VOD Issues

Having issues with our VOD on all three TVs. The picture and sound is choppy. It is so bad that you can't watch anything. I looked online and Verizon said that VoIP can cause issues, so I disconnected it, reset the router, but still have the problem. I'm pretty sure it has something to do with the router, but not sure how to fix it.
Thanks.

I have tried everything I've seen listed on the boards short of replacing my boxes. I have unplugged all the boxes in the house, unplugged the cable lines and reattached (to ensure proper fit), I unplugged and reset the router, then plugged all the boxes back in. Bubkis. Someone suggested that VoIP can cause issues, so I unplugged that, rebooted the router, still nothing. I am very frustrated that it doesn't work and we can't watch anything on VOD. I'm also frustrated that we have continual issues with our boxes (and they are all different - standard, HD, and HD DVR). Someone please help us!
PS. theparanorm, any relation to paranorman?

Similar Messages

HD VOD Issue

OK maybe somebody here can help me since the verizon techs Ive dealt with cant seem to figure it out. My VOD is completely screwed up as far as HD goes. My regular tv HD channels are fine however when I try and watch any HD on demand whether it be any movie or any program at all for that matter that in HD the whole tv pixelates green/multicolored I have no sound and then the box locks up.

G-Pon wrote:
Yeah, I’m in agreement with you guys. I’d like to see a MoCa rate test at that STB/jack. Mgreen54 would have to call in and get tech support to test that however.
Prior to that the CoAx cable from the STB (Set Top Box) to the wall should be checked for physical condition, good solid connections at each end and no severe bends or kinks, it’s not under a furniture leg etc. and the “bowl of spaghetti” of wires should be cleaned up a little if possible. The wellness of the cable from the STB to the TV could also be trouble shot, use a "known good" one from another TV or switch from HDMI co component (or vice versa). Try that.
Regarding your first point, I thought the Actiontec had a section which listed the MoCA bit rate to each STB. Not at home at the moment so I can't reacall exactly where in the router's menu that is. Just my recollection.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Just got "Hung-Up" on by a Customer Representative. Ouch.

To whoever is out there moderating or observing these complaints,
This sort of stung. A customer service representative hung up on me, I think in frustration, not 30 minutes ago. I found this forum to share complaints, but to what end, I don't know... I've now been a FiOS TV and internet subscriber for a couple years now, I love the actual service, and my wife and I decided to take it with us to our next house.
In the meantime, a couple hiccups arose during the "moving service" process and accessing Video On-Demand. These came in rapid succession so I decided to brave the notorious customer service experience.
Regarding the VOD (which was updating/in-maintenance) all day, then unexpectedly into the evening when we wanted to watch a movie, I first called customer service who transferred me to tech support. The guy was nice. I could tell he was genuinely sorry, and sensed the futility of not being able to help me or compensate anything for me. I gave him the benefit of the doubt, mainly because I felt the transparency he was conveying through his emotions (whether they were fake or not). Still, I believed him and he said tomorrow I should ask customer service to have my activation fee waived during my move. He gave me a report ticket number and we said our goodbyes. But I was not going to call.
The next day, when I saw the confirmation for our service activation date, I noticed it was a day off. I had distinctly told the representative last week we wanted to transfer service on the 22nd of April, but it was set for the 23rd. This was to be a self-installation, since FiOS was already set up at the new place and I was just bringing my equipment. So this time I made the call to see if Verizon could bump up the date, lest we be without service the first day in our new house. Which is tomorrow.
Customer service representative (who refused to give me her name) answered and I told her first about the date switch. She tried to have the day changed, but politely informed me that it could not be done. I politely thanked her and said it's a bit frustrating since we were now paying for a day of service that we were not going to use, but so be it. Then things got awkward. I mentioned the VOD issue, how I had spoke with a tech support member earlier, shared my ticket number with her, and asked if I might be able to receive some sort of compensation. She kept me on hold three times in 10 minute increments to check and see if I had attempted to rent or buy a movie. I told her I wanted to buy Selma, but because of the VOD maintenance error, I could not even select the film. There must have been a communication breakdown because she put me on hold each time to check to see if I could be credited for the movie. I kept explaining to her that I could not select a movie because the VOD was offline. She kept coming back at me to tell me I can only have a credit for the movie I tried to select, and if it wasn't showing it could not be done. We were both getting a tad frustrated, but nothing ever escalated to rudeness, until...
She unexpectedly repeats to me twice (paraphrased), "Sir I will not respond to vulgarity." What. Is. Happening.
Before I could ask what the heck she was talking about, boom. She hangs up.
Is there a way to hear a recording of this conversation? Because that's nuts. I sort of pride myself on giving customer service reps the benefit of the doubt -- I know how annoying the job can be, I know how idiotic customers can act, and I have sympathy as a veteran of hospitality jobs. But this was unwarranted, a blatant lie to my face, and a figurative slap.
And I still didn't get to watch Selma, or get my activation fee waived.
This is uncharted customer service territory for me. I've never even joined a forum like this, but what a nice way to vent one's feelings. Hoping Verizon can just get some nice people to take care of the folks that pay for their service. It looks like this is our last two years with them...I can't renew a contract here when it feels like this was protocol for her. As if she used the company "vulgarity phrase" to falsely accuse then give an excuse to hang up. It hurts.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

