Verizon Won't Fix My Phone!!!!

Incredible... I've been trying for over two weeks to get Verizon to fix this line.
I've spend upwards of 12 hours on the phone, either on hold or talking to technicians.
I had to SIT IN the Verizon store, with the "Verizon on-hold" music playing on speakerphone for a couple hours last week, waiting for tech support to pick up. When they finally did, we got a technician in the store to talk to Tech Support and (finally!) open a trouble ticket.
So then it takes Verizon almost a week to even respond to the trouble ticket that was finally opened for an issue we first reported over two weeks ago. But do you think they respond by contacting us at either of the two *working* numbers we provided?? NO!!! They sent a generic text saying, "The issue you reported is resolved, Tkt#(the number).
The reported issue is that when you call my (otherwise working) number, you get a message that says, "The number you have dialed is not a working number." You can text me at my number and I can text you back. I can call out. But if you try to call me, you get that erroneous error.
So, let's see...Basic Troubleshooting -- if you think you've fixed the issue how might you *test* this before closing the ticket? How about trying to call the number and seeing if you get through to the user (implying you fixed the problem) or seeing if you still get the erroneous recording?
If the technician had even tried to verify whether or not the reported issue was fixed, by calling the phone number to see if it was now working, he would have heard the erroneous message and realized the issue still wasn't fixed!
I have seriously never experienced such incredibly poor customer service or technical support in my life!!!!

Yikes! I am terribly sorry that you're facing this situation, very_frustrated_user!
I can look more closely into this matter for you. Please reply to my Direct Message for further assistance.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Help! Verizon won't port old phone number over to my FIOS house landline.

Hi, need help on resolving this issue with Verizon. Had Verizon FIOS triple play installed at my house about 12 days ago. HD Prime, 15/5 internet and Digital Voice landline. I switched from TimeWarner cable. I signed up online for Verizon FIOS and tried to use my current house telephone number when signing up. Next day I get a call from a Verizon rep telling me my order was lost even thou I had a confirmation number and that I would have to redo my online sign up.
I wanted to keep my old telephone number that I had with TimeWarner and port it over to Verizon. What I did to save my old house phone number was I ported my TimeWarner house telephone number over to an activated cellular Tracfone that I own. So I resigned up online and selected a new telephone number and the order went thru and I had my FIOS installed at my house.
What I have learned from talking with Verizon billing, is because my old telephone number that I had with TimeWarner had been originally given to me by Verizon many years back and then it was ported over to TimeWarner from Verizon that Verizon now won't port the old number back over to my house landline because they have already ported it out once years ago for me.
One suggested I create a new account, don't know it this can be done or not. I got a really good price on the FIOS Triple Play bundle I had installed and don't want to loose the great Verizon FIOS price deal I have.
Really frustrated at this point, being told before installation that I could keep my old phone number, spending a lot of time on the phone and then being told I can't do it after installation is completed.
Any ideas on how to get or make Verizon port over my old telephone number I have on my Tracfone now to my Verizon FIOS landline? I was told by a Verizon rep that it can't be done and they won't do it since the telephone number is my old Verizon phone number from many years ago that they ported out they won't port in back it now. Wow, talk about a "Can't do" attitude.
Any and all constructive input is welcomed. Thanks for reading this.
Solved!
Go to Solution.

