Webclient - action in user status field
Hello Folks,
Can somebody give me a clue to create an action for the field user status?
I´m using service tickets, and I need to advance a few days, depending of the user status.
Any help is welcome.
thanks
Luiz David
Hello Gary,
Yes, I have to change it, in the screen, at sla view.
And I have to change calculation rules for the due date for this ticket. I mean, dependind on the updates being processed in field user status, the sla date (due date) field, must be calculated again, and the new date must be shown in the screen.
I know, when the user status is changed, a "submit" is made, in the ticket. My guess, it´s maybe there a possibility to create an action based on this field. Worst case a badi should be used. I don´t know exactly how does it works, or options to use here.
Any info about, is welcome !
thanks
Luiz David
Similar Messages
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Add: User Status field as a selection in IW28/29 "Display Notification"
Hello,
Is there a way to add the "User Status" field into the IW28/29 "Display Notification" selection of notification menu.
THanks.Hello,
Please try this way:
you can use fields Status included / Status excluded in the sub screen General Data/Administrative Data. Here you can include user status in the search help and then use this field to enter user status as selection criteria.
On the search help you use in your system it is also possible to change from the system
status entries to the user status entries with the help of a button "restrict values shift+F5" on your search help entries-screen.
Furthermore it is possible to change the lay-out of your search help-screen for this transaction. So that two tabs appear when you ask for search help. One tab is about the system status and one tab is for the user status.
To achive this, proceed as followed:
Go to the field on which you want to select the search help. Activate the search help on this field (press F4). The search help entries will appear in your system. Press CTRL+F4 in the search help entry list.
A pop-up screen will appear, go to the tab "settings current F4 help" mark the option under 'Dialog box'.
Now when you select the search help again, you will see that there are two tabs (system and user status) from which you can choose your status.
I hope the information is helpful.
Regards,
Jane -
User Status field on SAP Project System
Hi,
When view a project definition via tranx CJ20n, I see a field called User Status on tab 'basic data'. When I do F1 to get the technical name, it referenced a field from the structure CNJ_STAT-STTXT_EXT. How can I find out the table where the value for User Status are stored.
Please advise.
Thanks.check the below tables.
TJ30 User Status
TJ30T Texts for User Status
Field TXT30 Object status -
Table for user status field in CJ20n transaction project defination
HI ALL,
what is table for user status field in CJ20n transaction project defination creation. This field is in Basic Data tab.
Thanks.Hi,
Check following tables for Usre status:
TJ30 - User status
TJ30T - Texts for user status
TJ20 - Status profile
JEST - Object status
JSTO- WBS status profile.
Check this code:
REPORT zps_get_userstatus .
PARAMETERS: p_posid LIKE prps-posid.
*-- Constants
CONSTANTS: gc_yes(1) TYPE c VALUE 'X',
gc_no(1) TYPE c VALUE ' '.
*-- Variables
DATA: l_objnr LIKE prps-objnr.
*-- Internal tables
DATA: BEGIN OF lit_jest OCCURS 0,
objnr LIKE jest-objnr,
stat LIKE jest-stat,
END OF lit_jest.
DATA: BEGIN OF lit_jsto OCCURS 0,
objnr LIKE jsto-objnr,
stsma LIKE jsto-stsma,
END OF lit_jsto.
DATA: BEGIN OF lit_status OCCURS 0, "Combination of JEST & JSTO
objnr LIKE jest-objnr,
stsma LIKE jsto-stsma,
stat LIKE jest-stat,
END OF lit_status.
DATA: BEGIN OF lit_usrsta OCCURS 0, "Uer status for all wbs
objnr LIKE jest-objnr,
stsma LIKE jsto-stsma,
stat LIKE tj30t-estat,
txt04 LIKE tj30t-txt04,
END OF lit_usrsta.
DATA: BEGIN OF lit_usrtxt OCCURS 0, "User Status text - TJ30T
stsma LIKE tj30t-stsma,
stat LIKE tj30t-estat,
txt04 LIKE tj30t-txt04,
END OF lit_usrtxt.
* get WBS object number
SELECT SINGLE
objnr FROM prps
INTO l_objnr
WHERE posid = p_posid.
* get WBS active status from table JEST
SELECT
objnr
stat
FROM jest INTO TABLE lit_jest
WHERE objnr = l_objnr AND
inact <> gc_yes.
* get WBS status profile from table JSTO
SELECT
objnr
stsma FROM jsto
INTO TABLE lit_jsto
WHERE objnr = l_objnr.
* combine JEST and JSTO table for user status
LOOP AT lit_jest.
IF lit_jest-stat CP 'E++++'.
READ TABLE lit_jsto WITH KEY
objnr = l_objnr.
IF sy-subrc = 0.
lit_status-objnr = lit_jest-objnr.
lit_status-stsma = lit_jsto-stsma.
lit_status-stat = lit_jest-stat.
APPEND lit_status.
ENDIF.
ENDIF.
CLEAR: lit_jsto, lit_status.
ENDLOOP.
