Vendor Debiting from Warranty claim processing module to SAP AP

Hi
We are having a process of debiting vendors for all the failed parts under warranty module. Since in SAP Warranty claim processing module, vendor debits are done claim by claim, is there any way where we can cumulate all the claims of a particular vendor and do vendor debiting at summarised level in SAP AP. Request your insight knowledge in this respect.
Thanks

Dear SANTOSH KUMAR,
This feature is added newly in ECC 6.0, this is specially useful in Customer Service environment.
Basic concept of Warrant claim processing is, we have manufactured or leased or sold an equipment to a customer and offer the service to customer also we provide warranty to the customer on that equipment for certain period with certain conditions.
In this case we maintain the equipment warranty and process the warranty as and when required, ex: customer has got a problem in the equipment and that cover warranty, then the service provider raises a warranty claim, the supplier or original manufacturer processes the warranty claim and issues a credit note to the customer or replaces a new part.
This also involves sales and distribution module to some extent.
Hope this info clarifies your doubt.
Regards,
Praveen.

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Credit memo from Warranty Claim

How can credit memo be created from warranty claim transaction?

Dear Rajat,
After the warranty check action, use the action A102 for generation of the credit memo request.However here the prices from the warranty claim does not flow to the credit memo request. Seperate pricing routine needs to be written in SD to collect the warranty claim pricing at item levels. (Usually this becomes combursome job).
I would suggest to go for direct FI posting of amount to be credited, by using the action A041 with FM WTY04_OC_POST_AC. and use the reversal action A053 with function module WTY03_REVERSAL_POST2_XX in the function module (Z-version of) WTY04_REVERSAL_POST_OC.
Thanks and Regards
Madhusudan C

Warranty Claim Process Demo - Error

In case someone is trying out the "Warranty Claim Process" demo provided in the BRM Rules tutorial centre and not able to trigger the process from the Claim Request Web Dynpro UI, answer can be found here at Warranty Claim Process Demo - Error

Hi Julius,
Yes this problem exists with the present version of the demo. We will be replacing it shortly.
For now, the solution for this is to make use of the web service created for the process. The service created for the process has the same name as the service associated to the start step.
For example, in the case of warranty claims process demo u2013
1.A CAF has been used to create the claim service.
2.This service has been associated with the start step of the warranty claims process
3.Once the process is deployed onto the application server a web service with the name u2013 Claim - is created.
4.You can create a proxy for this service and use it in your WDPro UI.
Regards

Creation of notification from warranty claim (wty tcode)

Dear all ,
i have the requirement , where in notification (say service notification) to be created from warranty claim document i.e.., created in wty transaction code.
i captured all the data in warranty claim like equipment , customer , sales area , material and also entered relevant notification type i.e.,S3 , but still when i click on Create notification icon in the waranty claim document, system is unable to create notification with out any error or warning messages .
in the actions i assigned T205 (which is used to create quality or service notification) and i checked and saved the document , but still system is not generating the notification.
whether i missed any configuration or any thing to do at the time of creating the warranty claim .... please suggest.
awaiting for your quick response.

[Duplicate thread|creation of notification from warranty claim (wty tcode);
This one being locked

Warranty Claim Processing

Dear CS gurus,
Is warranty Claim processing (Transaction:OWTY) part of standard ECC or Do we need to activate any add on to have it visible in standard SPRO.
Regards,
Rajat Kumar

Hi,
You need to activate the ES-ISE switch, check current setting with thransaction sfw1.
-Paul

Warranty Claims Process

Does anyone have a link to a document that shows the Warranty Claims process. I am looking for a process where the client is the guarantee. BTW, we are using EEC 6 EP 3.
Edited by: Trevor F. Pinto on May 9, 2011 7:38 PM

Hi,
Please check this link,
[http://help.sap.com/saphelp_dimp50/helpdata/en/51/b2c77ec1dc40069170a888e6842764/frameset.htm]
Regards,
N.Nagaraju

Vendor Warranty Claiming Process

Hi Narasimhan,
Can I call you friend?
I am going to proposed vendor warranty solution to my client and I have opened the warranty related fields on equipment creation screen. But now, I am only able to enter vendor warranty dates.
I have also created a master warranty through BGM1 and entered in the equipment master screen.
Please tell me about the following
a) When I assign master warranty number in equipment master then system shows error on entering warranty start date, I can only enter warranty end date. what is the logic behind this? in this case when warranty period is started?
b) If I don't have external service master data / record in MM and I want to test service claiming process via using service short text only. what would be the steps and data should be maintained to do this?
c) Similarly in case of material (when material master data is available), if I want to claim material from my vendor what are steps to be followed and which and where data should be maintained?
d) Please explain the concept of counter here? I must tell you that I am very weak to understand the counter concept in preventive maintenance case too, so please tell me via example that could also be performed on my system.
e) What are the setting and data should be maintained in spro?
f) My requirement is to bring a warranty pop up while creating notification/order/schedule plan, If the equipment using is under warranty,
please also tell me, if there is also required some settings to show a pop up? can we show an error or warning pop up, where is it set?
Please reply for each query in the form of examples that could easily be performed by myself
Regards,

