Verizon wireless recycling program

I have recently sent two black iPhone 5 that were appraised for $200 each. I have received $200 for one of the phones but got only $36 for the other. They are both identical and are in brand new condition. No cracks and the phone works perfectly. Why did Verizon only give me $36 for then phone?

AAAmick,
I am sorry for any issues you have had with your trade in value. Have you contacted our trade in department at... http://bit.ly/GGnDDC ,via the contact us tab, for details into your trade in value received?
LindseyT_VZW
Follow us on Twitter @VZWSupport

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Verizon Device recycle program "**"

My Iphone 5 was in pristine condition when I sent it in for trade 2 weeks ago. I always took the best care of it and always had a case and screen cover on it. It always powered up and worked perfect, thus I was expecting the full amount of $200 returned to me.
The phone had the Locate my iphone disabled and the sim card removed as required.
I get notice yesterday that I only received $36 because they said it won't power up. This not true, it powered up and worked fine when I sent it to Verion You can check my billing, it shows calls and texts on the day I returned it. I am very disappointed; I am a loyal 30-year customer with Verizon and have never had any problems before. If I had thought my phone was only worth $36 I would have never sent it in and not bought the new phone.
If this is not resolved to my satisfaction, I will return my new IPhone 6 plus and cancel my contract with Verizon and if nothing is still done, I will take this to small claims court. I will not allow bog corporations to scam others like I was scammed. Thank you ! monty

This is the problem, I submitted my phone on Sept 12 Submission # (removed) After sending three emails to the trade in team I still have not received a response. So now I have sent in a perfectly good iphone 4, status showed paid, but no virtual gift card. Horrible customer service. Sad, I have been a loyal Verizon customer for over 10 years.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Verizon Device Recycling Program--SCAM! DO NOT USE!

My flawless 32 GB iPhone 4S was appraised at $210. I dutifully followed the instructions--deleted all the data, and turned "Find my iPhone" OFF. I remember thinking as I was doing it, "I should video myself doing this as proof" because I knew how important it was for the trade-in value, but thought better of it because I had no prior poor experiences with Verizon and believed them to be a trustworthy company. BOY WAS I WRONG. After weeks of waiting, my iPhone got appraised at $17! The stated reason? "Find my iPhone enabled". I immediately started calling the worthless customer service line and have since requested several "escalations". I received one email back from the "support" team, with the purpose supplying me with a photo of my phone's screen--but guess what? No photo attached to the email. I called customer service back again and they were able to read my the IMEI number from the photo that I never received--It didn't match my phones (Thank God I saved the original box!). I am absolutely livid. I either want my phone back (not going to happen customer service says!) or I want the full $210 credit. This is such nonsense, someone in this magical "support" team should be able to actually provide customer service and speak to me. Otherwise Verizon has lost a longtime customer and the BBB will receive another complaint (and from what I understand, there have been hundreds already).

We had a similar problem with our iPhone4. They both worked perfectly and were in excellent condition. We used them right up until we got our iphone 6. They were appraised at $200 each. I followed the instructions to the letter. Remembering to turn off find my phone and resetting the phone to factory settings to wipe any passwords. I even called Verizon before I mailed them to make sure they were deactivated. I was told that they are deactivated as soon as we turned on our new iphones.
However we got our gift card e-mailed to us for $36! I called to ask why and was told that our phones weren't deactivated. I explained that I made sure they were and I remember turning off find my phone on both phones. They said they would get someone from the factory to call me. No call. Still waiting! I wonder if find my phone was turned back on when we activated our new phones. I don't know but I'm sure I followed all the instructions before mailing the phones and Verizon hasn't given me a good explanation for why we only got $36 for each phone rather than $200 as expected. If I'd known this I could have sold them on ebay for alot more.
The only reason we continued to stay with Verizon was because of this deal. I was expecting $200 for each iphone that I sent. I'm now thinking of switching to Sprint as I heard they are buying new customers out of existing contracts. So unless Verizon pays the difference or gives us our old phones back I think we will be leaving.

Verizon Device Recycling Program

I have sent my iphone4 two weeks ago, but the status still showes 'not received'.
I think 2 weeks are enough time for delivery, so i cannot know what happened.
I hope they delayed the update of status, and i would like to ask you how long it was taken to see status update after you send your phone?
Is it normal to delay the update of status?

Thank you for reaching out to us, bgpark. I apologize for the delay in receiving an update on the status of your device. It is possible that if your phone has been received by the trade-in team, your phone may still be getting processed due to the number of devices received. Please give them a bit more. The trade-in page should be updated soon with the details of your trade in.
NicandroN_VZW
Follow us on twitter @VZWSupport

Verizon Wireless Trade-In Program is a scam!

