What's up with Service Request?

I need to "request service" for the AC adapter on my pod. I get this message in seven languages: "Your request could not be completed and was not saved. Please retry your request after quitting and opening your browser. We apologize for the inconvenience." Did that, tried different day, same thing. My serial number is right. What's going on? Any ideas? Thanks.

Glad to see I'm not the only one. I live NW of Charlotte and my signal/speed have tanked. Been a long time since I've seen this and was getting spoiled.
Last time I went through this, it took me almost a month, 15+ calls, and at least that many techs before one of them would listen to me enough to open a ticket to have the towers checked.
Could someone in VZW support take a look at this for us please?
Signal when working
https://docs.google.com/file/d/0B116FHeys179Nk95UUJqaFBKQ2M/edit?usp=sharing
Today's signal
https://docs.google.com/file/d/0B116FHeys179ZXlGRWhGMzlTN2c/edit?usp=sharing
You can see the signal has worsened and the signal noise is awful.

Similar Messages

ERMS with Service Requests

Hi all,
I'm trying to find out if there is still a limitation around using ERMS with Service Requests in CRM 7.0. I have read that ERMS was not possible to use with Service Requests originally in 7.0, but I'm wondering if this has been fixed with any of the service packs.
I'm trying to find this out as we are designing a call center solution where incoming e-mails need to be routed to the right agent / group, and ERMS may need to be used. The Service Request has all of the functionality which is required (better fit than the Service Ticket) but we need to know if the ERMS limitation is still there.
Thanks in advance.

Normally in Oracle apps the language specific data goes into a separate table (_TL). So when User B has opened the SR he wouldn't have seen the description entered by user A since the _TL table does not have data for that language. When user B saves the new description, that will be visible to that language only.
As far as I know it won't dynamically translate the table data. Only the user interface labels and error messages are translated into each language when that language version is built.
What you are reporting looks correct.

Issue with Service Request email Notification

Hi All,
Whenever we change the status of SR an email should be triggered. But it is not happening. Is there any setups we have to look for. When ever an event is raised there is no notification sent.
Please let me know your comments at the earliest as it is an priority issue.
Thanks,
Mahesh

Hi Mohammed,
Thanks for the reply. I will explain the issue in detail. The issue is with the iSupport.
User creates an SR in iSupport. Now the status will be in Open. Again user updates the SR by adding some notes by which the status of the SR will be changed to Updated by Customer. At this point we are getting an error notification. This error is as follows
Event Error Name: WFENG_EVENT_NOTFOUND
Event Error Message: 3142: Process 'SERVEREQ/100794754-1997529-EVT' has no activities waiting to receive event 'oracle.apps.cs.sr.ServiceRequest.statuschanged'.
Event Error Stack:
Wf_Engine.Event(SERVEREQ, 100794754-1997529-EVT, CSEVTPROC, oracle.apps.cs.sr.ServiceRequest.statuschanged)
Wf_Rule.Default_Rule(oracle.apps.cs.sr.ServiceRequest.statuschanged, CEEC6B02CCB86CD4E0340003BA4D7D08)
But If we update the same SR from service request form in customer support everything is working fine. \
Please let me know your feedback
Thanks,
Mahesh

Display Siebel Pop up box with Service Request count for every 1 hr

Hi
For our client business, we need to achieve the below functionality. Please suggest me the best method to implement.
1. When the user logged into the application, it should pop up a box by displaying the No# of SR in "New" Status that are assigned to the user who logged in.
2. The pop up box should update it self every 1hr from the time of login and should not require seperate query or refresh.
I have done some initial analysis by using browser script and some recursive functions like(setTimeout).
Thanks,
Sridhar

Issue has been resolved. There was no interesting work-a-round or fix involved.

