What to Do About Lack of Responsiveness to Phone Failures

Service repair calls take a week, only to indicate that problems exist in Verizon equipment ... then nothing ...no followup, no service....total lack of commitment to customer. Online trouble reporting is hit-and-miss and access to human seems unlikely. What to do to get attention to repair needs?

Unfortunately I had to do this a few years ago. My copper landline suddenly stopped working. Verizon said that they couldn't give me an estimate as to when they might fix it. The problem was that a connection a block away went bad and there were no more spares. Apparently Verizon really hates spending money maintaining their copper infrastructure; they hope we'll all switch to FioS. Anyway, I called the PUC and Verizon fixed my problem immediately. Shortly after, an aggrieved person from Verizon called to ask why I'd called the PUC on them. This is about to happen again. My landline has been useless for a week. Verizon broke 2 appointments to fix it - luckily I didn't need to be home. Then they closed the ticket. I just opened a new ticket; they suggest an appointment in 3 days, making 9 days from when I first reported it. In the new ticket, I said to fix this or I'll call the PUC. Verizon is required to provide phone service. I know this forum is monitored by Verizon. Do you have a comment?

Similar Messages

Disappointed with lack of responses from Adobe staff

Recently I've posted a few questions. In the meantime I've
resolved all problems by trial and error. Most problems have been
cause by not having complete documentation available.
I just posted a topic -
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=72&catid=602&threadid =1248092&enterthread=y
but no longer do I expect a response. Sometimes after a
search, I see that others have the same or similar problems, but no
one has answered them.
Does Adobe expect success with Spry? If so I think they need
to help the small band of people struggling with it!
VERY disappointed.
I also not that at the bottom of the main page of this forum,
it states, "Important Note: These online forums are for
user-to-user discussions of Adobe products, and are not an official
customer support channel for Adobe. If you require direct
assistance, or prefer to contact Adobe support staff directly,
please contact Adobe support. "
But when you click the link, there's no select option for
Spry!!!

Hi Kate,
Believe me when I say that I understand your frustration. I
just want to state for the record that what seems like our lack of
response or interest in this forum is not intentional.
The lack of timely responses is due mainly to the fact that
we have *lots* of things going on behind the scenes here. Some of
us read the forums in real-time, and chime in any spare moment we
have, and it's also frustrating for us to see folks struggling.
Some posts are easy to answer within a couple of minutes, and some
take hours to help folks figure out what's going on in their
pages/apps/site.
You bring up some very valid points, and I've forwarded them
on to the appropriate folks internally.
That said, it seems like most of your questions that have
gone unanswered revolve around validation widgets. I'll try to
answer your questions, and perhaps poke other who know more if I
can't figure it out.
--== Kin ==--

Lack of Response not sure anyone cares about loyalty anymore

I contacted customer service via email about purchasing a new MacBook Pro for my daughter with her College Money. When we purchased it we told the Best Buy employee about our difficulty getting her approved on the 3rd party website that checks her enrollment. We purchased the computer one day prior to going on vacation. We never could get her cleared and were going to send all of the numerous items to the 3rd part group but seeing that no one would do anything after 15 days it was pointless. My complaint is that now we cannot take advantage of the student discount and now the computer has also droped another $45 in price which is double frustrating. This was not my money but my daughters college money. If this was not my daughters money I probably would not even care but it was her hard earned money. I was very proud that she saved and was able to purchase this item and also pay for her own tuition. So now we are looking at a computer that is less than a month old and now could have purchased for $145 less if I went directy to Apple.If you look at my account I had previously been an Elite member for years and purchased all electronics and appliances from your store. Well now that I have eveything I need at my home I did not purchase as frequently so my Elite status dropped to a regular membership.Being in Sales and Marketing for the last 20+ years I know how important it is about communicationg with customers with opportunities with your company. This is why I wrote in the first place. The answer I received was a canned answer that did not give me a resolution or closure to my situation. I replied to the email and never received a response. I had been planning on purchasing another MacBook and IMacsince they are both over 5 years old and both previously purchased theough Best Buy as wereall of my appliances at my home along with Denon and Def Tech speakers.Not once was I given any reason to continue shopping with your company. Even a small gesture may have kept me shopping with you but nothing was offered. Through the years I have seen what a little customer service or lack of can do to a company. I am tempted to share this on Twitter, Facebook and any other way I can based on mere principle. The lack of response should tell others where their loyalty should lie.

