Warranty claim processing,Maintain recalls

Hi all,
Please tell me the procedure to maintain open/closed recall copaigns in transaction WTYRCL,have bulk data in file ,need to migrate..? i have tried BDC wont wrk,is there any BAPI /std program..
Reply me ASAP.
Warm regards,
Kranthi

Hi,
You need to activate the ES-ISE switch, check current setting with thransaction sfw1.
-Paul

Similar Messages

Vendor Debiting from Warranty claim processing module to SAP AP

Hi
We are having a process of debiting vendors for all the failed parts under warranty module. Since in SAP Warranty claim processing module, vendor debits are done claim by claim, is there any way where we can cumulate all the claims of a particular vendor and do vendor debiting at summarised level in SAP AP. Request your insight knowledge in this respect.
Thanks

Dear SANTOSH KUMAR,
This feature is added newly in ECC 6.0, this is specially useful in Customer Service environment.
Basic concept of Warrant claim processing is, we have manufactured or leased or sold an equipment to a customer and offer the service to customer also we provide warranty to the customer on that equipment for certain period with certain conditions.
In this case we maintain the equipment warranty and process the warranty as and when required, ex: customer has got a problem in the equipment and that cover warranty, then the service provider raises a warranty claim, the supplier or original manufacturer processes the warranty claim and issues a credit note to the customer or replaces a new part.
This also involves sales and distribution module to some extent.
Hope this info clarifies your doubt.
Regards,
Praveen.

Warranty Claim Process Demo - Error

In case someone is trying out the "Warranty Claim Process" demo provided in the BRM Rules tutorial centre and not able to trigger the process from the Claim Request Web Dynpro UI, answer can be found here at Warranty Claim Process Demo - Error

Hi Julius,
Yes this problem exists with the present version of the demo. We will be replacing it shortly.
For now, the solution for this is to make use of the web service created for the process. The service created for the process has the same name as the service associated to the start step.
For example, in the case of warranty claims process demo u2013
1.A CAF has been used to create the claim service.
2.This service has been associated with the start step of the warranty claims process
3.Once the process is deployed onto the application server a web service with the name u2013 Claim - is created.
4.You can create a proxy for this service and use it in your WDPro UI.
Regards

Warranty Claim Processing

Dear CS gurus,
Is warranty Claim processing (Transaction:OWTY) part of standard ECC or Do we need to activate any add on to have it visible in standard SPRO.
Regards,
Rajat Kumar

Hi,
You need to activate the ES-ISE switch, check current setting with thransaction sfw1.
-Paul

Warranty Claims Process

Does anyone have a link to a document that shows the Warranty Claims process. I am looking for a process where the client is the guarantee. BTW, we are using EEC 6 EP 3.
Edited by: Trevor F. Pinto on May 9, 2011 7:38 PM

Hi,
Please check this link,
[http://help.sap.com/saphelp_dimp50/helpdata/en/51/b2c77ec1dc40069170a888e6842764/frameset.htm]
Regards,
N.Nagaraju

Vendor Warranty Claiming Process

Hi Narasimhan,
Can I call you friend?
I am going to proposed vendor warranty solution to my client and I have opened the warranty related fields on equipment creation screen. But now, I am only able to enter vendor warranty dates.
I have also created a master warranty through BGM1 and entered in the equipment master screen.
Please tell me about the following
a) When I assign master warranty number in equipment master then system shows error on entering warranty start date, I can only enter warranty end date. what is the logic behind this? in this case when warranty period is started?
b) If I don't have external service master data / record in MM and I want to test service claiming process via using service short text only. what would be the steps and data should be maintained to do this?
c) Similarly in case of material (when material master data is available), if I want to claim material from my vendor what are steps to be followed and which and where data should be maintained?
d) Please explain the concept of counter here? I must tell you that I am very weak to understand the counter concept in preventive maintenance case too, so please tell me via example that could also be performed on my system.
e) What are the setting and data should be maintained in spro?
f) My requirement is to bring a warranty pop up while creating notification/order/schedule plan, If the equipment using is under warranty,
please also tell me, if there is also required some settings to show a pop up? can we show an error or warning pop up, where is it set?
Please reply for each query in the form of examples that could easily be performed by myself
Regards,

a) I think you have Mixed up the dates. Generally when you assign a Master warranty Number to a piece of equipment or FL, then You enter the " Warranty start date" field. The system will indicate a error if you enter the warranty end date. The warranty end date is calculated based on the warranty start date plus the period entered o the warranty master.
b) Nothing more is required. Just tie the item to the Warranty counter based on business needs.
c) I am not sure what you are referring to here.
D,E) Have a look at [Sap Help|http://help.sap.com/erp2005_ehp_04/helpdata/EN/a4/5cf037f1d6b302e10000009b38f889/frameset.htm] and [Here|http://help.sap.com/erp2005_ehp_04/helpdata/EN/9b/446200454711d189430000e829fbbd/frameset.htm]
F) Nothing special is required,If the The entered Equipment is under warranty a popup will automatically come up listing the same.
Regards
Narasimhan
P.S:For quicker response, Please avoid asking question to a specific user. Please also respect the [Forum Rules|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]