Service Requests not resolving

Good Morning TechNet Experts,
I have been having an issue with service requests and I'm one week away from deployment. Basically, I had no need for a "Review" activity, we implement service requests the same way we implement incidents. An analyst opens a ticket for customer,
once service has been applied they should resolve the service request. With incidents this is easy, you just change the incident status to resolved...
However, with Service Requests I created a new template that did not require the "Approval" activity, only the "Apply Service" activity. My Idea was when an analyst is finished with the ticket, he/she just marks the "Apply Service"
activity as completed and the service request can move to "Completed" status.
Although the activity is being marked as completed, the ticket is not changing status. Some are stuck in "In Progress" and some are stuck in "New" status (even though the activity is showing as completed....). These have been stuck for
more than 24 hours now... when this actually goes into production a week from now even 5 minutes is a long time.
What can I do to solve this? I am open to implementing a new procedure if required. Thanks in advance!

Hi,
First of all, it looks like you are having an issue with your workflows. Please restart the HealthService (Microsoft Monitoring Agent) and check if the workflows restart. Do other workflows run (e.g. notification subscriptions)?
Secondly, if you are using service requests with only one manual activity, I believe the handling is a little bit complicated for your analysts. Why don't you remove all activities completely from your SR template? The service request will then go to status
"Submitted" once created, and the analyst can use the task "Complete" to complete the SR without having to worry about activities.
HTH,
Dieter

Script to close old service requests from date X backwards

Running 12.1.3
We have a bunch of service requests that are old and need to be closed. Most are from 2005 back. There are around 1600 of them I would like to close but doing it by hand it not really an option.
Is there a script I can run to close everything older than date X on a one time basis to clear these old ones up?
Thanks!

Please see these docs.
How to Bulk Purge Attachments from Service Requests? [ID 567204.1]
Service Requests: Archive/Purge Enhancement Requests [ID 431321.1]
FAQ: CRM Teleservice and Service Requests [ID 743032.1]
How to Purge Archive Programs for Service Modules [ID 1379645.1]
R12.1.3 Performance Issue with 'Service Request Data Purge' Program [ID 1281517.1]
What Tables Are Affected By "Service Request Data Purge" Concurrent Program? [ID 1450918.1]
Thanks,
Hussein

SCSM 2012 R2 Portal - Publishing Service Request and Change Request.

Dears,
Sorry for this questions, it is very basic.
I want links on how to create below things:
Create Cataloge about Services we provide such: Create VM, Delete VM, Create User and Mailbox, Add user to group
How to publish this request to Portal
Create Change request approval flow such: approve creating user and mailbox
How to publish above change request
Thanks

In addition to Thomas and regarding your assumption "I am not sure if the books help on this points":
In the
Microsoft System Center 2012 Cookbook in the chapter 5 starting on page 148 the detailed steps "how to create a request offering for a new user request" are described.
Each recipe in this chapter describes how to setup a request offering with all related components to get this done.
The recipes you need in this chapter are:
Creating Service Request templates, page 148
Creating Service Request activities, page 151
Creating Service Offering categories, page 157
Creating Service Catalog Request offerings, page 159
Creating Service Catalog Service offerings, page 167
Publishing Service offerings and Request offerings, page 176
Working with Service Requests in the portal, page 183
Creating Service Request notifications, page 187
There is only one minor mistake in this chapter on page 153:
"Unanimous (only one reviewer
needs to approve)" -> it must be "Unanimous
(all reviewers
must approve)"
I am pretty sure the recipes will work because I wrote the chapter. And sorry for the mistake on page 153! ;-)
Andreas Baumgarten | H&D International Group

Service Requests remain In Progress when all Activities are Completed

Hello Experts, we're periodically finding Service Requests remain In Progress, when all Activities within the SR are Completed.
Specifically this is happening when a RB Activity within the SR template has generated an Incident and attached it to the SR, and all of the Activities within the SR are Completed prior to the Incident being Closed.
Has anyone run into this situation?
Even if we had means to easily find this scenario in our system that would ease our pain -- is it possible to use PowerShell to return all Service Request's which are In Progress but have all child Activities marked as Completed?
Thanks!

