Web Services Server Connection Error

Although I was able to add my printer to hpeprintcenter successfully, after a few hours it was showing disconnected. When I pressed refresh I received a popup saying my printer had been removed. After clicking ok on the popup my printer was still listed and it's state was disconnected. Some advice I read suggested I disable Web Services from my printer's menu and renable it which would give it a new email adddress. I disabled it, but now when I try to enable Web Services the printer displays "Server Connection Error There was a problem connecting to the Server. Touch retry to connect again, or OK to Exit.". I have retried multple times for the last 12 hours with no success. Any suggestions?

I don't want to jump to that conclusion just yet. When you set the static IP from the front panel of the printer, did it let you set a static DNS? The static DNS is the important part of that step. If it didn't let you set the static DNS, go into the printer's EWS by typing it's IP address into a web browser. Set the printer to use Google's DNS (Preferred = 8.8.8.8 : Alternate = 8.8.4.4). Once you set the static DNS, power down the printer and router. Turn the router back on first and let it stabilize before turning the printer back on. It normally takes a minute or two for a router to stabilize. Let me know what happens.
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HP Web Services Setup - Connection error. Check Internet connection.

I am trying to enable HP Web Services but Connection error. Check Internet connection. .
I use static ip with Preferred DNS Address: 8.8.8.8 and 8.8.4.4 and it does not work.
I changed to DHCP also it does not work.
I have a ZTE home modem router connected to the printer.
This question was solved.
View Solution.

Hi MaBek,
Can you check if your printers IP address is valid.
If you have a laptop or PC connected to the same network, open a browser and type the IP address in the address bar and hit enter.
This should open a Embedded web Server page if the IP address is valid.
Here you can navigate to Web Services tab and click on enable to enable web services.
Regards,
Oliver
"Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

Web Service Timeout & connection errors

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Hello Vipul
Enter the RZ10 and validates the TIMEOUT value of parameter "icm/server_port_<x>" for PROT=HTTP and PROT=HTTPS.
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Infopath 2013 SOAP Web Service Data Connection - Error: The file is not a valid XML file

Here are the steps to replicate the issue I’m having when adding lists.asmx or any other SharePoint web service in InfoPath 2013. This web service opens fine in the browser from my desktop. My account is a farm administrator and is added to the
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Select Blank Form and click Design Form button.
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Hi Brian_TX,
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http://www.infopathdev.com/forums/t/23239.aspx
https://social.msdn.microsoft.com/Forums/office/en-US/621929c3-0335-40af-8332-5a0b430901ab/problems-with-infopath-web-service-connection?forum=sharepointcustomizationprevious
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Forum Support
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[email protected]

Web Services problem - Connection error. Check Internet connection. - 1102w

Hello!
When i try to enable Web Services Setup i get "Connection error. Check Internet connection." error message. I tried to do manual and automatic IP Address Configuration.
Picture:
If you have any idea what should i do, please help me!
Thank you!
Benyke

I did the firmware update utility. Says my firmware is up to date. Still get error.

When trying to initiate Web Services getting server connection error

HP PhotoSmart 5510, 6510 and 7510 all get Server Connection Error when trying to do the initial Web Services setup. I connected with no problem to my wireless router and have received an ip address but all three printer give me the same error when trying to set up web services. Any insight would be appreciated.

Hello cdecicco,
I answered a post with similar issues where someone was unable to connect to Web Services on their printer. Here is the link:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-3070A/m-p/1250295#M15308
Let me know if this helps or you need more assistance.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Web Services problem - Server connection error

Hi everybody.
When i try to enable the Web Services i get an error. I am connected to the internet (WiFi) and the connection is ok.
The error is the following:
Server Connection Error
The printer was unable to connect to the server. Check the internet connection and try again, or enter a proxy address.
I do not have a proxy, and the internet connection is ok! Why do i get this problem?
Thank you very much.
This question was solved.
View Solution.

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank. <<< The DNS could be your problem. If this does not work, try Google's DNS 8.8.8.8
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problem connecting to Web Services server

Hello,
I've had my printer running perfectly since I installed it 3 days ago but today I am nolonger able to use eprint. I can still scan and print from my home PC and laptop but I am unable to send emails directly to the printer now. This was working fine and I used the feature fairly often without error but today no emails arrived. When I logged on to the eprint web site using my google account {Personal Information Removed} the status of the printer said disconnected. I've tried deleting the printer and re-attaching it (which had no effect) and I've now tried disabling web services on the printer then re-enabling it. When I try this I now receive the following error: Problem connecting to Web Services server.
The printer model is a HP Photosmart Premium C310a with the lastest software update. The printer is connected to my network via Wifi and is reachable and usable from all my PC's.
It seems to me that there is something wrong with the software configuration on the printer, the reason I think this is because the screen interface slows down to a crawl after some use and when this happens it is not possible to switch the printer off via the power button. The only solution is to pull the power cable! This is something new and didn't happen before, is there a way to reset to factory default, the option in the menu doesn't seem to reset everything?
Please advise ASAP.
Thanks in advance,
Stuart {Personal Information Removed}

