Very Slow sky broadband unlimited

On the sky website it says we can expext speeds of up to 11mbps, but for my broadband (sky unlimited) the speed is very slow at 1.18mbps download speed 0.41 upload speed and 133ms pingWould upgrading to sky fibre solve the problem?

Similar Messages

Very slow BT broadband, only 200Kbps for download

Very slow BT broadband, only 200Kbps for download. It started since Tuesday. Usual speed is 3 to 4Mbps.
Any problem in the Liverpool area?
I have tried the btspeedtester. The results are
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
200 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 200 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 1152 Kbps(UP-STREAM)
IP Profile for your line is - 253 Kbps
2. Upstream Test: -provides background information.
Upload Speed
895 Kbps
0 Kbps
1152 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 895 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1152 Kbps

check exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Urgent - VERY slow BT Broadband

Hello there,
I need your help
Over the past few weeks I've been getting very slow download speeds with BT Broadband Unlimited and was just wondering if someone could help! It is a big problem for me now as I am preparing for exams and need to watch some course tutorial videos posted by the uni. The speed is so slow that it gets impossible to watch any of those videos (or even Youtube videos for the matter) without constant buffering. Downloading large files has become a nightmare. (I currently get an horrendous 200kbps download rate when downloading large files. I used to get 2mbs when downloading those same files as of a few weeks ago).
The slow speed problem started a few weeks ago, but I never had time to investigate until now. My broadband was fast previously. A test done on speedtest.net a few months ago was showing a download speed of over 10-15Mbps (don't remember the exact figure). The test I just did indicates a download speed of only 1.68mbps with a terrible upload speed of 0.32mbps!
The guys at the BT call centre were unable to help! I didn't know what to do until I found this forum.
I ran a few tests by connecting my laptop directly to the hub (Home Hub 4) with an ethernet cable.
Here are the results I got:
BT Speed tester:
speed coming into house from Exchange: 1.94MB
Download speed 1.73
upload speed 0.33
Indicator says: "poor".
Test from speedtest.net:
ping 12ms
download speed 1.68mbps
upload speed 0.32mbps
ADSL Line settings:
Line state: Connected
Connection time: 7 days, 21:51:35
Downstream: 1.898 Mbps
Upstream: 379.9 Kbps
Home Hub 4 does not give access to the full settings. However, I was able to get the following additional data from the event log in "Advanced settings":
20:23:47, 20 Mar. ( 103.870000) ETHoA is up VPI: 0, VCI:35
20:23:45, 20 Mar. ( 102.410000) DSL noise margin: 6.00 dB upstream, 5.60 dB downstream
20:23:44, 20 Mar. ( 100.540000) DSL line rate: 379 Kbps upstream, 1944 Kbps downstream
There is no internal wire problem. I tested the connection from the test socket and got the same thing. So it is likely that the problem is coming from the Exchange itself (I live in London Bayswater).
Can anyone help?
Thank you very much
Alex

Hello imjolly,
Thanks for your message.
Even if I reconnect to the test socket, it seems I would not be able to provide you with the same 2 lines from the logs I posted above because the upstream/downstream data seems to be taken only once every 10 days by the Home Hub 4 (at least what is shown by the event log). I did all tests indicated in my post above yesterday and as you can see in that log, the last upstream/downstream data dates from March 20th.
Here are the results from the BT wholesale page:
Telephone Number 0207... on Exchange BAYSWATER is served by Cabinet 50
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
80
79.5
20
19.9
30-Apr-14
FTTC Range B (Impacted)
80
70.2
20
17.9
30-Apr-14
WBC ADSL 2+
Up to 12.5
8.5 to 16.5
Available
WBC ADSL 2+ Annex M
Up to 12.5
Up to 1
8.5 to 16.5
Available
ADSL Max
Up to 6.5
5.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
30-Apr-14
Fibre Multicast
30-Apr-14
Copper Multicast
Available
Does that help?
Thank you very much
Alex

VERY slow BT Broadband recently

Hey there,
Over the past few days ive been getting very slow download speeds and was just wondering if someone could help! My pc is clean from viruses etc, it has been working great up until a'few days ago so im assuming its something to do with the network.
Heres a speedtest:
Download speedachieved during the test was - 251 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6939 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 55.78:13.94:30.28 (SBE:NBEBE)
Now what i dont understand is that the connections seems stable, but its just extremely slow, below are the stats from my hub 2.0: Cheers for your help!
Connection Information
Line state
Connected
Connection time
0 days, 21:08:24
Downstream
6,939 Kbps
Upstream
888 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.7 dB / 11.2 dB
Line attenuation (Down/Up)
38.6 dB / 18.2 dB
Output power (Down/Up)
12.9 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
30772 / 0
CRC Errors (Down/Up)
21937 / 0
HEC Errors (Down/Up)
228106 / 0
Error Seconds (Local/Remote)
22452 / 0
Solved!
Go to Solution.

