Very serious lack of VPN in apple

The problem is that I cannot connect to the specific Microsoft VPNs. The reason of that is that Mac OS X does not support "mppe stateful encryption" mode in pppd. Let we see the connection log:
Refusing MPPE stateful mode offered by peer
MPPE required but peer negotiation failed
This makes my apple just unuseful, because all my work requires making such VPN. I was searching the Internet and I discover that plenty of mac users have this same problem and there is no solution to establish this mppe stateful mode VPN on Mac.
What is really strange, if you would see pppd manual page in Terminal, you will see that there is option mppe stateful connection that you can turn on, but I suspect that this manual was copied from BSD, and this feature is just unimplemented in Mac OS X system, because pppd shows no reaction to this option when switched on.
What should I do now? What do you recomend? Is there any possibility that this feature will be fastly added to system with system update?
Please don't tell me I bought wrong computer for networking! Apple was always proud of it's simplicity of working over the Internet.
bye
DK

http://www.dd-wrt.com/wiki/index.php/PPTPServerConfiguration
" It should be noted that PPTP is broken and depreciated."
"Setting up for Mac OS X
If you are using MacOSX, you may experience problems while connecting to the DD-WRT PPTP server, the console should display:
Sat Jun 10 02:43:15 2006 : Refusing MPPE stateful mode offered by peer
Sat Jun 10 02:43:15 2006 : MPPE required but peer negotiation failed
To setup the PPTP server for MacOS X, see the..."
Also, VPN Howto: Linksys + DD-WRT + PPTP + Mac OS X Client...
http://office20.blogspot.com/
http://safari5.bvdep.com/1587050641/app02lev1sec8
And a big man page...
http://www.hmug.org/man/8/pppd.php

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IPhone 4 catching fire and lack of support from Apple?

On Saturday when I was charging my phone I noticed a burning smell and immediately ran over to my iphone and pulled out the charger cable which was glowing red and smoke was coming from both it and my iphone 4. My phone although slightly fire damaged in the charger dock was still operational, however, when the battery ran out and I tried to charge again on a different charger it would not recharge. I took my phone into the apple store (Toronto Eaton Centre, Canada) and received terrible customer service. The 'genius' took maybe 5 seconds to not listen to my complaint before running off with my phone and charger and then coming back with a new handset and cord and asking me to pay for the replacement. I have since spoken to the manager of the store who was equally unhelpful or concerned about the issue and informed me that he couldn't help because they have since lost my old handset in the apple warehouse system.
I am not only concerned that my current handset could now catch fire, but I am also concerned at the level of disinterest from a company about what is clearly a dangerous fault. What could have happened if I was asleep when it was charging?
As a consumer, this is my first apple product and I had been looking at buying a macbook very soon, however following this incident where I have been penalised through no fault of my own for using a dangerous handset. Then the total lack of concern, apology or interest demostrated by apple has put me off ever using apple products again.
I would urge others to be very very careful when charging their handsets as this could have been a lot worse. If your phone is damaged certainly do not expect any support or assistance from Apple.
Regards
Colin

The iPhone was out of warranty.
It has suffered physical damage.
The Genius Bar staff evaluated it and found it and the charging cord non-serviceable*
The customer was presented a price for OOW replacement
Customer declined, and decided to escalate to a supervisor.
These are pretty much the only facts at play here. The rest is emotion and speculation. The asterisk is for this. You'll have to trust most of this, including the fact that I have a few credentials in Public and Occupational Safety
*If the iPhone was considered a safety hazard, it was very likely placed in a fire-resistive environment. Once it goes in, taking it out is a very serious matter that involves the safety of personnel, the building and other occupants. During the escalation, chances are very high that the iPhone was disposed of according to safety protocols. To have given it back to the customer would have been a serious liability issue. The iPhone wasn't "lost," it was neutralized.
If the customer does not want the OOW replacement, the Apple Genius Bar management or staff is unikely to hand him/her something that could be dangerous or volatile. It would be irresponsible to do so.