Hello Daoliv,
One of the goals to which we aspire is excellent communications with you and also with our other customers. While I am at a loss to explain why you have not had further contact as a result of your recent email to us, I know that you should have received a continuation of your conversation and I apologize for that not being the case.
As to your daughter's enrollment in our College Student Deals promotions, I recommend that she contact us so that we can work to resolve the issues that she has encountered. We offer the program so that our customers may avail themselves of it, not so that they have a new point of aggravation. I regret that this has been part of your experience.
Best Buy's Price Match Guarantee is a great way to ensure that you receive the best price on the products you purchase, but our requirement is that a request for price match be within the return period (usually 15 days). Outside of that time frame, we are unable to accommodate a request for price match.
With that said, I have some information for you about your recent Macbook Pro purchase, so please watch for a private message from me. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
I am extremely grateful that you took the time to share your ongoing experience with us.
Sincerely,

Time to run ASD? What to do about bad experience?

What is the time necessary to run a full ASD? In my work authorization it says:
"5 to 7 day.
Proposed Resolution: Run full ASD
Call customer to if form hi on what issue is and what needs to be replaced. Call back with in 48 hrs"
I dropped my mid-2010 15" MBP off at an Apple store on Monday, informing them of my problem, which was that the screen would sometimes black out while I was watching a video, and that sometimes the computer would restart randomly. I did a little research before hand and was belittled and told not to believe everything online. However, I believe the problem is well documented:
http://support.apple.com/kb/TS4088
https://discussions.apple.com/thread/3114550?start=600&tstart=0
https://discussions.apple.com/thread/4782683?tstart=0
The tech wrote in the work authorization "5 to 7 day." However, in the store he told me that it would take TWO days to run the ASD, and then if repairs were necessary the balance of the 5 to 7 days would be comprised of the repairs. In the work authorization, it said they would call me (and he also told me in the store) within 48 hours to tell me if repairs were needed. It has now been 72+ hours since I dropped it off, and I'm wondering what is happening.
It repeats elsewhere in the authorization: "Estimated Turn Around Time: We'll call you within 48 hours."
This has easily been my WORST Apple experience ever--from the belittling, to the tech not asking me if I would prefer a temporary password and instead just asking me to type in my actual password, to the lack of responsiveness about my computer.
I'm a student and need my computer to do work. From what I can tell, it does not take this long to run an ASD, and yet no one has called me back.
I'm still under AppleCare, and the TS4088 recall (if applicable to my machine, which I believe it is as it PERFECTLY describes my problem) is still in effect. Beyond the bad customer experience, I just want to know what I can/should do now. If anyone has been in a similar situation, please let me know!
I'm tempted to buy a Windows laptop in the mean time so I can do work--advice?

I called them about an hour ago. The man asked for my repair number, then said, "look, it says 5-7 days. Call back then."
I said that it stated I would get a call back within 48 hours, and he said that they're working on it.
My main dissatisfaction is with them saying that they would call, and didn't. Based on past experiences with the same store, they have always worked with me and told me exactly what they were doing through email or phone updates, and this time there was none of that.
I suppose maybe I'm being unreasonable, and that I'm being overly presumptuous that TS4088 is what is wrong with my computer. I wish I had been taken more seriously at the onset, and/or that I had specifically requested the tech do a VST which was recommended in one of the threads I read later. Either way, the attitude and responsiveness of this store that I frequent has gone down the drain in the past 9 months.

What is it about this markup that breaks DW CS3 Design View Editing?