Hmm, VP (Virtual Path) status is green so that wouldn't be causing any blocks or slowdowns. It may be down to contention but I doubt it. Is there any chance that you may have gone over your monthly allowance? If you are on option 3 and you do, you will be throttled to 1mbps. Judging by your throughput that isn't the case.
Contention is the only problem I can think of because you are not at 1mbps and your IP profile is sufficient for you to get nearly 20x what you got on the test. It may just be BT still migrating everyone over to the 21CN network. I'm sure it will clear up eventually.
Either way, it could be a problem down at the exchange or it could be the connection from the router to your computer.
Please could you try and do a speedtest here: http://www.speedtest.net/ out of peak times to see if it makes a difference and see if it isn't the contention or Java playing up?
Thanks
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Very slow new broadband

Hi
I am a new customer to BT broadband and after setting up the HUB the first day or two it ran smooth. Now It is really slow and sometimes disconnects.
I have done the speed test and the results are below
Download Speed
24 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 24 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :284 Kbps(DOWN-STREAM), 780 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
2. Upstream Test: -provides background information.
Upload Speed
209 Kbps
0 Kbps 780 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 209 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 780 Kbps
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:41:29
Downstream 287 Kbps
Upstream 780 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 15.9 dB / 9.6 dB
Line attenuation (Down/Up) 51.8 dB / 28.0 dB
Output power (Down/Up) 7.1 dBm / 1.8 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 28 / 103547
CRC Errors (Down/Up) 1 / 62080
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 1 / 21763
Thanks for any help or advice

Hi David4674,
Thanks for the post and welcome to the forum.
After your broadband has been activated your line will go through a 10 day stabilisation period. Your connection speed can be expected to fluctuate within this stabilisation period. Have you noticed any improvement so far?
Looking at your speed results it seems your IP profile has hit rock bottom at 135. Do you sometimes notice that you temporarily lose connection? It is very important that you leave your hub on as much as possible especially within the training period.
Please drop us an update and let us know how your connection is performing now.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Very slow infinity broadband

Hi there,
Firstly, I am advising a friend of mine as he is quite intimidated by computers, though I myself am no expert.
He has BT infinity broadband and has recently had a drop in speed to 0.29 mb/sec download, 0.69 mb/sec upload. Calling the helpline has only been an exercise in frustration. A tech visit found corrosion at the connections on the nearest telephone pole. Repairing this has cut down the background noise on the 'phone line but not improved the broadband speed.
I have tried a new filter (there is only one 'phone jack in the house), a new cable to the modem and connecting my own laptop directly to the hub with my own cat 5 cable. None of which has made any difference to the connection speed. The only thing I can see that is left is the hub itself but I have no way of testing this.
Calling the help desk only results in having to go through the same checks again and again.
My friend has become so frustrated he has now ordered infinity 2 in the hope that a new installation will solve his problems!
Is there something I have missed which is likely to help solve his problem?
Thanks in advance for any help you can give.

Tell him to cancel the Infinity 2 order. If there is an underlying fault with the line etc it will still be there with Infinity 2. All he will have is more expense for the same problem.
You say that the previous visit "cut down " the noise on the phone. There should be no noise at all. He probably still has a fault on the line and he should call BT and complain that the fault is still there.

Super slow / inconsistent broadband

Ok - i've been having very slow/inconsistent broadband for several weeks now and I am on my third call to BT tech support which hasn't yielded anything.
I have a HH2 which was wired into my 1 and only telephone socket - with some extension cabling - then ethernet connected to my TV and wirelessly connected to 2 laptops (never both on at once) and a couple of smartphones.
Ability to use internet through any device took a dive a few weeks ago - and hasn't worked consistently since.
Since my first call to BT I have put it into my phone socket via the test socket, used inSSIDer3 to try shifting to a quieter wireless channel, and replaced my ethernet cable - all with no sustainable improvement. BT have also sent a replacement HH2 - which has made no discernable difference. In fact performance had actually improved briefly before the replacement HH turned up - but then took another dive - so I thought I may as well switch to the 'new' one i'd been sent...
Some days it is OK - yesterday my wife watched a full episode of 'The Apprentice' using the laptop on wifi with no problems. Today it is crawling whilst connected direct to the HH with an ethernet cable...
I have run http://speedtest.btwholesale.com/ repeatedly over the last few weeks. Typical results when it isn't working are like the test i've just run:
Download speed 0.32
Upload speed 0.35
Ping latency 33.25
The 'further diagnostics' option on the speedtest NEVER works - it just seems to time out/crash
ASDL stats currently say this (I have no idea what any of it means though)
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:09:59
Downstream
6,752 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.3 dB / 30.0 dB
Line attenuation (Down/Up)
12.0 dB / 8.5 dB
Output power (Down/Up)
15.8 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
14944 / 0
CRC Errors (Down/Up)
414 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
86