I recently traded in my iPhone 4s as part of Verizon's Recycling Program. I activated a temporary phone on the line until I received the gift card via email. Having received it, I attempted to purchase a new phone to replace the temporary one, but apparently I can only do so at full retail cost. I was never told that this would be an issue for me. In fact, I expressly asked if this could affect my contract in any way, and was told that it would not. I was given the assurance that all I had to do was perform a Device Swap, much like I did to activate the temporary phone, which by the way was no problem at all - it was a breeze!
Obviously, there are communication problems between the Recycling Program and the rest of VZW. I spoke with multiple representatives at the Recycling Program, who checked my account and never notified me that I would have to pay full retail cost on a new phone. This is absolutely ridiculous! And of course, I cannot get my iPhone back.

Totally true... I sent in my PERFECTLY working phone (VERY VERY (removed) about keeping my phone working 100%) and I received an email saying the phone would not turn on even though my phone worked 100%!!!!! I have a Verizon Wireless employee that inspected my phone before shipping and he will vouch for me. This is complete **, this program is a scam. I have called NUMEROUS times about reaching a solution but NO ONE has helped me.
Comment edited as required by the Terms of Service.
Message was edited by: Admin Moderator

Recycling program ripoff!

I recently recycled my iPhone 5 (in perfect working condition) through Verizon's recycling program because they were going to give me a gift card for $129! BUT they ended up emailing me a gift card for only $22.86 for a working iPhone 5! What is going on here Verizion?! This is an absolute rip off and if I knew ahead of time that you were going to do this, I would have taken my business elsewhere!

It is a scam. I have a friend that is an attorney that I have asked them to look into this for me. When looking for a new phone on the Verizon wireless site, My decision to purchase from the site was because of the $50.00 mail in rebate and the gift card for the "appraised" value of my phone. I decided to check the appraised value first before making my decision. It was valued at 100.00. (I have a screen shot of it) Now that I have purchased my new phone, the "appraised" value is only $11.00 (only two weeks later) and I cannot even complete the process online. I get an error message that says process cannot be completed at this time. I've been a long time customer of Verizon. But AT&T here I come. I'll be switching carriers as soon as I can. What a ripoff.

Device Recycling Program is a nightmare!!!!!

On top of everything I've had to do to switch to Verizon being a nightmare, now the last item, getting (5) $200 gift cards for trading in 5 old iphone 4 & 4's. One iphone 4 will only get $36 because it was apparently not unlocked, which is impossible because we did them all the same way at the same time. Then a iphone 4s will only get $36 because of an apparent "cracked screen" which unfortunately was not there before it was shipped, so who is at fault here??? Verizon when will you wake up and see this program is not working and needs to be done onsite at the stores NOT though the mail. Seriously, I'm not dumb to send a cracked screen and think I would get $200 but I shipped it in your required packaging so I guess I have to eat the other $164 just because it got thrown around in the mail. RIDICULOUS!!!!! I WILL NEVER TELL ANYONE TO SWITCH TO VERIZON!!!!

Hi, just to update my previous post, VZW Trade-In Support emailed me to say that they are making an exception to the rule (I'm not sure why since I am in the right) about reduced trade in value for locked phones. I'm not going to bother arguing that it was in fact unlocked since they are giving me the difference to make it the full $200 program value.
Here is the email (hope it helps you):
Dear Valued Customer,
Recently you participated in the Verizon Device Recycling Program and the value you received for your Apple device was lower than the original appraised value because you failed to turn off the “Find My iPhone” (or “Find my iPad”) feature before sending the device to us, as indicated in the trade-in instructions. Find My iPhone can help locate your device if lost, but also blocks activation by a new owner. Because of this Verizon (or any other trade-in program) cannot offer full value for devices with Find My iPhone enabled.
Nonetheless, as a courtesy we have elected to waive the deduction in this instance and issue you a supplemental credit in the amount of $164. You will receive this payment in the form of an additional electronic gift card within two days.
Submission ID: xxxxxxxxxx.
To disable “Find My iPhone” in the future, you can sign into your Apple iCloud account athttp://www.iCloud.com to see active devices and turn off the feature.
We thank you for your business and hope you enjoy the additional gift card value.
Regards,
Verizon Device Recycling Team

Iphone recycling program

I recently sent a message that was critical on Verizon's recycling program. They rejected it for some reason. Why?

A message on these forums? If so, then it was most likely because another user reported it for having violated the forum TOS. After a post is reported, it is removed immediately until it can be reviewed by the moderators. After review, it will either be returned as-is if there were no violations or the content will be edited to remove the violations and then returned.