Help! Verizon won't port old phone number over to my FIOS house landline.[ New ]
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This is my problem - expcetn this is March 28 --- what can I do
01-27-2012 01:06 PM
Hi, need help on resolving this issue with Verizon. Had Verizon FIOS triple play installed at my house about 12 days ago. HD Prime, 15/5 internet and Digital Voice landline. I switched from TimeWarner cable. I signed up online for Verizon FIOS and tried to use my current house telephone number when signing up. Next day I get a call from a Verizon rep telling me my order was lost even thou I had a confirmation number and that I would have to redo my online sign up.
I wanted to keep my old telephone number that I had with TimeWarner and port it over to Verizon. What I did to save my old house phone number was I ported my TimeWarner house telephone number over to an activated cellular Tracfone that I own. So I resigned up online and selected a new telephone number and the order went thru and I had my FIOS installed at my house.
What I have learned from talking with Verizon billing, is because my old telephone number that I had with TimeWarner had been originally given to me by Verizon many years back and then it was ported over to TimeWarner from Verizon that Verizon now won't port the old number back over to my house landline because they have already ported it out once years ago for me.
One suggested I create a new account, don't know it this can be done or not. I got a really good price on the FIOS Triple Play bundle I had installed and don't want to loose the great Verizon FIOS price deal I have.
Really frustrated at this point, being told before installation that I could keep my old phone number, spending a lot of time on the phone and then being told I can't do it after installation is completed.
Any ideas on how to get or make Verizon port over my old telephone number I have on my Tracfone now to my Verizon FIOS landline? I was told by a Verizon rep that it can't be done and they won't do it since the telephone number is my old Verizon phone number from many years ago that they ported out they won't port in back it now. Wow, talk about a "Can't do" attitude.
Any and all constructive input is welcomed. Thanks for reading this.

Re: Help! Verizon won't port old phone number over to my FIOS house landline

I have been trying for six months to get my old copper wire phone number ported into FIOS, and have heard nothing but excuses and failure. I am paying two bills, one for FIOS and one for the copper wire line. In a thread earlier this year titled "Help! Verizon won't port old phone number over to my FIOS house landline", a user reported success in getting his old telephone number ported in to FIOS after filing a complaint with the FCC. Do I need to file a complaint with the FCC in order to get some action on this request?

D_Schultz,
We are glad that we could assist with the porting issue you were having. Please feel free tomreach out tomus if ever needed.
Tonya D.

I need your assistance? Verizon won't port old phone number over to my new FIOS

Need your help on resolving this issue with Verizon.  I switched from COX cable. Had Verizon FIOS triple play installed at my house about 3 days ago. I signed up online for Verizon FIOS and selected a new telephone number because I was told online that my old number cannot be ported over to new FIOS.
Earlier today, I was contacting my friends for a new phone number and learned from them that it is violation of FCC regulation that the Verizon FIOS could not port my old number. They said that the Verizon should be able to port my old number... In my realization, I contacted Verizon customer service, but the rep said that the Verizon FIOS cannot do it because the installation is completed.
I wanted to keep my old telephone number that I had years originally with Verizon and then Cox.
Any ideas on how to get or make Verizon port over my old telephone number to my Verizon FIOS? Again, I was told by a Verizon rep or online during the sign up process that it can't be done and/or they won't do it.

Need your help on resolving this issue with Verizon.  I switched from COX cable. Had Verizon FIOS triple play installed at my house about 3 days ago. I signed up online for Verizon FIOS and selected a new telephone number because I was told online that my old number cannot be ported over to new FIOS.
Earlier today, I was contacting my friends for a new phone number and learned from them that it is violation of FCC regulation that the Verizon FIOS could not port my old number. They said that the Verizon should be able to port my old number... In my realization, I contacted Verizon customer service, but the rep said that the Verizon FIOS cannot do it because the installation is completed.
I wanted to keep my old telephone number that I had years originally with Verizon and then Cox.
Any ideas on how to get or make Verizon port over my old telephone number to my Verizon FIOS? Again, I was told by a Verizon rep or online during the sign up process that it can't be done and/or they won't do it.

Verizon change my plan when I had two phones tied together. Their mistake, but won't fix it. Do I take my 5 phones and go???