DirectTV lack of support for Apple TV channels

Is there a common site to file a complaint with DirectTV over the lack of support for AppleTV channels? Or do I have to go to each channels site?
Thanks for any help!
Regards,
-Brian

Welcome to the Apple community.
The Apple TV 1 is very much different than the later Apple TV is. For a start it doesn't support homesharing or airplay. It doesn't have many features of the later Apple TV is such as iTunes march, MLB, WSJ, photo stream and others. Additionally, it does not support re-downloading of TV shows and movies (US only).
It's also plays lower resolution video only.

HT1937 I've shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your

I checked that the shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your customer services as I need to take a leave for waiting for colleciton. But now noone to call me today and I double check the stock already shippment on 11Oct and arrived on 15Oct at 8.00am.
In addition, I called your customer services from 12.00pm to 6.00pm but still invain to contact your customer services staff. For this instance, I am very very disappoint your services provide and let me have unpleasure experience on 15Oct.
Mr Lau
<Personal Information Edited by Host>

Don't put that on here, this is not where you leave feedback. This is a forum for people who need help with technical problems and non Apple employees help each other, leaving that information here will most likely only cause you trouble especially your phone number.

Where are my photos on the PC after sync with an iphone? I know nobody out there is stupid enough to suggest to me that they are encrypted and inaccessible, right? Seriously? How stupid would Apple corporation have to be to do something like this?

Where are my photos on the PC after synching with an iphone? I know nobody out there is stupid enough to suggest to me that they are encrypted and inaccessible, right? Seriously? How stupid would Apple corporation have to be to do something like this? That would be just as foolish as making my music unusable on the PC...
Okay, Let's assume that Apple is indeed THAT foolish.......How does one get the photos from the phone to the PC and still use them?

The photos are still on your phone, and if enabled in your Photo Stream. They are not automatically transferred to your computer when syncing.
See iOS: Import personal photos and videos from iOS devices to your computer and iCloud: My Photo Stream FAQ
tt2

Very serious error: have I deleted 7000 images???

Ok, I probably made a very serious mistake. Here is what I did: on opening Aperture for the first time, I asked it to consolidate the Iphoto library. After a long process, I got all the images into aperture, and the aperture library was created in Aperture. Since I was then working on my MacBook, I needed to free up some space, so I thought, why have two libraries? And I deleted the Iphoto library.
I then moved the aperture library to an external HD.
Now, Aperture says that it cannot locate masters. Manually I cannot find them anywhere. Does this mean that the Aperture library is not really a library? I use Final Cut Studio so I understand the basics of non linear, but FCS does not create its own library, nor does Lightroom, for that matter.
I hope there is a simple answer to this, especially since the files themselves from the library, when opened in photoshop directly from the aperture library, still appear to have their full resolution.
Help! I may have deleted 7000 images
many may thanks
antonio

Antonio I really, really feel for you. This is not a good situation to be in. It does however carry a few lessons:
1) Backup
2) Backup
3) Well... you know.
I never trust myself OR the drives. I switched to a referenced library a few months ago (to better manage space and be able to use multiple drives in the future) and I backup using both a Vault (for image info) and a mirrored image library on a dedicated drive. I also use dvds. I'm thinking of getting another drive to store offsite as well - which is highly recommended.
As for the terminology issue, you need to understand that referenced files are exactly that: referenced. They still live in their original location. So your iPhoto Library was still the source even though they now appeared in Aperture as well. Renaming the original library wouldn't make any sense using this scheme. The names remain and the files stay put - that's what referenced means. I'm awfully sorry you had to learn it this way though. It sends chills down my spine
You weren't using Time Machine by any chance?

Movies on itunes will not load or load very slowly and freeze on my apple tv.

