Warranty Claims Process

Does anyone have a link to a document that shows the Warranty Claims process. I am looking for a process where the client is the guarantee. BTW, we are using EEC 6 EP 3.
Edited by: Trevor F. Pinto on May 9, 2011 7:38 PM

Hi,
Please check this link,
[http://help.sap.com/saphelp_dimp50/helpdata/en/51/b2c77ec1dc40069170a888e6842764/frameset.htm]
Regards,
N.Nagaraju

Similar Messages

Vendor Debiting from Warranty claim processing module to SAP AP

Hi
We are having a process of debiting vendors for all the failed parts under warranty module. Since in SAP Warranty claim processing module, vendor debits are done claim by claim, is there any way where we can cumulate all the claims of a particular vendor and do vendor debiting at summarised level in SAP AP. Request your insight knowledge in this respect.
Thanks

Dear SANTOSH KUMAR,
This feature is added newly in ECC 6.0, this is specially useful in Customer Service environment.
Basic concept of Warrant claim processing is, we have manufactured or leased or sold an equipment to a customer and offer the service to customer also we provide warranty to the customer on that equipment for certain period with certain conditions.
In this case we maintain the equipment warranty and process the warranty as and when required, ex: customer has got a problem in the equipment and that cover warranty, then the service provider raises a warranty claim, the supplier or original manufacturer processes the warranty claim and issues a credit note to the customer or replaces a new part.
This also involves sales and distribution module to some extent.
Hope this info clarifies your doubt.
Regards,
Praveen.

Warranty Claim Process Demo - Error

In case someone is trying out the "Warranty Claim Process" demo provided in the BRM Rules tutorial centre and not able to trigger the process from the Claim Request Web Dynpro UI, answer can be found here at Warranty Claim Process Demo - Error

Hi Julius,
Yes this problem exists with the present version of the demo. We will be replacing it shortly.
For now, the solution for this is to make use of the web service created for the process. The service created for the process has the same name as the service associated to the start step.
For example, in the case of warranty claims process demo u2013
1.A CAF has been used to create the claim service.
2.This service has been associated with the start step of the warranty claims process
3.Once the process is deployed onto the application server a web service with the name u2013 Claim - is created.
4.You can create a proxy for this service and use it in your WDPro UI.
Regards

Warranty Claim Processing

Dear CS gurus,
Is warranty Claim processing (Transaction:OWTY) part of standard ECC or Do we need to activate any add on to have it visible in standard SPRO.
Regards,
Rajat Kumar

Hi,
You need to activate the ES-ISE switch, check current setting with thransaction sfw1.
-Paul

Vendor Warranty Claiming Process

Hi Narasimhan,
Can I call you friend?
I am going to proposed vendor warranty solution to my client and I have opened the warranty related fields on equipment creation screen. But now, I am only able to enter vendor warranty dates.
I have also created a master warranty through BGM1 and entered in the equipment master screen.
Please tell me about the following
a) When I assign master warranty number in equipment master then system shows error on entering warranty start date, I can only enter warranty end date. what is the logic behind this? in this case when warranty period is started?
b) If I don't have external service master data / record in MM and I want to test service claiming process via using service short text only. what would be the steps and data should be maintained to do this?
c) Similarly in case of material (when material master data is available), if I want to claim material from my vendor what are steps to be followed and which and where data should be maintained?
d) Please explain the concept of counter here? I must tell you that I am very weak to understand the counter concept in preventive maintenance case too, so please tell me via example that could also be performed on my system.
e) What are the setting and data should be maintained in spro?
f) My requirement is to bring a warranty pop up while creating notification/order/schedule plan, If the equipment using is under warranty,
please also tell me, if there is also required some settings to show a pop up? can we show an error or warning pop up, where is it set?
Please reply for each query in the form of examples that could easily be performed by myself
Regards,

