Warranty question (battery)

I bought a Toshiba Satellite (L755 series) laptop a few weeks ago. It says it has a 1-year warranty. Does this also apply to the battery. I plan to use the laptop quite a bit and I'm not sure how long the battery will last.
Incidentally, the battery life so far is about 5 hours. That's phenominal.
So, if say the battery starts losing life (say under 45 minutes on a full charge) after 9 months, would Toshiba replace it? Would it be a big hassle (my friend had that situation with his Compaq and it was a major hassle -- they wanted him to send in his computer!)
Mel

All Toshiba notebook batteries have a 1-year-warranty. (Not a 100% sure, they may have an exception for refurbished computers.) Even if the computer has a 3-year warranty, the battery only has a 1-year warranty. Like tires and windshield wipers, batteries wear out. If the battery quits working or the performance drops to your "under 45 minutes on a full charge" within the first year, Toshiba should be willing to replace it. Toshiba has been making laptops since 1985, so you should be in good hands.

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Does apple care protection plan have warranty on battery or not?

does apple care protection plan have warranty on battery or not?

If the battery is defective, yes.
AppleCare - FAQ

Battery issue and warranty question

I bought my macbook pro in Dec 2007 and really love it. Fancy interface, easy usage. And after almost a year in Nov 2008, my battery went bad. Only last for 45 minutes, I check my serial and it said I'm still under warranty so I went to the nearest apple store which is in Glendale Galleria and got a free replacement battery without any problem.
Things went well until now, my macbook pro appeared to be shutdown automatically within 10 minutes of usage eventhough I still have like 90% left. I tried everything but still.
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
This is my batt info
Battery Information:
Model Information:
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 4935
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 5361
Health Information:
Cycle count: 35
Condition: Normal
Battery Installed: Yes
Amperage (mA): 625
Voltage (mV): 12568
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Automatic Restart On Power Loss: Yes
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: No
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 85
Revision: 0x0000
Family: 0x00ba
Serial Number: 0x003d3bf9
Charging: Yes

YungYang wrote:
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
Unfortunately there's no one here that can answer that question. This is a user-to-user discussion forum. As all service issues are handled on a case-by-case basis by Apple there are two people that can assist you further:
1.) The agent that picks up the phone when you call (800) APL-CARE
2.) The Genius at the Apple Retail Store that sees you for your appointment
That's the next step at this point, we can speculate here till we're blue in the face.

Nokia warranty question

Hello guys!
I'm using Nokia Lumia 520 and I find it very good. It has just one flaw. My button for volume down deattached itself from motherboard like 5 days ago and fell off. I didn't do anything that may cause that except normal button clicks. Now the button for locking screen is starting to fail. It doesn't even work anymore but it's still attached to main board as I can see when I open the lid. (Not to be mistaken buttons on the lid are fine.)
There's a picture attached to see the problem.
So my question is if warranty is good for solving problem like that or will I have to pay and how much, What's your advice?
Greetings, Peter
Attachments:
webcam-toy-photo1.jpg ‏86 KB

By black cover you probably mean the cover that is screwed(?) to the phone. If you do...I didn't open that. I only opened lid that comes in colors (in my case white) which allows me to change the battery or SD card if needed. I never tried fully opening the phone and I guess only opening that cover doesn't accuse me of what you said right?
And thanks for the answer

Satellite U300-14Q doesn't boot - warranty question

Hello!!
I bought my laptop last may in Spain and today I couldnt boot it.
I cant start my computer, so Im really worried about it, because Im going to live in Berlin for 2 months.
Can I send my computer to any service center close to Berlin?? Or other service center in Germany even if I bought it in Spain?
I strongly need my data files that I save in my computer.
If I open the laptop and take from inside my hard disk before send it, do Ill lose the warranty??
Thank you very much

Well, the Toshiba notebooks are covered by world wide warranty so usually the Toshiba ASP in Germany should be able to help you too.
> If I open the laptop and take from inside my hard disk before send it, do Ill lose the warranty??
Well, the HDD is placed at the bottom of the unit and the HDD cover can be removed and you will not lose the warranty. I think more details you will get from the ASP.
But you said that your notebook doesnt boot.
Please check if this will help you to start the notebook;
- remove the battery and disconnect the AC adaptor
- wait about 30-40min and then connect both parts to the notebook
- try to power up the notebook
If this will not help you then its time for the ASP.
Good luck

Headphone warranty question

When requesting service for headphone replacement, do I need to sent both my Iphone and headphones to UPS or just the phone?