Movies on itunes will not load or load very slowly and freeze on my apple tv. both the computer and apple tv are wired connections on my home network. Checked the network speed and it is between 0 and 1 ms response. This problem just started last week. Only new software introduced recently was update to Norton 360.
Thanks

I know very little about windows but security software is notorious for causing the type of problem you have, you may want to contact Symentec and ask them which settings you need to change.

HT3702 purchased Hotspot VPN from apple store but didnot download

Dear Support, I purchased Hotspot VPN from apple store and they debet my account but never download it into my phone. please contact for info that you need, my email address: [email protected]
Thanks

Or return it and download one if the free version of Office available on the web such as OpenOffice.
Allan

Report very serious failure

Hi, I would like to report a very serious problem with my envy m6-1310sa, after 3 weeks of purchase, and 4 uses the laptop key board got very hot then shortly after the left hand side of my screen overheated and started to melt,!!! Luckily iwas using it at the time and immediately turned it off then removed the battery, you may wish to consider a product re
call? This could have burnt my house down if I was not in and using the laptop, I purchased from currys burton on trent england martin.cumpstone

09/04/13 - Jeff reached out to customer
Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.

Very serious system wide problem

I am having a very serious problem. It started today, after I installed the kernel extension for iStat, so I think that might be it. I have uninstalled that, but the problem persists. After about thirty minutes of uptime, everything will stop working properly. Disk images won't mount. When I open up Terminal it says "Command complete". Applications don't open at all. My account loses admin privileges, even though it says I have them in System Preferences. System Preferences doesn't work properly. My weather widget says "NaN" instead of a temperature. If I restart it works, but I can't do that every 30 minutes. Does anyone have any advice on how to fix this? It is rather urgent.

If you are on a Windows network and sharing your Mac with the Windows machines you run the risk of the samba demon running wild. If you aren't on a network go to System Prefs and turn off Windows and Printer sharing. If you are on a network and need to leave that function on, go to the Discussions home page and do a Search on "smbd"--you'll find lots of things to read.
Francine
Francine
Schwieder

I very much want to work in Apple tell me this is possible but I live in Russia

I very much want to work in Apple tell me this is possible but I live in Russia

Baxti ~ Start here:
http://www.apple.com/jobs/ru/

Nokia 5530 a very serious update problem

i m facing a very serious problem with my nokia 5530...the problem is i can not update my phone.... my current firmware is 20.080. i have used ovi suite it gives latest available for my phone is 30.009... now when i try to update it through ovi it gives a problem with error code of 12017... i tried on PC suite but it says the update is not available for my phone... I download NSU from betalabs but it also says that update is not available for my phone.... i have tried everything possible which i could but nothing worked out and now i m here...Now if the update is available for my phone why does not it install through ovi suite...and if the update is not available for my phone then why is that so?? people are 5530 with the latest firmware of 32 while i m still using the 20....please solve this problem for me...if could not solve it i m going to say goodbye to symbian mobiles forever....thanks reply with a solution that works please....
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There may have been a problem with the communication between Ovi Suite and your PC. to save trouble you can always have it updated via a Nokia Care Center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

How does one submit a complaint to Apple UK about a serious lack of customer support?

HI,
The problem I'm having is finding an addess (e-mail, postal or phone) to complain to Apple about the abysmal customer experience I've had with them. I've been a loyal customer to Apple; having spent in excess of £10,000 over the past 10 years on content from their overpriced iTunes Store (that doesn't include the money I've spent on hardware purchases) and now their customer service is shocking!
I've purchased seasons 1-10 of the TV series Friends and seasons 1-15 of TV series ER (in HD). I have receipts for all of these, and I've purchased iTunes Match. Since Apple decided to offer iTunes in the cloud, a most peculiar thing has happened. Friends seasons 1-10 all appear, except season 5. Likewise ER seasons1-15 all appear, except seasons 2-5. Now in my purchased section of the iTunes store, the same problem exists.
OK? So its been over 12 months, I've submtted FOUR, thats 4, different attempts to get this problem with my iTunes store account resolved. They don't have a phone number you can call, so you can't ensure that the person understands what you mean. I have been completely ignored twice, given another download twice and still have no resolution to the problem I reported. What has realy annoyed me is the fact that because the guy got bored of dealing with me or whatever other reason, I was told to contact AppleCare, which I did - and granted the guy there was really good, but unable to deal with the issue as its an iTunes Store problem, not an Apple TV problem - so I'm left chasing my own tail.
All I want is this problem resolved and then I'm going to go with someone else, because this is just rediculous. So does anyone know of a way to complain to Apple UK?