a) I think you have Mixed up the dates. Generally when you assign a Master warranty Number to a piece of equipment or FL, then You enter the " Warranty start date" field. The system will indicate a error if you enter the warranty end date. The warranty end date is calculated based on the warranty start date plus the period entered o the warranty master.
b) Nothing more is required. Just tie the item to the Warranty counter based on business needs.
c) I am not sure what you are referring to here.
D,E) Have a look at [Sap Help|http://help.sap.com/erp2005_ehp_04/helpdata/EN/a4/5cf037f1d6b302e10000009b38f889/frameset.htm] and [Here|http://help.sap.com/erp2005_ehp_04/helpdata/EN/9b/446200454711d189430000e829fbbd/frameset.htm]
F) Nothing special is required,If the The entered Equipment is under warranty a popup will automatically come up listing the same.
Regards
Narasimhan
P.S:For quicker response, Please avoid asking question to a specific user. Please also respect the [Forum Rules|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]

Warranty claim processing,Maintain recalls

Hi all,
Please tell me the procedure to maintain open/closed recall copaigns in transaction WTYRCL,have bulk data in file ,need to migrate..? i have tried BDC wont wrk,is there any BAPI /std program..
Reply me ASAP.
Warm regards,
Kranthi

Hi,
You need to activate the ES-ISE switch, check current setting with thransaction sfw1.
-Paul

Number Range for Warranty Claims

Dear Experts,
I am trying to work out with SAP warranty claim processing, I dont have any idea of warranty claim processing provided in SAP, I have gone through the SAP library and Best Practices, and trying to go through.
But I strucked up @ the initial stage itself. I have assigned my username through the T Code WTY_UPROF, then trying to create a warranty claim through T Code WTY.
I have mentioned the warranty claim type as precediting then clicked on create warranty claim. system is giving a message : "For object WTY_CLAIM , number range interval does not exist".
Then I tried entering an external number WTY1 then clicked on create, this time system giving another message " Number WTY1 lies outside number range validity area"
When I go through the help of the system message it is as follows:
*"For object WTY_CLAIM, number range interval does not exist
Message no. NR751
Diagnosis
The database table NRIV has the delivery class 'C', i.e. the SAP default settings are only in client 000.
Procedure
Create the missing number range interval in customizing.
Transaction code:"*
System is not even giving the T code for proceeding further.
I have checked in SPRO for warranty claims number range, but couldn't find it out.
Please help me in this regard.
Where should I make the settings?? And What all other settings to be done for Warranty Claim Processing, creating, processing and Completing.
Please give me in detail information if possible.
If anybody has the document also please forward it to me
Thanks in advance,
Regards,
B. Praveen.

Dear Keshav,
Thanks, I found that and went to Number Ranges, but system still giving error message to maintain the number range.
"System error during group maintenance".
When I click on help of the error message it is as follows
System error during group maintenance
Message no. NR899
Diagnosis
The system has identified an inconsistency in the tables for number range maintenance.
System Response
Program termination.
Procedure
In most cases, you can overcome this by executing the report RSSNR0T1 (Consistency check and repair of number range intervals). This report lists the inconsistencies and eliminates them (with F11 = "Confirm").
Why this message is coming?? and what is the solution for that?? Is there any config missing for that??
Please help me out.
Thanks and Regards,

Warranty Claim Porcess on Vendor Warranty

Hi gurus,
Does SAP have a warranty claim process on vendor related warranties?
I want to track all the work done on an equipment under warranty.
The scenario is i have an equipment that is under warranty. when i do a notification the system pop out a message saying the equipment is under warranty. what i do is i close the notification because it is under warranty. what process should i go to to record that the equipment was repaired by the vendor?
Thank you!

Hi,
Yes varanty claim process exists. Pls check this link.
[http://help.sap.com/saphelp_dbm700/helpdata/en/3d/244bd176c54cbea5d824d679195c59/frameset.htm]
Regards,
N.Nagaraju

Warranty Claims in CRM

Hi,
I would like to know more about Warranty Claim Processing in the Service scenario.
Any examples would be highly appreciated.
Sincerely,
Om.

