What is an in-app purchase?

what is an "in-App" purchase? I am noticing alot of charges on my account for these and my daughter says she is not downloading them..

For details about In-App Purchases, see:
http://support.apple.com/kb/ht4009
Your daughter may not realize that she's making the purchases, or she may just not be telling the truth. In any case, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on the iOS device your daughter. You may also want to turn off the ability to install apps, to prevent purchases in case your daughter gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
Regards.
Message was edited by: varjak paw

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HT4009 What if an In-App purchase never downloaded to begin with?

I made an In-App purchase a few days ago and have been trying to contact the company to at least Talk to a representative and figure out what went wrong, but they have been in general, unhelpful, and haven't responded. The only email I've recieved simply confirmed that I sent in an email. Any ideas on what I should do?

Contact support for assistance.
http://www.apple.com/support/itunes/

DPS - what about IAP (In App Purchase)?

Is there any way, or will there be in the near future - to produce an app using DPS - but on the In App Purchse model? i.e. - a free (LITE) version then given the user a chance to upgrade to the full and complete version?

Depends on what kind of purchase it was. If it was non-replenisable, such as access to bonus features or levels, then you should be able to "purchase" it again without charge. Otherwise you should use the report a problem links in your account history.
iTunes Store: About In-App Purchases
tt2

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.
I have been reasearching how to do this on the internet, but I haven't found an easy explanation yet. My family is going crazy over each others imessages being sent to others in the family and not being able to use FaceTime because of conflicting email addresses. I have read that if each person gets their own iCloud account, this would work. However, I need to know what to do after I set everyone up with their own iCloud account. Do I make that the default email address to be contacted or can they still use their hotmail email addresses. Any help- with easy explanation- would be much appreciated!!

We do this in my family now. We have one account for purchases, so it is used to share music and apps (I think that is in Settings/iTunes & App Stores). Each iDevice has this configured.
Then, each of us has our own iCloud account that is configured under Settings/iCloud. That then allows us to have our own Mail/Contacts/Calendars/Reminders/Safari Bookmarks/Notes/Passbook/Photo Stream/Documents & Data/Find My iPhone/and Backup. That Backup piece is pretty sweet and comes in handly if you replace your iDevice. You can just restore from it.
So we all share the Apple Store account but we all have our own iCloud accounts to keep the rest seperate or things like you mentioned are a nightmare.
In answer to what iCloud does for you: http://www.apple.com/icloud/features/
Think of it as an internet based ("cloud") area for all of those items listed in my response. What you need to remember is photo stream only maintans the last 1000 pictures so don't count it as a complete backup solution for your pictures. Even though I rarely sync with a computer these days, I do still try to sync my phone with iPhoto (I have an iMac) so that I have copies of all of my pictures. 1000 may not stretch as far as it sounds.
Message was edited by: Michael Pardee

What is the license for an App Store App? In-App Purchase? Re-downloads?