Folks:
I'm attaching very simple --and apparently completely valid-- markup that generates the text shown between the markers below:
------------start----------------
yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda yadda badda.
------------end----------------
As you can see by examining the file, it contains only an span enclosing text and spaces, and some following breaks. This file passes DW validation: no errors or warnings.
If I open this file in DW CS3 Design View, select and delete the last word, "badda", the entire text --every "yadda"-- is also deleted. All that text is really gone -- if I immediately save the file and re-open it, there is no text content at all, just the span pair, spaces, and the trailing breaks. This is completely repeatable.
When you edit this file, do you get the same result?
The attached file is a cut-down, simplified version of a production file that exhibits this issue. (That file also passes validation.)   When I delete single words, entire content paragraphs disappear.   So this is not just a point of curiosity. I need to figure out how to fix the production code and avoid this problem in the future.
What is it about the attached markup that causes this issue? I've fooled around with this code quite a bit and the best I can figure out is that DW is confused when both the start- and end- span tags are followed immediately by a line break. Inserting a space in either place makes the issue go away.   But the production code doesn't have any occurances of this pattern. And, anyway, line-breaks have no significance to html, just for source-code formatting, right?
Am I missing something incredibly obvious?
TIA
hen3ry

Nancy O:
Thank you for your response, which gave me valuable clues to understanding the issues.   (Specifically, it led me to re-read and understand better the nitty-gritty of the HTML4 specs, section 7, "The global structure of an HTML Document", especially 7.5.1 The BODY element.)
I believe you are saying --in sum-- that to be reliably edited in DW, each source file must comprise a syntactically correct and complete HTML Document.
I am attaching a second file, "badcode2.html", modified substantially as you suggest. It passes the DW validator, the validator.w3.org test, and the www.totalvalidator.com test.    No errors or warnings.
I do this:   Launch DW, open this file, choose Design View if necessary, select the final word of text, "badda", and activate Edit-->Cut (or Delete).   As before, all the other text is deleted as well. This is repeatable.
It seems to me this sample code satisfies your general principle. Could I be misapplying the three validation tests? Or that passing these tests does not assure the document is syntactically correct and complete?   Can you recommend other tests?
I'd like to add the following two points as a matter of background and a bit of niggling:
--I'm aware that complete HTML pages must contain <html> , <head>, and <body> tags, although the HTML4 specification seems to say <body> tags are optional.   All my production pages, as served, contain these tags.   My underlying design is a php template with individual content files incorporated by inclusion.   There may be only one set of <html> , <head>, and <body> in a page. The "outer" template code provides these tags, and individual content files cannot contain a nested set -- so they must be "bare" markup.   Is DW able to support this design, in which "bare markup" files are seemingly unavoidable?    Is there a mechanism analogous to DW Design-Time Style Sheets to provide virtual existence of these tags so "bare markup" files can be successfully edited? I've looked for such a mechanism but not found one.    Or some completely different method?
--You specify the inclusion of <p> or <h1> tags within the body.    Is there some special significance of <p> or <h1> with respect to stable editing in DW? My reading of the HTML4 spec indicates that a single block element is the minimal requirement for body content. Either of these tags qualify, right?   But so does <div>, and that's what I use in my current example.    Am I misunderstanding something?
Bottom line, I'm looking for a pragmatic solution for my problem:   Once in a while, among hundreds of structurally similar "bare markup" pages I edit in DW without any problem, I lose data.   If inserting an additional tag into all my content include files eliminates these occasional problems, I'm willing to do that, as long as: (1) There is an arguable technical basis for the addition, (2) the added tag does not produce anything visible on the served page, and (3) the validators don't flag the extra tag.
Suggestions, please!
Thanks,
hen3ry

Does anyone know what to do about iCal colors changing.

Does anyone know what to do about iCal colors changing. Ever since ios7 came out I have many problems. I kind of feel like Apple has become Microsoft at twice the price?? Anyway, today all my calendars (iPhone, iPad, iCloud and on my Mac) all changed colors from the customer colors I had set. I have about 5 calendars.
I was able to change them back on my Mac, my iphone and my ipad, but not in iCloud. Once each of the ones I changed updates / syncs it reverts to the incorrect colors again. I have tested back and forth, and it is definetly coming out of the iCloud.com. The web site will not let me chance colors, so once it updates / sync, all my other devices and calendars sync to the purple in iCloud.
I could go on and on about my frustrations with the apparent lack to testing, and the irony around Microsoft and their "bugs". It is more important that I find a cure, as this is really annoying.
Has anyone else seen this today

Don't spend a lot of time trying to change it. It's an iCloud problem that's happened before, and when it happened in August it went back to the correct colors in a few days. Just be careful when you add new items to the calendar to use the right calendar (even if the color is wrong), otherwise you'll have things out of synch when the correct colors come back.

