Went to Apple store today...I can address some of your questions...

I stopped by the Apple store today quickly (it's only about a three minute drive from my house) to check up on some of the issues you guys have been asking about. I was not able to find out what week build these were. Here is what I can tell you:
I'm not sure if these are the same computers that have been there for a few weeks and have just had firmware/software updates or if they are entirely new computers, but both the 17" and 15" are MUCH cooler. There weren't programs running and they were just warm. They weren't hot like they were a few weeks ago.
Both the 17" and the 15" had the whine. It was hard to hear in the loud store, but I am certain the 17" had it worse than the 15". The 15" was very hard to hear and I can't even be sure it was there.
As far as the trackpad questions popping up recently, I did some work in the preferences on the 15". It has the clicking option where you can tap the trackpad with one finger to click and tap it with two fingers to double click. You can also place two fingers on the trackpad and click the button to do a right click. It can also do a click and drag. I didn't get a chance to try this on the 17".
As far as the Macbooks go (even though this isn't the Macbook forum), they seem very nice. The screen is pretty small, though, but a lot of people like that for a portable. The glossy screen doesn't seem as bad as the ones I've seen on PC notebooks. It did reflect and I can picture it being a problem in direct sunlight. Also, one of the two I tried out made a loud squeek when opening and closing the laptop. Something to do with the hinges. I don't know if this is a problem with many MB's or just this one...just thought I'd mention it. It seemed to run fairly fast and seems like a real bang for your buck.

Sounds like your permissions on your boot drive are messed up and Lightroom is not able to recreate or write in some folders it needs. It is also possible that your account is no longer an administrative account. Check in System Preferences->Users & Groups whether your log on account is still Admin. Lightroom doesn't need to be run as an admin account but it does need admin privileges if it needs to recreate directories that were deleted. Then run Disk Utility (In /Applications/Utilities) and do a Repair Disk Permissions on your boot drive. Lightroom should be able to recreate the folders by itself. If this doesn't work, reinstall Lightroom. It is possible that the "geniuses" deleted some essential directories that you can only get back by reinstalling.

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Software was updated today at Apple Store, and now can't access photos and videos in iPhoto

I brought my iMac into the apple store today as I was having issues with programs freezing. They wiped everything clean, reinstalled my programs and updated me to the current version of OS. After I transferred my info back in from my back up hard drive, I went into iPhoto to check to make sure everything was ok. I got a message stating that I had to update iPhoto to work with the current software to be able to view/use pics. I clicked ok, and everything updated. When I now go to iPhoto, all of the events are labeled correctly, but all but 2 are black with no key photo (even though I designate one). Basically, the screen is all black with all the blank black event squares. As I scroll down, the key photos will appear for 1 second, and then disappear. When I go into the event, I see all of the photos very small, and when I try to enlarge them or click on them to edit or view, I get a triangle with an exclamation point in the middle of it. When I click on any movie/video, I get a message saying that "the movie contains an invalid data reference". I have about 8,000 photos.
What is going on and how can I fix this?????

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In Library Manager it's the FIle -> Rebuild command)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

I have a new Apple TV, I plugged it in yesterday and it worked fine. I then did the update and went to bed. Today I can't get the Apple TV to turn on again! HELP

I have a new Apple TV, I plugged it in last night and it worked fine, I then, I was mirroring with my iPad and everything. It then prompted me to to the update so I hit update and went to bed. Today I can't turn the Apple TV on!
It just says no signal on my tv.
I've tried pressing menu and down arrow for 6 seconds, an apple appears on my tv screen but then it goes back to saying no signal!
Is it broken?