Hello All!
I purchased an iPhone 3G when they initially came out. My wife bought one (and uses my iTunes account on it exclusively) about six months later. I couldn't find and understand what the licensing agreement was about installing the same app on multiple devices. I wanted to be legal and do it right, but I knew I could download the same app on both phones (with a single purchase) since they both use the same iTunes account.
I asked the iTunes store support via e-mail for a clarification of the policy since I couldn't find or understand the legal version of application licensing through the iTunes store on the Apple website. I got the run-around and no simple yes or no answer after several back and forth replies. So, I posted a message here and received a number of replies telling me that it was legal (not just possible, but LEGAL according to the EULA and the iTunes Store's licensing agreement -- which does vary considerably with each type of product sold). I proceeded accordingly since then based on that information, since I couldn't get a simple yes or no answer from iTunes Support about the really simple question I asked them. I was just attacked about my total ignorance on a different website by a user when I questioned the change in In-App purchase policies. I know Apple has seen a spike in these purchases, but it's been driven (quite literally) by the GPS app subscriptions, not true in-app product purchases.
Up until now, I've avoided in-app purchaes because I just didn't like the fact that if it was lost due to some failure in hardware (or backups not working correctly, as that was a real problem with the iTunes software for some time for me), I had no ability to re-download it again, like the app itself. Now, with the policy change allowing for developers to avoid having to make a Lite version and make buying the full version an in-app purchase, this will make it unavoidable for certain applications if I want the full version.
*So, I've got several questions, and would appreciate an Apple employee response, in addition to others who really know (and aren't just doing what is possible). Is it legal for a purchased app to be installed on multiple devices concurrently? If that is legal, can an in-app purchase be installed on multiple devices concurrently (and is possible to make this download without additional charges)? And finally, can in-app purchaes be downloaded again if there is a hardware failure (and no valid backup to restore from) or do I have to buy it all over? If that last question has an answer of no, it's going to help me determine who I buy from.*
I'm not a fan of these in-app purchases since they weren't re-downloadable when problems occurred (as least that's what I was told), so as I said, I've avoided them. Obviously, I'm going to have to change that policy, but I want to know that my purchases will be safe. I like seeing the app on my computer's hard drive as a real file (and in iTunes as a listed application).
I'd appreciate someone clearing this up for me as I took the first time I asked as a basis for my decisions since then and now I'm being told that was all wrong. I wish there was a simple link, in non-legal terminology, that would explain the licensing rights for each type of product being sold in the iTunes store on the Apple website itself. If there is such a place, iTunes Support should have told me about that when I contacted them in the first place when my wife first got her phone (but instead, I had to get answers here because it seemed like Apple's support is just automated computers guessing at appropriate responses to questions). It was such a simple question and I couldn't get an answer, even after 2 or 3 back and forth replies. It was rediculous!
Would someone please clear this up for me?
Thanks!
Jim

@wjosten:
I really appreciate your input, but I'd like an Apple employee response to rest my hat on (like JasonL, who has responded to my posts previously -- his user account is marked with an Apple icon and says Apple Employee on it). I know it's not official, but after getting attacked on another website for this question, I knew I had to head here. I couldn't get straight answer from Apple's iTunes Store Support, so I wanted to have someone attached to Apple sticking their neck out.
*A few questions for you, though, with the in-app purchases of both subsciptions (like with the GPS apps) and product additions, since I've never used them before because of fear of losing them. When you make an in-app purchase, and then I want to put it on my wife's phone, does it come up the same box saying it's free to download because you've already purchased it? How does this work with subscriptions, which would have to update the developer's servers somehow (to know how long to provide a service for)? I have MotionX GPS and need a subscription for esentially the app to work fully. I'm still in the 30-day free window, but it's not installed on my wife's phone. If I want to continue the service, will I be able to buy one subscription and just re-download it on her phone (and it would give her phone the same expiration date for her service from them)? Would it just update MotionX's system when the initial purchase is made and any additional downloads would be ignored (as long as they were made under my iTunes account)? This is particularly confusing because MotionX says you can stack subscriptions, so I would think each download would have to be paid for in order to do this. See what I mean?*
*I know about music being non-redownloadable, but also thought the same was true for all media except for apps (movies, TV shows, etc.). Is that also not true? It's not a big issue for me, since I don't get most of my media from iTunes, but I'd like to know the right answers when I do.*
Thanks for helping someone who doesn't understand Apple's SLA's or how to find them online on their system. Yes, I'm a PC, but am considering a Mac for the near future, but I've never had a lot of luck finding information in Apple's support knowledgebase at all. Microsoft's KB works better, but it just may be I'm used to it since I've used it for almost 20 years. I've only been using Apple's for going on 15 months.
Really, if you can clear up these other questions, I'd be happy to call it solved. I appreciate it a bunch!
Take care!
Jim

HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put

I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put for my ipod touch and itunes?

Try these previous discusssions:
recover answers to security questions: Apple Support Communities
how do i change apple ID security...: Apple Support Communities

HT204088 I just had over 200 dollars in in app purchases takin out of my account! And never got the first email that they had been purchase! And there is no way my 3 year old can put my password in! What do I do!

I had over 200 dollar takin out of my account! But this just happen! Tonight an in purchase history they are not showing up?!? What do I do!

If you didn't make the purchases then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
What settings do you have on your iOS devices ? You can use Settings > General > Restrictions on an iOS device to prevent in-app purchases, and to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering).

HT204053 My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/.

I downloaded apps purchased with another Apple ID. But my data is missing. What can I do to get them back? I have a different iCloud id.

