Web Application Designer: Chart loading Error.

Hello Experts,
Could you please suggest. I have included the Chart Web Item > defined the DataProvider. When I execute the web template, I get this error.
"Error When Calling Up IGS (partner not reached (host bwdbp1.ct.pb.com, service sapgw00) / CPI-C err)"
Any suggestions appreciated.
Thanks,

Hi,
is the IGS configured correctly? Restart the IGS service.
test the IGS connection using programs BW_IGS_CHART_TEST and BW_IGS_ADMIN
Heike

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