Number Range for Warranty Claims

Dear Experts,
I am trying to work out with SAP warranty claim processing, I dont have any idea of warranty claim processing provided in SAP, I have gone through the SAP library and Best Practices, and trying to go through.
But I strucked up @ the initial stage itself. I have assigned my username through the T Code WTY_UPROF, then trying to create a warranty claim through T Code WTY.
I have mentioned the warranty claim type as precediting then clicked on create warranty claim. system is giving a message : "For object WTY_CLAIM , number range interval does not exist".
Then I tried entering an external number WTY1 then clicked on create, this time system giving another message " Number WTY1 lies outside number range validity area"
When I go through the help of the system message it is as follows:
*"For object WTY_CLAIM, number range interval does not exist
Message no. NR751
Diagnosis
The database table NRIV has the delivery class 'C', i.e. the SAP default settings are only in client 000.
Procedure
Create the missing number range interval in customizing.
Transaction code:"*
System is not even giving the T code for proceeding further.
I have checked in SPRO for warranty claims number range, but couldn't find it out.
Please help me in this regard.
Where should I make the settings?? And What all other settings to be done for Warranty Claim Processing, creating, processing and Completing.
Please give me in detail information if possible.
If anybody has the document also please forward it to me
Thanks in advance,
Regards,
B. Praveen.

Dear Keshav,
Thanks, I found that and went to Number Ranges, but system still giving error message to maintain the number range.
"System error during group maintenance".
When I click on help of the error message it is as follows
System error during group maintenance
Message no. NR899
Diagnosis
The system has identified an inconsistency in the tables for number range maintenance.
System Response
Program termination.
Procedure
In most cases, you can overcome this by executing the report RSSNR0T1 (Consistency check and repair of number range intervals). This report lists the inconsistencies and eliminates them (with F11 = "Confirm").
Why this message is coming?? and what is the solution for that?? Is there any config missing for that??
Please help me out.
Thanks and Regards,

Warranty claim from service order

Hi
i've configured the integeration of service order to warranty claim, and maintained my DIP profile ... now when i excute my service order my claim is getting gernerated by not gettting read at WTY transcation .......andalso my compoent level material is not gettting picked up at my Warranty claim
Thanks

Also [here|http://www.sapfans.com/forums/viewtopic.php?f=7&t=347230]
PeteA

Warranty Claim Porcess on Vendor Warranty

Hi gurus,
Does SAP have a warranty claim process on vendor related warranties?
I want to track all the work done on an equipment under warranty.
The scenario is i have an equipment that is under warranty. when i do a notification the system pop out a message saying the equipment is under warranty. what i do is i close the notification because it is under warranty. what process should i go to to record that the equipment was repaired by the vendor?
Thank you!

Hi,
Yes varanty claim process exists. Pls check this link.
[http://help.sap.com/saphelp_dbm700/helpdata/en/3d/244bd176c54cbea5d824d679195c59/frameset.htm]
Regards,
N.Nagaraju

Warranty Claims in CRM

Hi,
I would like to know more about Warranty Claim Processing in the Service scenario.
Any examples would be highly appreciated.
Sincerely,
Om.

Check the below link:
http://help.sap.com/saphelp_crm60/helpdata/en/00/79bee2c5b8ad43983dba4e5a92e600/frameset.htm
Best Regards,
Vishant Jain

Integration of service processing with warranty claims node not appearing

Dear experts,
Plant Maintenance and Customer Service => Maintenance and Service Processing => Integration of Service Processing with Warranty Claims
Integration of service processing with warranty claims node not appearing in SPRO.We are using ECC 6.0.How should we get this node?
regards,
ashraf

Hi,
It will not be in core solution. As far as I know you need Aerospace & Defence solution (DIMP) for this functionality.
-Paul

Customer Service - Extended Warranty Sales Process

Hi All,
I want to implement Extended warranty sales process in sap. Here, dealer will send extended warranty form to company. Company wants to capture warranty related information (such as Vehicle number, Chassis Number, Date) in sap and want to sell warranty to dealer.
Monthly once company will give discount to dealer based on performance. How to give discount to dealer monthly?
I want to know the following details:
Material type
Item category
Process flow
How to capture warranty information?
Thanks in advance,
Babu

