VICTIM OF FRUAD, ABSOLUTELY NO HELP FROM SKYPE!!!

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50 euros of Skype credit was bought on my account, i did not authorise this, i have not used this and i have not used skype for 4 years. I want a refund.
Do NOT tell me to contact your community board or live chat, i am well aware that skype customer service is non existent! I am amazed that such a large company has such terrible customer service!
I have had lengthy (and expensive) discussions with paypal and my bank and they have both said the responsibility falls with skype.
I WANT A REFUND!!!! I will keep posting this message till i get an appropriate answer
How can I claim a refund?

Hi, Matthew,
I just tested contacting Skype Customer Service and almost literally blew through the various drop-down menu items to the point I had launched an instant message chat session with an agent within a minute or two of starting the process.
Update: Just tested contacting Skype Customer Service once again. First attempt, "Security-Privacy" menu choice and subsequent choice ended with "We're having problems ... ." Immediately tried again, chose Payments -> Unexpected Payments and was directed straight away to start a chat with a customer service representative. The chat facility started immediately.
https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
One standard comment I read is that once a fraudulent charge is reported to PayPal and to whatever payment method funds a PayPal account, when the funds are charged back, Skype will suspend or block the account as a proactive measure in order to prevent further fraudulent and unauthorized purchases.
Seeing as your account was compromised, please review these FAQ articles for further information and instruction:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA34505/what-do-i-do-if-my-skype-account-has-been-hacked
https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
https://support.skype.com/en/faq/FA12053/how-can-i-recover-my-account-if-it-has-been-suspended
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself once again redirected back to the Community, please try using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
It may take a few attempts, however people are getting through.
Regards,
Elaine
Post script: Matthew, is this is the same incident we discussed back in September, or a new incident?
http://community.skype.com/t5/Security-Privacy-Trust-and/victim-of-fraud-no-help-from-skype/m-p/3635...
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Victim of fraud, no help from skype

I have recently had 50 euros taken from my account through PayPal. I haven't used Skype for 4 years. either somebody has hacked into my account or Skype have illegally taken my money. I have sent emails to Skype but had no help, there is no phone number to ring, Skype has terrible customer service!!!

Hi, Matthew, and welcome to the Community,
somebody has hacked into my account
Most likely the case - and possily your PayPal account or whatever payment method you use to fund your PayPal account could have been where the perpetrator started, not necessarily your Skype account.
or Skype have illegally taken my money.
Skype has no - zero - interest in doing this.
Please refer to this FAQ article for next steps, which includes instruction on how to contact Skype Customer Service:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Change these account passwords immediately if you have not already done so:
Skype account
PayPal account
Your Skype account's registered e-mail address account
Whatever method you use to fund purchase transactions via PayPal
You may also consider ensuring the most recent versions of all software and patches are installed, as well as running your preferred anti-virus/malware/spyware software suite using current virus signature files.
If you have received a support ticket number, you will receive a response. If you have not, and are experiencing difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent. Skype is aware of problems reaching their customer service unit and is working on a resolution. People are getting through, although sometimes it takes a few attempts.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do I get real help from Skype???

Like many of you, I pay for my use of Skype. Skype to Go is my means of remaining in contact with friends and family while I work abroad. I am now having serious problems with Skype to Go and have been unable to get any support through posts posted on the Skype to Go area within in the community. As a customer who is paying for a service and not getting the service, I need real help. But I cannot seem to navigate my way to that help. So my question is this, where is Skype technical support? How do I access them rather than a community of people who may or may not be interested in my problem?

Hi, M_R_D,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: contact Skype Customer Service
If any of the links included in that FAQ article cause issues, please see also this FAQ article: http://support.skype.com/en/faq/FA10656/what-is-live-chat-support?
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - very important! - choosing a different path through the various drop-down menu options presented.
Also, please temporarily enable pop-up dialogue boxes which will be the customer service chat service that connects you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings or browser plug-ins prohibiting pop-ups, these will also block reaching an agent.
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Please note: To remove (delete) a Skype Account, you must contact Skype Customer Service directly. We here in the Community cannot process account-related service requests.
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security

Account restricted, no help from Skype staff

Hello,
Recently, my account has become "restricted"- I am unable to call phones or other skype accounts, and the skype customer service inquiry responded with a cryptic message that my account had "violated the terms of service". I have emailed back and forth with them six times now, and no one has been able to explain to me how or in what way I have violated these terms of service- I'm not even sure if I am responsible or if my account has been hacked. I'd really like to be able to talk to my overseas family again! Please help!

