When i try to burn a cd it says "disc burner or software" and it doesn't start to burn...i tried to call itunes support but they couldn't help
i tried to burn a cd and it said "disc burner or software" where it would usually say the progress of the disc burn. ive tried to contact apple support but they cant help
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
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Hello MAGrice,
Sorry to hear you are not able to burn a CD using iTunes. I found a few articles that troubleshoot this specific issue. I would first start with this article:
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http://support.apple.com/kb/TS1436
If you are still not able to burn a CD after following the steps in that article, I would continue with this article:
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http://support.apple.com/kb/TS1374
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I would try the following directions:
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Welcome to Apple Support Communities!
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Movies are not part of the automatic downloads feature. Apps, music and books only.
If you live in the U.S. you can download many Movies again for free using the same Apple ID that you bought the movie with. If you do not live in the U.S, that feature is not available. Not all Movies are available at this time either.
You can transfer the movie to iTunes on your computer and then sync it to the iPad if you like. -
When I try to access Apple TV it says it is setting date and time.... And the wheel just keeps spinning??? It worked fine prior to now.
Were any of the troubleshooting steps in the article from which the question was posted tried?
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I have just made my appleid this morning and I was all excited to start purchasing itunes and it's like "to complete this you must call iTunes support" and i'm like okay, so I've called various numbers and I finally got hold of a human and she told me she couldn't help. Please someone!~ i'm just really mad and I just want to purchase and it's not letting me.
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
Medium write error when i try to burn an audio cd with itunes
I have been surfing through a lot of forums and some people found it useful to choose a slower burn speed, some cleaned their disc drives and were helped for a few days but this problem keeps recurring. I have tried the opensource software "BURN" with no problems. I think the main problem is itunes and their low level software that communicates with the hardware. This is really an inconvenience. safari has major problems loading webpage unless opendns is used. I dont know what going on. I agree that apple probably makes the best softwares compared to microsoft in terms of speed and performance but they often get the basics wrong. Im switching back to a slower pc, atleast it will browse the net, play flv's properly and burn my f###ng discs. Ohh another greatest achievement by apple: The iphone 4.
Message was edited by: Volatile420
Message was edited by: Volatile420What type of disk and manufadturer is it? What speed are you writing at?
OT -
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When I try to restore my contacts on my iphone 3G from my MacBook Pro, it says that my phone is locked and that I need a passcode, however, it doesn't give me the option to enter a passcode. I checked to see if it was locked and it is not. For some reason, the sync process thinks it is. Any ideas?
Thank youYou're right about the computer. Our computer guy couldn't get my computer to work right so he used a coworkers. However, when it says I need to enter a passcode, it doesn't give me a popup or anything to do so...?
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Hello,
Try completely reseting the device back to the factory defult, then try to restore it again.
I hope that works.
~Lt. Leviathan
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