Thanks for your reply......
I have created new sales document type for extended warranty sales. I am using variant material for capturing dealer's requirement in va01 itself.
Now my client dont want to create invoice for that sales order.
With this Extended warranty sales order reference, they will create manual posting in Finance.
Actually, they don't want to treat this as a revenue. This is a liability when they sell extended warranty to customer and after the extended warranty period is over (after 3 years), if the vehicle doesnt come for ext warranty claim then it will be treated as income.
Is it correct process to leave extended warranty order (sales order-va01) without doing billing ?How can i proceed further?
Thanks in advance,
Babu

Claims processing - two company codes

Hi,
We have 2 company codes, say 1000 and 1100
Dealer creates a Warranty Claim in a 3rd Party system and transmits to SAP. The reimbursement happens from Company code 1100 and the Claims Value = 1545
Internally, Company Code 1100 has to be reimbursed by Company Code 1000 at a Claims Value = 1245
Is it ok to have the following versions?
Version From Claimant 0001 (when Dealer transmits the Claim)
Version To Reimburser 0002
In this, create a Vendor Code for Reimburser.
Request you to share any similar experience and how exactly the accounting process was carried out.
Thanks for your time.
Raj

HI,
Authorization is a flexible tool used to have control as per organization policies.
For your specific requiremnt u can set the profiles with Technicals persons help with the desired authorizations . Authorization can be set for single company code or multicompany codes as per our requirement.
You can make a authorization profile/s and assign the desired roles.
Warm Regards

Dealer Warranty claims Open items

Hi All,
My client in 4.6 has written a custom process to deal with "Dealer Warranty claims". Currently the custom process will clear multiple open items in a customers account (debits and credits) and create one open item (Post with Clearing). If there is a balance due to the dealer, etc, they have the ability to create and clear a portion of the single open item with a payment and create a residual item that is blocked until the next pass of the custom process.
I am looking for information as to how current clients handle processing of "Warranty claims by dealers". How would clients handle thousands of invoices?
Looking forwad for all your answers.
Regards,
Satya

Thank you all for your responses.
I understand that the standard process of FSCM does not provide this. We are thinking of customizing it anyway. Now we have to decide if the customization is client As-Is process in New system or FSCM customization.
I want to know if the following customization is possible in FSCM and it's complexity -
1. AR pushes open items to FSCM Collections mgt
2. In FSCM, in Worlist under Payments tab, I can add new column "New Payment amount" which allows user to modify/adjust the actual payment
3. With enhancement, this modified amount in the Worlist should be posted back to AR as open item and remaining amount as residual item.
4. The open item will be automatically picked by F110.
For better understanding, example - if the open item sent from AR to FSCM is $100. In the "New Payment amount" column, I will enter $40 (client wants to pay only $40 to dealer for warranty). Then this $40 should be posted back as an open item in AR with $60 residual amount with blocked status.
Does this scenario work? A lot of customization and enhancement is required though, but just want to know if it works in FSCM and it's complexity of work?
I really appreciate your time and help on this. I need all your expertise in this area.
Regards,
Satya

Ouery on Vendor Warranty- Warranty Claim Management

Hello Al,
We have CRM as our front end system and ECC as the backend system where the billing happens. We need to implement Vendor Warranty Claim Management
I have gone through the below SAP Help document however have the following queries
https://help.sap.com/saphelp_crm60/helpdata/en/46/dd88d8292512bee10000000a1553f7/content.htm
1) How can the same object(reference object) have both customer and vendor related warranties?
2) As per the SAP help document As soon as there is an agreement between the vendor and your company about the reimbursement, you use an action to automatically generate a debit memo subitem for the warranty claim item
Hence does the Warranty Claim document create a debit memo request in SAP ECC? where the vendor can be billed?
Please advice.
Kind Regards
Atul

Hi Atul,
Below are answers.
1) Do we need to create service confirmation? we plan to create the outgoing warranty claim document from the service order?
The standard way is to create service order ->Confirmation-> claim. I am not sure whether your requirement can be fulfilled.
2) Can you please paste screen shots with regards to maintaining customer and vendor warranties at the object level
I can't do this as my project assignment has changed and no access to that system. However, you can check at the assignment block 'Warranties' in the object over view page. Insert (add)
3) Do we need to map the vendor as the customer in SAP ECC since once the warranty claim document triggers the debit memo request the same would have to be billed
I am Not sure.
4) How does the vendor get determined automatically in the outgoing warranty claim document or the same needs to be entered manually?, as per the video below post creation of the service confirmation when the outbound warranty claim document is created the vendor appears automatically
For this to happen, you have to create Warranty check profile and assign this profile to claim document. The path is: Transactions->settings for service profile->define profile for warranty check.
Rgds
Hari

Warranty claim processing,Maintain recalls

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