Call Apple support, ask to speak with someone in Customer Relations, and explain the situation to the CR representative. Perhaps they can help.
Good luck.

APPLE HAVE VERY SERIOUS PROBLEMS and not telling the consumer

Here are the problems I am having with my Apples. I have always held Apple in the highest esteem; not anymore. There is definitely something up at Apple.
1. icloud seems to be another disaster. Can't log in on a imac with the CORRECT password. iphone and ipad log in fine. Macbook Pro was logged in, signed out ( as part of my trouble shoot on the imac) and now that won't log in. Back to my PC spins its wheels perpetually on the one or two occassions I have managed to get in. In consequence mail, contacts, and calender are not syncing.
2. Sleep and screen saver settings cannot be changed on imac. continually reverts to the original setting.
3. passwords for email accounts are not retained. For approximately 7 email accounts I have to go through approximately 28 error and enter password screens to download emails.
4.Many programs are starting up on start up despite closing them before shutdown. Settings are correct but still this nonsense.
All these problems are being experienced by many other users.
COME CLEAN WITH YOUR CONSUMERS APPLE. Just have the courage and maturity to tell your customers your have problems and support that with a commitment as to WHEN they will be resolved.
You have lost a hardlined ambassador in myself. Goodbye.

That's a bummer. Report your experience to Apple via http://www.apple.com/feedback/icloud.html.

I'm having a very difficult time trying to reach Apple Customer Service to make a complaint. Who knows who I can contact to get a straight forward response?

About once or twice every other week, I have to restore my iPhone becaues iTunes cannot "read" the content on my iPhone. I've called Apple, only to be directed to the Genius Bar who told me basically he didn't know what was wrong but he still gave me some tips about fixing it.
None of them worked.
Now here I am, losing pictures and wasting time because I have to back up my iPhone every day and hope that it will at least connect and then restore it when it doesn't connect.
The fact that Apple makes it so hard to make a complaint or talk to someone directly really offends and angers me as a customer. I have been using Apple products since I was 11 years old (bought myself the first Shuffle) and was very excited to finally get an iPhone. I've had it for two months and I have literally never hated a phone as much as I hate this one because of the constant time wasted just so I can use it.
Now, the problem is getting worse as I have to restart my computer a few times before iTunes will finally restore the iPhone.
There's nothing that can be done to get my time back and I understand that, I just want to talk to someone about how disappointed I am in Apple because of their incredible lack of customer service and that I will not be patronizing Apple again and I will tell my friends of my horror story with Apple and tell them not to purchase any sort of product from them.
Help with getting my iTunes to read my phone would be appreciated. I use a legally purchased version of Windows 7 on a PC.

Hello justvzzz-
I’m sorry to hear that your recent experiences with Best Buy have not lived up to your expectations. I’m also sorry to hear that your order for these gift cards was cancelled.
Our Price Match Guarantee here should be easy to benefit from, assuming that the price match is allowed under the terms and conditions of the guarantee. Certainly the service that you receive when contacting us, whether by phone, email or through the forums is important to us and it sounds like at least through the phone, we could have done better. If you run into future concerns around our price matching policy, please feel free to post here on the forums and we’d be happy to assist if possible with the issue.
I appreciate you taking the time to provide us this feedback and I will definitely document it for our upper management’s review.
Thanks for posting!

Very serious lack of VPN in apple

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