* get text for user status
SELECT DISTINCT
stsma
estat
txt04 FROM tj30t
INTO TABLE lit_usrtxt
FOR ALL ENTRIES IN lit_status
WHERE stsma = lit_status-stsma AND
estat = lit_status-stat AND
spras = sy-langu.
Let me know if you have any question.
Regards,
RS -
System Status & User Status Fields/Tables for PM Order
Hi All,
May I know the PM Order System Status & User Status Field Names & Tables??
SundarDear,
Table- JEST to get the status of the order &
Table- TJ02T to get the text for the internal status & TJ30 to get the text of external status.
regards
sunil -
How to add new actions in customization setting of user status ?
Hii All
I am tring to use user status for blocking the creation of new breakdown notification if one breakdown ntification is already pending on it. I want to set equipment under Breakdown status on equipment when breakdown notification created on it, but when i check for setting the action in user status customization setting, cannot locate the create notification there action there & also cannot add the same in it.
Can any body tell me how new action can be added there??
RegardsMakarand Gurjar,
You won't be able to do this with user-statuses.
See your other [VERY similar post|Blocking of Equipment for Notification creation;
PeteA -
User status in item level in Interaction center
I confirgue the sales function in Interaction center. I want to set user status in Item level. But I don't find the user status field in item level in UI. Could you tell me how find user status field?
Hi Prem:
Yes, I have already confirgued status management and assigned to item category. I can see the status appear in back office UI but not in Interaction center. So it is strange. -
User exit/BADI for tracing change of User Status in IW22
Hello,
I am looking for a user exit or BADI that triggers whenever ther's a change made to User status field.
eg. changing user status to APTC(Approved to be executed)
I then need the exit/badi to trigger my workflow to send mails to list of reviewers. I can handle that but I am not able to find the suitable exit.
I have seen BADI IQS0_STATUS_MAINTAIN, but no use.
Can anyone help?Hi..
Transaction Code - IW22 Change PM Notification
Enhancement/ Business Add-in Description
Enhancement
IWO10026 User check on setting status 'Do not perform'
IWO10027 User exit: Generate user-defined settlement rule
IWOC0001 Create PM/SM notification: Determine reference object
IWOC0002 PM/SM notification: Check whether status change is allowed
IWOC0003 PM/SM authorization check of ref. object and planner group
IWOC0004 Change single-level list editing PM/QM/SM ALV settings
Business Add-in
WOC_FL_DETERMINE Determine Date for Determining Installation Loc. Equi.
NOTIF_AUTHORITY_01 Additional Authorization Checks for the Notification
IWOC_OBJECTINFO_CHNG Changes to Data of Object Info Screen
IWOC_LIST_TUNING Performance Tuning for Lists in PM/CS
IWO1_SUBSCREEN_0170 Display Additional Data on Object Screen 0170 PhysicalSample
IQS_MASS_CHANGE BadI for Mass Changes to Notifications
IQS0_STATUS_MAINTAIN Control of Changeability of User Status
No.of Exits: 6
No.of BADis: 7
Arunima -
Bapi to set user status of a task
Hi,
I am looking for a bapi or method to set the user status of a task.
We have created a status profile for user status and need to set the user status of the task in the dpr_attributes badi based on some conditions.
I tried bapi BAPI_BUS2175_SET_STATUS but it either says status profile not found or if i assign the status profile to the task it says status profile already active but never changes the user status.
I checked method SET_DATA_EXT of class CL_DPR_TASK_O but it does not have user status field for modifying whereas GET_DATA_EXT method has the user status but it wouldn't help to change the user status.
If anyone has any idea on this it will be extremely helpful.
Regards,
SimmiHello!
Please try the following code, it works for us (let's say the status profile is already active, otherwise you have to add the corresponding export parameter):
DATA: BUS TYPE BAPI_TS_BUSINESS_TRANSACTION,
RETURN TYPE STANDARD TABLE OF BAPIRET2,
BUS-BUSINESS_TRANSACTION = 'SET_USER_STATUS'.
BUS-USER_STATUS = your_user_status.
CALL FUNCTION 'BAPI_BUS2175_SET_STATUS'
EXPORTING
TASK_GUID = task_guid
IS_BUSINESS_TRANSACTION = BUS
TABLES
RETURN = RETURN.
If still not working, you can have a look to the following SAP Note: 954975
Matthias -
CRM user status in delta not extracted
Hi,
In the delta load of datasource 0CRM_SRV_CONTRACT_H the custom added user status fields are not filled.
For extracting CRM (5.0) user statusses of Service Contract Business Transactions to BW (3.5) I did required CRM customizing in SBIW and appended extraction structure with fields and did Bdoc mapping in BWA5 (customizing CRM_BWA_MBDOC BAdI not required according SAP user status logic). The custom user status fields are defined as BWSTONE<i>xyz</i>.
Full load works fine, but in delta load the user status is not filled. It appears that the delta messages in the delta queue (RSA7) do not contain the user status, even when the delta is triggered by a user status change only.
Has anyone an idea what the problem can be? Or better: how to solve?
Thanks in advantage!
Kind regards,
MarinusNote 793986 may help (at least in my case, even parallel processing is not used!).