Check these troubleshooting steps:
http://support.apple.com/kb/HT1551?viewlocale=en_US&locale=en_US
Specifically I wonder if the AppleTV may be trying to connect with an unsupported resolution giving a black screen. Try cycling display resolutions using these remote commands in step 6:
If your TV screen appears fuzzy or black (you see no video)
Make sure the television you are using supports the Apple TV resolution requirements. Please see the Apple TV technical specifications.
When you connect power, check to make sure the LED turns on. If the LED is not on, then verify with a known good power outlet or connect something else to the outlet you're using for Apple TV and make sure it works (such as a lamp or clock).
Make sure you're using the correct video cables and that they are connected firmly to Apple TV and to your TV.
Connect the HDMI cable directly into the Apple TV and your television, remove any third party devices or adapters.
Make sure the input setting you've selected on your TV matches the input you have your video cables connected to. See the documentation that came with your TV for more information.
Change the Apple TV resolution by pressing and holding the Menu and Up button for six seconds. The Apple TV will automatically cycle to the next resolution at approximately 20 second intervals. Pressing the Select button will immediately cycle to the next resolution.
If you are connected via HDMI, try unplugging and replugging your HDMI cable.
If HDMI isn't working on an Apple TV (1st generation), try component cables instead (and disconnect the HDMI cable temporarily). Read more about HDMI vs component video.
AC

Can I get Apple Store's e-mail address for customers?

Can I get Apple Store's e-mail address for customers? My ipad mini with Retina has been delivered to wrong address.

I do not believe that Apple stores have email addresses - if you are referring to the online store, you can contact them via this link:
http://store.apple.com/us/help/contact
(this is for the US store as you do not have any info listed)

Activation server is not available on iphone 3GS i put it in DFU mode but still can not activate i went to apple store but they did not help?

activation server is not available on iphone 3GS i put it in DFU mode but still can not activate i went to apple store but they did not help?

There are four possible causes of the activation error:
The activation server is unavailable. Rare, but it happens. Usually fixed within minutes.
Your antivirus or firewall (or your router's firewall) is blocking access to the domain gs.apple.com on ports 80 and 443.
Your phone is jailbroken.
Your phone isn't jailbroken, but the computer you are connected to during the restore or update was used to hack or jailbreak some other iOS device, and its network database was corrupted in the process.
Perhaps this will provide you some clues as to how to proceed. If your iPhone has not been jailbroken, Apple has some troubleshooting suggestions here:
http://support.apple.com/kb/TS3424?viewlocale=en_US
If your iPhone has been jailbroken, you're on your own. We can provide no assistance for jailbroken devices in these forums.
Regards.
(part of the above information quoted with gratitude from Lawrence Finch)

My on off button on my iPhone isn't working and it has been for several months but i went to the apple store today and the warranty was only 16 days over is it possible to get it fixed for free

my on off button on my iPhone isn't working and it has been for several months but i went to the apple store today and the warranty was only 16 days over is it possible to get it fixed for free

If the genius at the Apple Store did not offer repair under warranty then NO
12 months is 12months asume you did not have AppleCare

HT201401 Hi Iphone 4S not turning on!! took it into apple store today but they couldn't see anything wrong, ie all internals of phone looked ok just simply didn't work, out of warranty by 4weeks, what can i do?

hi, my iphone 4s has stopped working, was ok on tues night then black screen on wed morn?? took it into apple store today and they can't find anything wrong with it (other than it doesn't turn on) i'm 4 weeks outside warranty which means i have to pay £140 for a new iphone, surely this can't be right! the phone has just stopped working for no apparent reason, apple can't fix it because they can't actually find anything wrong with it to fix. i feel that i should get a replacement even though it is out of warranty as it is obviously a fault with this phone. has anyone else experienced this

You can pay them for an out of warranty replacement, or you can choose not to. It's far less expensive than purchasing a new iPhone.

The spinning delay circle became an increasing experience, went into Apple store, they said my Hard Drive was bad, paid to replace it. Problem is better but still persists. What can I do at this point?