What on earth is going on !!!

2nd day of loss of channels and still havent been given a reason. 1st advisor said factory settings..that didnt work. 2nd advisor said the same..again didnt work..then he said it was my arial..no it isnt. 3rd advisor said channel scan..again didnt work, also said software out of date, will have to wait until 12th Nov when it,ll be updated... just a few mins ago an update came through and its completed all except for the channel scan which isnt finding anything and it wont let me leave the page, Ive switched it all off and back on again but nothing....what is Talk Talk charging just now ?

Hello KP1,
I'm sorry for the trouble you've been having with your BT Vision service.
The issues you are experiencing are not linked. Freeview relates to the signal coming through the aerial and VOD relies on the broadband connection.
For the freeview issue, could you please try the aerial in a freeview TV to see if you can get a signal through that, if not then there may be an issue with the aerial cable or the aerial itself. If you can then put the aerial back into RF IN and rescan for channels.
For the VOD issue, ensuring your broadband connection is working, please check connectivity from the Vision box to your home hub, if powerlines are in use then it may be that they have lost connection to each other. Ensure they are connected direct to mains sockets as they do not hold connection too well in extensions and simply press something sharp into the reset hole in the top of both adapters for 2 seconds, it will click and the lights will go out and come back on. This needs to be done on both adapters within 3 minutes. Once done, reboot the vision box and retest.
Here's a video to give you more detail on how to do this Configure Powerlines Help Video
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here to give advice primarily on the BT Vision+ box. Go Here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Pixelation issues with VoD

Getting pixelation and sound dropping through ALL of certain shows.
I have read through the forums: I've checked my wiring, I have tried playing with the AC on and off... everything I have seen here, but there is a catch witch proves (I believe) that it is not my hardware.
For instance, I felt like watching Game of Thrones today...
Season 4 Ep 1 - Could not watch due to pixelation and sound dropping through ENTIRE episode
Ep 2 - Watched it just fine
Ep 3 - BAD
4 - GOOD
5 - BAD
6 - GOOD
7 - BAD
8 - GOOD
9 - BAD
10 - BAD
The "Good" ones are flawless, no problems, absolutely what I pay for...
The "Bad" ones are unwatchable in any way.
I am seeing this intermittant GOOD and BAD quality On Demand often lately.
What's going on and please do not tell me to reconnect my equipment (which I have done just in case) The above problems do not describe an issue with my hardware.
I have so few reasons to ever complain about my service, I love you guys!! But this is way more than irritating for the amount of money I pay each month.

I have been experiencing this on all VOD TV shows and movies since installing Quantum VMS and clients. VZ tech came out to check signal (excellent) and said it is a known problem for 3 weeks now. VZ customer service personnel just refuse to admit it. I am in Virginia Beach.

Unable to watch VOD, it either tells me that there is a network issue or pixaletd.

It's been over a month that I can't watch VOD.
I can go to OnDemand and choose the HBO On Demand etc but once I click play it either gives me a network connection error after about 30 seconds of black screen or it starts but it's a extremelly pixelated 1 frame per 10 seconds or even worse.

You probably have a loose or bad connection.
To verify a bad connection
Menu-->Settings-->System Information --> Info
Under Channel Information
SNR Level: GOOD
If your meny is no showing good then you have a bad connection. Reseat connections and if problem persists run new wires and/or call Verizon.