Some detail I forgot - i have the NTE5 socket and, since calling BT tech support have got the HH plugged direct into the test socket, via my ASDL filter, with no improvement.
I have done quiet line test - my only telephone is a wireless one - and it can be fairly crackly - so I do hear some squeaks and crackles when doing the quiet line test - but have no idea if this is my phone or the line.
Broadband WAS repeatedly disconnecting (i.e. the B was going red then orange then back to blue) but as I don't sit looking at the HH all day I have no idea how often it is happening...
After my third call to BT i have an engineer due to come out on Monday with the ominous "if we can't find a fault it'll cost you £100" ringing in my ears...

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

Very slow broadband.

Been having very slow broadband for a few days ( cant watch videos etc ) but its ok to browes slowley. I have a home hub and my laptop is connected via an earthlink cable. Done a speed test and will post results below. Can anyone tell me how to speed my broadband up?
Thanks in advance
Aston
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
534 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 534 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :696 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 613 Kbps
2. Upstream Test: -provides background information.
Upload Speed
679 Kbps
0 Kbps
888 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 679 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
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Quiet line test ok, do have other wall sockets,but dont use them.
ADSL line status
Connection information
Line state
Connected
Connection time
16 days, 0:48:32
Downstream
698 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleave
Noise margin (Down/Up)
30.6 dB / 7.3 dB
Line attenuation (Down/Up)
39.0 dB / 21.6 dB
Output power (Down/Up)
17.0 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 1861
CRC Errors (Down/Up)
150 / 2147480001
HEC Errors (Down/Up)
56 / 104870
Error Seconds (Local)
535

Very slow broadband - can't identify problem

Hi all,
My home broadband is running very slow, it is a BT line running into the house, a microfilter plugged into the box with the only corded telephone in the house and a belkin router plugged into it.
The phone is also a bit crackly and sometimes disconnects the internet if picked up, so by looking at threads on here, I removed the bottom half of the box on the wall and tried plugging the phone directly into the test socket, and it worked great with no crackle. But when I plug the microfilter back into the main box sometimes the router takes about 5 attempts of re-wiring everything before it connects. I looked at the 4 gold pins inside the bix that screws off the box and one is very corroded, and has pretty much snapped off. So then I plugged the microfilter directly into the test socket and it connects first time, but is very slow.
So basically, sometimes the internet works when connected to main box, but mostly doesnt connect - so does this indicate a problem with the bit that screws off. And even though the Internet connects first time when plugged into the test socket, it is still giving me slow speeds. (0.37 Mb/s download and 0.36 Mb/s upload).
I hope that is explained well enough, I can expand on any points if required.
Many Thanks!

try advice here
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
and to test line for noise do this
dial 17070 option 2 and listen - should hear nothing
best done with old type analogue phone digital will do but may have slight hiss
do not use home hub phone
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

Very very slow broadband , someone please help

Hi have come here as a last resort , i have been a bt internet/broadband user for over 10 years have had broadband for a long time , we often in our house have me playing games online on the pc , the kids have the xbox 360 and the mrs will have the ipad all hooked up at the same time with no problems ,
then friday the broadband dropped and we had a orange flashing light ,
it came back on about 5 mins later and ever since it is very very slow , i have tryed resteing and rebooting the router , it connects to the internet just fine but everything is running ar a snails pace , tryed calling them which is a nightmare trying to explaine to a call center guy , they told me to hang up for a line test and they would call me back and havnt bothered
i have done the line test online it it comes back as ok , we have noticed some nose on the phone line from today
can anyone please give me some advice?
here is btspeed check results:
FAQ
<script type="text/javascript"></script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
80 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 80 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
http://speedtest.net/result/1379380863.png

have phoned them 4 times now (2 times on 151) and they ensure me they have tested the line and i have no fault , they set up remote asstent and the guy did a soft restart of my hub which seemed to work , he then tryed to get me a better d/l speed but it whet back to a poor one again , so he again did a soft restart and i now get this:
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
0 days, 00:40:50
Downstream
352 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
11.4 dB / 21.0 dB
Line attenuation (Down/Up)
21.4 dB / 12.0 dB
Output power (Down/Up)
1.0 dBm / 1.5 dBm
the downstream and upstream numbers are both better but it has made no differnace, every page i go to takes ages to load (if they load at all) and the ipad wont load at all , this is now getting silly i have wasted around 6 hrs of my time tonight trying to fix this and now just feel like canceling and ordering from eleswhere as i know the messing i will have to go through in the morning to explaine this from the start to a new call center worker all over again
i was led to belive that bt staff would help me if i posted here hence why i did so but even this is looking like a total waste of my time , (no dissrepect to you imjolly for your help)

Very Slow sky broadband unlimited

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