Do I take my 5 phones and go else where????
Family dealing with live threatening illness has caused delay in staying on phone with Verizon to clear this up. I've been with Verizon since 2001 and I have 5 phones with them. I had unlimited data on 2 phones since data was available on cell phones. Now I only have it on one. They crossed my childrens phone with mine and this took off my unlimited data on my person phone. The other phone was not affected. On Jan. 14, 2015 they see where this happened and now say they can't change it back. "We know they have the codes to change this".
Nov. 2013 I placed order for two new phones for Christmas presents for kids.
Half the phones arrived and with the wrong size phone cases.
No phones until AFTER Christmas.
Due to family member in ICU for a month. Mom couldn't stay on phone with Verizon customer service, trying to clear this all up.
Phones, all but two are working, for a short period, then three not working right.
Kept calling and on Feb 2, 2014 Verizon wirless told me to take the phones to a local Verizon retail store to have them change the settings on the two phones.At that time Verizon changed my data plan service while 2 of my cell phones were connected together. Voice and messaging service wasn't corrected until Apri 2014l and new service plan was in place from date of first call about mixup, (Feb 2, 2014)
Repeated calls to fix situation lead to retail store, (Roseville, CA. on Douglas BLVD) removing sim card from new Iphone 5S, pocketing it and installing brand new sim card, but nothing done with Iphone 4S (that was still connected to 5S).
Two phones are separated now: "After Mother was getting all daughter's text messages/pictures from boyfriend and friends!!!!! EEWWWWW" and daughter got Mother's messages from everyone: "Oh, not so cool".
Phone call Aug. 30, 2014 lead to me being put on hold for "the next available representative" for 3 hours, 11 minutes and then the call was just disconnected.
I recorded the whole phone call on my Iphone 5S video function, which I can provide if needed.
More attempts to get unlimited data plan back on my phone has been meet with all "training excuses" taught to service reps. and I'm told they can't restore my original plan.
I know there is a code and the correct numbers that can restore this. I'm told this each time Verizon calls and wants myself or a family member to upgrade.
The phone call to customer service on Aug. 30, 2014 was to report my deaf daughter's phone being stole at the hospital ER. An order was placed and confirmed for a new phone to be sent overnight to my daughter.
The phone never arrived, no call from insurance company or Verizon as to why the phone was returned to them.
More phone calls lead to the discovery that "Leonard had typed in address incorrectly".
I had to go out and buy daughter a prepaid phone as texting is her only way of communicating her needs.
Verizon sent me notice the service to said phone had to have service charges restarted again, because it had been suspended too long. I was charged for said stolen, not replaced, invisible phone.
Received call Jan 14, 2015, sales rep. (female). Asking me to purchase new equipment. ?????
I explained all past issues and she contacted "Customer Loyalty" supervisor Lupee. at 11:00am. Arrangements were put in place for Lupee to return my call after he reviewed case on his desk.No call yet, I called them at 12:51 pm. The girl that answered asked me if there was a time set for the call back? I told her I understood he would call right back. 12:56 pm Lupee called back, (Note: look how fast the line of communication was on their end????) and we talked till about 2:pm.
After talking all that time, this is what Lupee had to say: "He isn't in position to make changes to my service plan......wanted me to take new one "The More Plan". I only want my "Unlimited Data Plan" back. I have now stated this 9 times to him. He was able to see where plan was changed, *without my authorization". Only corp. can make changes at this date. I'm not asking for reimbursement for additional fees charge all this time, I just want my "Unlimited Data Restored". Stop trying to talk me into another plan, to buy another phone, etc. "Please".
I'll call again when I have a whole day to waste.
I'LL KEEP ALL OF YOU UP TO DATE ON THIS ADVENTURE AS WE GO ALONG. I STILL HAVE HOPE THAT THEY WILL COME THROUGH SO I DON'T HAVE TO GO TO "S".
Today had to get number changed for the "old" phone that my daughter needs and I'm Paying For. The old number is a drug ring!!!!!!!!!
I will proceed with complains to corp and FCC and placing on Face Book.
We'll also contact 13 on Kurt News.
Linda Hoffman
408-6XX-XXXX

GrandmazChiz,
I am definitely sorry to hear about all that you have gone through. This is certainly not the way that we want to have your experience happen. I am wanting to help in any way that I can. However, since this is a public forum, I will have to reach out to you Privately. Please look for that in your inbox. Thank you.
ErinW_VZW
Follow us on Twitter @VZWSupport

Why won't Verizon Messages app work on phone with Wi-Fi only?