Multiple issues with my iPhone 3GS since 4.1; can anyone help?

Hi,
I have an iPhone 3GS 16GB which I love very much. Vital Statistics are:
Version: 4.1 (8B117)
Carrier: Voda AU 8.0
Model: MC132X
Modem Firmware: 05.14.02
I bought it through Vodafone Australia in January this year. It’s been brilliant, it is this device which convinced me Apple sold brilliant gear, and greatly influenced me to buy my iMac 27", 17" Macbook Pro, Airport Extreme, and Time Capsule.
I am a Senior Test Analyst with telco experience in all of Australia’s mobile phone operators (3, Vodafone, Optus, and Telstra). I now work for a global media company, and depend on my iPhone for phonecalls, emails, internet, getting access to my share trading platform, banking apps, calendar, etc.
I went to Germany for 2 months, and I bought the unlock from my carrier, Vodafone Australia, so I could use a usim from Vodafone DE in Germany. Vodafone’s instructions were that in order to apply the unlock, I had to connect my iPhone to iTunes, where it would download an update from Apple and unlock my phone.
I performed the upgrade to 4.1, which was a completely clean install after backing everything up.
Unfortunately, after upgrading from 3.1.3 to 4.1 I am having no end of issues with my trusty (once) 3GS.
Issues I am currently encountering:
1. Dropped calls. Both in Germany, and in Australia, my iPhone is dropping calls at a rate it has never, ever done before. 1 out of ever 2-3 calls is being dropped. The voice quality is also degraded over what I remember it being (both in AU and DE), and I’m getting ‘squawks’ and ‘screeches’ in the middle of my conversations which I never had prior to upgrading.
2. Signal strength is very poor. Before I upgraded to 4.1, I was able to make and receive phonecalls at my desk at work (right in the heart of Sydney’s CBD, right next to Hyde Park.) without issue. I was able to walk in between my company’s offices in the CBD and talk the whole way without problem. Now, I get 1 bar at my desk, and I’m lucky if I can make a phonecall 50% of the time there. I can no longer receive the volume of calls that I used to at my desk either. Walking between offices sees my phone calls drop EVERY TIME now. At home, with 3.1.3, I had no problem with reception. Now, I drop calls inside my house on a regular basis, and I often don’t have enough signal to make calls at home where prior I had no issues. My younger brother, who bought an iPhone 3GS on the same day I did, from the same Vodafone store, at the same time, is still on 3.1.2. He has no problems with reception in the house at all. He walks around taunting me holding phonecalls without issue.
3. Internet performance has been devastated. Whereas my google maps, email, and internet access used to be fast and crisp, now it is slow and haphazard. I am also seeing the 3G symbol disappear and be replaced by an E symbol, and my phone seems to have difficulty staying on the 3G network. My brother, standing right next to me, does not have these problems. Once again, my brother’s iPhone 3GS on 3.1.2 does not have any internet problems when he is using his iPhone right beside me. We are on the same carrier (Vodafone AU), on the same plan.
4. My iPhone battery life has been dramatically reduced. Whereas I used to be able to use it for almost a full day, with minor top ups when it got really busy, now my battery life vanishes before my eyes in half the time. This is with the device simply not being up to the task of performing the workload it used to!
5. My iphone locks up, and crashes at random times, and I’ve been having to hard-reset it on occasion.
6. My iPhone is far slower than it used to be. I’ve compared it to my brother’s identical 3GS on 3.1.2, and his phone flies in comparison to mine! Opening my SMS’s, email client, and internet browser is painfully slow.
7. When calling a number, often my iPhone ‘waits’ for 20-30 seconds at the ‘calling mobile’ screen before I hear any tone from the phone indicating that it’s making the phone call. This never happened when it was running 3.1.3. This never happens on my brother’s identical 3GS.
8. My wireless performance has decreased. I have run bandwidth tests through my wireless router numerous times from www.speedtest.net, and compared them with my brother’s results performed right before and right after mine. I’ve run this test against my brother’s 3GS more than enough times to form a statistical picture. On the whole, my wireless performance is around 10-15% worse than his 3GS.
I work in the telco industry. I regularly chat with the radio engineers who fix up blackspots in 3G coverage for Telstra and 3 Australia. I know that the excuse offered, that of the iPhone software correctly reporting the signal now and not before is absolute rubbish. My 3GS used to work at my desk, between my offices, and at home flawlessly. It crawls along now, and it does not get the reception signal quality it used to.
I have wiped my iPhone several times now. I have put it into DFU mode and totally, cleanly installed the 4.1 software. I have done this 4 times now.
The clean installs have not fixed the issues above.
I would like to know what my options are for fixing these issues?
The prime questions I have are:
1. How can I roll back this accursed update?
2. Why would Apple release a software update(s) that hasn't been tested, and dramatically negatively impacts my beloved 3GS?
3. How can I get my brilliant 3GS +*back to the way it was*+!?!?
I’m very, very disappointed. And to be honest, the simple fact I’m taking the time out of my busy day to write this post means I’m very angry as well.
I know the problem with my 3GS *is not a hardware issue*. It's a software issue, and I'd like to know how I can get my old, fast, reliable, brilliant 3GS back.
Regards,
-J

