angers me. Being a loyal VZW customer for over 9 years, with 5 phone lines and a broadband package, I am getting punished for my overage. Last month I went over my 5gb on the 13th. My billing cycle date is the 22nd, which is when usage is reset. Common sense would dictate that the speed gets reset too. No, VZW stated that my speed is throttled back for 4 weeks from the date of going over. So I have to wait until November 10th to have my speed back up which is over half way through my billing cycle. I emailed the NW regional President and her assistant replied, that they do not do anything about it. It's the way it is.
Does anyone know any ideas to be able to track usage in real time? Does usage change depending on what internet browser used? Is there a minimum speed to be considered broadband?
I am even more frustrated since I found this out after upgrading to MIFI. If I happen to go over my "unlimited" 5gb plan again, I might get punished even longer and never get back up to speed.
P.S. Do they throttle the data plans for smartphones too?
Thanks,
Unfortunately, that is pretty much the way it is. When the unlimited plans originally came out, no one was even coming close to 5GBs of usage, so it was really a nonissue. With the way the internet and media has evolved, obviously speeds and 5GB is a whole different ball game. They can throttle your usage for the amount of time they listed and they can keep doing it. Now that you know, all you can do is stay below 5GB. Also, there are new plans/pricing for MiFi's, so you could get 10GB of usage for $80 and not have to worry as much, or you can even lower to $50 a month for 5GB and save some money.
Smartphones are not throttled and are truly unlimited. I know many people in my circle of family and friends that use more than 5GB on a regular basis. -
My Unlimited Plan changed without my authorization!
I went online to place an insurance claim on my phone only to discover that the insurance I have always had on all my phones with you guys is no longer on my plan. When I called to find out what was going on and why the insurance was removed I was told I never had insurance even though I have 5 lines and amazingly this is the only one that doesn't even though when I purchased the phone in the store and told the rep yes I want insurance. Not to mention my phone was replaced like 3 times already. Yet you say that that was a manufacture default and done within the first year. NO one wanted to help with this issue until a rep finally told me what I could do was upgrade my unsmart phone line and then transfer over my phone number. This way it wouldn't cost me as much as it would to purchase a new phone for full retail price. I was then assured that this would in no way what so ever affect my unlimited data plan. Keep in mind this is very important to me seeing as to how I drive over the road and love to watch movies. I after speaking with my wife decided to go with this and when the phone arrived I called to activate the phone. I again was assured that my unlimited data was not going to change and that everything would remain exactly as it is with my plan. However I soon started to receive text messages saying that I had exceeded my data. I called to find out what was going on only to learn that my plan had been changed and I was put on a 2GB plan. I was even told that the system did it automatically and that due to recent company changes my plan could not be restored. Upon talking to another rep I was told that if I returned the new phone I could then reactivate my old phone and that verizon would change my plan back since I was given the wrong information. I am now told that you can't restore my plan without sending another request and even this one may be denied. I have done everything that is asked of me and now not only am I getting the run around I will now have a bill around 1,000 dollars due to data overage that I was assured would be back billed and taken care of (now we don't know if that will be possible) all you can tell me to do is wait. I think I have been as patient as I can be. I am already not going to get the phone that I payed for and was promised due to an error on verizons behalf, but now it looks like I am even going to be out of my unlimited plan. This is all do to lies, deceitfulness on your part (Verizons) just so you can get people out of there unlimited contracts. I am already nickeled and dimed for everything. When will enough be enough? Is it to much to ask that you fix a problem that you created? Is it to much to ask that you give me what you said and guaranteed me you would. Instead I even get to pay a restocking fee for the phone that I had to return to try and resolve this matter. So Verizon messes up and I get to pay Quadruple for your mistake! Please tell me how this is fare and why it is that you can not or better yet will not take care of this issue. At this point if my service can not be restored and the things you have promised and guaranteed can not be given to me as so specified by your representatives then I think I will take my 3 lines of service (since I just cancelled 2 of the line which would have made the total 5) elsewhere. Yours Truly, Forever Given the Runaround
Did you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.