I've successfully downloaded and installed the app from Google Play on a phone of mine that I only use wi-fi on. There is no cellular service to this particular device. It's set to airplane mode, with wi-fi on, essentially making it a 4.5 inch tablet, or like an android equivalent to an iPod touch. When I start the app though, it displays the screen shown in the included screenshot, and won't let me connect to the service, despite the fact that a wi-fi connection is present. I've seen that this is an issue that some others have had. I have Verizon service with my main phone, I'm not sure why the app that supposedly lets you access your texts via wifi will only do that on tablets or phones with cell service. Is there any way to get this working? Will there be any updates to allow the functionality that I'm looking for? I've read that it was present at one time, so why the change?

According to the Verizon website you are wrong.
Verizon Messages - Verizon Wireless
It states "
Use Wi-Fi to send and receive messages on your smartphone, tablet, PC, Mac and web browser"
I find personally that you are correct, is the website designed to mislead us? it is the same on the play store for google.
The difference is not just in one place, it is everywhere it is advertised. So it was meant to work but to charge customers the function was removed is my understanding.

Is there any way to contact verizon with a detailed cell phone technical support question?

Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

My iPhone 5 dies at 20-24% it doesn't go all the way to 0%. Will apple replace my phone or fix my phone for free since its hardware problem and I have no money. This is my second iphone 5 replacement.

My iPhone 5 dies at 20-24% it doesn't go all the way to 0%. Will apple replace my phone or fix my phone for free since its hardware problem and I have no money. This is my second iphone 5 replacement. I have no apple care so I'm worried. My phone has NEVER touched water! I only get 1/5 of battery use. I've also spent 30$ at the apple store on screen protectors for nothing! I really don't have 220$ nor 50$ I am on a strict budget. I believe I have to pay 220 not 50 ford a phone replacement for accidental damage. I don't know what category this falls under. I really need a new phone or battery. HELP! Will I have to pay? Also my screen lighting is all topsy-tervy every I put my screen on highest it won't work I have to wait about a minute? Forgot to mention that my apps exit out by themselves all the time when Im using them.

So, have you tried a reset? Restore from backup? Restore as new? You seem to have a few problems but do not mention any action taken to resolve them. What have screen protectors to do with anything?

Other party can't head me speak; Apple won't fix. What to do?

A few weeks ago my IPhone 4 started showing problems during phone conversations. People can't hear me speak, but I can hear them without problems. It doesn't matter if I'm using the internal microphone ornament Bluetooth headset. Rebooting/restoring/reinstalling doesn't help.
On these forums I noticed this was a common problem and hardware related, so I sent the phone back to Apple (UK). They responded with the claim that a. it would cost more to fix than to buy a new one and b. they won't fix because they found out the phone had "accidental damage".
That last part is true: earlier this year I dropped the phone, resulting in a broken glass. However, that has been repaired and the current problem manifested itself months later.
Can these problems be related and can this be a reason for Apple to say "won't fix"?

tgmpje wrote:
Can these problems be related and can this be a reason for Apple to say "won't fix"?
Absolutely. Further, if anyone other than Apple replaced your broken glass, you voided your warranty anyway.

Verizon won't allow me to apply the $14.13 that they owe me on the electronic gift card that they forced me to take as payment. What a bunch of sleazy scammers!!! With all the billiuons of dollars that you guys make, why do you have to scam me out of my $

Verizon won't allow me to apply the $14.13 that they owe me on the electronic gift card that they forced me to take as payment. What a bunch of sleazy scammers!!! With all the billiuons of dollars that you guys make, why do you have to scam me out of my $14? I was told by on line chat that i could buy screen protectors with it. Ha! Or redeem it in the store. AT the store I was told I could redeem it online. Why do you guys have to cheat people and make so many hoops to jump through that all I want to do is never use your services again? You alienate me, all for $14. How much am I and all the influnce that i have over my friends and family worth to you guys? Obviously less than $14. FYI, I have started a social media campaign exposing your sleazy business pratcies!!! Thanks!

Have you tried using it for purchase with customer service over the phone. I have used gift cards to pay part of my bill through the phone or online.