I downloaded apps purchased with another Apple ID. But my data is missing. What can I do to get them back? I have a different iCloud id.

All apps are tied forever to the Apple ID used to obtain them, that is also true with In-App purchases.
Content bought using one Apple ID cannot be merged or transferred to another Apple ID.

What happened to the sound effects in Garageband after in app purchase of $4.99 expansion pack?

I purchased a brand new MacBook Pro OS Mavericks and promptly began using Garageband 10.0.2. There were many sound effects provided in the program (thunder, galloping horses, etc.), and I decided to complete the in app purchase. Once I completed the download and install, I realized that I no longer had those sound effects. Does any one know what happened to them?

Galloping Horses and thunder are not part of the GarageBand sound effects. You have probably other loop packages installed, for example the Final Cut Pro Sound Effects or the iLife Sound Effects.
Check, how your Loop Browser is set. The pop-up menu at the top of the Loop Browser should be set to "Loops" to have all loops available. Set the "Scale" to any, clear the search field. In the GarageBand Preferences, "Loops" pane disable "Keyword Browsing", filter for more relevant results.
Now you should be able to see all installed loops. If not, use the command "Reindex all Loops" from the "Loops" pop-up menu.

What's wrong with IN-APP PURCHASE??? all of a sudden i couldn't do any IAP purchase anymore????

what's wrong with IN-APP PURCHASE??? all of a sudden i couldn't do any IAP purchase anymore????

Please note that your post is already buried in the old pages of the forum.
Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
BOILERPLATE TEXT:
Note that because this is boilerplate text, not all points may apply to any given, specific poster.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

I just logged in to my itunes and theres an app purchase that I didn't make? What do I do?

Hi,
got some itunes gift cards for my birthday. I still had like $24 left when I opened up my itunes today it showed that and then outta nowhere it said I only has $2 and change left. I didn't spend any of it. Check my email and there was apparently an app purchase on the 7th or 8th for some poker app and chips. I didn't make the purchase. What do I do? I know something is wrong because when I tried to log in it said that my account had be disabled for security reasons. Who do I contact about this, and how?
Thank You.

I just remembered some more information actually, my brain obviously isn't working. There is a way to report issues within iTunes via your purchase history. You go into your account > purchases > purchase history, and at the bottom is a button which says "Report Issue" or something like that. Less direct, but I also forgot to mention that the number above will get you to anything Apple related, and the people you eventually speak to are extremely knowledgable and friendly.

What antivirus protection should I purchase for my MacBook Pro? MacSecurity.app appeared on my desktop, and I downloaded that. Since then, it has said my computer is infected and pop-ups have been appearing.

What antivirus protection should I purchase for my MacBook Pro? MacSecurity.app appeared on my desktop, and I downloaded that. Since then, it has said my computer is infected and pop-ups have been appearing.

You've been infected by a scam trojan. You don't need any anti-virus software on your Mac. See the following about getting rid of the trojan.
Trojan War
If you discover a trojan program is running on your computer then look to the following information for assistance:
1. A recent discussion on the Apple Support Communities: MacDefender Trojan.
2. An excellent site devoted to Mac Malware: Macintosh Virus Guide
3. Another site for removing MacDefende, et.al.: MAC Defender Rogue Anti-Virus analysis and Removal
4. A new removal utility - MacDefenderKiller
Removing strange software can be a task. The following outlines various ways of uninstalling software:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a Startup item or a Log In item. Startup items are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the Delete [-] button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Note that you must have this software installed before you install software you may need to uninstall. Uninstallers won't work if you install them after the fact. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them and others at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQs on removing software and dealing with spyware and malware.
After removing all the components of the software you may have to restart the computer to fully disable the software. This will be the case when removing software that has installed a daemon. After the daemon has been removed you need to restart the computer to stop the daemon. Alternatively, you can kill the daemon process using the Terminal application or Activity Monitor.

I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. What do I do?

I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. I am starting to feel like I just lost 25 dollars and both companies are sweeping it under the bus. I don't know what to do now. What should I do?!?!

We are users like yourself. You are not speaking to Apple here. We are not able to help. Please call Apple to inquire.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

What is an in-app purchase?

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