Very hesitant to do Verizon Wireless iPhone 6 Trade-In Program

On September 28, 2014 I ordered an iPhone 6 for my wife and signed up for the iPhone 6 Trade-In Promotion. My wife's iPhone 4 was "appraised" for $200 online and Verizon mailed the extremely flimsy tiny envelope for my wife to mail her iPhone 4 to Verizon for her "$200" Electronic Gift Card. First of all, the tiny little envelope is so flimsy and contains very little bubble wrap. It offers very little protection and I can easily see the screen breaking during the mailing process when it is such a poor envelope. In addition, there is no tracking information whatsoever on the envelope. If the iPhone 4 gets lost or broken, adios $200. My wife's iPhone 4 is in Excellent Pristine condition but I am very hesitant for my wife to take part in this program because of all of the horror stories I have been reading on the Verizon forums (please see links attached below) or on the internet. People who took part in the program are reporting of lost or broken phones but they were in perfect condtion when they were mailed. Furthermore, there are stories of "Find My Phone" not being turned off even when people have photos of the process. People have even taken photos or videos of the condition of their phone upon mailing to Verizon but this doesn't seem to help.
At this point I am probably going to try to sell my wife's iPhone 4 on eBay because we can't take the risk of getting $20 or less instead of the $200. I am surprised more of these stories haven't gotten to the mainstream press. It would be good if some news station like CBS or NBC would cover the mounting complaints. I am thinking of writing an email to some head honcho at Verizon and venting my concern to tell him why us 20+ year Verizon customers probably won't take part in the program.

This is a photo of the very flimsy envelope that Verizon Wireless provides to ship the iPhone which is being traded in to Verizon. There is very little Bubble Wrap inside this VERY FLIMSY TINY envelope. No wonder iPhones are lost or being delivered broken to Verizon.
I might re-consider taking part in this iPhone Trade-In program if a Verizon Customer Representative monitoring this board reaches out to a manager at my local Verizon Wireless Store in Trumbull, CT and allows me to bring in the iPhone for an immediate $200 credit since my wife has already bought the iPhone 6. With the flimsy envelope which has no tracking I am afraid of the consequences it will bring if I use it. I am not about to spend countless hours with Customer Reps on the phone if I use the envelope and I don't get the $200 credit because the phone gets damaged in the mail or lost by Verizon. This is Verizon's chance to reach out to me so they don't lose me as customer. Let them make the effort to allow me to do this rather than me having to get the run around thru phone calls, being put on hold, and unaswered emails.
I have been a loyal customer for over 20 years. For the last several years my family of 4 has been paying close to $250 per month for Verizon Wireless services. I am going to strongly consider switching to AT&T after our contracts expire. AT&T has a Bring Your Own Device montly plan which would cost us only $160 per month vs. $237 per month we are paying Verizon. This potential $77 per month savings and Verizon's iPhone Trade-In joke of a program is what will push us over the edge to switch.

Recycling program - total scam by Verizon?

Anybody else follow the trade-in instructions to a tee, only to receive $36 instead of the $200? I feel ripped off, and am unable to get any response from the recycling team people. It's a joke.

So I followed the instructions from another thread and contacted my Regional manager from this link Region Leadership | Verizon Wireless
I sent him an email describing the situation and I got a call back from his secretary a couple hours later. about a 2 second conversation with her and she credited my account the balance. I suggest everyone does the same as corporate is apparantly aware of the situation.
Of course hours after I get my credit the Trade-in support finally sends me a canned response, same as others have gotten.