a) I think you have Mixed up the dates. Generally when you assign a Master warranty Number to a piece of equipment or FL, then You enter the " Warranty start date" field. The system will indicate a error if you enter the warranty end date. The warranty end date is calculated based on the warranty start date plus the period entered o the warranty master.
b) Nothing more is required. Just tie the item to the Warranty counter based on business needs.
c) I am not sure what you are referring to here.
D,E) Have a look at [Sap Help|http://help.sap.com/erp2005_ehp_04/helpdata/EN/a4/5cf037f1d6b302e10000009b38f889/frameset.htm] and [Here|http://help.sap.com/erp2005_ehp_04/helpdata/EN/9b/446200454711d189430000e829fbbd/frameset.htm]
F) Nothing special is required,If the The entered Equipment is under warranty a popup will automatically come up listing the same.
Regards
Narasimhan
P.S:For quicker response, Please avoid asking question to a specific user. Please also respect the [Forum Rules|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]

Credit notes from Warranty Claims - COPA documents generation

We are using warranty claim procesing component under Customer Service Module ( Tcode - OWTY) . Though we are able to post accounting documents , Costing based COPA documents are not getting generated though we were able to generate account based COPA documents. We have ensured the following
1) The General Ledger Account used in the Revenue Account determination is defined as a Revenue cost element
2) The condition types have been mapped to Value fields
3) The default profitablity segment derivation has been selected
4) In the Warranty claim type , COPA PA transfer structure has been assined.

http://www.dolphin-corp.com/pdfs/products/APS.pdf
Regards.
Edited by: Sravan Prakash.V on Jan 18, 2008 10:48 AM

CRM Warranty Claims data extraction to SAP BI 7.0

Hi,
We have a reporting requirement in SAP BI 7.0 for CRM Warranty Claims. We have to extract the warranty claim information to SAP BI from SAP CRM, but were unable to find a standard business content datasource for the same.
The warranty claim in CRM is configured as a follow up document of CRM service calls, and we use the standard extractors 0CRM_SRV_PROCESS_H and 0CRM_SRV_PROCESS_I for extracting service calls header and item data separately to BI.
In order to extract the warranty claim information, we created two custom datasources as copies of 0CRM_SRV_PROCESS_H and 0CRM_SRV_PROCESS_I in BWA1, and changed the selection condition for OBJECT_TYPE to 'BUS2000255' for the header data and to 'BUS2000191' for item data. These custom datasources were unable to extract any data for these selection parameters, and is returning 0 records.
Please let us know whether we have followed the right approach, or is there is any additional change that needs to be made for extraction of warranty claim information. We also searched for any OSS note similar to 669436, extraction of CRM activities, but couldn't find one. Or is it required to build completely new generic datasources for extraction of CRM warranty claims data.
Thanks and Regards,
Vijay.

hi,
if your extractor fetching data in rsa3 then it should fetch data in bi at infopackage level.
the best thing is raise a oss note to sap they should be able to give you solution some it happens that the standard extractor will hit some relevant tables or may be some switches needs to be turned off by functional people.
Thanks
krishna.y

Warranty claim processing,Maintain recalls

Hi all,
Please tell me the procedure to maintain open/closed recall copaigns in transaction WTYRCL,have bulk data in file ,need to migrate..? i have tried BDC wont wrk,is there any BAPI /std program..
Reply me ASAP.
Warm regards,
Kranthi

Hi,
You need to activate the ES-ISE switch, check current setting with thransaction sfw1.
-Paul

Finding process steps from BPR - some process steps missing SAP tcodes

In Solution Manager 4.0, we are currently focusing on the documentation part and our teams have defined their respective hierarchies, scenarios, processes, and process steps.
When looking at our process steps, we are trying to download it from the BPR but it seems such an uphill battle to find the right process step in there and if you think you have it there are no transactions behind it.
My questions are:
1. Is there any way I can find a process in the BPR by transaction code so it will show processes by transaction code?
2. Any tips of finding the right process in the BPR?
3. If we are to manually add the process steps and the transactions by process step, what do we lose? In the structure tab of the business process, the source and original name will not be populated but looking at the transaction tab of the process step, after manually added, it looks fine. Will this at all influence getting the customization (configuration) items in SolMan?

Dear all,
The best way to find the process step in sol Man BPR is:
Let us consider one scenario:
You want to find business process step "Run MRP" from BPR. If you want to execute this process step, the relevant t.code is MD01. ( Let us assume You know this t.code already by memory).
Now enter this t.code in Sol Man, at business process step level. If you enter this t.code, automatically, the system will give you the "Description of the t.code (as a text)". This text is automatically fetched from BPR content. Copy this text & search in BPR.
Now , the system will properly highlight the t.code (MD01) from BPR. Now select the process from BPR.
Regards
Senthil

Warranty management pm module

Dear Experts,
Is there any process to create a free cost of PO against vendor warranty?
In which way can be address the vendor warranty scenario through PM Modu;le.
Kindly, advice me in step wise. so that, i can implement the same.
Thanks in Advance.
Regards,
Prabhakaran M

