Video audio is removed when publishing

I've created a project in Captivate 7.  I've added a video.  The video is a .flv file with sound.  It shows in the library and I can play video and hear the sound.  I preview the project and the video works well and I can hear the audio.  When I publish it, both as .swf and html5 the video plays fine, but there's no audio.  I assume there's something in the conversion of the inserted video or a setting in the publication settings.  Can anyone help? 
thanks,
Beth

Hi there
If you click Edit > Preferences > Project > Publish Settings, do you have audio included?
Cheers... Rick

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    Helpful and Handy Links
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