Was charge for a item and don't have it

I was charge $9.95 for something I don't even know what it is. Need to talk to someone. My name is Claudia Bolding-Amoah.
<Personal Information Edited by Host>

Contact iTunes by:
How to Get a Refund from the App Store

Similar Messages

  • I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

    I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

    Store > Check for available downloads
    Or report a problem...
    tt2

  • TS1702 I was charged for an item I have already paid for multiple times...  and did not receive it!!

    i keep getting charged for an item on fairway Solitare...  that I have not purchased...  it just emptied my account...  NOT happy!

    You should never be charged twice for an application (or anything else) that is purchased under a single AppleID. You can download purchases to as many devices as you have signed on with that Apple ID. If you are getting charged twice, then you need to contact iTunes Support at the link I provided to Cheryl.
    For example, I purchase Apps on my Mac for my iPhone/iPad. Both devices get the app - I am charged once for it. Or, I purchase music in iTunes on my Mac - I can download it to my iPad, iPhone, iPod Nano, etc. A purchase is owned by the AppleID it was purchased under. That AppleID can retrieve purchases that are compatible with any device that the AppleID is signed on to.
    Post back with any questions!
    Cheers,
    GB

  • I have a charge for $20.00 and don't know what it's from

    I have a charge from iTunes for twenty dollars and I don't know what from

    Contact MAS Support  >  http://www.apple.com/support/mac/app-store/contact/

  • I was charged for Premier Elements and never recieved a thing?

    On Saturday, May 19, I was going through the process of ordering Premier Elements (Student version). I went to the last page to review and finalize the purchase, but I never did. Today, I got a charge in my account for $83, which was the cost. I never got an email from Adobe confirming the purchase, nor did I get an option to download it. Now I have an $83 charge and no Adobe product. What is the problem?

      Try using your Adobe id (U/N & password) to log in to your purchased products.
    You can download purchases for up to two years or more.
     

  • I made an in app purchase, it said purchase successful but it never showed up. I was charged for it too and so far I've reported a problem about 3 times and I waited a full day and still no response.Happened before but i got an email that time.HELP

    Made an in app purchase and it never showed up. Reported  it and waited a full day and no response. What do i do from here?

    How long ago did you last contact Support, and how ? If it's been longer than 48 hours, and only tried one method of contact, then you could try the other :
    -  the 'report a problem' page : http://reportaproblem.apple.com
    - contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I was charged for something in I tune that I did not authorize and would like it put back on my card .thank you

    I don't know how but I was charged for I tune and I want my money back on my card.I did not authorize payment .And you should not take of my card unless you asked me first.

    This is an iPad user to user forum, so you are not addressing Apple.
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: mailto:[email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    https://reportaproblem.apple.com/
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I received an email this am telling me I was charged for a purchase I made of .99 this am.  I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthyl .99 fee..I don't know what that is and don't want it. What is it?

    I received an email this am telling me I was charged for a purchase I made of .99 this am.  I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthly .99 fee..I don't know what that is and don't want it. What is it?  PayPal cancelled any further payments for this. I was informed I needed to request refund from ITunes. I did that. Why was I charged a .99 recurring fee? I purchased, or thought I did, an app called "Appzilla2" on Jan 10 for .99 cents.  Does this mean I must pay .99/monthly to use it?  If so, please cancel the appzilla.

    We are itunes users just like you.  We cannot cancel anything.
    Look at your purchase history and see what the charge is for.  Contact itunes support if need be.

  • TS1702 I got charged for a rental and a movie on my credit card but it was never done.

    Hi,
    On 04-11-2014 i got charged $9.99 for a MC PURCHASE 55429504 PAYPAL *ITUNESSTORE 4029357733 CA 2014-04-11 08.28.04
    (thats what it says i Was charged for.  I never did that. it says the order is pending and that it used my debit...... i did not do that and i have one more charge
    On 04-11-2014 i got charged $14.98 for a  MC PURCHASE 55429504 PAYPAL *ITUNESSTORE 4029357733 CA 2014-04-11 08.28.04 this is also a debit charge and it says memo MC Purchase
    so i got 2 charges that add up to...... $24.97   I would like to get refunded for them because I honestly dont even know what they are.  thank you
    William Kozlowski
    [email protected]
    847-848-5001

    We are all itunes users just like you.
    You need to contact itunes support.
    Click Contact Us at the bottom of this apge

  • I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

    To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
    1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
    2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

    kananga wrote:
    To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to.  Does anything on this page help? Products & Services Overview | Verizon Wireless
    1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided.  Service is normally billed through the end of the billing cycle, whether service is provided or not.  "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
    2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?  You cannot pay online once the account is cancelled.  You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone.  But online is no longer an option once the account is cancelled.

  • Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads" and "report a problem" page NEVER loads, no email contact. Please help

    Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads".
    When you go to "Report a problem" next to the item (Great Gatsby) on the email invoice or on the online account  - it takes you to online support - if you elect problems with iTune downloads the page NEVER opens...  no email contact. Please help

    This is bad - I have an Apple automated response that they got my report on 12/6, 12/10 and 12/14, and I haven't heard anything from them since the 6th when I got one reply that told me to do things I tried before reporting the problem. Between the 6th and 10th I replied to their response 4 times and they ignored me, forcing me to report a problem with two more items that wont download but getting no response.
    How do they get away with this kind of behavior, especially for someone with FIVE Core 2 Duo macs and thousands of dollars of of iTunes store purchases? I'm getting really ******.

  • HT1657 My movie rental download was not completed and I was unable to finish the movie.  I was charged for it.  What can I do to rent the movie again without getting charged for the rental again?

    My movie rental download was not completed and I was unable to finish the movie.  I was charged for it.  What can I do to rent the movie again without getting charged for the rental again?

    kananga wrote:
    To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to.  Does anything on this page help? Products & Services Overview | Verizon Wireless
    1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided.  Service is normally billed through the end of the billing cycle, whether service is provided or not.  "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
    2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?  You cannot pay online once the account is cancelled.  You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone.  But online is no longer an option once the account is cancelled.

  • My credit card was just charged 2.14 for something and I want to know what was charged for

    My credit card was charged for 2.14 an I want to know why I don't buy apps ao why is apple charging me

    someone got into ur account or family relative and bout somthing from your computer iTunes or from you iDevice
    come here and change your password and report it to apple to see if you can get a refund, also u should get an email of what u bought or who ever bc i get emails of what i buy
    https://iforgot.apple.com/
    Message was edited by: James5wins

  • HT2534 Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

    Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

    Try contacting the iTunes Store: http://www.apple.com/support/itunes/contact/

  • I have an iPad 1 and I found out I can not upgrade to IOS 6.  I downloaed the History Channel program.  I cannot find it on my iPad 1, but I was charged for it.

    I have an ipad 1 and I found out I cannot upgrad to IOS6
    I downloaded a History Channel.  program. Ij cannot find it on my ipad 1, but I was charged for it.  How do I find it?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    https://reportaproblem.apple.com/
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

Maybe you are looking for