Do not use Recycling Program - sell an old phone yourself

This program is absolutely a scam. I wish I'd done my due diligence and read this board before I sent my phone in. I had an iPhone 4s and I just upgraded my phone - only because they had a promotion in March to upgrade to the 5c for free. Otherwise, my 4s 16GB phone worked just fine. The phone had been kept in a case with a screen cover the entire time I owned it. It was pristine. So I logged on and got an estimate for 200.00. I figured that anywhere between 100 and 200 dollars would be a fair price for a phone in such good condition. So when I received and activated my new iPhone 5c, I backed up all of the 5GB of apps and data on my 4s, then I removed find my iPhone, and reset the phone to the factory settings. "Hello" was streaming across the screen, just like the phone was brand new.
A few days later I received the envelope to return the phone to Verizon. Yesterday I logged on to see the status and it read "phone will not power up". That is an absolute lie, unless Verizon did something to damage the phone. The phone was in perfect working condition when I sent it to them. I called customer service. I got bumped from person to person. Finally I asked for a supervisor. The gal that came on the phone "Courtney", was rude and not very helpful. She did say that she was escalating my complaint. When I asked her who her supervisor was, she said, "I don't have one". I asked who do you report to? Her reply was "No one." I said, you are not the CEO, you have a boss, what is their name and contact information? She refused to give it to me and then put me on hold - for almost 10 minutes. Another lady who was nice but not helpful, came on the line and claimed to be her supervisor. She also claimed that someone from customer service would be contacting me. Nothing.
Today I get my voucher for 36.00. That is a completely unfair amount for a 16GB iPhone 4s that was in perfect working condition. Obviously after reading all of these posts, the standard Verizon response is "The phone will not power up". Because of Verizon's lack of customer service, unwillingness to discuss the matter, and general lack of cooperation from their recycling program department - this seems like a major scam to screw people over.
We have been loyal Verizon customers since their first merger with GTE. We spend quite a bit with this company on domestic and international service. After major customer service problems earlier this year, I almost left. When I asked them to deactivate our account they suddenly became super customer service oriented. Now that I've upgraded one of our phones and we are in a contract, they are back to their old lack of customer care. Shame on me for getting sucked back in. I have no problem paying the fee to break our contract, and I am currently shopping other wireless providers.
Regarding their recycling program - I have filed a complaint with the BBB, and as others have done, I will start investigating class action. It seems that there are many of us in the same boat.

Wow...amazed that I wasn't the only one cause I thought it was a fluke that Verizon failed to follow through on the valued $200/each for two phones I sent in to recycle. BOTH phones were taken to an authorized dealer I've worked with for years. The manager there prepared BOTH of my phones to be sent in to recycling program and were valued at $200 each. I got an email saying one was $200...the other was $36. That one for $36 was in perfect condition. I called and was told the "FIND MY iPHONE" had not been deactivated. Interesting since I watched the manager prepare BOTH phones the same way before I mailed them. I've been told by TWO Verizon employees the same thing happened to them and there was such a thing as escalation. I escalated the request to be reviewed AFTER contacting Apple to be assured my phone was able to be used by them. I escalated it twice and was sent an email saying they would not give me the money nor would they return my phone (as I requested) so that I could sell it for what it was worth. You can not talk to a manager about these situations as they hide behind their computer screen and send emails to tell you they wont back up their word to give you what they agreed...and they wont back up their manager/ representative who prepared the phone...and they wont honor YEARS of being a faithful customer. Instead I feel I was lied to and taken advantage of....all for $136 in Verizon's pocket. I will be seriously considering changing carriers after this escapade...especially now that I'm seeing that this is an ongoing issue (that even employees told me they encountered). Unfortunate that good quality customer service has been ditched by Verizon Wireless...I thought they had more integrity than that. I would like to see a refund of $136 which is duly owed to me or my phone to be sent back in the same great condition so that I can get what its worth for it.

Verizon Wireless False Advertising on Family of 4 More Everything Plan

I am trying to take advantage of the heavily advertised $160 family plan for 4 lines 10 GB of data. I have 4 lines and have upgraded my data to 10 GB. I need to be enrolled in Edge to get the $25 discount per line to actually get the deal. Three of my lines are technically not yet eligible for an upgrade. However, there is a well documented Early Edge Open Enrollment option of which I meet the criteria. I will paste the criteria below. My remaining phones were all purchased well before 11/13/13. The offer is open until 6/30/14. Whether I try online, or calling Verizon, or going to a VZW store, I am told that even though it appears I meet all the requirements, my lines are not tagged as Edge Eligible and there is absolutely nothing they can do about it. My account is in good standing. The manager at the store thought it may be due to my being enrolled in One-bill combined billing with Verizon FIOS. I have since disabled that option so I am on separate billing from each. Still no luck. This is no way to treat customers, Verizon! You plaster an offer all over television, all over the internet, your web site, and when a customer goes to take advantage of it, the customer is denied the option for no reason and no ability for any of your workers to go into the system and correct the issue. As it turns out I will probably just wait for my upgrade date so I can keep my phones and sell them on eBay which will be better for me in the long run and worse for you since you won't get my old phone. For anyone reading this, I have 2 Motorola Razr Maxx's and 1 iPhone 4S. I can easily sell these for $200+ each on eBay so if anyone is thinking of doing Early Edge, you are better off waiting until your upgrade date and keeping then selling your phones. For me it means $600+ in my pocket but more importantly $600 less to Verizon which is what they will resell them for. Verizon, you are too big and too inflexible.
What is Early Edge Open Enrollment?
Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
If you’ve had your current phone since 11/13/13, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
To be eligible for Early Edge, you must meet all the following:
Be eligible for Verizon Edge
Have had your phone since 11/13/13 or longer
Return your phone in good working condition*
The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
Last Modified: April 11, 2014