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I think NOT!
I bought a phone over a year ago. With it I also got a $50 prepaid unlimited card. It was all fine and dandy for a while. Then I went to a verizon store used a machine to buy an automatic card. The closest option for me to continue to use my unlimited plan was to pay $85.00 plus tax. That was fine. For the next month I put $30.00 on my plan because my account said I had $25.00 as my balance. I received a message asking me if I wanted to change my plan to pay per minute or add the $30.00 to my existing balance and continue using the unlimited plan. I chose unlimited. This is where something went wrong.
About a week or two after I refilled my phone I had a long phone call with my family to check in and a conversation with a close friend via text messages. I don't know the exact amount of messages I sent that day, usually I don't text at all. I didn't have to work so I was staying up late enjoying talking to my friend and all of a sudden I received a message from verizon. It said I had insufficient funds to send a message. Now this couldn't be right. I had just paid not to long ago and my 30 days weren't done. But I had no choice. I went to the closest phone store and paid $50.00 to renew my "unlimited" plan. That was on May 6th. It's currently the 23rd and today I had to yet again spent another $50 to refill my phone.
Before I bought the refill though I checked my account and it said I had $0.15 left. Then I bought the refill, received a call, and checked my account again. I now have a balance of $49.55
So I used the verison chat to try to get answers. First I chatted with Brooke who gave me a phone number. I thanked her and disconnected. I tried calling the number which sent me to an automated answering machine that didn't give me any of the right options. So I went to the chat again. This time I spoke with Julianna. She tried to get me to call another (different) phone number but it didn't work so she logged onto my account and still couldn't figure out what was wrong. Julianna then said she would connect me via chat to someone who could help me. His name is Dean. Now I explained to Dean that I need my phone for my new job as dispatch for my husband. What that means is I make lots and lots of phone calls to people who need someone to ship something from state to state. So phone = important. Dean explained to me that there was no way he could help because my phone is prepaid and he gave me yet another phone number. This number sent me to an automated service that I hadn't gotten yet. It was to activate my phone. Which I will repeat that I have had this phone for more than a year so it was already activated. He told me to stay on the line and wait for a real person. There were no options to press a number to get to a real person. So I waited on the line and waited and waited until the answering machine hung up. At which time I told Dean that I was going to switch phone companies and then disconnected. I tried to be polite to them. I asked them not to give me more phone numbers to an automated service. I told them I needed to talk to a real person. Now I'm out $130.00 this month. My bank account was overdrawn from the last transaction which happened to be for my phone refill. My husband has ordered me a new phone with a plan that's actually unlimited (and cheaper). I just wanted to post this information for anyone else who might be thinking that the prepaid unlimited plan is a good idea and that verizon wont end up taking all your money (like they do in a contract) I will tell you now.
THEY WILL FIND A WAY TO TAKE AS MUCH MONEY AS YOU ARE WILLING TO GIVE THEM! DON'T WASTE YOUR MONEY OR TIME DEALING WITH THEM. I WISH I COULD GET MY WASTED MONEY BACK!Krystal1992 wrote:
I already have unlimited talk, text, and data but my bill is $140 a month. I just want to be able to keep those same options and keep my current phone without leaving Verizon but pay less
Look you are NOT going to be able to get unlimited data on a smarthpone. And even if you could use that plan if you look at the fine print the "unlimited" data is limited to 1X speeds. That's not even 3G. That maxes out at 150 kbps. About 3 times dial-up speed. -
I'm about to call it quits with Verizon after 4 years with a family plan of 5 lines...
December of 2013 I was looking to upgrade my phone but was grandfathered into the unlimited data plan. I talked to two representatives on the phone and one in a store about what my options were if I wanted to keep my data and was told by all that either I would have to buy a new phone at full price or switch to a 2gb plan for $30 a month. After a lot of hesitation, I finally got into a 2gb plan and just dealt with it.