Client email issues - Logged tickets complete lack of response from BC

I am creating this post on behalf of a client(challenge insurance) in the hope that someone at Business Catalyst might see it and respond as there seems to be know other way of contacting anyone at the company and they seem to respond to any tickets logged at slower than snail pace.
On Friday my client tried to move his email service to office365, he ran into the issue of not being able to add txt or srv record properly using the bc interface. so we contacted support by logging a ticket. While it was a Friday we expected we might hear some reply over the weekend to the ticket but have yet to receive any instruction or reply from bc on this ticket at 4pm GMT on Monday thats almost 72 hours later. Given my client needed his email fully functioning on the first Monday back after the new year and with a number of new staff members starting we reverted back to use bc for email whist waiting on a response for bc support.
After reverting back the email worked fine but now my client is receiving an error when trying to send email's from the system
"SMTP Error: [451] 4.7.1 <END-OF-MESSAGE>: End-of-data rejected: user has temporarily exceeded the allowed mail recipient relays per day. Please try again later."
I have googled this issue and seen other posts on here so am expecting the following response from the ever helpful bc staff "The daily limit allowed through our SMTP is 500 emails a day and this can't be increased. "
My client informs he has not sent 500 emails so maybe they will be able to check it but who knows!
The complete inability to contact bc support adequately and their tardy response times is an absolute disgrace. While my client is only a small business owner he pays a monthly subscription to use bc's system and should expect a standard level support especially when it comes to such a critical part of any business their email communications. If bc are going to provide the service of hosting mail they should at very least be able to respond to a ticket within three days regardless of the day a ticket is logged with some basic assistance or advise. Even the worst hosting companies I have ever had to deal with have had better response times and support some even had email address or contact number you could get them on.
So if there is anyone out there at bc who can help please get in touch

When you create a new email it has a limit to stop them being used and created for spam. 500 emails in one go is rather a lot for just an email (I hope he is not using it for newsletters as there is the BC feature for that job).
This limit increases over time and you will be blocked on that day when you exceed that limit.
In terms of your complain about response times - You sent a ticket just on a weekend and expecting a reply over the weekend (reading that should be enough to give you an indication on a response) but further to that it is wrapping up the holidays.
Support availabily during the winter holidays
While there will be full coverage now I would imagine there is a back log. I have an issue with my TV - I did a support ticket to Samsung on Friday - I have no reply to that ticket yet either and I expected as such.
If you really need to speak to BC support you can use the live chat - BC Status (on the right)
I hear you on the time response but please keep in mind what I said about weekend and holiday period.

OK, what is it about G4 towers suddenly w/o power?

I got my dual Gigabit Ethernet G4 tower from work when they got rid of Macs about 4 years ago (keep hoping they'll change their minds). When I first got it I had the typical no power problem and a new battery solved the problem (but I had to order it from OWC, the one I got at a local store didn't work).
Right before Christmas we shuffled furniture around in the family room and unplugged the Mac. Now it's dead again. I've tried two different new batteries (one from OWC), I've done the simple reset and the sit for 30 min reset and the sit overnight reset and the take out all the ram and the cards reset. Still nothing.
Now, it appears I'm getting something from the power supply because when I had everything plugged in, the monitor was showing that it was getting power. Does that mean that it's more likely the motherboard than the power supply?
I know it's had a good long life, but I'm really sorry to see it go. I got a good deal on a core2 duo Mac Mini. I think the g4's likely dead; if the problem is the power supply, it's going to be a bear (and $$$) to replace, and although I see motherboards on eBay for a good price, I know I could get that in, struggle to figure out how to replace it, and the darn thing still might not work. Plus the motherboard I just purchased would also be like 8 years old.
So...what is it about G4 towers and suddenly not starting up? I see this problem frequently on the support boards. I love Apple (right now I'm stuck on a Vista laptop and...ugh), and I know that this tower had a long life, but doggone, why do they just suddenly drop dead without any warning?

