Warranty Certificate

Hello, i lost my Warranty Certificate and i have a problem with my HP ENVY m6 Notebook PC i phone contacted the HP Romania support but they can't help me to get a new Warranty Certificate or a copy of the one i had. I also contacted the shop(Currys PC World) in England from where i puchased the product and they said they can't help me because i don't have a Care Plan for my Laptop.
HP Romania Customer Service said on the phone that they can't accept my Laptop if will not provide them the Warranty Certificate and the Recipe, i have the Recipe but i don't have the Warranty Certificate anymore. If you need i can post a picture of my Recipe ass well.
I didn't drop the laptop, didn't hit it, this problem occurred when i opened/closed the laptop and anyone can see that the damaged is not implied by me, the Laptop has no external damage. 
Product name HP ENVY m6 Notebook PC
Product number : E0R92EA#ABU
Serial number : [edited Serial Number by Moderator]
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Hi @FlorinCatrina ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
I work for HP

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    > Date: Tue, 4 Aug 2009 09:3:47 +0800
    > From: [email protected]
    > To: [email protected]
    > Subject: RE: CLA (CLHK) - Technical Support Request - (Digital Music SX) (KMM92905I5977L0KM)
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    >
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    > Dear Max,
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    > Thank you for getting back to us; sorry that the suggestions previously
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    > servicing. Kindly contact your retailer regarding the warranty
    > servicing. Alternati'vely, you may contact our authorized distributor in
    > Hong Kong:
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    > Speed Digital Limited
    > Address: Unit C, 3/F, Por Mee Factory Building
    > 500 Castle Peak Road
    > Kowloon, Hong Kong.
    > Tel: (852) 2958-3
    > Fax: (852) 236-5498
    >
    > Office Hour:
    > (Mon ~ Fri) 0:00am ~ :00pm, 2:00pm ~ 6:00pm
    > (Sat.) 0:00am ~ :00pm
    > (Close on Sunday & Public Holiday)
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    > If you still require assistance, please reply to this email with any
    > previous correspondence to ensure the quickest and most accurate
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    > Best Regards,
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    > Yun Ping
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    >
    > Original Message Follows: ------------------------
    > Yun Ping,
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    >
    > . I still seeing many shop are selling Digital Musix SX, and mines just
    > got about 3months. Yet your online store is still selling
    > it->http://hk.store.creative.com/products/product.aspx?catid=&pid=469
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    > I don't feel happy about my purchase cannot be repair or replace. I
    > really looking forward CreativeLabs can REPAIR my product while it is
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    > 2. about the USB X-FI 5., the staff at service center they propose I
    > accept it as replacment of my Digital Musix SX. I feel not happy about
    > it too. They are totally 2 diferent target product and the X-FI is
    > acturally its lots more cheapy then the SX.
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    > 3. Also from the staff at the s ervice center, they told me informed by
    > CreativeLabs'staff, there is a up coming new product as upgrade of
    > Digital Musix SX. Which I can get one as RMA in coming October. The
    > Service center staff say they will inform me the details.
    >
    > 4. I have been sending the faulty Digital Music SX since 2nd July and it
    > have been one month, and I still don't know and no idea when I can enjoy
    > your product yet. So I expected my warranty period should not be
    > counted under this RMA case. Do you think so?
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    > I am pretty much think X-FI 5. is not the one which can replace the
    > Digital Musix SX in all aspects.
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    > I really hope to get more details about the status so I can make
    > dicision for my RMA, I would either refund or wait for the new unknown
    > replacment. And yes, I still need more details infomration.
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    > Do u understand my case? I am still waiting someone can help me out.
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    > Just want to get my working Digital Musix SX back. Either it is demo
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    > RMA Reference: F0007536
    > Date: 2nd July 2009
    > Customer Name: Mr. Hung
    > Contact Number: (852)9307-6880
    > Product: Digital Musix SX
    > Product Serial Number: MASB05608800054K
    > Symptoms: Cannot Start Unit
    > Date of Purchase: 7th March 2009
    > Valid Invoice: YES
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    > Invoice No: B090307274
    > Date: 7th March 2009
    > Company: Centralfield Computer Ltd.
    > Office: 3C, Sui Sing Bldg, 202-204 Cheung Sha Wan Rd., Sham Shui Po,
    > Kln, HK.
    > Tel: (852)29592283
    >
    >
    > > Date: Mon, 3 Aug 2009 3:3:4 +0800
    > > From: [email protected]
    > > To: [email protected]
    > > Subject: Re: CLA (CLHK) - Technical Support Request - (Digital Music
    > SX) (KMM9279420I5977L0KM)
    > >
    > >
    > >
    > > Dear Max,
    > >
    > > Thank you for reaching us at Creative Customer Support; we appreciate
    > > the opportunity to assist you.
    > >
    > > With regards to your enquiry, you may like to know that Digital Music
    > SX
    > > external soundcard has reached its end of service life and no longer
    > in
    > > production. You may like to view the specifications and feature of our
    >
    > > latest USB X-FI Surround 5. external soundcard at the following link
    >
    > > below:
    > >
    > > LINK:
    > > http://hk.creative.com/products/product.asp?category=&subcategory=873&product=775& listby=
    >
    > >
    > > You may like to know that the warranty for the replacement soundcard,
    > > will continue based on your original date of purchase of your
    > defecti've
    > > unit, Digital Music SX.
    > >
    > > If you still require assistance, please reply to this email with any
    > > previous correspondence to ensure the quickest and most a ccurate
    > > service.
    > >
    > > Best Regards,
    > >
    > > Yun Ping
    > > Customer Support Services
    > > Creative Labs Asia
    > >
    > > To provide feedback on your "Creative Experience" please click on the
    > > following link:
    > > http://asia.creative.com/contactus/mailto/sitefeedback.asp
    > >
    > > Asia Site: http://asia.creative.com/
    > > Support Site: http://asia.creative.com/support/custsup/welcomets.asp
    > > KB Site: http://support.creative.com
    > >
    > >
    > > Original Message Follows: ------------------------
    > > ==================================
    > > Subject: CLA (CLHK) - Technical Support Request - (Digital Music SX)
    > > Name: Max Hung
    > > E-mail Address: [email protected]
    > > Self Description: Advanced PC User
    > > Region: Asia
    > > Country: Hong Kong SAR, PRC
    > >
    > > Support Inquiry: My Creative hardware stopped functioning correctly
    > > Product: Digital Music SX
    > > CCPP Certificate Number:
    > > Serial Number: MASB05608800054K
    > > Purchase Date: Mar/07/2009
    > >
    > > Operating System: Windows XP
    > > Firmware Version:
    > > Creative Model Number: Digital Music SX
    > > Connected To:
    > >
    > >
    > > Detailed Problem Description:
    > > my product was return for RMA since 2nd July 2009. Now the serv ice
    > > center told me the product is no longer available and suggest me to
    > > accept a X-Fi Surround 5. sound card or wait until OCT for an unknown
    >
    > > new product which claim for upgrade for Digital Music SX. Please, I
    > need
    > > more details on my RMA. Since the server center told me my product
    > > cannot be fixed or replaced, I need to know how will my product
    > warranty
    > > goes. Thanks for help.
    > >
    > >
    > > ==================================?

    . I will not be able to tell you if the Digital Music is available for repair or not. I am sorry but this is not something I have control over. Parts and support policies differs country to country, in your case you will need to work things out with the distributor.
    Message Edited by KokChoy-CL on <span class='local-date'> 08-04-2009<span class='local-time'> 05:8 [email protected]

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