Check the below link:
http://help.sap.com/saphelp_crm60/helpdata/en/00/79bee2c5b8ad43983dba4e5a92e600/frameset.htm
Best Regards,
Vishant Jain

Integration of service processing with warranty claims node not appearing

Dear experts,
Plant Maintenance and Customer Service => Maintenance and Service Processing => Integration of Service Processing with Warranty Claims
Integration of service processing with warranty claims node not appearing in SPRO.We are using ECC 6.0.How should we get this node?
regards,
ashraf

Hi,
It will not be in core solution. As far as I know you need Aerospace & Defence solution (DIMP) for this functionality.
-Paul

Customer Service - Extended Warranty Sales Process

Hi All,
I want to implement Extended warranty sales process in sap. Here, dealer will send extended warranty form to company. Company wants to capture warranty related information (such as Vehicle number, Chassis Number, Date) in sap and want to sell warranty to dealer.
Monthly once company will give discount to dealer based on performance. How to give discount to dealer monthly?
I want to know the following details:
Material type
Item category
Process flow
How to capture warranty information?
Thanks in advance,
Babu

Thanks for your reply......
I have created new sales document type for extended warranty sales. I am using variant material for capturing dealer's requirement in va01 itself.
Now my client dont want to create invoice for that sales order.
With this Extended warranty sales order reference, they will create manual posting in Finance.
Actually, they don't want to treat this as a revenue. This is a liability when they sell extended warranty to customer and after the extended warranty period is over (after 3 years), if the vehicle doesnt come for ext warranty claim then it will be treated as income.
Is it correct process to leave extended warranty order (sales order-va01) without doing billing ?How can i proceed further?
Thanks in advance,
Babu

Claims processing - two company codes

Hi,
We have 2 company codes, say 1000 and 1100
Dealer creates a Warranty Claim in a 3rd Party system and transmits to SAP. The reimbursement happens from Company code 1100 and the Claims Value = 1545
Internally, Company Code 1100 has to be reimbursed by Company Code 1000 at a Claims Value = 1245
Is it ok to have the following versions?
Version From Claimant 0001 (when Dealer transmits the Claim)
Version To Reimburser 0002
In this, create a Vendor Code for Reimburser.
Request you to share any similar experience and how exactly the accounting process was carried out.
Thanks for your time.
Raj

HI,
Authorization is a flexible tool used to have control as per organization policies.
For your specific requiremnt u can set the profiles with Technicals persons help with the desired authorizations . Authorization can be set for single company code or multicompany codes as per our requirement.
You can make a authorization profile/s and assign the desired roles.
Warm Regards

Dealer Warranty claims Open items

Hi All,
My client in 4.6 has written a custom process to deal with "Dealer Warranty claims". Currently the custom process will clear multiple open items in a customers account (debits and credits) and create one open item (Post with Clearing). If there is a balance due to the dealer, etc, they have the ability to create and clear a portion of the single open item with a payment and create a residual item that is blocked until the next pass of the custom process.
I am looking for information as to how current clients handle processing of "Warranty claims by dealers". How would clients handle thousands of invoices?
Looking forwad for all your answers.
Regards,
Satya

Thank you all for your responses.
I understand that the standard process of FSCM does not provide this. We are thinking of customizing it anyway. Now we have to decide if the customization is client As-Is process in New system or FSCM customization.
I want to know if the following customization is possible in FSCM and it's complexity -
1. AR pushes open items to FSCM Collections mgt
2. In FSCM, in Worlist under Payments tab, I can add new column "New Payment amount" which allows user to modify/adjust the actual payment
3. With enhancement, this modified amount in the Worlist should be posted back to AR as open item and remaining amount as residual item.
4. The open item will be automatically picked by F110.
For better understanding, example - if the open item sent from AR to FSCM is $100. In the "New Payment amount" column, I will enter $40 (client wants to pay only $40 to dealer for warranty). Then this $40 should be posted back as an open item in AR with $60 residual amount with blocked status.
Does this scenario work? A lot of customization and enhancement is required though, but just want to know if it works in FSCM and it's complexity of work?
I really appreciate your time and help on this. I need all your expertise in this area.
Regards,
Satya

Re: What do I get from my HDD warranty claim?