The picture you show is normal. If you lightly double tap home button it activates reach ability mode for one handed operation. Nothing is wrong there. Another light double tap returns it to full screen. Do not press, just light touch the home button. AAs far as the other issues check the in call volume or ringer volume as it happens, just a possibility. as far as the banner not displayed on lock screen, as far as I know you need to have notifications set to alerts not banners in order for them to show up on the lock screen.

Freezing and issues on STB Model QIP7216

So I've had Verizon FIOS now almost a year. I'm on a QIP7216 STB running version 1.7.
I've been experiencing problems in the following areas;
• Recorded programs freeze upon play back. STB also seems to freeze momentarily hang until last command can process/complete itself.
• These same programs (sometimes not all the time) can experience pixelazation
• Multi-Room DVR playback on recorded programs also do the same. The recorded event seems to have been recorded with the freezing in the recorded session. Therefore any playback of that recorded item experiences the freezing.
• Regular program playback intermittently experiences freezing (just watching TV sometimes I experience freezing)
• Recorded programs (sometimes) are recorded in chunks where up to 4 events appear as the same recorded event. The program is chopped up and divided over several listings with random lengths. (this appears to be some sort of reset on the STB and it goes back into record mode once it resets)
Background Story: All this occurred after I requested and placed an order for Verizon to move my STB HD DVR from one side of my house to another. At the time of the placed order request was made I was asked by service person on the phone if I wanted to experienced HBO/Cinimax for 3 months free. I said yes (That was where things went bad)
Possible Solution and Resolution: Here is what I think happened based off what I've found in the Fourm and what I've troubleshoot myself. I found out when I had my STB's installed I had too high of a Coax Signal (Called SNR for you Verizon Techies) coming into the STB's (Common install issue!!!) Contractors who do the installs do not check for this. Typically FIOS Signal coming into house terminated with a very high signal strength, this signal is call SNR signal, If your SNR is too high you have to place attenuators on the end of your COAX before plugging into your STB. The signal strength must be approx -6db my STB's ranged from +18 to +8. I have 3 STB's in my house. After placing the Attenuators on the signal registered just under -1 almost -2. Second Possible Solution that seems to have resolved my problems: I noticed that once my HBO/Cinimax order went through I started to notice the Freezing began. I found in the Forum that this is caused by a problem where the STB holds on to old codes after the programming is upgraded. To fix this you need to call support Request the TECH perform a Soft INIT (Not a Hard INIT this will cause you to lose all your DVR Programs However, if they are crappy and messed up from Freezing you'll most likely have to erase them anyways) (Don't do the reset over the web, this Soft INIT is a different Init) The soft INIT will cause the codes to come back down to your STB and program your STB for the proper programming.