I've run into a couple of Service Request status issues. I'm convinced the SR status workflows are not as well designed as the other out of the box work item workflows. I've recently run into a problem with Service Requests failing to start (i.e. stuck forever
in New status) depending on how they were created, and Here's a similar script i used to address the SR's jumping to completed bug from early in 2012.
import-module smlets
#Variable Setups
$SRCompleted = Get-SCSMEnumeration ServiceRequestStatusEnum.Completed$
$SRCompletedID = $SRCompleted.id
$SRInProgress = Get-SCSMEnumeration ServiceRequestStatusEnum.InProgress
$ACCompleted = Get-SCSMEnumeration ActivityStatusEnum.Completed$
$ACSkipped = Get-SCSMEnumeration ActivityStatusEnum.Skipped$
$SRClass = Get-ScsmClass System.WorkItem.ServiceRequest$
$ContainsActivity = get-scsmrelationshipclass System.WorkItemContainsActivity$
$SRReset = $False
#Get SR in question (from workflow params)
$SR = get-scsmobject -class $SRClass -filter "id -eq $ID"
#Get all children relations.
$ChildREls = Get-SCSMRelationshipObject -BySource $SR | ? {$_.relationshipid -eq $ContainsActivity.id -and $_.IsDeleted -eq $False}
#if there are children (don't reset SRs that don't have activities)
if ($ChildRELs) {
foreach ($childREL in $ChildRELs ){
#Get Activity from child relation.
$ChildAC = (get-scsmobject -Id $childREL.TargetObject.id)
if (!($ChildAC.Status -eq $ACCompleted -or $ChildAC.Status -eq $ACSkipped -or $ChildAC.Skip -eq $True)) {
$SRReset = $True
if ($SRReset) { Set-SCSMObject $sr -Property Status -Value $SRInProgress }
the important part of that script is the bit where i'm walking each child and checking it's status. you could adapt this to your situation with some framing adjustments.

Java.sql.SQLException: Listener refused the connection with the following error: ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

Good Day,
I'm encountering this problem
     java.sql.SQLException: Listener refused the connection with the following error:
     ORA-12514, TNS:listener does not currently know of service requested in connect descriptor
here's the java code
Class.forName("oracle.jdbc.driver.OracleDriver").newInstance();
String url = "jdbc:oracle:thin:@//10.143.85.21/UCSL";
String userName = "mssoriano";
String passWord = "mssoriano_4319";
conn = DriverManager.getConnection(url, userName, passWord);
and here's my tnsnames.ora
UCSL =
(DESCRIPTION =
    (ADDRESS_LIST =
      (ADDRESS = (PROTOCOL = TCP)(HOST = 10.143.85.21)(PORT = 1521))
    (CONNECT_DATA =
      (SID = psusldb11)
Please do let me know if what may the cause of the problem and how to solve this. Thank you and God bless.

Hi,
see this example
Connect to Oracle DB via JDBC driver
Frank

SCSM 2012 - service requests auto complete even with activities in them

I introduced SCSM 2012 on Monday at out company. I have a number of service requests templates that the service desk use.
I have seen a major fault. Occasionally when a request is raised from the template the goes straight to complete and therefore the manual activities are stuck in pending and i have to kill the activities using a powershell script. Below is a screen shot
showing an example.
THis was raised from a template the service desk use frequently. The template is ok because we have used it several times. In the example below service desk raised the template - as ever when you raise a request the system moves it from 'new' to 'In Progress'
- which is fine you should expect this - but then it automatically moves it from 'In Progress to 'Complete' - this is without the activity being completed. The activity is then stuck in pending. No one is marking the request as complete, the system is doing
it - but why??????? there are no workflows set up at all for Service Requests