Thanks mrniceguy for educating me. I am well aware of the benefits of the edge plan or I wouldn't be trying to enroll. I am angry that they won't let me enroll early and they do not honor the terms of the program equally for everyone. But as it turns out it is the early enrollment that is not a good deal because you have to turn your phone in. Once your normal upgrade date comes you get to keep your old phone and sell it. Same deal, pay $25 a month on edge and get $25 back on your plan whether you go early or wait till the upgrade date. I wanted to go early because I was excited about getting a new phone. But after being turned down repeatedly and thinking it through, I thought it better to trash Verizon for their policy and point out that patience is better because you get to keep your phone if you wait. So if I do the math as you say I can either pay zero for the phone on edge and give them my old phone, or I can wait and pay zero for the phone on edge and then pocket $200 per phone that I will sell on eBay.

Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

It was a dark and stormy night...
For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
"I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
"Sorry"
Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
After being brushed off.

Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

Verizon Wireless lack of respect for customer base!

I have never, ever in my life as a customer of Verizon Wireless been treated with such distain as yesterday! From multiple CSR's to a Manager who flat out told me his hands were tied in his position. From the lack of respect to lack of responsibility! Being a 5 year customer who's $190.00 a month for my own personal line, to be led around blind is disheartening. I am eligible for an upgrade in about 6.5 months. Recently dealing with iOS problems and a rising cell bill made me want to look into the upgrades and what the best options for me be it with Verizon or elsewhere. Wanted insight regarding the Edge program and do some comparing. Too say the least, I did NOT get any of those answers. Even after being escalated to a manager, a day later, I am uninformed and surprised regarding Verizon's lack of respect for their customer base! This morning I tried locating some contacts for upper management for Verizon and haven't been very successful! Does anyone have any contact info to voice my lack of concern within the company before allowing their customer service reps and entry level management to let their core base of customers walk? I would be appreciative!
-RWJ

RSWJ4681,
We do not want to see you go. I can assure you that we truly respect you and value you. What exactly were you looking for information regarding we your reached out to out customer service team? What did the Supervisor advise you that their hands were tied on? Please provide additional details.
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon Wireless changed my EDGE start date +3 months w/o permission!!

I signed up for the Verizon Wireless EDGE plan back on April 27, 2014 and received my letter of confirmation that I was now enrolled in the program. When I received my very next bill I noticed 2 things: 1) I was charged for my phone, 2) I did not receive my data plan credit for my line of service! So I called *611 and spoke with customer service who politely informed me that I had not just received a new Galaxy S5, and I was not on the EDGE plan???
Here's what being honest with Verizon Wireless will get you, customer beware from this point on!!!!
So I informed him that I had just received my new phone and signed up for the EDGE plan over *611 and that there was a mistake on my bill. So with a lot of research he was able to finally discover that I had EDGED up and that I was correct, but for some reason the computer system did not have me in there the correct way. He said he would elevate the problem and someone would get back to me within 48 hours (In Verizon speak this must mean 3 months), and as a courtesy he would credit my phone charge since it was their mistake my plan was incorrect - This was very nice.
Well the next day I received the digital letter about the equipment upgrade dated May 8th. And I never received a return call, so I called back and was told they were working on it???? Well nothing from them until a digital letter dated August 28th, 2014, stating that my EDGE agreement was back in effect but as of July 27, 2014 not April 27, 2014 my original sign-up date - which affects my upgrade eligibility next year. And since my phone charge is $25 per month and my line charge credit is $25 per month this should be an easy fix, one would think. So I called *611 and spoke with customer service and was told that the manager would look into it and elevate the case and call me back within 48 hours, sounds familiar huh!!! Nothing!!! So I called back 10 days later and spoke with Alecia who was very polite but in the end pretty much told me that her Manager told me to take a long walk off a short pier. So I asked to talk to the Manager Patricia, who refused to give me her badge number. She told me that I was wrong and there was nothing I could do about it because they couldn't backdate a plan like that. So I asked to talk to her supervisor, and she said all I could do from here was to email corporate but her computer was down and she could not provide me with the address or a PHONE NUMBER???? But she would text me the email address soon (Verizon speak its been 2 hours and no text yet).
What should I do? Should I file a complaint with the BBB? Does anyone know the number to Corporate?
PLEASE HELP!!!!!!!!!!!!!!!

Check out this link to find out your administration to e-mail:
Leadership | Verizon Wireless
Michael

Verizon wireless recycling program

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