Hello Internetkid ,
For your possible solutions and resolution you are on the right track. The issue I see with what you have done is putting the attenuators on the end of the coax. With Fios, a lot of the features run on moca (multimedia over coax alliance). The attenuators at the end of the coax prevent the moca from flowing properly. To prevent this place the attenuators on the feed or input going to the main splitter, or to each splitter that feed your stbs. This will eliminate pixelation on vod, mrdvr. Another option is to replace the main splitter with a splitter that has more db loss to it (ie: 6 or 8 prt splitter) this will most likely eliminate the need for attenuators.
Frank
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Frustrated - Multiple issues with Fios TV/DVR - need advice on dealing with tech support

I have been a Verizon Fios customer since Feb. 20th (all of two and a half weeks). I signed up for my bundle on-line around 11am on the 20th, and had a technician out for install within a few hours on the SAME day. I thought that was impressive - and I was looking forward to having a more reliable and fast internet connection than I had been experiencing with Brighthouse.
The technician who installed was very friendly, and although he had some issues (apparently, there was a Verizon box in this house before us, but someone ripped it off the wall, so they had to run new wire all the way out to the street) the install went pretty quickly and smoothly.
The first few days went along without a problem, and the internet was great. Some of the functionality of the DVR was less than I'd hoped for, but some of the other features were great. I had a glitch trying to set up my online account, but I used the online chat feature to work with tech support and she was able to correct the issue. We noticed a couple times in the evenings that the TV would pixelate - but it only happened a few times and was very brief.
On Sunday the 26th, our real issues started. The live TV started freezing, then having a liquid-like pixelation problem, sometimes no sound. We tried to watch a recorded show from our DVR list and received error messages stating that we didn't have DVR. We called Verizon tech support and a very rude person reset the box several times and apparently even reinitialized the box and the result was that the box wouldn't even turn on anymore. He said that he'd have a new box shipped out to us and that it would arrive by Tuesday or Wednesday. My husband got on the phone at that point and suggested to him that since we were brand new customers (less than a week) and that since we had service installed on the very same day that we ordered it online, that certainly they could have someone bring us a new box on Monday morning. The technician told us that he would transfer us to the billing department because we could probably just cancel the service. We were both dumbfounded. Especially considering that he had been rude from the minute he took our call, and while we were obviously frustrated, we were never rude. We were eventually transferred to someone in billing who said she had never heard of such a thing and that she could not help us unless we wanted to cancel. While this was going on, I had unplugged the box again, let it sit for several minutes, then plugged it back in - and the tv worked. And the DVR worked. We assumed that maybe something the tech support guy did had worked after all. Well, it worked until the next morning. We had error messages saying we had no DVR. A reboot of the box worked again. After work, in the evening, it turned out that scheduled shows didn't record. So, we called tech support again and asked for our new box. We were told we'd have it by Thursday.
New box arrived Thursday and we set it up that evening. Went through trying to get all of our recordings set up again and finally sat down to watch tv. I switched to Showtime (which we are subscribed to in our package) and received an error that the channel was not available, press B to troubleshoot or call tech support with this code. Pressed B, went through the steps and the channel came back. Then, proceeded on to HBO, also part of our subscription - and we received the same error. We pressed B and this time going through the steps did NOT correct - so we called tech support. After working with the girl for over an hour, she finally determined that we needed to be switched to billing to have them remove our HBO package and then put it back on and that should correct the problem. So, while we were waiting for billing to come on the line, we started flipping channels again. Now, channels that had previously worked were now showing the error that the channel was unavailable - even non HD, non premium channels. When the billing girl got on the phone, she said there was really nothing she could do with that being the case and that downgrading our package and re-upgrading it would do nothing - that we needed technical support. She got us on the line with a different tech support person who said that we were obviously having signal related issues and that we needed a tech to come out to look at the wiring. He scheduled an appointment for us for Friday. That call took over 2 hours.
On Friday, the tech came out and spent time checking all of the wires coming in to the house - he said we had multiple splitters on lines that didn't need splitters and that this was likely causing a signal disruption and was probably the cause of the failure on both boxes. He removed some of the splitters and apparently streamlined some of the wiring. We still had the original box and the new box. He hooked up each box and they both worked - all of our premium channels worked, DVR was good, etc. We boxed up the old box to send back, kept the new box and had tv that worked just fine for a few hours... then we started having the channel not available issues again. And, now - we were also getting messages saying that we weren't subscribed to a channel - and this would range from HBO all the way to a non HD standard tv channel. A reboot will work and restore function - for a while. However - scheduled shows aren't recording - or record for 7 seconds and stop. Or record for a while, then have a 20 minute gap in the middle where it's frozen, etc. This has been going on since a few hours after the technician left Friday evening. And, I have to say - when the tech left Friday - everhything seemed fine. He had tested the signal strength - seemed completely thorough and was very nice. I don't think he could have known, at that time, that the problem wasn't fixed.
We have not called back to tech support yet. We're busy with our work and our lives and we're also frustrated. I know it will take another several hours and don't have much faith that there is any resolution. It seems to me that we probably need the whole house completely rewired - brand new - start over. I'm thinking there's a bad wire in there somewhere.
This morning with my coffee before work, I tried to watch a tv show in my DVR list that apparently didn't record properly - no surprise (it froze and skipped over half the show). So, I went to On Demand and found the show. (Without Bay News 9, I'm kind of lost with morning coffee, so I need a show of some kind) It started to play and was going along just fine, till I received a CableCARD (tm) Pairing Information is not available message. I tried the auto fix in the menu, rebooted, etc. It worked for a few minutes, then stopped again. At one point, I got an error saying the set top box lost video due to a network connection failure. Great, does that mean my internet is going bad too?? While looking around in the menu function, I clicked on the self diagnostics feature. It filled in all the information, as I'd seen it do before - except when it got to the package description. This time, instead of Ultimate HD, HBO, VOD, etc., etc (like I'd seen before). it told me that my package is: Arabic, Armenian, ART (Arabic), Extreme HD, HBO, Prime & Ultimate HD, Prime HD, RA, RAI (Italian), etc., etc. Huh??? Really???
So, I'm not sure now what the deal is - would a signal issue cause my subscription package to change? Do I get on the phone with someone at tech support for another few hours? Are they going to send yet another box? Are they going to come re-wire the whole house? Is it worth it? This is really ridiculous. Do I cancel and go back to Brighthouse with my tail between my legs? At least with them, I knew that my internet connection would be wicked slow at certain times of the day, but at least I knew it was coming and could expect it - and I could at least count on my tv and dvr recording my shows.
When I logged into verizon to vent on this forum, my account said that it was unable to access my DVR. When I clicked on manage my DVR, it just says Bad Gateway. Not a great start to our relationship, Verizon.
I really need some advice. Should I stay or should I go? And, if I stay - what is the best way for me to explain this to tech support so they will do the right thing and fix this? And, what is "this" anyway? Bad box, bad wiring?
Any help would be greatly appreciated.