You take the machine to get repaired at http://www.apple.com/uk/buy/ locations which are authorized service centers. If you are planning on selling the machine, be sure to follow these tips I've written up:
http://www.macmaps.com/selling.html
In some cases, there are some repair shops which do work for less than Apple that have a good reputation:
http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/
http://www.techrestore.com/
Some of these will repair machines from the U.K. as well.
Also note, if your machine is under 1 year old, it is still under a hardware warranty. If you had bought AppleCare, you might still have coverage on your hardware for 3 years from the date you purchased your computer, but you would have had to buy it in the first year to get that coverage. Many of these questions can be answered by AppleCare representatives. Now if the damage was caused because you dropped the machine, normally that is not something covered, or obviously damaged yourself. That's when you have to pay out of pocket for the parts and labor yourself even if it is under AppleCare. AppleCare usually makes the final determination of whether or not it is something they can cover. So I suggest calling them at least to see what the cost will be.
This forum is just a user to user forum for technical help which Apple monitors for constructive feedback (i.e. no ranting or blaming).

Bad customer service and warranty question.

I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
Thanks

Escalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

How do i get a shipping box for out-of-warranty ipod battery replacement?

i have signed up online to have my ipod battery replaced. the pod is out of warranty. the email reply only tells me to pack it well because apple won't deal with it if it is damaged in shipment. the only instructions i have found in my search at the apple site seem to deal with apple automatically sending the shipping package for in-warranty pods.
can anyone help?
thank you in advance,
green jean
power spec 8921 (pc) Windows XP
power spec 8921 (pc) Windows XP

Usually, it takes about a week from the moment you
request the box till you have the iPod back.
gee, apple acknowledged my request for a replacement on 0905, but i don't have a box yet.
i called my apple store, and they also said that apple would send me a box.
i just noticed that you said "from the moment you request the box." how do i request a box? i have only "ordered" the replacement battery -- apple terms it an "apple product replacement request."
i guess i am impatient, but i'm beginning to feel that i am in the middle of a kafka novel.
chris, can you think of anything else?
thanks.
power spec 8921 (pc) Windows XP
power spec 8921 (pc) Windows XP

Toshiba satelitte l305-s5955 warranty question

Hi,
I was having trouble finding warranty info on my particular laptop, and had one simple question with regards to it:
Does Toshiba honor their warranty if the end user replaces Windows with a Linux operating system? The reason I ask is I just bought a new laptop, and am experiencing what seems to be a hardware problem with my monitor. But I'm not quite sure at this point, and want to install a Linux OS on my computer, but don't want to risk voiding the warranty if there does end up being a problem with the monitor.
Thank you!

Like civicman stated, if you should ever send it in under warranty I can almost guarantee that they will restore the system to it's factory out of box state to test it with so you would need to re-install linux when you get it back. If you are having some problems with it I would get those taken care of PRIOR to installing Linux if at all possible.
Installing linux will NOT void your warranty. The problem would arise that if you call them about an issue they will more than likely require you to restore the system back to it's factory out of box state to verify that the problem is in fact a hardware issue rather than a software issue. They also would NOT guarantee that the system would work with Linux. My advice would be to create your Recovery Disks and then setup a Dual Boot system leaving the original WIndows still installed. Just shrink the Windows partition down so it has 10gigs of free space then install Linux on the remaining space. Once the warranty runs out you can delete the WIndows partitions if you don't want to use them.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

IPad warranty question

Hi, I bought an iPad with retina display and Sim card in the US. It is defective (monitor issue) and within warranty period. I am now based in London, UK. Can I have it repaired or replaced here? Thank you

as far as I recall, yes, it's honored world wide.
http://www.apple.com/support/contact/
start here to find an apple store near you or to ask them specific questions.