Hi CCOTS-KN
You can actually quite easily test this.
Create an SR from a template that has 3 Manual Activities. Once created it will progress through the 'Submitted' status to the 'In Progress' status. The first Manual Activity should also be 'In Progress'. Now complete the first Manual Activity,
then wait for the second Manual Activity to go to the 'In Progress' status. Now, put the SR 'On Hold'. Wait for a couple of minutes - until the 2nd and 3rd Manual Activities are paused. Now resume the SR. What should happen is that
the Manual Activity resume workflow should trigger before other workflows, resulting in the SR and the Manual Activities remaining 'In Progress'. If the issue is not fixed, the completion workflow will trigger first resulting in a completed SR with paused
activities.
HTH
Cheers
Shaun

Wish to create an Installation Service Request for Field Service with Multiple S/N

We are using Oracle 12.1.3 with Teleservice, Field Service and Installed Base. We ship multiple Serial Numbers in a given order then need to dispatch our Field Service technicians in order to install them at the customers locations. I am having a hard time thinking or figuring out the best way to record this in Oracle EBS. Using a Service Request is difficult as there is not a way to list multiple Serial Numbers that we are aware of. Any help or suggestions would be very welcomed.
Thanks
Jesse

You are not able to add user input while working "My Activities" or "My Requests" in the portal. They would have to use the Console, and then in the SR they would be able to update the User Input if that is where you wanted to store it. I would
create your own Activity Class (Inherit from Manual Activity) and add the fields for what you want, IP, Hostname etc.. then on the portal when the user request the vm map those values to that activity which is assigned to your network team. when they open
their activity in the console they can add the value for ip. There are many ways you can do this. Which way do you think your team will be most likely to follow.

Service Requested what does that mean?

Hello everyone,
i checked the repair service of my Ipod touch 4g and is says since two days "Service Requested". Do i need to send my Ipod first ? Or what do i need to do ?

In the Email is says:
To ensure proper handling of your service request, take your product to The UPS Store. Please visit The UPS Store locator and enter your zip code, then click Find. (Please note that using a UPS Drop Box or any other UPS location--other than The UPS Store--will likely result in unnecessary fees, shipment delays, and possibly the return of your product unrepaired.)
Please print this email and take it along with your product to The UPS Store. Do not include any other items, such as headphones or a power adapter, as they will not be returned to you.
At The UPS Store, please be prepared to provide your Repair ID, which is A91822557. This Repair ID should be available in the UPS system within one hour of the time the ID was created. If The UPS Store has no record of your Repair ID, you may need to wait a few minutes. The UPS Store will supply the packaging, ship your product to Apple using the Apple Corporate Account work order, and not bill you for this transaction.
To avoid cancellation of this service request, you must return your original IPOD TOUCH (4TH GENERATION) to Apple within ten (10) business days. If you no longer require service, simply disregard this email.
So i have to take it to the store and the will give me a box for my ipod right ?

Problem with ON_SAVE in Service Request

Hi everybody.
I hope you can help me with this problem.
When i created a new Service Request and i went to another view, a pop-up is triggered with a cuestion asking if a want to save the view. If i choose yes, some AB lose the information when a come back to that Service Request. That is because the proccess don't pass in the ON_SAVE method and goes for another method.
Could you help me telling me a BADI or Component that cuold be executed when i click the Yes button in the Pop-Up?
Thank you i n advance and regards.

vkalyanaraman wrote:
Thanks for the inputs.
Interesting thing that we have found out is, in the client code, till the control reaches the proxy class timestamp values is present in the request. But when the xml request is getting constructed(which we have logged in txt file by modifying clientconfig.xml) the date value is present but time value is getting droppedWell, that's expected surely?
You defined the element as a date in the XSD, so when the message is built it converts your Date into a date...ignoring any time stuff. That is what you asked it to do after all.
>
We had actually written the WSDL and had used axis2 eclipse plugin to generate request/response objects ,service & client stubs from itAh, that's good to hear.
Sorry for my rant...:)
>
As our WSDL is already in production, please let us know if we have some sort of work around, to modify the Webservice client code without going for WSDL change. It is also not possible to tamper the request objects as they are generated from WSDL and are packaged as jar file and placed in production
If in XML request, we are able to construct the time stamp, the service (generated from WSDL) is able to capture date time values. This was evident by constructing the timestamp request via SOAP UI / Lisa tool
Please adviseWithout maybe placing a Handler on the client side to take the built message and transform it (maybe), I can't think of anything upfront. That, however, would be a real hack.
Essentially, production or not, you have an incorrect WSDL which should be replaced. Someone there has allowed bad code into production. It happens, but to say "we can't change it"...well, put it this way, if it was a non-functioning bit of Java code (say a problem in a Servlet) would you be asking how to fix it without redeploying the application, or would you fix the code and redeploy?