MacBook Pro 15" making me wait while circle spins. Went to Apple Store, diagnosed a bad HD and replaced (HD is 65% full). Spinning icon is less frequent but still a problem - what now?

more than likely it is your video card. If it is ATI 2600XT, tell it bye-bye. The card is barely used at all in TDM or Safe Boot Mode. The 2600 and Lion and the issues with that card, even if it seems okay, is not.
Depending on Windows OS as to how it mounts and sees your Lion HFSX (there is a nice HFSX driver from Paragon, and an NTFS driver for Lion too)
480GB SSD is overkill for any system unless you are pushing CS6 2-3GB images and then for scratch. All you need for a boot drive is about 100GB.
If you have an SSD now, then 1) you need to do a full image backup and restore (regularly as maintenance), and 2) TRIM Enabler
Save Lion and you can always do a clean Lion install w/o going back to SL - but you might want to keep SL (dual boot) and handy if you run into anything you still need that required PowerPC/Rosetta
FBDIMM RAM dies, Amazon has $32 kits of 4GB. And having all 8 DIMM slots filled improves things. If you need or want to and feel 16GB isn't overkill.
SSD and issues are always possible. you should not just go along. not without a clone image. And you should have another drive w/ TRIM Enabler so that you can do a repair and "trim" what is needed.
Clone a system with CCC regularly. Bootable. And can also be used by Setup Assistant.
Install Lion over a heavily used SL system and there are likely remnants of old things that get in the way and left in there and not removed.

HT4623 Both my iPad and iPhone have a message "Cannot get mail" The connection to server failed. I wen to the Apple store today and he could not do anything. Said maybe it will come back by itself. It has been 36 hours and nothing has happened. Help!!!

I have not been able to connect to the internet on my iPhone and iPad the past 36 hours.Went to the Apple store today and he said that maybe it will come back on it's own. That is the first time that I have been to the apple store with a disappointing resolve. Please help, there has to be an answer?

Your post says you have an iPhone 3G. Is it running iOS 4.2.1, which is the latest iOS it can run? Even if so, it's now quite old (nearly five years). That could be part of the problem.
Anyway, maybe you should delete your mail account (Settings >> Mail, Contacts, Calendars -- if it was still called that back in the iOS 4.2.1 days), and start over.
Here's the Mail Setup Assistant to help you do that:
iPhone Email Setup

My apple I'd is disable help me please I went to apple store and they told me to get in touch with u guys

HI my name is Nancy I would like to know if u can help me with this problem every time I want to get free on apps or updates , keeps telling me that my apple I'd is disable. I went to apple store and they check and say everything is find , but keeps coming out mi I'd is disable , so they say to get in touch wit iTunes so u can restore my account.

... they told me to get in touch with u guys
At least the Apple Store knows where to send you.
Start here:
https://expresslane.apple.com/
Navigate the columns as follows:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.

I brought my first generation Ipod to an apple store today and was informed that the batteries are no longer available??

I brought my 1st Gen Ipod to an Apple Store today and was informed that batteries for this unit are no longer available. I find this totally unacceptable.
Is there anyway that I can have the battery for this unit replaced?
Please advise
A.Lauro

There are still several third party service centers out there who offer replacement services for the battery. Google for "iPod battery replacement."
Better yet, see if your 1G iPod Nano qualifes under Apple's 1G Nano recall regarding a batch of nanos shipped with bad batteries. See this article for more details.
http://www.apple.com/support/ipodnano_replacement/
B-rock

New external hard drive froze while transferring info to new computer. Laptop does not read external hard drive. Went to Apple store and didn't work. Any suggestions?