I bought my iPhone from apple, had ATT, then changed to Verizon. Shouldn't I be able to unlock it from Verizon and use the same phone on an ATT account?

i bought my iphone 4S from apple while i had an att account, then changed to verizon with the same phone.
verizon said they unlocked the phone from their network so i could return to att, but the iphone 4S won't recognize the att sim card.
is there anything i can do to use this apple store phone purchase and return to an att network?

Thank you.
I'm a little muddy tho...it's not a verizon phone,
not bought from or through Verizon, but at the Apple store.
Does that make any differerence?
On the original box, it says that it supports CDMS & GSM
I spoke with Verizon this morning.
They re-activated the phone to the verizon account,
unlocked it, and released it.
Should this make any difference at all?
My thinking to purchase the iphone through Apple
was not to dedicate it to either ATT or Verizon network.

My I5s camera hardware have problem. Can't focus, and the pictureis very fuzzy. I brought this 5s in Canada, but I use it in China. I can't get support in China to fix my phone.

I brought my 5s last year in Canada. And take back to China to use.
few days ago, I found my camera can't focus and the picture is fuzzy .
I had call to Apple's Chinese service for check and help. After they check, they said this is the hardware 's problem.
Because my 5s is come from Canad, so they can't help me to fix my phone.
I am in China now, what can I do about my phone?
Camera is very important to me.
Please give me the solutio.
thank you very much.

If a phone is sold from one friend to another and wants to use it on a different carrier the friend can contact the carrier it was sold by to request it unlocked. I know AT&T, Verizon, and Sprint will give you the steps to unlock it as long as the original contract it was bought under has been completed. eBay/Craigslist is really not the best place to try to get "unlocked phones" from, if it turns out the phone isn't unlocked then I'm really sorry you got stuck with that one and as stevejobsfan said above I would report them immediately and see if you can recover your money. I sell phones for a living and this happens a lot

Verizon refuses to fix my landline

We have had a landline for over 30 years in our apartment in Manhattan. It frequently goes out and a repairperson comes and “fixes” something in the box behind our building. It happened again a couple of months ago. Then it happened again on April 7, 2015. This time they came and said they are not going to fix it anymore. Flabbergasted, I tried to contact Verizon on the web, but it denied my attempt with the response that my phone number is no longer valid. I called Verizon who then promised me that they will have a foreman call me back by April 9 to address the issue. It is now April 11 and I have not heard from them yet.
Is it really true that Verizon can just decide not to fix your phone anymore?
Can Verizon refuse you service like that?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

HT1369 Since we updated our Itunes to 10.7 we've had nothing but problems, first we lost all our music (luckily I was able to recover it) but now it won't find my phone when I plug it in. Has anyone else had this issue?

Has anyone out there been having any problems with Itunes since updating Itunes. First it lost all our music (which I recovered), now it won't find my phone when I plug it in.

I hate to say it, but Apple is literally infamous for teething problems on new releases. It's usually fixed in two days, though that fix usually gets fixed, too, so sometimes a week, but does means downloading new updates.
My (experienced) advice? Wait a couple of days, check for updates, try again. Pray (or whatever works for you) that you don't have the "lost Apple Device Driver" problem several people are having.
I keep an older version of iTunes installer on a backup drive (or just in my downloads folder), just for such events. Worst-case, I've always been able to uninstall iTunes (including driver and user info), then install my old version of iTunes and roll on. Yes, my iTunes folder is on an external hard drive, so I can move it around to my different computers, and then keep a backup of that hard drive on a second external hard drive. Saves me a ton of headaches.

Will apple really not fix your phone if youve gotten it fixed by someone who doesnt work for apple even if you pay them?

Will apple really not fix your phone if youve gotten it fixed by someone who doesnt work for apple even if you pay them?

fionaxo wrote:
Will apple really not fix your phone if youve gotten it fixed by someone who doesnt work for apple even if you pay them?
Did Apple tell you that they won't provide support for a device that has had unauthorized service?

Verizon Won't Fix My Phone!!!!

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