I've now emailed skype help three times about this issue and the responses I have received have been stock copy-and-paste emails that don't address my concerns at all - I've simply been told that I've violated the terms of service (no response on how?) and that I can make a new account. Any suggestions for how to resolve the issue would be greatly appreciated!

I need help from skype

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To whom it may concern,
I need help with removing my Skype account from the Skype Directory. According to this webpage: https://support.skype.com/en/faq/FA142/can-i-delete-my-skype-account, only someone from Skype Customer Service can remove my account from the directory. Can someone assist me in removing my account from the directory? Thanks.
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Andrea

I am not eligible for email or live chat service with a skype representative... I decided to post in this forum. Thanks anyway.
afaik, all users can use the email support option. But as you said you can not use that facility, send an email to their generic email address instead - [email protected]
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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Since the last IOS update, I still can't drag distribution lists from my contacts to my email. Apple has been absolutely no help, in spite of contacting them 5 times on this subject. Any suggestions or help would be greatly appreciated.

Since the last IOS update, I still can't drag distribution lists from my contacts to my email. Apple has been absolutely no help, in spite of contacting them 5 times on this subject. Any suggestions or help would be greatly appreciated.
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Pags1970

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Macs run OS X. What version of that do you have?

Getting help beyond Skype Customer Service

Does anyone know how to reach someone at Skype with any billing authority? The customer service is worse than useless because they take a lot of time and offer absolutely no help. I am the Skype manager for a few different Skype accounts. I use these accounts for my business and for group video. It looks like when Skype switched group video accounts to Skype premium accounts, they switched my quarterly account payments of $29 to monthly payment of $29, which means that I've been paying tripple on each account this year all year.
Now, I would like to get a refund for my overpayments, switch to a cheap yearly plan for all of my accounts and update the contact address for our company. I'm not able to to do any of these things as far as I can tell because the interface is buggy.
Last year, I lost many hours just trying to get help changing the credit card for billing. At the time I asked to be switched to one of the lower cost plans that had become available and they told me that I didn't have to do anything because it would happen automatically. When it didn't, I didn't have the energy to spend another day chatting with customer service reps, so I left it. Next month, I will be changing banks and anticipate another excessively long battle.
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LACK OF SUPPORT FROM SKYPE For crash

Total lack of support and no meaningful response from Skype.com forum.
2 months without being able to use Skype and hours nearly days lost for uninstall reinstall or initialize the phone all that only due to a faulty sensor problem. SKYPE MUST ADD a setting to disable the proximity sensor (like the existing audio for calls from the phone) . IT IS A MINIMUM!

Hi and welcome to the Skype Community,
Just to set the right expectations: The community is not a direct support channel with Skype customer service agents. You will find fellow Skype users like you replying as well as moderators, power users or Skype staff like developers or quality engineers. Most of the time anyone from these groups can help you finding an answer to your problem, otherwise please contact Skype customer service.
To help with your issue it'll be most helpful if you supply the information outlined here: http://community.skype.com/t5/Android/How-to-create-a-good-Android-issue-report/td-p/211384
Follow the latest Skype Community News
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Port number from Skype to At&t?? Prior Success but...

I do not understand and am frustrated. I recently acquired/purchased a second landline number since the process of porting out a number from skype to AT&T was completed at a prior time successfully (a year or two ago).
I now am hindered in this process due to ATT saying they recently received a memo which disables them to proceed. Something about Skype's telecom partner no longer allowing international ports or something.
I called Verizon and they said this was possible for them and they would go ahead with the process.. I do not want to switch providers for a number but would like clarity. Anyone knowledgeable with this process and current/new policy?? I purchased the number for this specific reason.