[Warranty Claim Processing|http://help.sap.com/saphelp_47x200/helpdata/EN/b0/df293581dc1f79e10000009b38f889/frameset.htm]
Transactions
Customizing
OWTY - Customizing for Warranty Processing
*Master Data*
Material Master Record
MM01, MM02, MM03 - Create, change and display material master record
Business Partner
XK01, XK02, XK03 - Create, change and display supplier (creditor) centrally
XD01, XD02, XD03 - Create, change and display customer (debtor) centrally
Warranty Objects
IE01, IE02, IE03 - Create, change and display equipment
IL01, IL02, IL03 - Create, change and display functional location
IB51, IB52, IB53 - Create, change and display installed base
IQ01, IQ02, IQ03 - Create, change and display serial number
Warranty Conditions
CT04 - Create, change and display warranty counter/characteristics
BGM1, BGM2, BGM3 - Create, change and display master warranty
IK01, IK02, IK03 - Create, change and display measuring point
IK11, IK12, IK13 - Create, change and display measurement document
FB05 - Post outgoing payments
VA41, VA42, VA43 - Create, change and display contracts for service object
WE20 - Create, change and display partner profiles
Warranty Claim Processing
WTY - Create, change and display warranty claim
WTYOQ - Process worklist
WTYSE - Find warranty claims
WTYAUT - Create, change and display authorization
WTYRCL - Create, change and display recall
WTYRP - Change status of parts to be returned
WTYCL - Create credit memo list
WTY_ARCHIV - Display archived warranty claims
Master Data
WYP1, WYP2, WYP3 - Create, change and display condition records for pricing
WYN1, WYN2, WYN3 - Create, change and display message records
WTY_VSR_ACTIVE - Activate validations and substitutions
WTYRCL - Create, change and display recall
Regards,
Maheswaran.

Number Range for Warranty Claims

Dear Experts,
I am trying to work out with SAP warranty claim processing, I dont have any idea of warranty claim processing provided in SAP, I have gone through the SAP library and Best Practices, and trying to go through.
But I strucked up @ the initial stage itself. I have assigned my username through the T Code WTY_UPROF, then trying to create a warranty claim through T Code WTY.
I have mentioned the warranty claim type as precediting then clicked on create warranty claim. system is giving a message : "For object WTY_CLAIM , number range interval does not exist".
Then I tried entering an external number WTY1 then clicked on create, this time system giving another message " Number WTY1 lies outside number range validity area"
When I go through the help of the system message it is as follows:
*"For object WTY_CLAIM, number range interval does not exist
Message no. NR751
Diagnosis
The database table NRIV has the delivery class 'C', i.e. the SAP default settings are only in client 000.
Procedure
Create the missing number range interval in customizing.
Transaction code:"*
System is not even giving the T code for proceeding further.
I have checked in SPRO for warranty claims number range, but couldn't find it out.
Please help me in this regard.
Where should I make the settings?? And What all other settings to be done for Warranty Claim Processing, creating, processing and Completing.
Please give me in detail information if possible.
If anybody has the document also please forward it to me
Thanks in advance,
Regards,
B. Praveen.

Dear Keshav,
Thanks, I found that and went to Number Ranges, but system still giving error message to maintain the number range.
"System error during group maintenance".
When I click on help of the error message it is as follows
System error during group maintenance
Message no. NR899
Diagnosis
The system has identified an inconsistency in the tables for number range maintenance.
System Response
Program termination.
Procedure
In most cases, you can overcome this by executing the report RSSNR0T1 (Consistency check and repair of number range intervals). This report lists the inconsistencies and eliminates them (with F11 = "Confirm").
Why this message is coming?? and what is the solution for that?? Is there any config missing for that??
Please help me out.
Thanks and Regards,

Warranty Claim Porcess on Vendor Warranty

Hi gurus,
Does SAP have a warranty claim process on vendor related warranties?
I want to track all the work done on an equipment under warranty.
The scenario is i have an equipment that is under warranty. when i do a notification the system pop out a message saying the equipment is under warranty. what i do is i close the notification because it is under warranty. what process should i go to to record that the equipment was repaired by the vendor?
Thank you!

Hi,
Yes varanty claim process exists. Pls check this link.
[http://help.sap.com/saphelp_dbm700/helpdata/en/3d/244bd176c54cbea5d824d679195c59/frameset.htm]
Regards,
N.Nagaraju

To adjust third party adjustment center update in the warranty claim (WTY)

Hi Gurus !!
Our business is a tire wholeseller and retailers and when they get customer's warranty claim they send to adjustment centers to check weather it is covered by manufactures warranty or not. Business wants to see that update of the adjustment center(from JDE system) in the warranty claim (WTY) in the SAP.
How it should be done ?
I suppose we have to create a new interface and it should be done at the item level ? (because one warranty claim document can have number of warranty claims for different product)
And is their any specific field that allows that update or we have to come up with new?
Please HELP !! Any help will be really appreciated
Best Regards,
Bhartu

hi,
http://help.sap.com/saphelp_dbm700/helpdata/en/51/b2c77ec1dc40069170a888e6842764/frameset.htm
kapil

Vendor Debiting from Warranty claim processing module to SAP AP

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