Greetings,
The ePrint Service has been having some issues after the upgrade. The server team has found and fixed a bug in the latest release that affected connectivity. If you're having problems, please unregister your product (from the Web Services menu, select "Remove Web Services"), then register again (from the Web Services menu, select "Enable Web Services).
After reregistering, I have been very successful using both ePrint and the Print Apps using my HP LaserJet CM1415. It has been staying connected, and promptly printing jobs I send to it. It has also been reconnecting after I powercycle. I sincerely hope you have the same experience. We had an ePrintCenter outage a few minutes ago that may have affected connectivity, but I am able to use ePrint and the Print Apps again as of 5:15 Mountain Time.

Is there an issue connecting to the web services server currently?

Keep getting an errror, "problem connecting to web services server" This used to work fine. I tried turning off web services and it allowed me to, but now I can't re-enable them.

Hi Pirmin87,
There was a known brief outage a few days ago that could have resulted in this.
- http://status.businesscatalyst.com/
However at the moment everything should be connecting fine. If still an on-going issue please reach BC direct chat support for further investigation.
- http://helpx.adobe.com/contact.html?product=business-catalyst
Kind regards,
-Sidney

Envy100_Problem connecting to Web Services Server

WIreless printing functions working well. But I cannot get the Envy 100 to connect with the Web Services server. Suggestions?

Have you enabled web services and gotten a printout that says its email address?
What brand/model router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Phototsmart 5510 ePrint server connection error

Hi,
I have a Photosmart 5510 with Windows 7. I am trying to turn on the ePrint service, but it has to run an update before it will enable. However, every time I try to enable it it gives me a "Server Connection Error" after trying to connect to the server for a minute or two. The printer is connected to a network with internet and I have no problems accessing every other feature. I have also tried to download the firmware update from the HP support but when I run it I am told there are no supported devices connected to the computer, regardless of usb or wireless connection to the printer and full drivers being installed. Is there a way I can do a factory reset on the printer or manually install firmware?
UPDATE:
I followed instructions to set Static IP and DNS addresses and the printer connected to the server.
Issue resolved

Hi @iliaunt,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to enable the web services of your Photosmart 5510 printer.
Please set a manual IP address and manual DNS server for the printer. I have included a link to another post that has the steps, including screen shots, of how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Server Connection Error 403 - HP Photosmart 6520

My scanner all of a sudden stopped working and I got "Server Connection Error 403"
How do I fix this?

Hello @SeanTK ,
Welcome to the HP forums.
I understand that you are getting a Server Connection Error 403.
I would like to help.
You would only receive the 403 error if you are using scan to email.
There are a few things you can try to resolve this issue.
Hard reset the printer.
While the printer is turned on, unplug the power cord.
Wait at least 30 seconds.
Plug the power back into the printer.
Test the scan to email.
If you still get the error, try setting a manual DNS.
The following post by happytohelp01 has instructions for setting the manual DNS.
It is for a Photosmart 7510, but the steps should be very similar.
Re: Efax 7510 still won't work after turning off/on ePrint
If the Error is still present after setting the manual DNS, you should cycle your network.
Turn off your network devices, including the printer.
Unplug the power to your router for about a minute.
Plug the power back into the router.
Turn on your printer, and the other network devices.
When the blue wireless light on the printer stops blinking, try the scan to email.
Another option is to remove then re-enable the printers Web Services.
This will act like an uninstall and reinstall.
Caution: removing the printers Web Services will cause it to permanently loose its ePrint address.
If the ePrint address has been customised then that address will be lost forever.
Once you enable the Web Services again you will have to setup the scan to email.
This will provide you with a new pin.
If you need further deatail on any of the steps, please let me know.
You can also call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
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Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Every time i try and get on the apps it comes up with server connection error

every time i try and get on to the apps it keeps comeing up with server connection error -1

Hi,
Please refer the link below to troubleshoot the issue
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Web-Services-problem-Server-connection-...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Problem connectiing to web services server

I've been trying to download the latest software/firmware updates for my All-in-one HP Photosmart Prem C310a.
I cannot get Product updates nor enable Web Services because it always gives me the error message " problem connectiing to web services server".
I have attempted everything in the trouble shooting section on HPs website including connecting through WPS -unsucessfully.
This question was solved.
View Solution.

I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.

Web Services Server Connection Error

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