Webclient - action in user status field

Hello Folks,
Can somebody give me a clue to create an action for the field user status?
I´m using service tickets, and I need to advance a few days, depending of the user status.
Any help is welcome.
thanks
Luiz David

Hello Gary,
Yes, I have to change it, in the screen, at sla view.
And I have to change calculation rules for the due date for this ticket. I mean, dependind on the updates being processed in field user status, the sla date (due date) field, must be calculated again, and the new date must be shown in the screen.
I know, when the user status is changed, a "submit" is made, in the ticket. My guess, it´s maybe there a possibility to create an action based on this field. Worst case a badi should be used. I don´t know exactly how does it works, or options to use here.
Any info about, is welcome !
thanks
Luiz David

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