I can see lots of posts with the same problem I had and lots of talk of invoking warranty but I can't find anyone explaining the pitfalls of doing this - unlike most forums the search function only seems to check titles not content (?)
I ask because I recently had my warranty claim accepted - but the lack of information is absolutely breathtaking.
Hope you can help - there's nowhere else to turn ^$^
*This is the problem:*
I got no email communication after the acceptance with a case ref.
The case ref led me to a case document containing nothing except what I told them - even if I added my email to the search.
The first time the doc came up it had a high-toll phone number in it - I didn't note it because I was hoping for some emails - the number has now disappeared.
I checked daily and found no more information - at some point I stopped adding my email to the search - I now find this was a mistake - a mailing label has now appeared - WITH NO INFORMATION WHATSOEVER.
I desperately need to know if they are going to fix my Canvio 2GB or not. A replacement is no use to me - I'd rather cut the damn thing apart and try to get at the disk directly myself.
This is critical - it's not a toaster or a TV etc. it's really sold as a safe. If you buy a metal safe and it goes wrong the manufacturers will get it open by hook or crook and give you back your precious documents, manuscripts, family photos etc. (even if you have copies elsewhere) - they won't trash the thing and send you an empty one in exchange!
This is the only place to turn that might work (presumably because it costs Toshiba nothing).
Thanks.
^$^ The Toshiba site is useless - most of the relevant links don't work, most of the ones that do take you round in circles, there is NO contact address or phone line unless you want to talk to the Press team (of course). It is a shambles - an amateur one at that.

Hi Dr Lamp,
I replied to you first but the forum software chose to overwrite it with my reply to Francesco_1 (pretty amateurish coding) - fortunately I'd kept a copy (on a disk not made by Toshiba).
Thanks for replying. You are right about the issues but I still need Toshiba to provide a proper contact point.
I have not contacted the UK service because that is not the team that is handling my case - the guys involved are in Regensburg (they of the disappearing telephone number) - it's pretty obvious from the UK service page that money not warranties are involved with their input.
I do have the original Warranty document but responsibility for the data integrity is specifically excluded - it even cheekily says "you are responsible for backing up data" - in what? Another Canvio that is equally unreliable perhaps? Should I have two more to back up the first two? and so ad infinitum?
It seems more positive where it does say it "covers the parts and labour required to restore your disk to full working order. Toshiba will at its option, repair or replace any defective ... parts".
However in legal terms this does NOT mean they are committing to any efforts AT ALL to retain the data in usable form - it allows them to make the decision that suits them - if it takes them 2 minutes to fix such problems then they would probably rather spend 1 minute reformatting it.
Companies will always take the quickest, simplest and shortest route to fulfilling their legal obligations...If the process of restoring 99% of the data means the disk is only 99% in full working order they would almost certainly just format it.
As it happens there is a strong possibility that the USB to Serial interface only needs replacing - the disk itself might be fine.. but I'm not sending it anywhere without some assurance that they will make reasonable efforts to retain data.
Since (like a safe) you wouldn't buy it unless the data was worth 10-100 times the cost of the hardware - it follows that the warranty is at least 90% useless - at least unless they are prepared to give some more information.
I would like to suggest they have a go but return it to me if they fail so I can rip the thing apart and access the serial interface directly - *but there is no contact point!*
Regards.

Creation of notification from warranty claim (wty tcode)

Dear all ,
i have the requirement , where in notification (say service notification) to be created from warranty claim document i.e.., created in wty transaction code.
i captured all the data in warranty claim like equipment , customer , sales area , material and also entered relevant notification type i.e.,S3 , but still when i click on Create notification icon in the waranty claim document, system is unable to create notification with out any error or warning messages .
in the actions i assigned T205 (which is used to create quality or service notification) and i checked and saved the document , but still system is not generating the notification.
whether i missed any configuration or any thing to do at the time of creating the warranty claim .... please suggest.
awaiting for your quick response.

[Duplicate thread|creation of notification from warranty claim (wty tcode);
This one being locked

Warranty Claims Process

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