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Use of user status and business actions
Hi all,
I'm new at status profiles, user status and business actions.
Currently we are using status profiles and user status for orders - but business actions aren't assigned to the user status. In a project I should evaluate whether we can use those business actions.
After reading a lot of documentations there is still one question left. What are the business-actions for and how can I use them?
Let's say I've a status profile with following user status with according business actions:
- status: new; business action: to progress
- status: in progress; business action: to confirm
- status: confirmed; business action: decline or close
- status: closed; business action: close
What happens when a user sets the status of an order to "confirmed"? Will be done additional checks for my order? - If yes: Wich checks will be done and exists there an API to effect these checks or to implement additional checks?
Regards,
ChristianChristian;
If you´re wanting to speak about Status Profile in OP. You can execute whole theses steps in T-code BS02, when in this IMG:
1. Enter a Status Profile.
2. Assign the status profile to an Object Type.
3. Define the User Status.
4. Assign Business Transactions to user statuses.
5. Translate the status profile and user statuses.
You can also to use this function to simulate the status development for a particular object.
To do this, select a status profile and branch to the screen "Allowed Object Types". Then place the cursor on one of the object types.
Using the function Extras -> Status simulation, you can simulate the status changes that could be caused by performing various business transactions, or by changing the staus manually, during the lifetime of the object concerned.
You can also branch directly from simulation to status maintenance for the object concerned, to display information on which transactions are allowed or disallowed in the current situation.
The log function records all the changes you simulate and allows you to navigate freely to see what effects these are having.
Status profile info
Using the function Extras -> Status profile info, you can display a list of all the entries you have made for a particular status profile. The list is structured as follows:
The first block contains the permitted object types.
The second block contains the user statuses.
The third block contains the following information for each user status:
which transactions it allows
which transactions it allows with a warning
which transactions it disallows.
I hope help to you
Regards
Luciano Nobrega -
Setting user status using actions in business activity
Hi
I have defined a new action profile. In that I have defined a new action using which I want to set user status to overdue. I have also defined a new user status "overdue".
Now I want to set user status to overdue. For that we have defined new badi implementation also, but it is not able to change the status.
Please tell me what all steps I need to do, to make it work.
Thanx in advance.
Cheers
HiteshHi Hitesh,
Check whether processing parameters are given correctly
It should be given as below
Element : PROCESS
Name : PROCESS
Type Name : CRM_J_STATUS
Initial value : OPEN (here you can give the one you want )
Let me know if you have any issues.
Reward points if it helps.
Regards,
Madhu -
In which table is the value of the field User-Status of trans IW22 stored?
I have changed the user status of a notification in transaction IW22, to APTC. Now i want to retrieve this value for further process in workflow.
Can anybody tell me in which table is the value of this field stored?Hi,
these tables do not contain user statuses against respective notification nos... -
The condition for action don't work with user status
Hello,
we have some problem with define conditions for actions of SLA Monitoring:
Schedule condition with system status (Example:"&CRM Service Product Item.System Status& = I1002") is implemented.
But schedule condition with user status ("&CRM Service Product Item.User Status& = E0005ZLFC0001") is not implemented i.e. the action for message with user status = "E0005ZLFC0001" is not executed.
Please help us.
Best regards,
Alexander.Hi Anette ...
The app runs on iOS 5.1.1 or later as noted here > https://itunes.apple.com/us/app/bejeweled-hd/id517260318?mt=8
But does not necessarily mean the developer updated the app for iOS 8 compatibility.
Click Bejeweled HD Support at that link. -
Action condition through user status as well as date profile
Hi All,
My scenario is like action will be triggered through date. I have the scenario like we hv to create the exchange order and after that we hv to create the sales prder. The maximum time gap betewwen the exchange order and sales order is 1 month. If customer does not return the goods within 21 days we hv to send a mail to customer saying "you have another 7 days to return the product" means before 7 days we hv to send a warning mail to customer. Again if the customer send the old goods then we will make a fresh order on the reference on exchange order. Can u tell me how can I achieve this through action peofile. That is condition will be date management and user status.
Status is opened state. Before 7 days mail will be sent to customer. If customer does not return the product the status will be cancelled.
How mail will be sending to customer automatically after 21 days to return the products?
Your help will be appreciated.
Thanx
ChinmayaHi Madhu,
Thanx for ur valuable time. I know the configuration of action profile and sending the mail to customer. But my requirement is suppose I create the exchange sales order today, the customer is supposed to return the product within 1 month. If customer does not return the product within 21 days I should send a warning mail on 21st day. I know to create everything, but my requirement is if I create the exchange order today, how automatically mail will go on 21st day to the customer. I created the action profile, created the date profile. But in action condtion when I am going to give the condition I am not seeing any condition that should executed through Date profile. I can execute the conditon based on user status, system status, priorityetc. But I am not seeing any condition which will be executed through Date profile.
Can u tell me how can I maintain the condition through Date profile. I have assigned the date profile to the Transaction.I have assigned also status proifle, Action profileetc whatever needed to be done.
Please help by giving valuable answer in step by step.
Thanx
Chinmaya
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