In February my sister in law who was on my family plan was in the same situation with an unlimited data plan and wanted to upgrade her phone. The first person she talked to quickly told her about the Verizon Max plan where people who had an unlimited plan could upgrade there phones and get a 6gb plan for the same $30 a month. She liked that compromise and went with the plan.
I found out about that and did some research and found that that exact plan was being offered while I was going through my upgrade process. I called VZW customer support and asked if I could get on that plan as I was in the EXACT same situation when I was upgrading but was never told/offered the Verizon Max plan. The customer service rep said I was ineligible because I was outside of the window where they could make changes to plans. She told me that I probably wasn't offered the plan because I didn't use hardly any data in the previous year. I explained to her that I was in an area that wasn't supported by Verizon Data (only 1x was available, no 3g or LTE) and didn't have an opportunity to even use the data but stayed with Verizon for that year because I had liked the unlimited data and had good experiences with VZW so far. After a bit of back and forth, she was not budging as I didn't qualify for the upgrade because it was too late to make changes and that I didn't use data anyway, so what did it matter.
Now I have a plan 1/3 the size of my sister in law for the same price because I apparently didn't talk to well informed VZW employees or, more of what I'm thinking the problem is, I'm not as attractive as my sister in law and have to find out for myself the deals that Verizon is offering instead of having them told to me.
Either way, unless we can come up with some sort of solution for how VZW is going to treat their customers fairly, I'll be leaving them for another provider...
C'mon Verizon, step up your game and correct this.I realize that the plan is only offered when switching from unlimited data to a tiered data plan. That is the reason I am here now is because I switched from an unlimited data plan to a tiered data plan while this deal was being offered but was never told by the 3 Verizon employees about the Max plan.
I was hoping that we could work something out but it seems all I'm going to get is an apology for not offering the plan when I was eligible and for not being able to do anything to fix that.
I'll be cancelling my service with you in hopes of finding another provider that appreciates a loyal customer who pays their $250+ bill on time each month. -
Unlimited plan changed without authorization
>> Subject edited for brevity and duplicate post removed to comply with the Verizon Wireless Terms of Service See My Unlimited Plan changed without my authorization! <<
Message was edited by: Verizon ModeratorDid you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.
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Unlimited plan - Paying Full Retail still removes features?
Got a strange question. First some background. I have an unlimited plan that I don't ever plan to get rid of. (Upgrade Eligible since 2011!) Its not that I really use the unlimited data as I usually less than 150MB per month, but the absolutely cheapest plan (500 MB) they want to move me to is ~$13 more per month even after my employee discount. Moving to the recommended 2GB plan really increases the cost ofcourse. Partially this is because we are being screwed with the changes to the employee discount (only applies to the "Data" now), but that is a topic for another thread.
Now to the question. When attempting to just outright buy the LG G2 through the Verizon site, it isn't prompting me to change my Data plan, as it shouldn't. But what I am curious about is why it is wanting to remove my Unlimited Mobile to Mobile and OFF Peak 7PM-6AM . These are some pretty key features of my plan, and as far as I know they shouldn't be changing my plan. Any clue as to why it is trying to remove these?
Features
NEW
4G APPLICATION ACCESS
$0.00
NEW
4G DATA TRANSPORT
$0.00
NEW
4G INTERNET ACCESS
$0.00
NEW
DATA ROAM USA/CANADA
$0.00
NEW
DYNAMIC-PRIVATE IP
$0.00
NEW
RTR FOR UNLIMITED PLANS $0
$0.00
NEW
SDM REMOTE QUERY ENABLED
Removed Features
3G DEVICE
$0.00
BLOCK APP DOWNLOADS
$0.00
CALL & MSG BLOCK INELIGIBLE
$0.00
OFF PEAK 7PM-6AM $0
$0.00
UNLIMITED MOBILE TO MOBILE -$0
$0.00
GENERAL IP NAT ADDRESS PDA $0
$0.00
NATIONAL ACCESS ROAMING
$0.00Actually, I think I figured it out. Hidden down in the "All included Features" are these
M2M NATIONAL UNLIMITED - $0
OFF PEAK 7PM-7AM $0
So it seems that it would still retain those features.
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