If you have a meter, unplug the AC power plug from the wall and wait a minute, then measure the battery in the holder, working. If you do not see 3.2 Volts or higher, the battery, regardless of its history, is not working.
After fiddling with any Hardware, you should press the tiny reset button for a quarter minute \[with the Mac nominally off, but the AC power plug plugged in]. Then wait at least five seconds before proceeding. Avoid momentary presses, they can crash the microprocessor that controls the clocks and drain your battery in a day. If nothing seems to change, do the procedure again.
If you still have no response, disconnect the drives, remove everything except the processor and memory, do a reset, and try for a startup chime.
If no chime, use this diagram to look for Standby Power on pin 9 of the main DC power connector:
58561- Power Macintosh G3 (Blue and White) and Power Mac G4: Power Supply Voltage Test

I received this error message: The system extension "/System/Library?Extensions/ACard6280ATA.kext" was installed improperly and cannot be used. Please try reinstalling ... . What is this about? What is ACard6280ATA.kext?

I received this error message: The system extension "/System/Library/Extensions/ACard6280ATA.kext" was installed improperly and cannot be used. Please try reinstalling ... . What is this about? What is ACard6280ATA.kext?

I'm still with you, just having a hard time wrapping my mind around the fact that you reinstalled OS X, which is like shooting a mosquito with a cruise missile, yet the problem remains.
Here is the KB article for your review: Reinstalling Mac OS X
Admittedly there is not much to it, but it should have eradicated the problem.
I would guess that the 17 "hp_" messages have something to do with Hewlett-Packard and in fact I do use an HP printer with the computer. I uninstalled the printer software and reinstalled it. The printer seems to work fine, but the kernel extension error messages still keep appearing. I'm inclined just to delete these 17 kernel extensions and then, if the printer doesn't work correctly, unintall and reinstall the printer software again. Sound sensible?
It certainly does. The only thing I can think of is that the OS reinstallation did not recognize those kernel extensions and left them untouched, AND the HP uninstaller did not remove them, AND the HP installer did not perform correctly. Having suffered through several HP botched software attempts I tend to believe that remains a posssibility.
If you are so inclined, I would remove the troublesome .kext files as you say, then reboot. Be prepared for the printer to stop working, but once you remove them try the printer again anyway. The vast majority of printers do not require any specific downloads since their drivers are already built into OS X.
As a last resort try reinstalling OS X again (I know...) and run Software Update to bring everything up to date. Apple released some new printer drivers a few weeks ago.
Finally, if this doesn't work post the same question as a new topic since I am out of ideas. A new topic will get more attention than unresolved questions with responses.

This is what I hate about Mac...

This is what bugs me about running mac! I have sent various crash reports to this forum (A support forum hosted by APPLE).
No one has ever pointed me in the right direction. I don't know who else to ask? Is there anyone?
Lots of people seem to think their Mac is great.
Mine keeps crashing!
If I want to run Logic 9 I have to spend $2500 because I would need a New Mac pro.
If my Mac didn't give me so much grief I would spend the money on a new one.
I am convinced that I should get a PC! It must be more stable!
grrrr

I only see one post about crashing, and it got responses but you never followed up.
Like pancenter said, try reinstalling the latest version of 10.5 from the combo updater. I would do whatever hardware tests you have available, it's possible you have bad memory or a hard drive starting to fail.
If that doesn't help, I'd try running Logic with no hardware hooked up and no third party plugins. If you still get crashes that points to a problem with Logic, if not start adding those back in a little at a time since one of those may be causing the crashes.
In your other post you mentioned switching to Cubase. They don't support G5 any more with their latest versions, only intel. I don't who if any of the audio devs is still supporting PPC, if you want the latest software you may need to get a new machine at some point. The good news is that even an iMac or laptop will probably run circles around the machine you have now.

The NoSQL hoopla - What is NonsenSQL about it?

