When i try to burn a cd it says "disc burner or software" and it doesn't start to burn...i tried to call itunes support but they couldn't help

i tried to burn a cd and it said "disc burner or software" where it would usually say the progress of the disc burn. ive tried to contact apple support but they cant help

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

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