Alright ... well, you may have lost your former number. You should have simply submitted your information to activate your iPhone and that act alone would have closed your Verizon account and transferred your number. So if you somehow believed you had to close your Verizon account before activating your iPhone then, in essence, you gave your phone number back to Verizon to release to a new Verizon customer.
Which is probably why your getting the message that there is no number to transfer. My advice: Accept your fate, re-activate and take a new number.
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For those we didn't lose - the only trouble we ran into was failing to insert the the account information exactly as it appeared on our billing statements. If it was all in caps and we went back and put re-input all in caps then the activation and number transferred. If we let off our suite number or if it was shown as # or STE then when we provided that just as it appeared on the statement, the transfer went through.
I hope this helps.
Tim...

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Windows 8.1 Pro (x64), Skype is the latest version for desktop 6.10.0.104, Firefox is the latest version (of writing this question) - 25 Stable.
When I click on link in Skype nothing happens! Firefox is set as default browser for all the supported file types. If I change the default browser to IE 11 and click on Skype link, the link opens in IE without a problem.
Setting back defaults for Firefox doesn't help. I tried reinstalling both Firefox and Skype without success.
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Hello,
Can you please confirm that the problem you are facing is different from the one reported earlier - [https://support.mozilla.org/en-US/questions/961242 Firefox not opening links from Skype].
Or is the issue that there is no activity when you click on a link from Skype. Do other links (say in Outlook / Word) open Firefox when you click them? We want to narrow this down to see if this is a Skype specific issue.
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I carefully followed the directions for installing Thunderbird. I am running WinXP pro. Thunderbird is there but not functioning. I am 78 years old and I need help from you re: install. I am not going to pay $$$$$to get a computer tech to come to my home and install Thunderbird. I had no trouble installing Firefox, but Thunderbird is an absolute drongo. Please call me at xxx-xxx-xxxx or email me a number to call. I need human help. PLEASE! Thunderbird just sits there but gets no mail.
Regards, Sara

This appears to be your first post here and you have not provided much detail to work with. This is the Thunderbird support forum. No one is going to call or email you other than the spammers that get your info that you posted in a public forum.

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I am posting this here because there is clearly something wrong, even though the message visually appears to be a genuine Skype email. I do not want to keep hitting spam in my gmail settings as I did the first time as I do not want my gmail to start treating emails from Skype as spam. Has someone erroneously put my email as their own? What should I do?
Cheers,
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How to Contact Skype Customer Service
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I can not login into skype anymore from skype prog...

Hello there, I had an account which is blocked with no a clear reason from skype, they told me that it had some suspicious activites and all i did is adding my friends' accounts simultaneously and skype support told me to create another account and there is noway to get the old account back which had about 100 important contacts on it and I lost them all and I can not retrieve them now even I asked the support to just backup my contacts and send them to me and they refused, after this I can not sign into skype from my PC. The next step i did was to create another account to start over from the beginning again, I signed into it from my Android device. I Added some of my friends who were on the old account - just about 5 - 7 friends -without being confirmed the request and this account also got blocked and I can not sign into skype with any other account from my android device. Now there is noway to use skype from my side and I dunno what the wrong i did and how can I solve this problem before I think of another alternative better than skype. Thanks in advance.

Hi Mariama and welcome to the Skype Community,
You didn't really specify what happens when you try to sign in.
Just wildly guessing this help article might help you get back on your feet again: https://support.skype.com/en/faq/FA109/i-ve-forgotten-my-username-or-password
Let us know some more details about what happens when you fail to sign in.

How make a video call free from Skype to Skype

I hv nokia. Lumia 625 black mobile but i try to video. Call. From Skype. To Skype but its not working ...what is the solution plz reply. Me ASAP.

Hello and welcome to the Community,
I have found a interesting article for you. Please read this:
https://support.skype.com/en/faq/FA12181/
Skype für Windows Desktop: v7.4.x.102
Skype für Mac OSX: v7.7.335
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VICTIM OF FRUAD, ABSOLUTELY NO HELP FROM SKYPE!!!

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