Issues with Simple Lists in service requests

We are using Service Manager 2012 and have run into a problem with simple lists within the service requests we created. We believe the issues started after we upgraded to Service Manager SP1 and Silverlight 5.1. What happens is you can select
one of the options in the simple list, but if you decide to change back to the original option, the system won't allow it. In the case where there might be three options in the simple list (i.e. New, Change, Delete), you can select each one once, but
if we try to change it back to any of the other options the system won't allow it. We tested all of this before going live and everything was working, but just before we went live SP1 came out and so we elected to upgrade to it first. We then needed
to upgrade to Silverlight SP1 to work with Service Manager SP1. We retested all of our service requests again just before going live, but didn't think we needed to go through every simple list so we didn't retest this. Since then the simple lists
are problematic. Has anyone else experienced this and if so is there a fix that will correct this issue?

Yes!
We submitted a business impact statement back in February and after pushing them on a weekly basis, we finally received word that we will be receiving a hot fix next week. Until we actually receive the hot fix and confirm that it works, I will wait
to post another update on this.
With that said, they came up with a temporary workaround about 2-3 weeks ago. This is the message regarding the temporary fix that we received from the engineer that has been working on the issue:
After doing code review I identified the regression was introduced in the binaries that are included as part of this Silverlight XAP file:
RequestOfferingSilverlightModule.xap. As we discussed on the phone going back to the pre SP1 version means you will lose any enhancements/fixes that were introduced in SP1. Looking at the Change history for this module I only see two changes
that were introduced in SP1 and those changes are as follows:
The text field control only shows the first three lines.
Hierarchical support for List Items in Portal
To confirm my findings I replaced this XAP file with a pre SP1 version and I couldn’t repro the issue in my lab. I also confirmed implementing this module I lose the
above fixes that were introduced in Sp1.
To implement the workaround, please follow the below steps:
Connect to the Web Content Server, locate the following directory:
C:\inetpub\wwwroot\System Center Service Manager Portal\ContentHost\Clientbin
Rename the following file RequestOfferingSilverlightModule.xap
to RequestOfferingSilverlightModule.xap.org
Copy the attached file RequestOfferingSilverlightModule.xap to the folder:
C:\inetpub\wwwroot\System Center Service Manager Portal\ContentHost\Clientbin
Restart IIS by issuing the following command at the command prompt:
iisreset
Clear the client side cache and see if you can reproduce the issue.
Once confirmed the issue doesn’t reproduce, please proceed with testing all scenarios that make use of the Self Service Portal.
If you don't have the pre SP1 version of the file I'm sure you can get it from Microsoft. We are not using hierarchical lists so the temporary fix is currently working for us without any issues.

How to Submit a Service Request with Essential laptops

[quote]
Submit a Service Request
Create a technical or warranty service request ticket and check its status using our online ticketing system.
Note:
i) Only applicable for THINK branded products
ii) For IDEA branded products, kindly contact our support centre for assistance.
[/quote]
Which option do we use, with Essential brand laptops? I have a G710 and have been unable to navigate the tech support pages very well.

hi mutecebu,
Thanks for using Lenovo Forums!
For Idea Branded Lenovo Product,
You should Contact Lenovo Technical Team for Hardware Software Assistance.
http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613
Hope this helps
Cheers!
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What's up with Service Request?

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