Replied to private message with all information including name, address, phone number and account number. Thank you.

Audio cuts out at times for a few seconds with VOD

While watching VOD the audio will cut out at times when the program is playing. I have reset the boxes, and router with no change. I have read on a post that someone had pixilation issues and the Verizon techs hooked up a cat5e from the ONT directly into the router, which solved her issues. Is this something I can do, and will it help my issues?
Thanks, Charlie

Today I tried to find the answer to my question, again... And tot my surprise I found it!! When I played music with winamp I saw in the systemtray that the Creative volumecontrol actually did mute the sound automatically for a few seconds. The reason for this I don't know. In de surround mixer I clicked standard. Music is playing ok now., no more interupptions. Seems to me something is wrong with the Creative software.....

Issue in Product configurator component on Clicking DONE button - Session hung up

Hi All,
In our environment, eCommunications and eProdCFGObjMgr are separately configured in different servers..
When we place order and take through product configurator to customize the product and click DONE button, the eCommunication session itself got hung.
When i checked the eComm task, its just waiting for command and the eProdcfgObjMgr component shows the following error in their respective task
bash-3.00$ more eProdCfgObjMgr_enu_0017_17825803.log
ï»¿2021 2013-08-22 20:11:25 0000-00-00 00:00:00 +0300 00000000 001 003f 0001 09 eProdCfgObjMgr_enu 17825803 8448 17 /u01/app/siebel/siebsrvr/enterprises/RIGSBLPR/SBLPR_CC4/log
/eProdCfgObjMgr_enu_0017_17825803.log 8.0.0.5 [20420] ENU
eProdCfgLog eProdCfgLog     0 0000000852162100:0      2013-08-22 20:11:25     VOD Broker File Cache Location for ISSCTXTOBJBR/ISS_SIGNAL: /u01/fs/prodfs/ISS_OBrkCach
e/ISSCTXTOBJBR/ISS_SIGNAL/ENU
eProdCfgLog eProdCfgLog     0 0000000852162100:0      2013-08-22 20:11:25     VOD Broker File Cache Location for ISSCTXTOBJBR/ISS_VAR_MAP: /u01/fs/prodfs/ISS_OBrkCac
he/ISSCTXTOBJBR/ISS_VAR_MAP/ENU
bash-3.00$
We resolved the issue by restarting the component and clearing the mentioned cache directory. But i want to analyze deep as why it happened.
Please reply me if you have come across such issue.
Thanks,
Madas

To achieve the above, try the below fix:
var buttonBar:ButtonBar = new ButtonBar();
buttonBar.requireSelection = true;
Hopefully this works for you . Cheers!!

