Viewing over printing Issue

Hi,
I am having a problem that my customer wants resolved and am unsure what to do. They are viewing a pdf and see the L's and I's looking odd but yet it prints fine. The fonts are embedded subsets and when you zoom up on the area it is fine. The PDF also prints fine. My hands are tied when it comes to the fonts because I am not allowed to change them.
I can ask them to change their viewing preference but not sure this will solve the problem because they have many people who view them.
Any help would be appreciated

That solution was prior to my starting with the output company. They were doing this as a way to have the pdf to be viewable and were saving it at 1200 dpi. (Increasing the file size by over 1000%). My main concern was that why would you take a vector and text based file and turn it into an image it didn't make sense but it was a solution that worked for them at that point.
The problem was that when the customer viewed the text and vector art file it looked odd, so my company came up with that solution.
Believe me I am not a fan of outlining fonts unless i really have to( makes it hard to make corrections trying to remember the font that was used)
I did have a conversation with the customer and asked them to supply a pdf file that they said was viewable ans searchable from an old supplier. I checked the properties and saw that it was created in illustrator and was distilled with an older version of acrobat that created the identity H font version of helvetica LT Std. I did view it on my computer and saw odd looking L's and I's and I had the person next to me view it on there computer and it viewed fine. My monitor is an older square dell monitor while the other person's is a newer dell wide screen monitor which the file looked good on.(Please note our end customer is viewing on a laptop)

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[Personal Site] [Blog] [Facebook]

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--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
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--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
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STEPS TO REPRODUCE-
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Technical SPAR Administrator
Technical Escalation Support Office
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400 Main Street, Suite 2040
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Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
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Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
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