Less than 1 year, warranty issues, battery, mouse

Hi all!
I have a Macbook Pro 15" 2.8Ghz 500GB HD version.
I bought this computer Sept 19 of last year, from Maconline Chile (official Apple Vendor and supplier for Chile), and since I have moved to Panama City, Panama.
Last month, I noticed that all of a sudden my battery wouldnt last more than 5 minutes (after charging all night) and it seems "stuck" on 84% or 1:48(hr:mn)left. Since after taking off the magsafe adapter with full battery (all lights on) it will shut off without warning, id check the battery meter and itll be the single flashing green light. This is after charging for an easy 10 hours.
After noticing this, the mouse now doesnt seem to be responsive either to clicks, which is quite strange.
Now, also please keep in mind that this laptop is my baby, and spent well over $3000USD on it, and gets more care than my dog (jk) or my fish (RIP fishy). And has never been dropped and no one uses it other than me (on my office desk).
Strangely enough too, one of the sides (where the magsafe and the ethernet) has bent upward, similar to this http://bit.ly/9BENf9 (this is safe link, which was previously linked by apple moderator), but the bend is more pronounced.
I took this computer to the Panama local official supplier (Macstore) for check up because of the battery and mouse issue, considering that its still within its 1st year warranty. They first refused to take it in because it wasnt purchased with them, after them deciding that it doesnt make a difference whatsoever, they decided that warranty is void because the side is bent (not caused by me, and from what I've read on this forums and online its a aluminum quality issue), and want to charge me for a "issue check", battery replacement, and whatever repairs that must be done to check the issues with the Mouse.
Now what to do? Please your help

There is only one thing that can bend the case of your MBP, and that's the application of undue force to it in a bad place. Picking it up one-handed, particularly when it's open, does exactly that. We've seen several posts here from people who made the same mistake and paid for it with bent MBPs.
There is no "aluminum quality issue." There is only the self-evident fact that any piece of metal (or any piece of anything else) is bound to be weakest wherever it's full of holes (speaker grille holes and port openings, in the MBP's case). Picking it up one-handed applies a lot of unnecessary stress to the case, and picking it up one-handed where it's obviously weakest applies a lot of unnecessary stress where it's most likely to be damaging. Such accidental damage usually voids the warranty.

Ipod touch warranty question

I recently ordered a 64gig ipod touch,sadly its backorder,but when I went to purchase a warranty for it,it didn't give me the option for it.Should I cancel my order and wait till the site gives the option for the warranty,or can I buy one later?

You're welcome!
Adam
Best Buy Community - Retail, Americas
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*Remember to mark your questions solved and click the star under the user's name to show your thanks!

Ipod photo: unhappy icon + warranty question

Hi everyone,
my iPod stopped working few days ago, showing the unhappy icon (again! )
Well, 01/08/2006 I sent the iPod to Apple, cuz of the same problem, now again, the problem is.. my warranty is gone (01/13/2005) and before I consider to let him repair for 260€ or buying me a new one for 280€, I wanted to ask, if there is anything else that I can try to do.
Windows won't recognize my iPod, it's shutting down itself (the ipod)
but otherwise I can't get into diagnostic mode (back+select, correct me if I am wrong)
So, has anyone an idea how I can fix my iPod?
I apologize for my English, trying to do my best, but it's not the native language
Athlon-64, ASUS K8V Deluxe, 1GB Corsair XMS LL, ATI 9600XT Windows XP Pro

Hello,
You should not apologize for your English as you are still better than me.
For Sad iPod, please read the following - and sorry it is a pretty long one
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Warranty question about my broken GT 683DX

I asked a question earlier about my broken GT 683DX and I got a response saying it is more than likely broken beyond repair and cannot be fixed. This was not any error by me and appeared to be just the systems fault. My question now assuming my laptop is under the extended warranty, is what will MSI do for me when I send my laptop in? Will they replace my laptop even though I doubt it is made any more? Will I get store credit for the original price I paid? Will I get store credit based on depreciation of the laptop? I read through the warranty multiple times and was still a bit confused. Hopefully someone here can help.

I honestly have no idea. I would contact MSI directly (call them) and ask them. I'm not sure any other users here will have an answer either.
>>How to contact MSI.<<

Will Apple warranty my battery for free?

My battery meter is constantly at 100% FOREVER it seems, then it goes down to about ~84% and die it started out staying at 100% and dying around ~30%. I always take care of my electronic devices about keeping them out of adverse temperatures and I did a charge cycle every month And to try to fix it I've tried everything from doing a hard reset to completely restoring he phone... I bought this iPhone 4S around 6 months ago and is running 6.0.1.

The warranty is 1 year from date of activation (2 years if you purchased AppleCare). They will replace the battery free if it is in warranty. You can check the warranty status here: https://selfsolve.apple.com/agreementWarrantyDynamic.do
Note that the warranty is only valid in the country of purchase (except the EU counts as one "country" for Warranty purposes), and is void if the phone has been hacked or jailbroken (yes, they can tell).

Warranty question (battery)

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