Followers of this forum would be interested in the following blog posts that I have made as part of my series of posts titled "The NoSQL hoopla … What is NonsenSQL about it?" http://bit.ly/NoSQLt http://bit.ly/NoSQL2 http://bit.ly/NoSQL3 http://bit.ly/NoSQL4 More posts to come. To see them, follow my blog at http://bit.ly/CMtumb or subscribe to @seemohan on Twitter
I would like people to read all the 4 posts very carefully before responding to them since I am looking for technically well thought out responses rather than knee-jerk reactions :-)
Thanks
Mohan

Hi Mohan,
Great to see you're interested in Oracle NoSQL database!!! If you'd like learn more about Oracle NoSQL Database, please send me an e-mail at the obvious Oracle address.
Warm regards.
ashok

I'm getting this error statement: XULRUNNER error: platform version 6.0.2 is not compatible with min etc max etc6.0.1 - what is this about and how can it be corrected?

This is what I think may have happened. The other day, Thursday Sept 8th, I shut down my pc in the middle of a Firefox upgrade. Now when I try to access Firefox on my pc, I get this error message:
XULRUNNER Error: Platform version '6.0.2 is not compatible with min Version >= 6.0.1 max Version < 6.0.1
What is this about and how can I retsore access to Firefox on my pc?

If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]]

I have just sought to update my lightroom and am now unable to access the develop function and get a note stating that I have reduced functionality what it this about and how do I get my product back

I have just sought to update my lightroom and am now unable to access the develop function and get a note stating that I have reduced functionality what it this about and how do I get my product back

Hi there
I have version 5.7 and every time I opened it I was told that updates are available and to click on the icon to access these. Instead it just took me to the
adobe page with nowhere visible to update. I then sought to download lightroom cc and this is when I could not access the 'develop' section due to reduced
functionality It was apparent that my photos had been put in cc but no way to access them unless I wanted to subscribe.
I have since remedied the problem as my original lightroom 5.7 icon is still available on the desktop and have gone back to that. I do feel that this is a bit
of a rip off and an unnecessary waste of my time though.
Thank you for your prompt reply by the way.
Carlo
Message Received: May 04 2015, 04:52 PM
From: "dj_paige" <[email protected]>
To: "Carlo Bragagnolo" <[email protected]>
Cc:
Subject: I have just sought to update my lightroom and am now unable to access the develop function and get a note stating that I have
reduced functionality what it this about and how do I get my product back
dj_paige created the discussion
"I have just sought to update my lightroom and am now unable to access the develop function and get a note stating that I have reduced functionality what it
this about and how do I get my product back"
To view the discussion, visit: https://forums.adobe.com/message/7510559#7510559
>

What is it about InDesign CS5 that someone would get this error message?

Hi,
What is is about the .swf file that is generated from the InDesign CS5 interactive workspace that someone would get the following error message when they go to view the site I created?
"This file may contain newer information that this viewer can support. It may not open or display correctly. Adobe suggests that you upgrade to the latest versions of our Acrobat products blah blah blah."
The site doesn't seem to work for four Mac users, but works fine for at least one PC user.
I'm trying to figure out how to save the .swf file down to Flash Player 9, which I've done by exporting a .fla file, then adjusting the Publish setting in Flash CS5. But that throws a wrench into the works...all the animations go haywire by continuously looping and the scale of all the text elements on the first page is much larger than it should be.
Thanks, Steve

John Black3 wrote:
Many of my songs in my iTunes Library no longer play. I get this error message: "The song xxx could not be used because the original file could not be found. Would you like to locate it?
this usually happens when a user moves or deletes files in the finder - a sure way to upset iTunes.
did you move or delete files in the finder ?
I cannot locate the song.
if you let iTunes manage your library, all your content will be in <MacintoshHD>/users/<yourname>/music/iTunes/iTunes music (or media)/music. did you look there ? tried a spotlight search ?
if the files are really gone, and have been purchased from the iTunes store, see Downloading past purchases from the App Store, iBookstore, and iTunes Store.

After upgrading to mountain lion, i find that my mail app does not have a "VIP" Tab. Was wondering if anyone else has this issue and what it is about?

after upgrading to mountain lion, i find that my mail app does not have a "VIP" Tab. Was wondering if anyone else has this issue and what it is about?

First, select sender(s) as VIPs. Then the VIP category will appear.
To select a sender as a VIP, open an email from that sender, then hover over their name and a star icon will appear to the left. Click the star, and that sender will be set as a VIP (and the category will appear in the pane on the left).

What to Do About Lack of Responsiveness to Phone Failures

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