Day 1. Went to Apple store because iMovie was not working. It kept shutting down. Prior to going to the store, I called Apple Support and deleted and reinstalled iMovie. Still did not work. Then I went to the Apple Store. After an hour it finally worked but when I got home, it didn't work AND my iPhoto application was missing. Tried to back up on external hard drive but it didnt work.
Day 2. Explained the situation again to Apple employee at Apple Store. I bought an external hard drive that employee recommended and picked out. I went home and backed up my computer on the external HD.
Day 3 (morning). Went back to Apple. Employee verified that my hard drive was backed up successfully. All my photos, music, and documents were successfully backed up. He was going to reinstall the operating system. He did that successfully. He showed me how to install the external HD info to the laptop. I went home and followed the directions. It was going to take about 2 hours. I kept monitoring the progress and everything looked good until....30 minutes remained. 30 minutes remained for a good 20 minutes. The ext hard drive stopped responding. I tried to canel but there were no buttons to push. I exited the program. I called apple support and they tried to walk me through it. My computer still was not recognizing that the exteranl HD was plugged in. I mad another trip to the Apple store and the emplyee confirmed that the extranal HD was not reading. He tried plugging it in to his computer and it still wasnt reading.
He did give me a data recovery number to call. I asked if Apple would cover the cost and he said no. I called then and was quoted $700-$2000 to recover the data.
Does anyone have any suggestions? When frustrates me more is that I followed every instruction and I did exactly what Apple told me to do. Now, ALL of my data is lost and Apple does not want to help.
Does anyone have any suggestions on what to do next? I need help. =*(

Hi rkaufmann--
Thanks for the response. I can say with confidence that that is not the issue. I have at least 8 of these same WD external portable drives that are powered through their USB 3.0 cables, and I have never had problems with any of them. Sometimes I connect them directly to my computer, and sometimes I use a powered hub. Either way they work fine. The drives with their own power source do not suit my needs.
My question is specifically whether anyone has seen an issue where sometimes they plug a drive in and it is not recognized but then it continues to work. In other words, the question I'm posing to other users is whether it sometimes happens that they connect a drive and it simply doesn't show up, but then they disconnect and reconnect and it goes on working fine as it should.

TS1559 Wi-Fi on my iphone4s is grayed out and I think this happened after the update 7.0.4. I went to apple store and they turned me down that there is no support in the 2nd year. Extremely disappointed and no way except to pay and get replacement. Pls ad

Wi-Fi on my iphone4s is grayed out and I think this happened after the update 7.0.4. I tried all possible solutions through apple online support and then went to apple store as a last resort and they turned me down that there is no support in the 2nd year. Only option is to pay 160 pounds and get replacement. When I argued further, they said that if I had bought the iphone directly with them, they would replace me without any cost. This is even more frustrating.
THIS IS TOTALLY UNFAIR as its not my fault. If the release of faulty 7.0.4 software is timed in my 2nd year of contract and since I didnt buy the iphone directly from Apple, how is it fair to ask me to pay for replacement. Its not my fault after all.

Because you are outside the one year hard ware warrenty, Apple covers for the first year on their dime, if you had a two year contract why not make sure you have a two year insurance on your phone?
Either way as I can see/assume you are from europe you can look at your consumer laws to see if you qualify for anything there, beyond that it isn't the software that broke the device, it's a hardware failure because thousands upon thousands are happy and content with iOS 7.0.4

I recently bought an i phone 5, but in the home with wireless internet access, it si countinued when off, i do not know what reason. but i go to apple store, the phone can working with Wi-Fi

i recently bought an i phone 5, but in the home with wireless internet access , it is continued when off, sometimes can not working,
i do not know what reason, but i went to apple store, Ha, the phone can go to Wi - Fi and connected is good.

but in the home with wireless internet access , it is continued when off, sometimes can not working,
What does "it is continued when off" mean?
And the same for "somtimes can not working"?

TS4268 i keep getting message that cant be set up - check network connection. went to Apple store. they could not set it up and referred me to this article which also doesn't solve problem. Keeps getting network message, even in apple store. Help!!!!

I keep getting message to check network connection when i try to use face time or imessage. Went to apple store. They could not fix it and referred me to apple support which sent me an article to do the things the store had already tried. Store thinks it is a problem with the ID although the correctID and p/word are being used. Just get message that cant sign in and check connection and try again. Happens in every location. Can anyone help me with this since Apple can't?

Since you've tried the Apple Store, etc., even though you say your Apple ID and password are good, I suspect that's the likely issue.
I recommend double checking that with Apple. This link might help:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Went to Apple store today...I can address some of your questions...

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