Best Practice for VOD Remote Storage

Hi All,
We have a couple of servers that host FLV videos for on-demand playback. The file storage however is on a separate server, and all the stored VOD content is accessed via UNC share, ie \\servername\share\foo\bar. The servers have a fast connection to the file server, however, whenever we try to play videos from the FMS servers, the first time its requested, they play back jerky and jumpy. Most of the time though, the second time the video is played, it plays fine. Also, if you try to seek ahead to a spot where no one's played back from before, it will be jerky the first time, but fine the second time.
I'm assuming that the first time through, the FMS server caches the content, and then the 2nd time it servers it from the cache. Since the servers have a very fast connection between them, what can be done to solve this?
Also, would it be better to have an Origin server host the file content locally, and then use Edge servers to connect to and serve the files? Would this alleviate the problem at all? Thank you for any help.
Best,
-Costin

We're probably going to have to define 'fast connection' a bit here. It sounds like either the speed of requests needed for FMS, or their size is causing an issue getting sufficient data flow to FMS to avoid stuttering on the desired file. There's a few ways that you can measure this. You can go the route of measuring the I/O on network from your UNC server location, or if you're running an FMIS file adaptor you can plug in and log the speed of return of your reads. At the end of it though it's going to be about the numbers of how quickly we're able to answer FMS' requests for data and demonstrating that we do or don't have enough flowing through here.
Asa

Persistent error message when trying to load a VOD show

For the past few weeks, I keep getting an error message whenever I try to watch anything on VOD. The message says try again later but after repeated attempts it ususally doesn't work. Although, on one or two occasions I finally got the program to load and play. I've called the technical assitance number and after about 20 minutes answering questions to a machine I finally gor a human on the phone who had me reset the STB and then said it was a technical error on their side and nothing they could do and no ETA on when it would be fixed. This seems to happen a lot on weekend nights so I dont know if its a capacity issue but it's very fustrating especially when I'm paying for premium channels but can only watch them in real time.
Is anyone else experiencing this problem? Any advice?

Major160 wrote:
For the past few weeks, I keep getting an error message whenever I try to watch anything on VOD. The message says try again later but after repeated attempts it ususally doesn't work. Although, on one or two occasions I finally got the program to load and play. I've called the technical assitance number and after about 20 minutes answering questions to a machine I finally gor a human on the phone who had me reset the STB and then said it was a technical error on their side and nothing they could do and no ETA on when it would be fixed. This seems to happen a lot on weekend nights so I dont know if its a capacity issue but it's very fustrating especially when I'm paying for premium channels but can only watch them in real time.
Is anyone else experiencing this problem? Any advice?
Hello,
Follow-up questions:
Is the VOD error message usually showing just on one set top box or all set top boxes in your household?
If it's happening to all STBs, then either there is a temporary network outage in your area or you lost connectivity to the router.
If it's always the same set top box that has the VOD error message, what model STB is it?
When this happens again you can try:
a soft reset of router by unplugging the router for 30 seconds and then plugging it back in. Then try seeing if VOD works at that point,
rebooting the STB via the FiOS TV remote: Menu -- Customer Support -- In Home Agent -- Reboot STB.
going to this link (and selecting Troubleshoot Now) for further steps: http://www22.verizon.com/support/residential/tv/fiostv/guide/video+on+demand/questionsone/123196.htm
If all else fails and you still have the VOD message, you can try contacting Verizon's Technical Support via livechat at www.verizon.com/contactus or by calling 1-888-553-1555.
By the way, you can also download and stream Flex View videos on demand via your computer online or your mobile device. You can start watching the movie on your computer and then resume later or play from start (within 48 hours of renting the movie) on the TV. This is for those pesky times (*sigh* unavoidable) when VOD does not work on the TV and you really want to watch that movie.
For more information about Flex View, you can go to: https://www22.verizon.com/OnDemand/unprotected/ondemandhome.aspx
or www.verizon.com/flexview
Hope this helps!

