Web Jetadmin 10.2

I have a desktop running W7 Pro 64bit. I've downloaded the 64bit version of Web Jetadmin. I'm logged on to the desktop with a domain administrative account. I've right clicked the exe file and selected "Run as administrator".
After accepting the defaults, the software starts installing and then tells me "Error 1920. Service HPWSProAdapter failed to start. Verify that you have sufficient privileges to start system services.
The first time this happened, I added my domain administrative account in to the local administrators group on the desktop and tried again. Same result.
I then went in to services and the service exists, so I changed the service logon to my domain admin account. No go - same problem.
I then tried starting the service - if I change the logon account for the service to the local administrator, I get told the service failed to start because of a logon failure, even though I can log on to the desktop with the same account!
I've now changed the service logon account to a local system account and I get the error "Error 1067: The process terminated unexpectedly".
Does anyone have any ideas on how I get this software installed and working, please.
Thanks
Phil
GMSchool

Jon_M wrote:
Hi Phil, has there been any resolution to this? I am having the same error when trying to launch the service. I'm using Windows 7 SP1, web jet admin 10.2.74918
Hi Jon_M,
As mentioned by Mikemad and as referenced by this WJA Late Breaking News document, HP is currently working on resolving this issue for a future release.
From the referenced document: "If you want to manage these HP models, HP recommends that you run HP Web Jetadmin 10.2 Service Release 5 on a Windows 7 or Windows Server 2008 host without SP1 updates. HP is investigating this issue and will provide a resolution in a future release."
Although I am an HP employee, I am speaking for myself and not for HP.

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I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
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Good afternoon from the East Coast (USA).
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Ron Beacom
[email protected]
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Bump.
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Bump.
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LarryDGoodman,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
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berootale,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial board here:
http://h30499.www3.hp.com/t5/Print-Servers-Network-Storage/bd-p/bsc-254
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Sorry for my bad english. :/

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Jetdirect board here:
http://h30499.www3.hp.com/t5/Print-Servers-Network-Storage/bd-p/bsc-254
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Web Jetadmin 10.2

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