WRVS4400N Configuration for VOD

Hi,
I recently bought the WRVS4400N router and have troubble configurating the QoS for the VOD of my ISP.
Original topology:
The original internet router (Motorola) was provided by my ISP and the box for the VOD was directly connected through local network.
Now I configured my new WRVS4400N to by used as the gateway and use the original Motorola router as bridge for the internet access. Everything works fine for the internet but the VOD does not work properly. When I started it, I works for 2 minutes and stops until I change channel. Then it also work for a couple of minutes. I seems to me that it's like a QoS issue, but the problem is happening even with no "normal" internet traffic.
Does somebody have experience or documentation about VOD/QoS/Multicasting with the WRVS4400N?
All kind of help would be hightly appreciated
Thanks

Martin,
The RV220W is about a year old and the WRVS4400N has been around for several years. The RV220W has many more features including much better IPv6 support and up to 16 VLANs. If you are looking for a router that will get you through the next several years, the RV220W is probably a much better choice. It is of course more expensive, so this should be factored into your decision as well.

MRDVR issues, Some Venting & Some Quesitons

I'm having problems with my HDDVR as follows:
On almost a daily basis, I have to unplug the HDDVR in order for the SD Boxes to see the DVR content. At those same times, the HDDVR cannot access VOD until it is unplugged & re-connected to power.
Here's a strange one... the series manager won't stop recording at "Keep up to ### episodes" setting. I have one series that was set to ###=14, it was up to 26 episodes before I started deleting them. Another was at 18, when set to ###-10.
Finally, and I thought myself crazy at the time, but it's happened again, when I was deleting programs from the "Iron Chef America" series, the DVR jumped over to the "Iron Chef [Japan]" series and deleted an episode I definitely wanted to keep. Only realized this when it came back to the main screen after deleting the episode it wsa showing ICJ shows and one was missing. None were missing from ICA. ??Is there any way to retrieve it?? e.g., a Recently Deleted folder? I'm not kidding, it really did just that. Wife and kids saw it happen the second time (after I had recorded the next-in-line episode). This one sounds too screwed up, so I didn't even bother bringing it up to VZ... especially considering they didn't fully address the first two points yet.
I am anticipating that my next contact with VZ will be to have them schedule a day/time to replace either or both my router and/or HDDVR. Unfortunately, I am faced with over 30 hours of recordings to be preserved, before I can even schedule VZ to replace my HD box... and this recording has to happen in real-time. I do have a Sony RDR-VX530 VCR/DVD Recorder, and I can fit around 12 1/2-hour episodes per DVD-RW, so it's not the media cost that's pi$$ing me off, it's just that the time investment needed to make all the recordings, edit the menu's and titles on the resulting DVD's, etc, is a pain in the {word filter avoidance}
Forgetting warranties etc., Could a person temporarily pull the hard drive from the box and just image it onto another drive for backup purposes, assuming I have an extra HD and the SW to do it, of course? At least I could then do the recording without time pressure. For that matter, could they then replace the painfully small hard drive with the one just imaged it onto?
Anyone know when VZ is rolling out External HD capability? Followup question: will I be able to take that External HD to my PC and edit/author personal use DVD's, or is it in proprietary format not readable by Nero or similar? If they are, I may just hold off and not follow up on these issues until I have that updated sw/hw in my hands.
I have been on the phone a number of times and the last call was the most thorough, but did NOT uncover any underlying problem. He had me log on the router and watch the signal levels, looking for any abnormal low's... there were none. Router initially didn't see the HDDVR (funny enough the DVR *DID* see VOD menu's & programming). Unplugged and power-cycled the DVR, refreshed the browser with router stats and it finally showed up. He claimed he did some kind of remote reset, that did NOT delete any DVR programs, and to follow up if that didn't work. No "next step would be xxxxxxxx", just that's all we can do here. Side note, I had the exact same problem THAT VERY NIGHT.
If you've gotten this far, thank you for reading! I look forward to any comments, answers.
SJM

Update: after resetting both the router and DVR, I go online and get the message "bad gateway" when trying to access the DVR online VZ website.
It just keeps getting better!

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